Lilygown
reviews and complaints

I recently had a disappointing shopping experience with Lilygown and wanted to share my thoughts. I purchased a dress and shoes from their website, but unfortunately the quality was lacking and not at all what I was expecting. I contacted their customer service team to inquire about a return and refund, but was met with resistance. Initially, they offered me a partial refund which was not an acceptable resolution for me. Despite multiple attempts to reach out, I have not received my full refund or any response from their team.

In addition to the lack of customer service, the items themselves were of very poor quality and not worth the price I paid. I ultimately decided to dispose of the items as they were not worth the time and effort required to return them.

Overall, I was extremely disappointed with the products and service provided by Lilygown. I would caution others to steer clear of this company as they appear to be unprofessional and lack integrity. If I do receive my refund, I will update this review accordingly, but at this point I cannot recommend this company to anyone.

I am tremendously disappointed with the service and quality of Lilygown (lilygown.co.uk). I made the mistake of not reading the comments before purchasing a dress for my wedding, as the excitement for my big day overshadowed my better judgement. However, when the dress arrived, I was shocked and devastated to find that it was completely different from the image advertised on their website. In fact, it bore hardly any resemblance to it and was an absolute horror show. It was nothing short of a garish, cheap-looking piece of tat.

As a result of this fraudulent transaction, my wedding has now been postponed due to the psychological strain this has caused me. Moreover, to add insult to injury, I had sent an email to the Chinese embassy thinking that the company was UK-based. Upon receiving the dress, I realised it was actually based in China and by then it was too late. I do hope others can learn from my experience and exercise caution when shopping from unknown companies online.

Sadly, I had to fork out a lot of money for another dress and as a result, I am deeply out of pocket. I fervently pray that this company and all of its branches are closed down and that the embassy takes appropriate action against them. It was an utterly disgraceful situation, and I hope nobody else has to experience the trauma and distress that I have had to endure. If you are reading this, please think carefully before making any online purchases from this company.

My dear readers, I am so disappointed to share with you the terrible experience my friend had with Lilygown (lilygown.co.uk). She was excited to order a dress from their website, only to be greeted by a completely different dress upon receiving it. The colours and pattern were far from what was advertised and to make things worse, the dress was of the incorrect length and to add insult to injury, the zip did not work at all!

It was later discovered that Lilygown has many other names such as Nancy Gown, Shopwig and Needwig. This company is notorious for deceiving customers and providing products of inferior quality. My friend and I did not take this lightly and decided to take action. We have an agent in Hong Kong who has spoken to the local authorities about this ongoing issue.

If you have been victimized by Lilygown, we urge you to report these fraudulent activities to the Online Business Fraud Department. There is a form on the Hong Kong police website that you can fill out (https://www2.erc.police.gov.hk/cmiserc/CCC/PolicePublicPage?language=en).

What is even more disheartening is that Lilygown refuses to accept returns on their substandard products. Our friend was only offered a meager refund of £25 for a dress that cost £106.99. This is unacceptable and calls for a collective effort from all affected customers to stand up against this fraudulence.

Let us all come together to report these devious people to the authorities in Hong Kong and help put an end to their deceitful practices. Please share this review with your friends and family to spread awareness about the risks of shopping from such websites.

As a fellow consumer, I too have fallen victim to the less than satisfactory services provided by Lilygown. Initially, I was excited to purchase a dress for my daughter's prom from their UK website, which boasted positive reviews from previous customers. However, upon receiving the product, my excitement quickly turned into disappointment and frustration. The dress arrived in a lackluster state, covered in white cotton and fitting too large.

I, like many others, am hesitant to make complaints about products I have purchased, but I felt that I could not let this experience go without voicing my concerns. After reaching out to Lilygown and requesting their returns address, along with a refund for the faulty dress, I have yet to make any significant progress with my inquiry. Unfortunately, my heart goes out to those who may have purchased Lilygown items for their special weddings, and I hope that they are able to retrieve some of their costs back.

At this point in time, I am proceeding with the claim process through my bank, hoping that they may provide some form of aid in this matter. It is important to address issues like this so that companies, like Lilygown, may make improvements to their services to provide better experiences for future customers.

When I began browsing Lilygown's website, I was thrilled to see so many dresses that caught my eye. I ultimately decided to purchase a dress for my wedding day, eagerly awaiting its arrival. However, when it finally did arrive, I was disappointed to say the least.

