My husband and I bought into the Lifestyle Holidays Vacation Club while vacationing in the Dominican Republic. The sales rep Kelvin and the manager promised all kinds of exchange opportunities, Captain's suite on all cruise lines, hundreds of sister resorts all over the globe. But when we try to book a villa at the home resort, we are always told they have none available, even 10 months in advance. After relooking at our contract, we noticed a clause that says they can't be sued for sales misrepresentations. In other words, they can tell you anything and none of it needs to be true. We've tried contacting the sales manager but we can't get past customer service. We are now stuck with 52 weeks of junior suites, not the villas we were promised we could always get at a cost of $699/week.
We are planning to return to the resort to use 5 of our 60 weeks. We tried to book a villa but were told we can't, even though in our contract it says we can at $699. Anyway, we were "allotted" 2 x 1 bedroom apts. and 3 jr. suites for our group. I've requested a ground floor accomodation for my 90 year old mother in law and was told they'd "request" it. They don't give out rooms until you arrive. I am hoping for the best but am very concerned about her getting around this huge resort complex. We were also told when we signed the contract we'd get a golf cart to use. Of course, now that we are returning and requested at least one for our 10 person group, they said they are only for villas, which they wouldn't rent to me. I hope the food has improved. Not sure what passes as beef at this resort...
Oster, you sound very special. Not only had they gotten you to buy a Gold membership, you actually paid them more when you received terrible service and accomodations and upgraded to Platinum! I have a bridge to sell you... You seem very pleased they will take your email for suggestions to redecorate? Email away and please, hold your breath.
The complaint has been investigated and resolved to the customer’s satisfaction.
I can attest to the lies of the salespeople from this place. It's on their veins, it's their culture... They lie, deceive and trick you as many times it takes to sell you on a new membership or upgrade membership. I have been lied to on ALL of the times I've gone by different people and different places (Puerto Plata, Punta Cana and Cancun). This last time I asked the sales manager for his business card or contact info multiple times and every time gave me an excuse. The last thing they want is for you to contact them after they've lied to you. THIS SCAM HAS TO STOP!
The complaints are not only on the sales department but that's where it begins. They have managed to build a facade of luxury and PURPOSELY cut back on the most important aspect of any company... Their systems and customer service.
If you haven't noticed they don't even have a way for you to book your vacation online, not even for their members! You have to chat, fill out a form and wait up to 5 days for a confirmation. Moreover they never have villas available as they have oversold it on purpose and continue to do it.
Customer Service is a joke, they simply follow orders and protocols from corporate which maintains this SCAM going through the Facade. It is so ridiculous to think that ALL of this can be stopped with a dedicated effort and a little bit of money. They recently bought a Rolls Roice for the top members to maintain the facade and do not invest on a simple booking system required for even the cheapest hotel anywhere in the world.
Do not fall for this SCAM and voice your concerns here and other places. The more people complaint, the more international authorities will step in, since local authorities and politicians have been bought by them. Simply google "lifestyle holidays vacation club lawsuit" - Good luck!
My name is Aubrey Cox. My cc is cc1041.
There were fraudulent entries on my credit card, and card number has been changed and a new card has been issued by my bank.
The credit card number has changed. Please contact me blovleo@sbcglobal.net, or [protected].
My payment is dependent on the new card number.
The same thing just happened to me. I was promised villas which is the main reason I bought in but now I’m being told that I don’t qualify for villas. This was certainly not the case when I signed the contract.
LHVC are also promoting in Dubai and offered me 30 weeks in 30 years for $4000. They were so desperate to take any amount in advance. They also promised me the villas will be available. I feel like I dodged a bullet but surely wasted 2 hours of my vacation on their BS.
Yashira, together we are stronger. Join the class action against LHVC so we all can get the money back. Look at this: https://www.arecoa.com/hoteles/2021/07/19/proconsumidor-ordena-al-grupo-hotelero-lifestyle-devolver-clientes-mas-us384669/
The same happened to me, they told me something and there is another thing in the contract. I just want to cancel this contract, do anyone know what I can do?
office@lifestyle-classaction.com contact them ! is a law firm in Dom. Republic that represents me and many others, they prepared a class action. Maybe you can still join them.
I experience the same as most folks in this forum. I was visiting Dubai and was greeted at the airport by their recruiters. I was sold a worthless package. When I tried canceling it, they stopped responding to my emails.
I have since been unable to contact anyone.
