LG Electronics
Reviews and Complaints

Upon arrival to lg tv store in cairo festival city, cairo, egypt lg sales agent in store recomended the 49"instead of the 55" for my room dimensions, when I arrived home I found the screen small and returned to the lg store 2 days later to replace the 49"screen with a 55" one and pay the differnece in price, this was refused by the store specially mr. Mohamed wagdi, stating that the remote control was out of its original packaging!

This is against the policy on the invoice which states that the product could be replaced within 14 days of its sale...

This gives a bad reputation to a reputable company such as lg

I am writing to complain about a technical problem and express my dissatisfaction with your product that has caused me great discontent about LG products. I bought an LG side by side refrigerator on 2013/08/04 vide Serial No. SX 5027TF-210KRVQ2F903 but it stopped working 3 months ago and since then its cooling system is not as effective it should be and the freezer does not work well. I called LG representative in Tehran and they sent their technician. The problem as the technician said was the malfunction of the solenoid valve. He repaired it bt a few days after that it stopped working again. Therefore, I would request you to advise me immediately as to what I should do in the matter.

I greatly appreciate your help.

Sincerely Yours,
Ali Movaghari

Good morning my name is Babis Boulougaris and I am from Greece. Two years ago 24/11/2016 I spent 2000€ in order to buy my first oled TV a 55B6V (S/N:610MALF8U080) and of course I chose LG brand following their well established reputation about making the best oled panels in the market. The picture quality of the product is fantastic. However three weeks ago I saw a YouTube symbol and a local channel symbol in the upper left corner. Also a Netflix logo in the down right corner as well. My usage of the product is a typical TV usage. We use the TV about 3 hours per day, we don't play games and we never leave the TV on if someone is not using it. When I saw it I thought may be a temporary image retention so I did the noise clearance but unfortunately the marks on the screen remain. I contacted with the LG in Greece but their answer is that the product is by 1 month out of warranty so I must pay for the repair. I find difficult to believe that a brand like LG does not care for the longevity of a high quality and high-priced product as it is advertised and accepts as logical to have this kind of problems in two years of average customer usage. I chose the brand because of their well established brand name and the customer trust that occurs from it. I believe that you will check my case and I will continue to enjoy my beautiful TV .

Thank you

I tried to set up an appointment for warranty repair on our 8 month old oven and ran into huge issues with your phone staff. I wanted an appointment on Friday the 18th (over two weeks away) so I could take (unpaid) time off work that best fit my schedule. I was told that they would make the appointment for a Friday two weeks off and they would call back to confirm. They called on the Sunday before and said the appointment was for Wednesday. I said I needed it for the Friday and that I had already scheduled the time off. They told me they would check with the repair center when they opened on Monday morning and get back to me. No one called. I called LG on Wed. to see what was happening and was told that the appointment was now for the following Wed. When I expressed my dissatisfaction with this, they spoke internally and said they would call back. They didn't. (on a side note, I left my number to complete my customer satisfaction telephone survey and they didn't call back--TWICE). I called back again and was told they had sent me an email. I didn't get one--don't know if this was a lie or a mistake (sad to have to say for sure). We went back up the chain of command there and eventually I was told that the service people weren't working on Friday the 18th at all and this was the first I was told of this. I had already taken the time off for the 18th, too. They offered me and additional 6 months manufacturer's warranty as compensation. NOW WHY WOULD I WANT AN ADDITIONAL 6 MONTHS MISERY?, ESPECIALLY IN THE CONTEXT OF MY ALREADY HAVE PURCHASED AN EXTENDED WARRANTY THROUGH HOME DEPOT? They said the service people were working on the 25th, so now I have taken that time off too. I eagerly await their confirmation call. I can't wait to see how this can further get screwed up.
This treatment is deplorable and one that cannot be tolerated. I spent three thousand for this range and LG can't even book a repair. No wonder people go to Costco to buy big ticket items. I can just take it back there and get a new one, no questions asked. No hoops. No lies. No errors. LG should be ashamed of itself.

hello
I correspond with you from Iran. I bought a vacuum cleaner model VI-3870HTS from your products in March last year, which unfortunately failed and broken its handle after a few days (Hose Assembly, Flexible) without any res . I went to your after sales service representative in AHWAZ city in Iran for repairing it, but it seems there is a fundamental problem in design or material of them that never report to your company because there was many case like me. LG Company don't accept any responsibility now, why?
Excuse me, may be it seems impolitely, but I believe, this is shameful for a big company like you.