The stitching on the dress was haphazard and poorly executed, and the material was not at all what I had expected based on the pictures online. But what truly shocked me was that the dress was nothing like the one advertised on their website.

I reached out to the customer service team at Lilygown multiple times, expressing my dissatisfaction with the product and requesting to return it. Unfortunately, they informed me that returning it to their facilities in China would be far too expensive for me, and suggested that I have it altered locally in the UK.

After being met with repeated denials of my request for a refund, I told them that I would seek recourse through my bank. It wasn't until then that they finally offered me a mere 10% of the cost of the dress, which I found to be insulting.

Overall, I would caution others against purchasing from Lilygown. Not only were the quality of their products disappointing, but their customer service left much to be desired. My experience with this website was a valuable lesson learned.

If you're in the market for an occasion dress, I strongly advise against shopping at Lilygown. Despite being advertised as a company that offers free returns, their customer service and quality of products are abysmal.

Firstly, the sizing of their dresses is notoriously off, leaving many customers with poorly fitting garments that are not up to par with what was advertised on the website. On top of that, the quality of the dresses is equally as poor, with many reporting shoddy craftsmanship and materials. It's a far cry from the beautiful garments you see pictured on their site.

But that's just the beginning of the issues with this company. When it comes to packaging and delivery, Lilygown falls short in a big way. Customers have reported receiving dresses that were stuffed into a plastic bag, with no protective packaging to speak of. This has led to dresses arriving creased, discolored, and even damaged.

If you manage to receive a dress that's actually wearable, you may still have trouble getting the help you need from their customer service team. Many customers have reported being given the runaround, with no response to their queries for days on end. This lack of communication is exacerbated by their use of a tracking system that seems to be hopelessly out of date. And when it comes to returns, forget about it. Even if you manage to get in touch with customer service, they will push back at every turn, refusing to send a return label or issue a refund.

All in all, I can say with confidence that Lilygown is one of the worst online retailers out there. If you want to avoid frustration, disappointment, and being out of pocket, take your business elsewhere. Trust me, you'll thank me later.

There are plenty of online clothing retailers that shine with stellar reviews from satisfied customers, but Lilygown definitely isn't one of them. In fact, if you're thinking about buying a dress from this retailer, you may want to think twice.

According to one disappointed shopper, ordering from Lilygown was a big mistake. Despite giving them her UK size, the dress she received was way too small. To make matters worse, the company isn't based in the UK at all - so it's not entirely clear whether they're equipped to deal with British sizes in the first place.

So what happened when the customer reached out to Lilygown to try to get a refund or replacement? Apparently, the customer service experience was less than stellar. The company gave her the runaround, citing different excuses and generally avoiding the question of how she might be able to return the dress or receive a refund. To add insult to injury, Lilygown even suggested that the customer was at fault for the whole issue - despite the fact that she'd given them the correct size.

All in all, it seems that Lilygown is a clothing retailer to avoid. With a host of terrible reviews and customer experiences across multiple websites, it's clear that they're not offering quality clothing, nor are they treating their customers with the respect they deserve. If you're looking for a reliable, trustworthy online clothing retailer, it's probably best to steer clear of Lilygown and search for better options elsewhere.

As a mother of the groom, I was ecstatic to receive an invitation to my son's wedding. Like any mother, I wanted to look my best for this special day. After some browsing, I stumbled upon Lilygown's website and was immediately drawn to their affordable and stylish collection. I found the perfect outfit for the occasion and made my purchase with plenty of time to spare.

Unfortunately, my excitement turned to disappointment when the outfit arrived on the day of the wedding, much too late for me to wear. Naturally, I reached out to Lilygown's customer service department in hopes of obtaining a refund. I was informed that the return address was in China, which was a bit concerning, but I decided to proceed with the return process regardless.

To my dismay, Lilygown only offered me a mere 10% refund, which was far from satisfactory. It did not even cover the cost of postage to the UK return address. The company's unwillingness to offer a reasonable refund, let alone acknowledge their error in not delivering the outfit on time, was extremely disappointing and frustrating to say the least.

As a consumer, I know my rights, and I refuse to let any company unfairly take advantage of me or my hard-earned money. I will not take this injustice lying down and will be pursuing the matter through legal entities such as Trading Standards and the Customer Ombudsman. This kind of business practice cannot be ignored, and I advise all potential customers to steer clear of Lilygown at all costs.

