Menu
For Business Write a review File a complaint
Hyundai

Hyundai review: service manager 6

M
Author of the review
12:59 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My 18 year old son took his 2007 Hyundai Tiburon over for service. One tire had a slow leak and his tires needed to be Balanced.
He had just recently painted his rims white. He was advised at the time of service the Rims may get marked up, from the Balancing Machine due to being spray painted. He understood this and okayed the service.

When he got the car home the paint was off 3 of the Rims, they were not just marked up. Even the spot that you put the weights, took the paint off the rims. The rims had to be repainted.

I called and spoke to the service Manager Steve, he was less than sympathetic. He explained, how he advised my son about them getting marked up. He even said that since they were ONLY SPRAY PAINTED, THEY WOULD LOOK LIKE CRAP IN 6 MONTHS ANYWAY!

I am not as upset about the marks as I am about the lack of caring! It was as though, they are going to get marked up so who give a crap! Do Not Even Try To Be Careful and they DID NOT FIND THE SLOW LEAK!

In the last 5 years I have purchased 2 - 2004 Sonata's, 1- 2005 Accent, 1-2009 Accent and a 2007 Tiburon from Lester Glenn Auto Group. With the fact that Steve blamed my Son for the Damage to his Rims I told him I will not be returning to Lester Glenn
Auto Group for my new car in 2010. He told me "That is not a nice thing to say to me". THIS IS WHO YOU HAVE RUNNING YOUR SERVICE DEPARTMENT.

We all work hard for our money, including my son who is a full time student, works and yet had to pay $53.45 for aggravation and not
even getting his car fixed.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

6 comments
Add a comment
L
L
LOYAL LESTER GLENN CUSTOMER
Manahawkin, US
Send a message
Nov 20, 2009 3:28 pm EST

I am a customer of LESTER GLENN and have been for years...I have nothing but excellent service and satisfaction from EVERYONE there. In my opinion if you are told your car may be damaged from the service and you authorize it, than only you are to blame!
You made a comment that you work for your money, well so does Steve, whom I have only excellent service from through the years, and for you to bad mouth him for your obvious mistake only makes you look like the jerk. How do you expect someone to be sympathetic when you were warned of the possible outcome?

U
U
USE YOUR BRAIN
Waretown, US
Send a message
Nov 20, 2009 4:12 pm EST

Just wondering, did you know you can't spray paint rims, they have to be powder coated?! Of course they will look like crap in 6 months, your lucky it didn't wash off in the rain!

S
S
Steve Buch
Harvey Cedars, US
Send a message
Nov 20, 2009 4:23 pm EST

I too am a customer of LESTER GLENN and have bought two cars from them. I have known Steve the service manager ever since he starting working there. He is the most polite and caring person, who will go the extra mile to take care of all his customers! One time my wife broke down twenty miles from Lester Glenn at 5:30 in the evening. I called Steve and he waited till 7:30 until my wife could get the car towed in ( everyone else went home). He gave her a loaner car and made sure she got home safely! I will never forget that. The woman who wrote this complaint is an overprotecting mother who does not know what she is talking about. It is people like her ( who would tarnish someones reputation so easily) who make these forums suspect.

H
H
Happy with lester glenn
Forked River, US
Send a message
Nov 20, 2009 5:18 pm EST

I have been a Lester Glenn customer for a long time, I have gotten two cars from them. I have never received bad service ever! Ive only ever dealt with Steve, weather he was in Toms River or as the manager in Manahawkin, he goes above and beyond the duties of his job to make sure you are a happy customer. He helps on prices when you need a service and cannot afford and with transportation when you are stuck without your car. If he told your son that it might get damaged and he took it upon himself to let them do it than maybe it is his own fault? Did you think of that? He took it upon himself to paint his rims on his "brand new" car than he needs to take responsibility for what happened himself and maybe paint it over again. I mean he took the time the first time to do it. Think before you speak and try to ruin someones reputation that does more than his job is meant to be. Steve and his service department are extremely pleasant and I will never ever stop going there. I recommend them to everyone I meet.

