Leslie's Pool Supplies
Reviews and Complaints

The concept of walk-in pool water testing is great. Unfortunately, there is great inconsistancy from store to store. Store #1 told me my salt pool hardness was so high I needed to drain my pool and refill. Reluctant to accept this at face value, I went to store #2. They don't have a hardness test. Store #3 tested my water and told me it was well within range. Just to be sure I went the a fourth store and they also confirmed my pool water was well withing range.

Bought a side skimmer for our pool. cashier took items out of box, a part was not put back in! We live 35min from store. Called...waited, spoke to three people...no one could find missing item...said we must have lost it ourselves! Finally when I asked to speak to a manager, never found him, they said they would open another one and give us the missing item! They were extremely busy at the time we shopped there and it was a very unpleasant experience. Especially when I called to ask about my part, they were a little snotty instead of apologetic about their screw up! Now we will drive the hour to a different pool supply store to avoid these hassles again!

Upon entering the store on Fort Apache in Las Vegas, we were treated like animal to get out when purchasing supplies. The person name is BILL the MANAGER at Leslie's Pool Supply . We called for complaint and the district manager RICK called us back and even criticize us about our actions and our complaints! They assume were asking for free merchandize when all we needed was an apology letter for being treated as animal. The manager even had the nerve to say it was TO BUSY! AS AN EXCUSE. With only 3 customers and 2 sales associate is busy then what if it's 2 customers? Even for something so simple as a letter of apology the district manager couldn't even give us the letter. It is such a simple task and they see it as a Difficult TASK. For FUTURE REFEERENCE for ANYONE who wants to shop at Leslie's Pool Supply do not shop there if you do not want to be treated like an ANIMAL. Simple as it is do not go to Leslie's Pool Supply. They're AWFUL!

The store located at 6890 Highway 6 in Houston ALWAYS has one person working. Your competition on the other hand ALWAYS has 4 people ready to help. Again, today, I walked out with 2 other customers because we do NOT have all day to stand in a line to spend money. This has happened on numorous occasions. Pool Warehouse is going to put your company out of business if this level of service continues.

Beware of Leslie Pool Supplies. The owner of the Hendersonville, Tn. store is rude and will rip you off. He will sell you products you do not need then will refuse to exchange or refund. If you do try to return he will belittle you and use foul language. You will know him when you see him because he is big and fat with brown hair. Again BEWARE of Leslie Pool/Spa Supplies in Hendersonville, TN. Use Fox Pool/Spa Store on main street.

Back in November, 2009, I purchased a new Hayward pool filter from Leslie's Pool Service in Surprise AZ and scheduled the installation for 11/14/09. The service technician came on the day they were scheduled and the installation took place while I was not at home. When I came home later that afternoon, there was a note attached to my door saying there had been a little accident and the note stated "I bumped your pool equipment wall". There was also a voice message on my home phone asking that I call the technician's supervisor to schedule the repair of the wall. When I went into the back yard, the whole west wall of my 3 sided cement block equipment wall was broken down and there was a large dent in my pool heater. I called the supervisor immediately and 2 weeks later got a call back. This continued for 3 months. I would call and wait, call and wait. On Saturday, February 20th, 2010, after weeks of calls, the wall finally was replaced. It isn't painted yet but at least the wall is up. I have to supply the paint! On top of that I had to sign a release before I would get my refund. The amount of the refund is for a contracted amount Leslie obtained and who knows what will happen if the contractor charges more than what the contracted fee was. I will never purchase another item from Leslie's Pool - not a chemical, not a part, nothing ever again. I tell everyone I know not to buy from Leslie's. A company that you would think is reputable and would be customer service oriented is the absolute worst in customer service and customer satisfaction.

I ordered a Pool liner last year after 30 days and no call from them I went to the store in Woodstock Ga. Where I purchased it to be told that when I ordered it the Manager was a fill-in while the normal Manager was out of town, and it was never ordered. The manager at the store this trip was the actual manager and he got it ordered. 1 month later they show up to do the install it is now 2 months $3800.00 later. Pool liner is leaking found out that the crew that had installed it had been let go and Leslies had already had to replace other liners that they had installed. They sent out a technician to dye test the pool, they sent out technicians to check pool levels then they wanted to send out a diver a month later after 25 to 30 calls from me I'm told that it's to cold for a diver so they would close the pool and call me in the spring. Never heard another thing I had to call them so they sent someone out to dye test the pool WTH. He gets here and took the cover off and guess what. When they closed the pool they didn't bother to clean the leaves out it took 3 weeks for the diver to show up now the "Manager Ed" after 5 calls to him and to the service dispatcher I get a return call from him stating that he wants to send out a leak detection company and that they would be calling me the next day 5 day's later I get a call from them to find out they can"t do anything unless the pool is full and clear it is almost a YEAR and I still have not been able to use the pool.I want my pool liner replaced enough is enough NEVER USE THIS RIPOFF COMPNY UNLESS YOU HAVE MONEY TO THROW AWAY. NEVER A RETURN PHONE CALL, ONCE THEY HAVE YOUR MONEY GOOD LUCK WITH GETTING SERVICE. If I don't get this matter settled I will be seeking out others for a possible class action suit.

