Lifestyle Communities
Reviews and Complaints

Lease was completed on July 17. Informed that the $655 deposit refund check would come within 30 days. As of October 4, I have not received it.

I have been trying to reach the office about listing my condo for rent for over 6 months with no answers, my porch is falling apart and I reported that a year ago, and my ceiling in my upstairs bathroom has water damage from an outside water leak 1.5 years ago. I think mold is growing now and the lack of responses and answers is untterly ridiculous here. I have made several messages espceially lately and they are doing nothing! I want good answers for my questions and I want the repair work to be performed in a reasonable time frame. This waiting around ovre a year stuff is not okay!

Shady practices and scare tactics. Changed notice days from 30 to 60. Gouge prices on move out or to break a lease. Threatens to ruin your credit. Ended lease and went to management filled out paperwork. Then was told it was 60 days now and not 30 days. Had a list of obscure charges and damages. Was cited an accelerated rental rate and gouged on prices after agreeing to $2300 buy out which was not stated had to be paid in full. Paid an additional $95 for cleanup and was still charged more after move out. This all took place from February 1 to the present date. Receive threatening emails about my credit being ruined if this is not paid in full.

i just want to express how me and my family are disappointed with Aleah, she was told we was going to have a 60 birthday party for me from my family, it was told to Aleah that we was bringing a 8 piece band, she expressed the space would be too small for a 8 piece band, then she was told by a family member *** that we can just do a 3 piece band, Aleah was very excited in the beginning and then told *** to meet Steve and the space, i met Steve and he was more excited than Aleah. i showed me the spot where the band will be staged and he showed me the seating arrangements. i advised that i will purchase over a 100.00 wings and dip, however i will bring my own food, he stated no problems and just ecstatic like i was. with that being said i went and made up the flyers for he event, *** reached out to them however got a response a few days later expressing, we have booked your event but no live music aloud, which was a huge let down, and then i requested if we cant have a live 3 piece band can we have a DJ AND that two was not approved, and we are not understanding why all the excitement in the beginning to a big let down. when told i was having a band. *** was sent this email from Aleah. Perfect! Thanks for being patient with my confusion! I am adding our GM, Steven K to this thread so he is able to help out with a party plan! I do want to remind you that we are still under COVID mandates of mask wearing and social distancing, so we will ask all guests to remain seated while they are in the space and to wear masks should they need to be up and about.

I leased a three-story townhome at the LC *** complex for approximately 1 year. Upon move out, I left the townhome in immaculate condition-- everything had received a very deep clean, including the carpets. There was no damage, stains, dirt, or anything left behind. A few weeks after I moved out, the leasing staff contacted me to let me know that they had to replace some of the carpet in the living room due to "pet stains" and that I would have to pay for the portion that had to be replaced. I asked for pictures because although we had a large German Shepherd, he was very well trained and never had an accident in the house. I received a photograph of only the back of the carpet with what appeared to be a small stain, no more than 4 or 5 inches across. Like others who have filed complaints, I was not under the impression that prior to moving in, I should inspect the underside of the carpet to ensure that there were not pre-existing marks or stains. Maybe I should have removed the linoleum, drywall, or siding prior to move in too! I let the leasing staff know that I do not believe I was responsible for this and that I left the townhome in excellent condition; the leasing staff that I spoke with all acknowledged that I left the townhome in great, clean condition, but that they discovered these "pet stains" in the living room when pulling the carpet up. Apparently, it is their policy to always pull the carpet up even if it appears clean and has no stains on top. I disputed the charges over email. Several weeks later I received a response over email from the apartment's collections staff with more photos of stains to the underside of some carpet. This time, however, the stains were different and were located in the third story bedroom-- in an area where our dog did not ever go, was not permitted to go, and were located underneath where we kept a queen sized bed that a German Shepherd definitely couldn't crawl underneath. Then I come to find out that they are trying to charge me a pro-rated amount for replacement of the carpet on the 3rd floor, not on the second floor where the living room is, which is where they have said the stain was from the beginning. None of this makes any sense. In looking at other complaints filed with the ComplaintsBoard.com, I have discovered this is not the first time that LC has done this to tenants. Residential tenants should not be held to a level of having to inspect the undersides of carpet, flooring or other fixtures prior to move in.

In 2018 I moved into a residence associated with Rental Company Lifestyle Communities (LC) in New Albany, Ohio. Things started great. Unfortunately, as time went on, I began to see behind the painted picture. The first apartment's dryer didn't work, and it took months to get a replacement. The thermostat was also faulty, taking months to replace. I was unaware that I had to give a 2-month notice before vacating the lease, which had an end date. I assumed the lease ended on the date stated. Without a 2-month notice, the exact end date doesn't apply. I reached out a few days short of the notice period and had to pay a high month-to-month rate. After speaking with a leasing agent, I decided to stay and give LC another chance. I looked at a renovated unit, and we agreed on that specific one. On move-in day, I received keys to a different apartment than promised. The renovated apartment lacked the marble kitchen countertops and updated laundry appliances I was shown. This apartment was a cheaper version for the same price. The bathroom countertops were poorly fitted, the blinds were unsafe for children, and the garage area was in disrepair with potholes. When I addressed the issue, LC said they accidentally gave away the promised apartment. My options were to pay more for the promised apartment or keep the current one. I was forced into another contract, giving LC another chance. When my bank had issues with payments, LC demanded a certified letter proving my payments. My account denied payment due to potential fraud, and I incurred late fees and debit card fees, even with documentation from the bank. The furnace went out for three months, and maintenance said I needed a new one each visit. I paid high electric bills until they installed a window AC unit, which led to the highest bill yet. LC offered a small credit for one month's electricity. The furnace was eventually replaced, but the AC unit remained, allowing pests into my home. The staircase rail fell off, causing me to fall, but I politely asked for a repair. When speaking to the Assistant Manager, I was calm, but she accused me of being aggressive and disrespectful, which was untrue. I'm assertive but professional. I considered moving to a newer LC apartment, but the same manager, now upset with me, said I couldn't due to the bank issues, which weren't my fault. I feel targeted by LC and fear they will charge me for pre-existing or fabricated damages. I'm also concerned they will remove me from the payment plan due to the pandemic, despite not missing any payments. This strained relationship with LC began with their promise of a better apartment and delivering a subpar one. I wouldn't recommend these apartments.