Level Debt
Reviews and Complaints

Austyn has really helped me in remembering to look at the bigger picture. I always take notes when reviewing the books which are truly life changing. Great points always made and great conversations. I look forward to our calls, they help me put things into perspective. Austyn is always able to reach should I have questions. Very professional and understands my thoughts about certain topics. Austyn provides great feedback and suggestions that help me look at some of my points/thoughts in a different way. Thank you!

Level Debt at Level Financing has been a huge help to me these past few months. She has gone above and beyond her duties to make sure I am fully informed and staying on the right track. She has taken time to hear my struggles and offer words of wisdom. Level Debt makes herself available anytime you have questions and keeps everything positive. I am so glad I made the decision to use Level financing to better my situation and rebuild outside the pressure of these creditors. Thank you for all you do for your clients.

Level Debt has been very comfortable as I have with my agent, who has been very dependable and kind. She lets me know that all will be well in my Level Debt journey. I thank her very much for her patience when I want to give up. She is always professional and deals with my creditors in a way that I appreciate. She has a calming effect that lets me know not to worry and we always get the job done. I have had contact with more others in the company and they are very professional and expertly make corrections where needed.

When we feel like debt is drowning us, sometimes a life saver is nowhere to be found. Today, Level Debt was such a source of information and comfort. Trust is difficult for me due to bad experiences in the past. Their personality won me over immediately and gave me peace of mind, knowing my finances were going to be handled by a team of professional workers. They reassured me I'd be informed of every step taken. They gave me their number for any questions I have and to be there for my weak moments. Thanks Level Debt for all your help in bringing stability to my fragile world.

Four years ago I was literally drowning in almost $40K in credit card debt. Fortunately, I made a choice to use this Debt Management Program to help me to get out of debt so I could finally feel free to retire. Through Level Coaching I met my credit counselors, Kelley Johnson and her assistant, Brandi Thompson. Who set up monthly phone visits to see how I was doing and how the program was helping me. I also worked with Marcela Rodriguez, of Family Budget Services, who handled my payments to my creditors. They are all extremely professional and experts at what they do. Today, my creditors are paid and I am finally out of debt. I now sleep better at night; my blood pressure is finally normal and I owe them my deep gratitude.

Total scam. Theyre very misleading about their fees and how the debt relief works. What they do is ask you to stop paying your credit card companies. After 180 days your debt will be considered a charge off. This will drastically decreased your credit score. What theyre doing is something you can do yourself. Keep in mind whatever that is forgiven or negotiated to a lower amount, he will have to pay taxes on it. So for example if you have $10,000 in debt and your credit card company agrees to settle for $5000, you will owe taxes on $5000. Their fees are 25% of your total debt so youll end up paying them $2500. So in the end you really dont save any money. The results are your credit score will take a hit. These are the things they do not tell you when signing up. I highly recommend you stay away from this company and companies like this.

Tracy was awesome! She assured me that there was help and she walked me through every step.

I applied for a loan with Level Debt through level finance and I have to say the application was so easy and the loan process was so fast and made simple with level finance! They were able to get me exactly what I was looking for and were very helpful and informative along the way. I will definitely recommend this company to friends and family members looking for some financial help. High quality customer care and compassion. My experience was a 10/10!

Me and my husband are going through a difficult situation with Level Debt now. It's been 3 years and I settled most of my cards on my own. I have 2 more cards, one they started paying and stopped, which I am getting sued again for. And my husband is facing the same problem. He's actually paying more than his original balance because they made a settlement in 2020, paid over $2000, and then stopped. So it voided the settlement. They renegotiated a new settlement and he is paying again. And the original balance was an undisclosed amount, which is quite frustrating. And now I'm getting a run around from them.

Michelle Smith was an excellent representative for the company. She was very knowledgeable and able to breakdown how the program worked so that me and my wife were able to understand everything more easily. Her customer service skills were other worldly, Michelle displayed patience with answering all our questions and providing us with additional background information about the company. She took the time to walk us through the document signing process (which can be overwhelming with all of the wording and numbers). With this program we are able to pay our debt off in 4 and a half years, compared to the 30 years that it would have taken us if we did not go with this company. This comes out to a savings of over $40,000. I wish that we were able to give Michelle a 10 star rating because she deserves it.