I bought a new paper filter which they had to order. I was supposed to be here in a week but it took over two weeks. At the same time I bought three circular sun rings for my pool. I opened one and found it to be difficult to blow up. I think it had been in a warehouse too long and the plastic had adhered itself together. I decided to return the other two. I waited until my paper filter arrived to return the two sun rings. To my surprise they would not take them back since it had been more than 14 days. It was alright for them to lie to me about the time to get the paper filter but not for me to return the sun rings which I do believe were defective. Don't buy anything from Leslie that you even think you might have to take back. They will not honor it. As a result they have lost a long time good customer. I have an inground gunite pool 20x40.

I scheduled service with Leslie's pool to replace the pool pump 3 times in as many years. The tech arrived as agreed but immediately said that he needs parts and would try to return that day or would return first thing the next morning. I waited at my home until 2:30pm before calling the dispatcher who said there were scheduling problems and he it would be closer to the end of the day. The next appointment would be in 4 days.

So I waited half of the first day and most of the second waiting for a tech that never came. When I asked if another appointment could be bumped tomorrow to fit in my bumped appointment, the dispatcher said no.

This is of course one example of several where Leslies has given me bad advice on pool care, sold me products I didn't need, and didn't fulfil their commitments. I am not sure how they became as large as they did with the poor customer service they provide.

First of all, I would normally never take the time to write a complaint on the internet, but these guys deserve it, and they've pushed me to the brink. For 3 months, I have waited on them to fix a minor problem with the heater on my pool - specifically, replacing the igniter that fires up the heater when it's turned on. 5, count'em - FIVE APPOINTMENTS CANCELLED over the course of 3 months AFTER I HAD ALREADY PAID FOR THE PARTS - TWICE! They originally replaced the part, then sold me up the river on another $300 "panel" which turned out to not only NOT be the problem, but quickly shorted out the rest of the circuitry on the heater. Knowing they had made a bad situation worse, they then proceeded to schedule, and cancel 5 more appointments, always with some lame excuse (wrong part came in, defective part came in, etc.) Each time, I confirmed the appointment as directed, only to have them call back (usually the day of) to cancel again. Today, I took the entire day off of work for what I hoped would be my last experience with them - and hoped to have the heater fixed. After waiting from 8am - 12 noon (as scheduled), I called and was told "they're on the way". Called back an hour and a half later, and was told "OOPS - there was a "scheduling problem"!? WHATTT? Then - I'm tranferred to "Dispatcher Dan", who of course, could see all the nightmarish information on my service history, but was unable to help me at all. In fact, he told me the service tech had already been to my house and had discovered another problem - TOTAL LIE. So Dan transfers me to the Service Director, who, like a coward, let's me go to voice mail, and I'm done. I wouldn't even call back - but again, I've already paid them, and have nothing but lies, crappy service, and a broken heater to show for it. RUN AWAY FROM THESE ###S!

In June 2008 I went and bought a new Hayward Pump and Filter- Leslie sold me on the DC E40 Pump and said low maintanance easy to use- yeah right- 2 weeks after installing and having a swim party the pump became all clogged up- i called leslies and they told me because we had to many people in the pool? We had to take the filter apart and clean the fingers off we did that and the next day it was clogged again- with no one in the pool- this time they told me to soak it in ACID- like i want to expose my family to that! Plus remember this is a new system less than a month old- Leslies is suppose to service Hayward- no one communicates- we then had to order a new part to the filter and it came from Hayward and it didn't fit even with giving them the number to the pool- took to leslies and told would have to come back because they might get busy and there was no one in the store or parking lot- they told me to call hayward- there is no service at ALL!

This is what they care about at Leslies. I was at the Leslies in Hollywood, FL and was at the counter when I witnessed the gentleman at the counter showing another employee how much he had sold. He told me I needed Alkalinity and proceeded to bring me two buckets of Alkalinity. Since I questioned their tactics at this point, I got a second opinion at another store where they told me my alkalinity was just a little low. This is the same guy that sold me a jug of Phos free and while they have a $29 bottle, he took it upon himself to sell me the $59 one. I was not aware of that and I found out later that chemicals are not returnable. Styay away from these crooks.

