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CB Consumer Electronics LG Electronics lg 86 inch class qned80 uqa series led 4k uhd smart webos 22 w/ thinq ai tv
LG Electronics

LG Electronics review: lg 86 inch class qned80 uqa series led 4k uhd smart webos 22 w/ thinq ai tv

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11:18 am EDT
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I ordered a TV online. It was paid for August 17th and I was told it would be delivered by August 31st. It is now October 18th and the TV has not been delivered. In between this time, I have spoken to 10 customer service agents, 2 customer service supervisors, emailed the customer service department and went on the site to email the president. Nobody has given me a reason why the TV has not been delivered and they keep saying they will reach out to their delivery department. The 2 supervisors said they would follow up personally and get back to me within 2 days. Neither of the 2 got back to me. The email the president is a joke. I got a text from somebody named Alexis 9 days ago saying she was a presidential liaison and she would follow up. I heard nothing from her and a week later I texted her I would like the President to review my case. She said the President was too busy. I tried to call the number and it did not go through. I am not even sure Alexis is a real person. In my 53 years on this planet I have never experienced a worse customer service system than LG. I have spent over 6 hours of my personal time waiting in queues, writing emails, and speaking to non-responsive, ineffective employees. I HIGHLY RECOMMEND NOT PURCHASING LG BASED ON THEIR CUSTOMER SERVICE SYSTEM.

Desired outcome: I would like to receive the TV I purchased over 2 months ago.

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  1. LG Electronics Contacts

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    More phone numbers
  3. LG Electronics emails
  4. LG Electronics address
    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
  5. LG Electronics social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all LG Electronics contacts
LG Electronics Category
LG Electronics is ranked 4 among 125 companies in the Consumer Electronics category
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