Please investigate and take prompt action.
I will send you pictures and documents about subject, if necessary.

Thanks a lot
Shapour Broumand

I called on Oct 22 2018 to get tech support for a microwave oven that seemed to be working fine but would not heat anything in the oven. The customer service rep was informed that I had purchased the microwave a year and a half before my call to LG. He informed me not to worry that I would be getting a check for the defective oven. after several days I called again was informed again that I was receiving a check In the amount of my original purchase. I thought wow what a great company, so I purchased another LG Microwave. A couple of weeks later still no check, no email, no mail, so I called again. Again I was informed I was receiving a check. Today I called customer service again and have been informed that I will not be receiving a check. I would NEVER have purchased another LG product if I had known they were deceiving me about the check to replace my Microwave. Buyer Beware!
Never Purchase any products from LG a VERY Disreputable Manufacture!

Hello,

Hope my e-mail finds you well!

I wrote this e-mail to complain about something i cannot believe happens at your company, as i know you are one of the major companies worldwide.
I have a washing machine WD-12476RD since 2010, suddenly stopped and i called customer service and the technician informed me that there are 3 parts needed to replace, I agreed but unfortunately the following day customer service called to inform me that there is no any spare parts for this model since they stopped manufacturing this model!
How come someone trust your model again if there is no customer service for some products after several years?!
What i should do with the washing machine i have?!
Even I offered to them to replace it with any new one and i will pay the difference but they refused!

Your help is really appreciated!

Regards
Hossam Tarraf

A 70UF7700 LG 4K TV set was purchased in February 2016 at a cost of more than $3, 000. It has developed a back lighting display issue that has resulted in a dark spot of about 12- 16" appearing in the middle of the screen. This spot is readily visible as a large shaded area when watching television. Although the warranty for the TV has expired, it should not be unwatchable with such a large artifact in less then 3 years. I first contacted a local repair shop by phone to describe the problem and received a response that in all probability, the screen would have to be replaced and that it would likely be more cost effective to replace the TV. I immediately followed up with LG on January 9th, providing them with a bill of sale and photos of the very poor image quality. They advised me that the TV was out of warranty and would do nothing to resolve the issue. I was given the name of a local LG TV repair shop to contact. I contacted them and was told to bring the TV in for assessment and advised that even if it was irreparable (which I had already been told is likely the case) I would be charged at least a $100 diagnostic fee. I called LG again on January 10th, to ask them to pay for the diagnostic fee. After all, if the TV must be replaced, why should I also have to pay even more to have this confirmed, particularly when LG refused to provide any support for their defective television? Subsequent contact with LG resulted in another terse reply by e-mail telling me that the TV was out of warranty and any request for assistance is rejected. See attached e-mail message from LG. I understand that it is out of warranty but a $3, 000 TV set should last more than 2.75 years!

The set is defective and should be repaired or replaced by LG. I asked to speak to a supervisor and was told none was available. I then asked for a follow up call and none was received. LG is obviously disinterested in resolved this issue.

Good Morning,
My husband and I ordered a refrigerator, gas stove, microwave and dish washer on November 24, 2018 from Selma, CA. As of today January 8th, 2019. It has not been delivered. We have called the delivery truck, home depot to see what's going on as of today, our appliances have been rescheduled 3 times. At this point. I'm very frustrated with the quality of service the whole system has provided. We spoke to an LG manager and they promised someone would call us for delivery, as of yet no one has called us. Who can you referrer me to speak to about my complaint. All I want is my appliances that I paid for 2 months ago delivered is that so difficult?
Call [protected] or email [protected]@gmail.com

I purchased an LG model 65SK8000PVA in November of 2018 and have lighting problems evident during dark scenes. Vertical lines appear, breaking the viewing area into 5 distinctive lighting panels. I called customer support last week on 3 occasions with no resolution to my problem. Customer Service has been less than helpful. I own other LG TV`s in my home and love them, which is why I purchased this recent 65". I can`t believe the difficulty that I am having getting a replacement only 6 weeks after purchasing a defective product.

Our compressor on our LG fridge ceased on December 9th. We had a service person look at it from an independent contractor who confirmed it was the compressor but said it was difficult to get parts from LG. As a result we signed up to the LG warranty extension. A service person showed up after ten days on December 19th, but didn't have the parts and told us he wasn't approved to fix compressors. This was despite the fact that we told the service department what the problem was and what they needed to bring.