B
B
Beachbum223
Toms River, US
Send a message
Nov 20, 2009 7:38 pm EST

Lady you said yourself " He understood it and okyed the work" There should be no further discussion. I guess he should'nt have been honest, and tried to hide it? This world is full of chronic complainers with nothing better to do! I to have delt with Steve, both in Toms River, and in Manahawkin. I can tell you this if I owned a business he would be on the front line.. Steve and the other manager jon Gold are assestes to lester Glenn, and I will continue doing business with them as long as I own my Hyundai's.

sheeesh!
Yours truley
Beachbum...

T
T
tweetiexxx
Toms River, US
Send a message
Jul 28, 2010 10:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I never had any doings w/ Steve but try to deal with Zina and Kerry

Due to the multiple lies, trying to skirt warranty responsibilities. I'll never spend another dime at Lester Glenn.

More Hyundai reviews & complaints

Hyundai - hyundai customer services, in south africa 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hyundai - unsolicited phone calls 109
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hyundai - paint 41
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hyundai - damage caused by workshop and other damage not repaired 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Hyundai Contacts

  2. Hyundai phone numbers
    8800 333 7167
    8800 333 7167
    Click up if you have successfully reached Hyundai by calling 8800 333 7167 phone number 15 15 users reported that they have successfully reached Hyundai by calling 8800 333 7167 phone number Click down if you have unsuccessfully reached Hyundai by calling 8800 333 7167 phone number 4 4 users reported that they have UNsuccessfully reached Hyundai by calling 8800 333 7167 phone number
    58%
    Confidence score
    Russia
    +82 23 901 114
    +82 23 901 114
    Click up if you have successfully reached Hyundai by calling +82 23 901 114 phone number 5 5 users reported that they have successfully reached Hyundai by calling +82 23 901 114 phone number Click down if you have unsuccessfully reached Hyundai by calling +82 23 901 114 phone number 1 1 users reported that they have UNsuccessfully reached Hyundai by calling +82 23 901 114 phone number
    67%
    Confidence score
    South Korea
    +1 (888) 216-2626
    +1 (888) 216-2626
    Click up if you have successfully reached Hyundai by calling +1 (888) 216-2626 phone number 0 0 users reported that they have successfully reached Hyundai by calling +1 (888) 216-2626 phone number Click down if you have unsuccessfully reached Hyundai by calling +1 (888) 216-2626 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +1 (888) 216-2626 phone number
    Canada
    +44 149 442 8600
    +44 149 442 8600
    Click up if you have successfully reached Hyundai by calling +44 149 442 8600 phone number 0 0 users reported that they have successfully reached Hyundai by calling +44 149 442 8600 phone number Click down if you have unsuccessfully reached Hyundai by calling +44 149 442 8600 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +44 149 442 8600 phone number
    United Kingdom
    +353 14 609 800
    +353 14 609 800
    Click up if you have successfully reached Hyundai by calling +353 14 609 800 phone number 0 0 users reported that they have successfully reached Hyundai by calling +353 14 609 800 phone number Click down if you have unsuccessfully reached Hyundai by calling +353 14 609 800 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +353 14 609 800 phone number
    Ireland
    +61 288 736 000
    +61 288 736 000
    Click up if you have successfully reached Hyundai by calling +61 288 736 000 phone number 0 0 users reported that they have successfully reached Hyundai by calling +61 288 736 000 phone number Click down if you have unsuccessfully reached Hyundai by calling +61 288 736 000 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +61 288 736 000 phone number
    Australia
    +64 95 732 050
    +64 95 732 050
    Click up if you have successfully reached Hyundai by calling +64 95 732 050 phone number 0 0 users reported that they have successfully reached Hyundai by calling +64 95 732 050 phone number Click down if you have unsuccessfully reached Hyundai by calling +64 95 732 050 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +64 95 732 050 phone number
    New Zealand
    +43 161 040 7410
    +43 161 040 7410