LIFESTYL LUXURY VACATION CLUB is a organised criminal group based at Habtoor grand resort and Hilton in Dubai. I have been scammed 20000 dollars by them, they approach you and invite you for a discussion and tell you that if you sign a membership agreement then you will be paying only 250 dollars for the full week, but after you pay the money you you find out that you have to pay the full price of the room and service fees. They are very skilled to trick people. Please follow our instagram page called LLVC-STOP_STOP_THE_SCAM, and also our WhatsApp called LLVC SCAMMED GROUP. We planning a collective action against those criminals.
can II would love to join any action against these criminals
I am contacting the Federal Trade Commission, please let me know what action you all take so I can join. Thanks
I called them over and over and they didn’t want to give my my $$ back even after telling me “money back guaranteed”! So I called my bank to dispute!
They LIE LIE !
I called them over and over and they didn’t want to give my my $$ back even after telling me “money back guaranteed”! So I called my bank to dispute!
They LIE LIE !
Yo también soy estafada
Yo también soy estafada
Hi ,
Your case resonates exactly what we are experiencing with LLVC. We paid $14,000 on the 13th of May 2022 when we went on holidays in dubai.
They are now ignoring our emails and have refused to refund us.
We have tried to join the Instagram group but cant find it on Instagram. Please could you also add on us the whatsapp group?
Hello,
I saw your comment on LLVC and we were also affected by their dubious nature. I would want to join the team you mentioned on actions against them. Kindly let me know the way forward.
Thank you.
Mrs ChiChi
Hi. What can they do? I've been scammed going back to 2009. Had my lawyers cancel but they refused.
I would love to join any action against this criminals
I just got back from Cofresi/Lifestyles/Tropical/Presidential Suites...It's all the same! I fell into their lies and schemes and I have already contacted my credit card company, RCI and credit bureau. The entire team of so called "orientation representatives" are scammers and liers. Luis, Lilliana, Ramon, all of them! I was on vacation with my young son who is special needs. I got a call the second day we arrived. A nice man saying he was picking us up to take us to breakfast compliments in the golf cart. I thought to myself that was a nice thing, turns out he was taking us to the sales office. After breakfast me and my son go with this man to the office. They start selling talking and talking the girl comes and takes us around to show us all the beautiful villas that are clearly for the wealthy at 80,000 plus a so called $1000 a week to stay after purchase. I couldn't really understand them clearly since their english is broken for the most part. Luis comes in with his deal of the century. I told them I had no time my son was getting antsy and I had to leave. they continue coercing me and so on and so on. Luis charged my card an extra $350 so called credit card charge marked as "Escrow". God this story is so depressing. I went the next day to cancel and Lilliana told me if I did I would have to pay the $1600 service Fee! can you believe it? meanwhile they say you have up to 4 days to cancel. what service fee? it was like 3 sheets of paper this so called contract. I was in tears and they had no remorse. Again I'm at the office meanwhile Im suppose to be on vacation! Once I got home I cancelled my card and contacted my credit card and explained that I was scammed! They blocked lifestyles from taking any payments. Mind you, they wanted $900 more dollars thats $4600 in total. I also contacted the card in which RCI was issued and explained to them as well that I was scammed! I have both disputes pending at the moment. I have also contacted the credit bureau. These comments and information are very helpful and I will be doing more digging and praying. It's a shame that a company can get away with this! These stories plus more that I have found are very sad. The coercion and lies and scams have got to stop! I believe one day they will and it's not going to be good. Life has a way of showing restitution.
Did your car edit card company give your money back?
I just recently got scammed June 4,2023.
Finding out what’s going on for real now.
Any advice on what I can do?
Im trying to make a reservation and im not able. I get thru and
im disconnected. Im calling from NY paying international fee. please return my call, [protected] Im a vacation club member
my reservation is for 2 adults , April 12-2023 til April 18-2023
We purchased a membership on our vacation. There was no internet to really be able to look into the company. I had a feeling we were being taken but they sold it hard to my husband that we would be able to make a business out of selling the rooms. It was all a lie because they sell packages way below we could ever sell our for. We cancelled within one week but American Express after a month decided they would not cancel this 50k charge. They paid they thrives and made us responsible for the bill. How can we sue American Express for our money. We told them to cancel and wouldn't. How does a cc company get to decside if you want to keep a membership or not. I kinda wonder who really hold they cards in that company. Lifestyles is part of the Emmerits in Dubi. Can anyone help.