In summary, I caution others to be wary of Lilygown's services and policies. While their website may showcase attractive products, their inability to offer satisfactory customer service or fair compensation for their mistakes is unacceptable. Stay vigilant and choose companies that prioritize their customers' satisfaction.

Lilygown (lilygown.co.uk) is a company that has recently been making waves, and not in a positive light. As someone who has regrettably fallen prey to their deceitful tactics, I can attest to how terrible an experience it has been dealing with this company.

Firstly, it has come to light that Lilygown is a fraudulent website that is registered in China/HONG KONG and masquerades as a UK-based company. They provide a faulty UK contact number on their website, further complicating the process of reaching out to them.

Upon purchasing a dress from their website for a wedding, I was guaranteed that it would arrive on time. However, it took a full month before I eventually received the dress, rendering it useless for its intended purpose.

Attempting to return the dress proved to be impossible, as the return policy stated on their website does not exist. They were dismissive and unhelpful in resolving the matter despite my repeated attempts to reason with them.

Even involving UK law and relevant authorities proved futile since the company is based outside the EU, and there were no protections in place. As a result, I implore the UK Authority to step in and shut down this website before more people become victims of their fraudulent practices.

In conclusion, Lilygown is a company that should be avoided at all costs. Their refusal to accept returns, along with their fraudulent practices, are unacceptable for any reputable business. Please spread the word and warn others not to fall victim to their deceitful tactics.

Hello everyone. I feel it's my responsibility to share my experience with Lilygown.co.uk. I was really excited to order a beautiful wedding dress from this company, but unfortunately, it turned out to be a terrible experience. Firstly, the dress arrived over a month later than the promised date, which was frustrating, but I understood that shipping delays can occur. However, when I tried on the dress, I was horrified to find that it didn't fit me properly. Even though I had ordered a size bigger and had my measurements checked multiple times, I couldn't even zip up the dress all the way. It had a 10cm gap that made it very obvious that it was too small for me.

I immediately contacted Lilygown.co.uk and asked to return the dress due to sizing issues. However, instead of being helpful, I was accused of providing the wrong measurements and was met with resistance at every turn. I have exchanged 33 emails with this company, and I am still not getting what I want. They have offered me a measly 10% refund, which is insulting considering the price of the dress, and they keep insisting that it's difficult to return it. I feel like they're just trying to keep my money and not provide me with the product I paid for. I just want to return the dress that doesn't fit me so I can find another one for my wedding day.

I am disappointed with the poor service, unhelpful staff, and unpleasant treatment of customers at Lilygown.co.uk. I have never written a negative review before, but I feel compelled to do so in this case. It's frustrating to deal with a business that doesn't take responsibility for their mistakes and blames customers for their own errors. This experience has put me off from ordering any dress online, as I don't want to deal with this kind of situation again.

In conclusion, I would not recommend Lilygown.co.uk to anyone looking for a dress for their special occasion. It's important for business owners to take responsibility for their actions and treat their customers with respect and kindness. I hope this review encourages Lilygown.co.uk to rethink their policies and customer service and provide their customers with the service they deserve.

I recently purchased a dress from Lilygown for ?82, and I have to say I was extremely disappointed when it arrived. The dress was nothing like what had been advertised on the website, and the quality was really poor.

Needless to say, I contacted the company to raise my concerns and request a refund or exchange. However, the experience only got worse from there. The customer service I received was sub-par, to say the least. I had to exchange multiple emails and phone calls with them just to get a response, and when I did, they were unwilling to offer any form of compensation that would fully rectify the issue.

To add insult to injury, when I tried to return the dress, Lilygown actually pleaded with me to keep it and accepted to offer me a pitiful refund of only ?20. This was despite the fact that my initial purchase was ?82!

Overall, my experience with Lilygown was absolutely horrendous. I went through all the trouble and wasted my time and money on a product that did not meet my expectations, and the company's customer service did nothing to change that. Trust me, do not waste your money and time with them.

Recently, I had an unpleasant experience with lilygown.co.uk that has left me incredibly disappointed and out of pocket. I was tempted to buy a beautiful dress that I saw on their website. Although the price seemed too good to be true, I decided to take a chance and ordered it for £20. Unfortunately, my excitement was short-lived when the dress arrived, several sizes too small, made of low-quality material, and with a shoddy zip that was tough to work with.