    Click up if you have successfully reached Hyundai by calling +43 161 040 7410 phone number 0 0 users reported that they have successfully reached Hyundai by calling +43 161 040 7410 phone number Click down if you have unsuccessfully reached Hyundai by calling +43 161 040 7410 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +43 161 040 7410 phone number
    Austria
    +32 34 500 611
    +32 34 500 611
    Click up if you have successfully reached Hyundai by calling +32 34 500 611 phone number 0 0 users reported that they have successfully reached Hyundai by calling +32 34 500 611 phone number Click down if you have unsuccessfully reached Hyundai by calling +32 34 500 611 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +32 34 500 611 phone number
    Belgium
    +45 76 322 000
    +45 76 322 000
    Click up if you have successfully reached Hyundai by calling +45 76 322 000 phone number 0 0 users reported that they have successfully reached Hyundai by calling +45 76 322 000 phone number Click down if you have unsuccessfully reached Hyundai by calling +45 76 322 000 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +45 76 322 000 phone number
    Denmark
    +358 207 997 700
    +358 207 997 700
    Click up if you have successfully reached Hyundai by calling +358 207 997 700 phone number 0 0 users reported that they have successfully reached Hyundai by calling +358 207 997 700 phone number Click down if you have unsuccessfully reached Hyundai by calling +358 207 997 700 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +358 207 997 700 phone number
    Finland
    +33 156 056 700
    +33 156 056 700
    Click up if you have successfully reached Hyundai by calling +33 156 056 700 phone number 0 0 users reported that they have successfully reached Hyundai by calling +33 156 056 700 phone number Click down if you have unsuccessfully reached Hyundai by calling +33 156 056 700 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +33 156 056 700 phone number
    France
    +49 692 714 720
    +49 692 714 720
    Click up if you have successfully reached Hyundai by calling +49 692 714 720 phone number 0 0 users reported that they have successfully reached Hyundai by calling +49 692 714 720 phone number Click down if you have unsuccessfully reached Hyundai by calling +49 692 714 720 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +49 692 714 720 phone number
    Germany
    +39 238 058 600
    +39 238 058 600
    Click up if you have successfully reached Hyundai by calling +39 238 058 600 phone number 0 0 users reported that they have successfully reached Hyundai by calling +39 238 058 600 phone number Click down if you have unsuccessfully reached Hyundai by calling +39 238 058 600 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +39 238 058 600 phone number
    Italy
    +31 252 240 340
    +31 252 240 340
    Click up if you have successfully reached Hyundai by calling +31 252 240 340 phone number 0 0 users reported that they have successfully reached Hyundai by calling +31 252 240 340 phone number Click down if you have unsuccessfully reached Hyundai by calling +31 252 240 340 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +31 252 240 340 phone number
    Netherlands
    +47 22 706 000
    +47 22 706 000
    Click up if you have successfully reached Hyundai by calling +47 22 706 000 phone number 0 0 users reported that they have successfully reached Hyundai by calling +47 22 706 000 phone number Click down if you have unsuccessfully reached Hyundai by calling +47 22 706 000 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +47 22 706 000 phone number
    Norway
    +351 218 548 300
    +351 218 548 300
    Click up if you have successfully reached Hyundai by calling +351 218 548 300 phone number 0 0 users reported that they have successfully reached Hyundai by calling +351 218 548 300 phone number Click down if you have unsuccessfully reached Hyundai by calling +351 218 548 300 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +351 218 548 300 phone number
    Portugal
    +34 902 246 902
    +34 902 246 902
    Click up if you have successfully reached Hyundai by calling +34 902 246 902 phone number 0 0 users reported that they have successfully reached Hyundai by calling +34 902 246 902 phone number Click down if you have unsuccessfully reached Hyundai by calling +34 902 246 902 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +34 902 246 902 phone number
    Spain
    +46 850 605 006
    +46 850 605 006
    Click up if you have successfully reached Hyundai by calling +46 850 605 006 phone number 0 0 users reported that they have successfully reached Hyundai by calling +46 850 605 006 phone number Click down if you have unsuccessfully reached Hyundai by calling +46 850 605 006 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +46 850 605 006 phone number