I am still working on this the same as you and American Express with all their overseas help has been a joke to let these people keep 20k it’s not been easy at all but I’m not giving up we have been in touch with a lawyer as well as the Wesley group who is a joke smh
I have been going back-and-forth with this company as well the same just as y’all with SCAMMING RAMON they claim that they were buying out the RCI only to come and start saying oh you can keep both unless you want to give 10,000 more dollars now I’m dealing with Amex and this is a paperwork nightmare ALL THE DID WAS LIE AFTER CHARGING MY CARD 20k and then making it seem as if they are doing you a favor and then had the nerve to say 50,000 other people aren’t complaining REALLY MF and the conversation being recorded obviously is bs as well because now when it’s asked for they act dumb!? But I don’t have any plans on stopping
Do you get your money back from the credit card company? Any advice?
We wound up using Dramer group smh and just getting out of it because even though we started requesting cancellations the day after everything happened, they chose to lie and say that we use services that were one already paid for in advance and then rack up a quarter of the money that we put down which was in person $19,000 saying that it was nonrefundable so I 1000% if you’re in it I would get out of it if your company does not help you which I’m going to figure out how to upload this cancellation letter because honestly it’s 100% the worst things that happened to us in 2022 was going to this facility and not knowing any better
So now we are at the place so we have reached an agreement with this idiotic place and they have claimed to have sent a refund to of course their little card vendor that they signed us up for that. We had no idea about our American Express for a menile amount, as well as our Citibank for another menile amount now we as soon as we got home, I’ll say when we were alerted that they opened a credit account in their institution with their little vendor. Soon as we got home canceled the account we did not want that definitely we’re not interested attempted to call for resolutions absolution all of that kind of stuff never got anywhere with it. Of course we’re not gonna pay these people because it’s like we did not sign up for a credit account now the problem of being is that it did go to collections that we started fighting it trying to get everything off and do all of the stuff that they require OK so now fast forward to the resolution and I’m definitely going to try and figure out how to post this cancellation letter so y’all can at least get as much out of it as possible with your financial institutions because if we can get these people to kick rocks, barefoot, that would literally be even though they screwed us they said $3300 back to their card vendor right? We have been saying adamantly that that account is closed. The collection agency and the carpenter are all saying that they do not have that money so now we’re at a place of $3300 is somewhere floating around we’ve already have the signed agreement that shows $3300 to come back into our position and yet they are being so again stupid hearing both parties say we don’t have this money but still refusing to give us this money back even though originally dramer was going to be a Highpoint. It’s honestly getting annoying dealing with them because they have gotten a partial refund and they’re wanting payment and it’s like how are y’all being in the same situation of having us sign [censored] but wanting to adjust the terms it’s really getting ridiculous. I pray that anybody that has eyes find this forum or any of the other forms before making an agreement with this company on everything. These are the worst people to get caught up with.
In a final update to round this out, we never got our money back the contract see we may be canceled who really knows but the fees that they put on the credit card that they open and my spouse’s name never have been refunded and they claimed that they sent them back to the car that they charged them to which is a temporary car number that they had the whole time created and that $3000 is nowhere to be found No one knows where it’s at. No one has any information for it from the collection the company no one so if at any point, we can warn you all to not use this company do not use this company. I am leaving reviews on every angle that I can and not ever letting this go. I will talk bad mad mad mad stuff about this place honestly until the day I die at this point, and I have it in me!
We were induced by quick talking and pressuring into a membership we canceled before the 24hours and were told they have to keep a administrative fee of $1600 we want all of our money back we did not even get any benefits but the gold bracelet put on that's all being we canceled before the 24hrs. We want this to stop the lies and scamming...
It seems like the class actions dissappear as well...
Please share our horrible experience with Cofresi Palm Beach Resort, DR. I didn't sign no NDA so they got the right one. Im coming for them in every direction legally and socially! DON'T DO THAT! PEOPLE ARE PEOPLE! YOU DON'T TRY TO KILL PEOPLE BY GIVING THEM FOOD POISON. THAN TURN BLIND EYE UNTIL ITS CRITICAL! And please understand me we met some amazing people and it sucks that the people in the position of power didn't have the human decency to just do the right think until it was too late!❤️
tiktok.com/@dobettercofresiresort
We went there last year and paid a nice fee of $5000. We tried for 9 months to book a trip at a discount and had no luck. We can book outside of this club for much less. When we called and it was a tool cost as they have no 800 # they play the I don't speak English game , then we get passed from one liar to the next. thn they insult you. they lie cheat and steal. We tried a time share cancellation co and they have so many complaints about this co they stopped taking customers . The hate they have for all people especially Americans is shocking . If they could kill and steal every dime they would. I'll join a class action suit against them and the facilities are a dump . food poisonings are rampant ,