A second service date was scheduled for December 24th. We phoned on December 24th to check on the status of our service call to be told that it had been cancelled. But no one had notified us prior to us calling. We were then informed that no one was available prior to January. LG said they would call about scheduling a date. We contacted LG and was given an appointment for January 7th and that we would receive a text to confirm on January 6th. We did not receive a text. When we called on January 7th, we were told that the appointment was not happening as no one had scheduled it. Once again we were mislead about the service appointment and had to call ourselves to get any update.

We still have no idea of when or if someone will fix our LG Fridge

We are now a month without a fridge over an important holiday period and have consistently been mislead about when it would be fixed and also that they could fix the fridge.

I purchased an LG 50UK6500AUA smart TV which is an absolute piece of crap. After a tedious and unintuitive setup process which did not initially work for DirecTV ( I had to enter several different codes to find the correct one for the TV)
In order to use the Google Assistant feature which is a prime selling point of this TV, you have to purchase a separate Magic Remote. The remote that comes with the TV does not have the Google Assistant functionality. I believe that this is false advertising leading the consumer to think that they are purchasing a device that has the ability to function as advertised. No where is it stated on the box, the limited instruction manual, or the advertising material that you have to purchase a separate Magic Remote for the television to work as advertised.
I had previously purchased an LG washer and dryer which also had SmartthinQ features which were totally useless.
I think I've learned my lesson now: no more LG products for me.

We bought lg side by side door fridge in May 2017. In oct 2018 cooling issue came and gas smell was coming, we called customer care and registered complaint then came service person charged 9500 saying coil has gone. Now again in dec 2018 again same gas leak, now they say compressor has gone and charge is 12000. Though we complain through customer care the complaint will not be registered they route to 3rd party persons.

I bought LG refrigerator, Model : LT1472BBVI, Volume (Cft) 14.9622592 . ADC35086348 (PZ) (CT4) from Saudi Arabia and shipped it to Egypt. When I started using it, I heard repetitive noise of a whistle coming out of the refrigerator all the time. I contacted LG authorized agent in Egypt, but he said it is not under warranty because I did not buy it from Egypt.
My phone NO. : +[protected]
E-mail : [protected]@yahoo.com

I am so disappointed with LG, my refrigerator only lasted lessthan 2 months and the mainboard gave up already. Until now its been over a week and the service h hasnt updated us about the requested parts to be replaced. Please LG do something about this. Dont let your consumers down.
It is really hard for us to have no refrigerator in the house, especially me who loves to cook. The hardtime your product gave us makes us share our experience with LG to other possible consumers who will soon avoid buying your products. It is so frustrating that I had to save money to buy this refrigerator just to get broken in a matter of 1 month and a half. You need to do something to relieve our grudges and disappointments. Attend to all the request for new parts by your service center immediately so we can be of atleast satisfied with your attentiveness to us clients. Design your product where it could last longer and not easily be broken so consumers may purchase again for your company's benefit.

Whatever you do, do not buy an LG Fridge or for that matter anything from LG.

The service is beyond cruel, it's deceitful. We had a fridge/freezer that stopped working and contacted the service department. We wanted to try to get a quick repair as our food in the freezer was spoiling and we were also hosting our family for Christmas and needed a fridge. After our original call, when they told us it would take six days before someone could look at it, we decided to see if an LG certified independent contractor could fix it. This independent contractor showed up the next day, told us the problem but said that he didn't know when he could get the parts from LG. We went back to LG and they convinced us to buy their "out of warrantee service package". At that time we told them exactly what we knew needed to be fixed. Still we had to wait six days for a technician to show up. When he finally showed up, he looked at the fridge and told us what we already knew needing fixing. But that he didn't have the parts and was trained for that repair. We went back to LG and were told we had to wait another five days, Christmas Eve, for someone to show up. Of course by this time the food had all spoiled and we were unable to save any food in the meantime. When Christmas Eve came we called first thing in the morning to be told that the service appointment had been cancelled (they had not informed us of the cancellation). This was despite absolute guarantees they would have it fixed. They are now saying that they won't be able to have a technician come until January 3rd. More than three weeks since we first called them.

Save yourself, don't buy LG.