    Sweden
    +41 448 164 351
    +41 448 164 351
    Click up if you have successfully reached Hyundai by calling +41 448 164 351 phone number 0 0 users reported that they have successfully reached Hyundai by calling +41 448 164 351 phone number Click down if you have unsuccessfully reached Hyundai by calling +41 448 164 351 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +41 448 164 351 phone number
    Switzerland
    +90 216 581 0012
    +90 216 581 0012
    Click up if you have successfully reached Hyundai by calling +90 216 581 0012 phone number 0 0 users reported that they have successfully reached Hyundai by calling +90 216 581 0012 phone number Click down if you have unsuccessfully reached Hyundai by calling +90 216 581 0012 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +90 216 581 0012 phone number
    Turkey
    +86 106 261 3899
    +86 106 261 3899
    Click up if you have successfully reached Hyundai by calling +86 106 261 3899 phone number 0 0 users reported that they have successfully reached Hyundai by calling +86 106 261 3899 phone number Click down if you have unsuccessfully reached Hyundai by calling +86 106 261 3899 phone number 2 2 users reported that they have UNsuccessfully reached Hyundai by calling +86 106 261 3899 phone number
    China
    +852 34 288 288
    +852 34 288 288
    Click up if you have successfully reached Hyundai by calling +852 34 288 288 phone number 0 0 users reported that they have successfully reached Hyundai by calling +852 34 288 288 phone number Click down if you have unsuccessfully reached Hyundai by calling +852 34 288 288 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +852 34 288 288 phone number
    Hong Kong
    +91 116 602 2000
    +91 116 602 2000
    Click up if you have successfully reached Hyundai by calling +91 116 602 2000 phone number 0 0 users reported that they have successfully reached Hyundai by calling +91 116 602 2000 phone number Click down if you have unsuccessfully reached Hyundai by calling +91 116 602 2000 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +91 116 602 2000 phone number
    India
    +62 217 293 338
    +62 217 293 338
    Click up if you have successfully reached Hyundai by calling +62 217 293 338 phone number 0 0 users reported that they have successfully reached Hyundai by calling +62 217 293 338 phone number Click down if you have unsuccessfully reached Hyundai by calling +62 217 293 338 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +62 217 293 338 phone number
    Indonesia
    +81 362 343 550
    +81 362 343 550
    Click up if you have successfully reached Hyundai by calling +81 362 343 550 phone number 0 0 users reported that they have successfully reached Hyundai by calling +81 362 343 550 phone number Click down if you have unsuccessfully reached Hyundai by calling +81 362 343 550 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +81 362 343 550 phone number
    Japan
    +60 377 338 337
    +60 377 338 337
    Click up if you have successfully reached Hyundai by calling +60 377 338 337 phone number 0 0 users reported that they have successfully reached Hyundai by calling +60 377 338 337 phone number Click down if you have unsuccessfully reached Hyundai by calling +60 377 338 337 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +60 377 338 337 phone number
    Malaysia
    +63 28 136 788
    +63 28 136 788
    Click up if you have successfully reached Hyundai by calling +63 28 136 788 phone number 0 0 users reported that they have successfully reached Hyundai by calling +63 28 136 788 phone number Click down if you have unsuccessfully reached Hyundai by calling +63 28 136 788 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +63 28 136 788 phone number
    Philippines
    +966 920 028 008
    +966 920 028 008
    Click up if you have successfully reached Hyundai by calling +966 920 028 008 phone number 0 0 users reported that they have successfully reached Hyundai by calling +966 920 028 008 phone number Click down if you have unsuccessfully reached Hyundai by calling +966 920 028 008 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +966 920 028 008 phone number
    Saudi Arabia
    +65 64 758 888
    +65 64 758 888
    Click up if you have successfully reached Hyundai by calling +65 64 758 888 phone number 0 0 users reported that they have successfully reached Hyundai by calling +65 64 758 888 phone number Click down if you have unsuccessfully reached Hyundai by calling +65 64 758 888 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +65 64 758 888 phone number