I immediately contacted their customer service to request a refund and initiate the return process. Sadly, what followed was a series of delays and endless email exchanges that left me feeling frustrated, angry and deflated. It's been weeks since I reached out to them, and I'm still trying to get my refund. Every couple of days, they ask me new questions, and I feel like I'm going round in circles.

I strongly advise anyone against using this website for shopping. It's an utterly disappointing experience, and I have learned a costly lesson, one that has cost me over £100. The quality of the dress, lack of return policy clarity, and the absence of reliable customer service are all significant red flags that you should not overlook. Save yourself the time, money, and energy by taking your business elsewhere and avoiding the unfortunate experience I've had to endure.

I strongly advise you to avoid purchasing from Lilygown, as my recent shopping experience has been a complete disaster. To begin with, there is a serious issue with their communication, which is almost nonexistent. It was nearly impossible to get a response to my queries, and when I did, the replies were vague and unhelpful.

Furthermore, the product I received was faulty, completely ill-fitting and not at all the color I had ordered. When I attempted to return it, I was informed that no refund would be available, and customer service staff were unapologetic and completely unsympathetic about my plight. This caused me to feel cheated and taken advantage of.

To my disappointment, this is not an isolated incident and it appears that many other customers have had the same problem. I believe the company has a poor track record of fulfilling their promises and frequently deceiving customers out of their hard-earned money.

In my opinion, I would not award them even one star and would warn people not to trust them. I am currently seeking legal guidance and have kept a record of all the false and misleading communication that I have received from them. It is regrettable that a company like Lilygown is allowed to trade in the UK.

I had a really negative experience with Lilygown and do not recommend them at all. Firstly, I paid a total of ?133 for a dress, including express delivery, only for it to arrive late and with a faulty zipper that wouldn't budge. This meant that I couldn't even try the dress on, which was extremely frustrating.

I reached out to the company to initiate a return for the faulty item, but that's when my experience went from bad to worse. I've since exchanged over 60 emails with Lilygown and have yet to receive any resolution to the situation. It's simply unacceptable to have to deal with such poor customer service, particularly when the situation could have been easily resolved by the company had they chosen to act in good faith.

To be honest, I feel like I've been scammed by them. It's not just the disappointing dress and lack of customer service that leaves me feeling this way - their website is misleading, to say the least. I don't trust anything they say on their site, as it's clear that they don't deliver on their promises.

In fact, my experience with Lilygown has been so poor that I've reported them to the police. I cannot stress enough how important it is that people do not buy from them. They are dishonest, fraudulent, and will leave you with nothing but a bad taste in your mouth.

As a concerned husband, I must share with you my wife's awful experience with Agown.co.uk, or better known as Lilygown. She was quite excited about receiving her new dress, so when the package did not show up for two months - four weeks later than they promised - she was quite disappointed. To make matters worse, the dress ended up being the wrong size and color.

In effort to resolve the issue, my wife attempted to follow Lilygown's return policy. Unfortunately, they refused to correspond with her, leaving her with the wrong dress and no way to return or receive a refund. What's more, it seems that they were just after her money, as any type of after sale interest was non-existence.

I urge you to steer clear of this company. They are nothing more than a robbing company. Because they are based in China, we were unable to do anything about it, leaving us with a bitter taste in our mouths. Do not make the same mistake we did. Shop somewhere reputable and with a better reputation.

If you're in the market for a new dress, I would highly recommend avoiding Lilygown at all costs. I recently ordered a dress from them and was sorely disappointed by the entire experience. It took a grueling 25 days for my dress to arrive, and when it finally did, it came in a damaged condition. Naturally, I contacted the company right away with accompanying photos of the damage, and requested information on how to return the dress for a refund.

Unfortunately, the customer service I received from Lilygown was absolutely abysmal. Despite my repeated attempts to get in touch with someone who could help me, each reply I received from the company was nothing short of a nightmare. They made excuse after excuse, and ultimately refused to issue me a return label, telling me instead to find a local alterations business to repair my dress!

If you value your time and money, you'll steer clear of Lilygown. The company's unprofessional behavior is truly alarming, and their lack of accountability is just plain unacceptable. Instead, do yourself a favor and seek out a more reputable company that doesn't leave its customers feeling cheated and betrayed. You deserve better, and there are plenty of other options out there that will provide you with the exceptional service you deserve.