I bought a refrigerator LG GC-H702HLHU 3 month ago. The refrigerator make too much loud. I wanted to help from Turkey Izmır LG technical services. They said that, the loud is normal. But its too much for me and its too disturbing. I wanted to help second time from your technical service. Same technical service staff came again. I asked him to explain, what is the problem? In the refrigerator catalog; maximum 39 decibels is normal. But my refrigerator make 43 decibels sound.
After that i asked him to write a report but he wrote anything, shouted me and gone out. I called again and again customer represantative at the same time i wrote e-mail repeatedly. But i can not get any result. Because of that i'm writing this to you now.
The reason that i prefer LG, it is a World Brand company. I know that your motto is "Life Is Good". Unfortunely, it was not for me like that . If I choose your company more high price, you care about your customer's satisfaction.
My favor from you, my refrigerator troubleshooting.
I'm waiting your feedback according to my problem.
My name is:Semra Fidan
e-mail:fidan.[protected]@gmail.com
phone number:90 [protected]

Hi,
My name: Eng. Ahmed Samir
My Phone: [protected]
Sending from: Egypt, Alexandria

I have bought new cloths washing machine, brand name is LG.
Every time I use the machine, I find a leakage (water with washing soap) is coming out from it during the washing steps...
I called the customer service center to send me a maintenance technician to find out what is the problem… different technicians visited me two times but in vain…and in the third visit, the technician told me that the problem is in the washing cabins…
An order was made by the company(LG) to change the washing cabins for my cloths washing machine for free (because I still have the grantee for my machine and the defect is classified as an industrial defect)..
But during change the defected washing cabins by the new one, the maintenance technician of the company (LG) found a corrosion in the outer and in the inner body of the machine (because of the delay in changing the defected washing cabins due to the wrong analysis of the first two visits of the maintenance technicians which led to that corrosion phenomenon to my machine).
The LG company has offered to change (only) the outer body of the machine for free (because I still have the grantee for my machine and the defect is classified as an industrial defect), and it did...
But the company refused to change the inner corroded body (it offered a treatment for the corrosion of the inner body, for free).

My complaint is that:
It is my right to change the inner corroded body by LG Company for my cloths washing machine for free because I still have the grantee for my machine and the defect is classified as an industrial defect, as done for the outer corroded body.

P.S,
*the inner corroded body is shown in the attached video.
*the price bill and the grantee documents are attached too.
*company data: LG Electronics company, Egypt,
https://www.lg.com/eg_ar
Customer service: 002 19960 (landline)
002 [protected] (WhatsApp).
"Waiting for my RIGHT If you can HELP, So PLEASE DO YOUR BEST".
Thanks.

Complaint number : RNP [protected] (Mr. Nitin Garg)
Registered the complaint on 25th October 2018.
Mr. Rajkumar and Mr. Bala had sent their technicians (after many follow ups) to check the fridge. The technicians had spent 16-20 hours in 4-5 sittings in Nov trying to repair it. Despite of our telling them that it could be a manufacturing fault they kept sending local repair people and wasted a lot of time.
After LG technician Mr. Aslam declared that fridge is beyond repair the process of replacement started. We chose the model B247SLUV steel colour immediately so that the fridge can be replaced this was end of November.
Due to the carelessness of Mr. Rajkumar a wrong model was initiated for replacement and now he is going on saying that the correct model is unavailable.
Our current fridge was close to Rs.100000 and the model which we chose is much lesser but still we paid an additional amount of Rs.8040 in LG account on 6th December 2018
Since the model which we have chosen is a new model and is available in most of the showrooms in Bangalore the delivery can be arranged by requesting any of your dealer.
According to Mr. Rajkumar this fridge is not available at the moment and it can take more than a fortnight. Yesterday I spoke to Mr. Baldev and he said that he had the stock of the model which could have got delivered but but due to the goof up of Mr. Rajkumar it could not get delivered.

You are requested to take an action on this complaint immediately as it's a serious issue and you can imagine being without a refrigerator can be a harrowing experience and we have been going through it from the last 2 months due to the careless attitude of your department. It's a simple replacement issue which they have not been able to follow despite of our selecting the model and making the payment immediately as soon as the approval from LG headoffice came.

Issues:
1) Delay in taking action on our complaint
2) Careless attitude of Mr. Rajkumar
3) Messing up the order of the replacement by Mr. Rajkumar
4) Not picking up calls and saying "Busy in meeting"
5) Just wasting 2 months in saying "Our team is following up" and still the issue not resolved and they do not know when it will get resolved.

A little brief about us :
My husband is the Director of NVT Quality Lifestyle and the Director of Management college International School of Management Excellence at Bangalore.
http://www.qualitylifestyle.in/
www.isme.in
We are staying in Prestige Ozone Whitefield in Bangalore.

You are requested to get this issue resolved as soon as possible as we had to cancel our housewarming party and now the new year party is approaching and we have invited the top CEO and Directors of many companies. We had absolutely not expected this mental torture by a company like LG.