    Singapore
    +27 113 720 800
    +27 113 720 800
    Click up if you have successfully reached Hyundai by calling +27 113 720 800 phone number 0 0 users reported that they have successfully reached Hyundai by calling +27 113 720 800 phone number Click down if you have unsuccessfully reached Hyundai by calling +27 113 720 800 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +27 113 720 800 phone number
    South Africa
    +886 277 185 670
    +886 277 185 670
    Click up if you have successfully reached Hyundai by calling +886 277 185 670 phone number 0 0 users reported that they have successfully reached Hyundai by calling +886 277 185 670 phone number Click down if you have unsuccessfully reached Hyundai by calling +886 277 185 670 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +886 277 185 670 phone number
    Taiwan
    +66 20 891 888
    +66 20 891 888
    Click up if you have successfully reached Hyundai by calling +66 20 891 888 phone number 0 0 users reported that they have successfully reached Hyundai by calling +66 20 891 888 phone number Click down if you have unsuccessfully reached Hyundai by calling +66 20 891 888 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +66 20 891 888 phone number
    Thailand
    +84 439 680 949
    +84 439 680 949
    Click up if you have successfully reached Hyundai by calling +84 439 680 949 phone number 0 0 users reported that they have successfully reached Hyundai by calling +84 439 680 949 phone number Click down if you have unsuccessfully reached Hyundai by calling +84 439 680 949 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +84 439 680 949 phone number
    Vietnam
    +971 43 658 340
    +971 43 658 340
    Click up if you have successfully reached Hyundai by calling +971 43 658 340 phone number 0 0 users reported that they have successfully reached Hyundai by calling +971 43 658 340 phone number Click down if you have unsuccessfully reached Hyundai by calling +971 43 658 340 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +971 43 658 340 phone number
    UAE
    +54 114 799 0500
    +54 114 799 0500
    Click up if you have successfully reached Hyundai by calling +54 114 799 0500 phone number 0 0 users reported that they have successfully reached Hyundai by calling +54 114 799 0500 phone number Click down if you have unsuccessfully reached Hyundai by calling +54 114 799 0500 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +54 114 799 0500 phone number
    Argentina
    +55 800 770 3355
    +55 800 770 3355
    Click up if you have successfully reached Hyundai by calling +55 800 770 3355 phone number 0 0 users reported that they have successfully reached Hyundai by calling +55 800 770 3355 phone number Click down if you have unsuccessfully reached Hyundai by calling +55 800 770 3355 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +55 800 770 3355 phone number
    Brazil
    +56 25 964 000
    +56 25 964 000
    Click up if you have successfully reached Hyundai by calling +56 25 964 000 phone number 0 0 users reported that they have successfully reached Hyundai by calling +56 25 964 000 phone number Click down if you have unsuccessfully reached Hyundai by calling +56 25 964 000 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +56 25 964 000 phone number
    Chile
    +52 558 851 6800
    +52 558 851 6800
    Click up if you have successfully reached Hyundai by calling +52 558 851 6800 phone number 0 0 users reported that they have successfully reached Hyundai by calling +52 558 851 6800 phone number Click down if you have unsuccessfully reached Hyundai by calling +52 558 851 6800 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +52 558 851 6800 phone number
    Mexico
    +1 (800) 633-5151
    +1 (800) 633-5151
    Click up if you have successfully reached Hyundai by calling +1 (800) 633-5151 phone number 1 1 users reported that they have successfully reached Hyundai by calling +1 (800) 633-5151 phone number Click down if you have unsuccessfully reached Hyundai by calling +1 (800) 633-5151 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +1 (800) 633-5151 phone number
    100%
    Confidence score
    Customer Service
    More phone numbers
  3. Hyundai emails
  4. Hyundai address
    5040 NW 7th St, Suite 690, Miami, Florida, 33126, United States
  5. Hyundai social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Hyundai contacts