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My Mum was extremely excited about her upcoming role as Mother of the Bride at my sister's wedding, and felt it was important to look her best for the special occasion. After browsing several online stores, she came across Lilygown (also known as JJ Gowns) and decided to take a chance on the site due to their seemingly affordable and stylish options.

However, the experience turned out to be anything but positive. Upon receiving her order, she noticed several pulls in the lace of the dress, and found that the sizing was completely off - the dress was far too big, while the matching jacket was too small. Needless to say, this was incredibly disappointing, as she had spent a considerable amount of money and was looking forward to wearing the outfit at the wedding.

However, her disappointment quickly turned to frustration when she reached out to Lilygown to request a refund or exchange. To her dismay, the company outright refused to provide any solution, suggesting instead that she find a local seamstress to alter the dress and jacket on her own, and even offered the additional task of finding some matching fabric to make the jacket larger herself. This response was completely unacceptable and not what would be expected from a reputable online retailer.

Despite several attempts to contact the company, the refusal to provide any form of resolution remains steadfast. This has left my Mum feeling scammed and deeply frustrated with the entire experience.

To anyone considering purchasing from Lilygown, I would strongly advise against it. The poor quality of the products, the mismatched sizing, and the complete lack of customer service make for an incredibly subpar experience. It's important to shop with trustworthy and reliable companies - Lilygown is certainly not one of them.

I had a really unfortunate experience with Lilygown.co.uk and I strongly advise that you do not shop with them! Honestly, it was the worst online buying experience that I have ever ever had. The customer service was terrible and I truly believe that they are operating as a scam. I ordered a dress from them that was nothing like what it looked in the pictures online. To make matters worse, my dress had an overwhelming and unacceptable smell when it arrived.

When I contacted Lilygown to express my concerns and ask for a refund, they refused to honor it and suggested that I pay out of pocket to fix the dress. What's worse, they kept me hanging with their poor response time, dragging out my refund process until I realized that I would additionally be responsible for hefty shipping fees, which were roughly £60 - unbelievable!

To add insult to injury, I discovered that Lilygown operates under countless other online aliases. As a prudent shopper, it's important that you check to ensure that you're shopping from an authentic and trustworthy website. Don't waste your time or money with this fraudulent website.

I feel utterly robbed and extremely disappointed with Lilygown and will never, ever shop with them again. Save yourself the trouble and shop elsewhere for a better experience.

When it comes to online shopping, one expects transparency, good quality products, and an efficient returns process. However, my experience with Lilygown, or should I say agown.co.uk, has been nothing short of a nightmare.

First of all, let's clear up the confusion - lilygown.co.uk and agown.co.uk are the same website. I tried to leave a review on agown's actual website, but all reviews have to be approved by the company before posting - and unsurprisingly, mine was not approved.

But that's not the main issue here. The biggest concern is that this company is not based in the UK, despite their claims. In fact, they are a Chinese company posing as a UK-based one. This can be seen in the poor quality of their products, which I unfortunately found out the hard way.

The items I received were of terrible quality, and when I attempted to return them, I hit another roadblock. They do not actually accept returns! Instead, I have spent the last week battling with them to simply provide me with the return address, so that I can return a faulty product. But to no avail - they refuse to even tell me the return address!

In short, I implore you - do not waste your money on this website. Look elsewhere for better options, as this is one company that does not deserve your hard-earned cash.

I recently had an unfortunate experience with Lilygown, an online fashion retailer based in the United Kingdom. I ordered two dresses and was disappointed to find that both were faulty and the color was far from what I had expected. When I attempted to return them, I was met with resistance from the company, who refused to accept them back. I was incredibly frustrated and contacted their customer service team via email over 100 times, but received conflicting information every time.

To add insult to injury, when I attempted to reason with them about the return process, the team tried to convince me that it would cost more to send the dresses back than I would be refunded. Despite my attempts to explain that I work for a company with a presence in Hong Kong and China and understood the actual costs of shipping, they continued to insist that I would have to pay for seamstress costs because their workers have families to feed. This behavior is unacceptable from a company that claims to value its customers.

Despite my disappointment with Lilygown's practices, I was able to claim a refund from my credit card company. However, I strongly advise others to steer clear of this business. They are not to be trusted and their practices are deceptive - it's clear that the entire company is a scam. Save yourself the hassle and avoid them at all costs.