I PURCHASED A DOLPHIN DELUX 4 POOL CLEANER SYSTEM MANUFACTURED BY MAYTRONICS ON JUNE 4TH, 2009 FROM THEIR DEALER, LESLIE'S SWIMMING POOL SUPPLIES 159 N Burkhardt Rd. Evansville, IN [protected]-1077. THE UNIT WORKED AS ADVERIIZED THROUGH JUNE AND JULY. I FOLLOWED THE VERY LIMITED MAINTENANCE INSTRUCTIONS IN THE MANUAL, AND THE WEBSITE AFTER EACH USE. THE UNIT STOPPED WORKING AROUND AUGUST 1ST; I FOLLOWED INSTRUCTIONS IN CLEARING ANY OBSTRUCTIONS FROM THE DRIVE UNIT AND IMPELLER. I BROKE THE FUSE HOLDER TRYING TO REMOVE THE FUSE, AND REPLACED IT WITH ONE FROM RADIO SHAK. THE UNIT APPEARED TO HAVE POWER, (THE POWER LIGHT ON THE POWER SUPPLY ILLUMINATED, AND THE CABLE SHOWED 30 VDC AT THE PLUG IN CONNECTOR ON THE POWER SUPPLY. THE UNIT STILL WOULD NOT OPERATE. I CHECKED THE WEBSITE, AND CALLED MAYTRONICS, WAS ADVISED TO RUN THE FILTER BAG THROUGH A WASHING MACHINE CYCLE WITH OXYCLEAN, I DID AND THE UNIT IS STILL INOPERABLE, I CALLED MAYTRONICS BACK AND WAS TOLD TO RETURN THE UNIT TO LESLIE'S WHERE I PURCHASED IT. I WAS TOLD "WE DON'T REPAIR THOSE; YOU NEED TO SEND IT BACK TO MAYTRONOICS. I CALLED MAYTRONICS AND WAS ABLE TO GET THEIR CUSTOMER SERVICE PERSON ON THE PHONE WITH THE LESLIE STORE EMPLOYEE. THE TWO OF THEM ARGUED FOR A FEW MINUTES, THEN ASK ME TO ALLOW THEM TO CALL ME BACK. IVE HEARD NOTHING YET. I SPENT NEARLY $1100.00 FOR THIS UNIT, AND SIMPLY WANT IT TO BE REPAIRED OR REPLACED.

Purchased 3 jugs of chlorine and needed them re-filled. Guy at store won't take 2 of them because they don't have a Leslie's sticker on them (these are jugs I bought from them 2-3 weeks ago!). Says they don't swap out jugs from other stores and I'll have to buy theirs.
I'm done with them this is third and final time I've been treated like they have no use for my business. Since that is how they feel they can do without my consumer dollars. I will frequent a mom & pop store that just opened up nearby or Pinch-A-Penny.

The last straw. I scheduled service with Leslie's pool to replace the pool pump 3 times in as many years. The tech arrived as agreed but immediately said that he needs parts and would try to return that day or would return first thing the next morning. I waited at my home until 2:30pm before calling the dispatcher who said there were scheduling problems and he it would be closer to the end of the day. The next appointment would be in 4 days.

So I waited half of the first day and most of the second waiting for a tech that never came. When I asked if another appointment could be bumped tomorrow to fit in my bumped appointment, the dispatcher said no.

This is of course one example of several where Leslies has given me bad advice on pool care, sold me products I didn't need, and didn't fulfil their commitments. I am not sure how they became as large as they did with the poor customer service they provide.

i was going to refill my chlorine there and i waited for 20 mins coz there's only one person working.It's fine because i went there every 2 weeks and i have to wait every time.

After the sale person took my jugs and went to the the back and refill it for me, i just walked around and see if there's some items i need.after a while he came out and told me that there was a leak on my jug and he can't refill it for me.However, i said the leak was happened last time i got the refill and i pour the chlorine immediately right after i bought.Then he just shake his head and told me that i can't do anything but take the jug back .what a rude attitude, and he said he got no peoples came in until six o'clock, and the chlorine jugs he stock on the hallway was all gone in 30 mins.May be that's the reason why he was so rude. Anyway i won't gonna go back and the punch a penny is just two blocks away.
Actually, a jug is not gonna cost so much and even it's leak, it's a normal consume. The customers paid for the chlorine and the first time charge of the jug, then why do the customers have to pay for a broken jug that they got from leslie's pool supplies?That's not reasonable and make customer disappoint.

My pool pump gave out. I called Leslie Pools in Vienna Virginia and got a price on the pump, and asked about installation. They said installation was free. I then went down there, and they said show up on Saturday for the a big sale. They reaffirmed the free install, and today (Saturday) I went to buy it. After I paid for it, I said when do I get my installation, and they said to call a number. I said it's free anyway. Both employees told me it was free. Both stood there and said, "We didn't say that." They lied to my face telling me that it was free, and then lied again telling me that they didn't say that. What a horrible place. I'll never buy a thing from them again.