LLLReptile’s earns a 4.4-star rating from 16 reviews, showing that the majority of reptile enthusiasts are very satisfied with their purchases.
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Mixed Experiences, Proceed with Caution
Having delved into various customer reviews, it's evident that experiences with LLL Reptile and Supply Company are quite diverse. While some customers have praised the quality of service and the health of the reptiles received, others have expressed concerns about delayed shipments, poor communication, and issues with product quality. It seems that the company's performance can be inconsistent, so it's advisable to proceed with caution when considering making a purchase. If you do decide to engage with LLL Reptile, it might be beneficial to clarify shipping details and ensure open communication to mitigate any potential issues. Remember, each experience is unique, so make an informed decision based on your specific needs and preferences.
Easy Purchase Process
Was having problems finding cork for my vivariums. LLL Reptile had plenty in stock. The checkout process was very quick. No hassles. Feel like these guys are really on top of their game even though this year has been hard on online supplies and shipping. No problems here!
I never buy anything on line but the pinky mice they sold me were more then half off then my local stores the customer
I never buy anything on line but the pinky mice they sold me were more then half off then my local stores the customer service was great and my package arrived on time ill definitely use this place again
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Pros
- Wide variety of reptiles
- Live arrival guarantee
- Nationwide shipping
- Expert care advice
- Frequent special offers
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Cons
- Limited Livestock Guarantees
- Potential for Ethical Concerns
- Inconsistent Animal Quality
- Shipping Stress on Reptiles
This review is for the Arizona store in Glendale
This review is for the Arizona store in Glendale. We purchased our newest chameleon from them at the expo. When we went to the store to purchase housing and supplies Lukas and Josh went out of their way to be helpful. Clean store well stocked and A1 employees.
LLLReptile Complaints 2
On may 25, 2021, I placed an order for 3 eastern spotted newts from lll
On May 25, 2021, I placed an order for 3 Eastern Spotted newts from LLL. The cost was $9.99 each, with an additional $39.95 for shipping and a $5.95 boxing charge. I received the newts on May 26, 2021, and immediately noticed some irregular lumps on the male's back. As someone who has experience keeping *** as pets, I knew that these lumps were not normal. I took photos of the lumps and sent an email to LLL, expressing my concern about receiving a sick newt and attaching the photos. Their response was unsatisfactory, as they claimed that the lumps could be an old injury and should not cause any issues. They only offered me a store credit of $9.99. When ordering a pet, it is expected to receive a healthy and perfect one, not one with such issues. I informed them that I wanted a replacement newt in perfect condition, but they have not responded. I am extremely upset about their lack of concern, as I now have to worry about the newt's health and the potential impact on the other two. There are other complaints on ComplaintsBoard.com regarding the receipt of sick pets from this company.
On May 25, 2021, I placed an order for 3 eastern spotted news from LLL
On May 25, 2021, I placed an order for 3 Eastern Spotted newts from LLL. The cost was $9.99 each, with an additional $39.95 for shipping and a $5.95 boxing charge. I received the newts on May 26, 2021, and immediately noticed some irregular lumps on the male's back. As someone with experience in keeping *** as pets, I knew that these lumps were not normal. I took photos of the lumps and sent an email to LLL, expressing my dissatisfaction with receiving a sick newt and attaching the photos as evidence. Their response was unsatisfactory, as they claimed that the lumps could be an old injury that shouldn't be a problem. They only offered me a store credit of $9.99. When ordering a pet, it is expected to receive a healthy and perfect one, not one with issues like this. I informed them that I wanted a replacement newt that is in perfect condition, but they have not responded to my request. I am extremely upset about their lack of concern, as I now have to worry about the newt's health and the possibility of it infecting the other two. I have come across other complaints on ComplaintsBoard.com regarding the receipt of sick pets from LLL.
Is LLLReptile Legit?
LLLReptile earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for LLLReptile. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
LLLReptile has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of LLLReptile's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Lllreptile.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lllreptile.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up LLLReptile and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Lllreptile.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to LLLReptile. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About LLLReptile
Here is a guide on how to file a complaint against LLLReptile on ComplaintsBoard.com:
1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with LLLReptile in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with LLLReptile. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
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8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint against LLLReptile on ComplaintsBoard.com.
Overview of LLLReptile complaint handling
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LLLReptile Contacts
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LLLReptile phone numbers+1 888547378453+1 888547378453Click up if you have successfully reached LLLReptile by calling +1 888547378453 phone number 0 0 users reported that they have successfully reached LLLReptile by calling +1 888547378453 phone number Click down if you have unsuccessfully reached LLLReptile by calling +1 888547378453 phone number 0 0 users reported that they have UNsuccessfully reached LLLReptile by calling +1 888547378453 phone number888-54-REPTILE888-54-REPTILEClick up if you have successfully reached LLLReptile by calling 888-54-REPTILE phone number 0 0 users reported that they have successfully reached LLLReptile by calling 888-54-REPTILE phone number Click down if you have unsuccessfully reached LLLReptile by calling 888-54-REPTILE phone number 0 0 users reported that they have UNsuccessfully reached LLLReptile by calling 888-54-REPTILE phone number1-888-54-REPTILE1-888-54-REPTILEClick up if you have successfully reached LLLReptile by calling 1-888-54-REPTILE 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phone number 0 0 users reported that they have successfully reached LLLReptile by calling (760) 439-8496 phone number Click down if you have unsuccessfully reached LLLReptile by calling (760) 439-8496 phone number 0 0 users reported that they have UNsuccessfully reached LLLReptile by calling (760) 439-8496 phone number(623) 440-1132(623) 440-1132Click up if you have successfully reached LLLReptile by calling (623) 440-1132 phone number 0 0 users reported that they have successfully reached LLLReptile by calling (623) 440-1132 phone number Click down if you have unsuccessfully reached LLLReptile by calling (623) 440-1132 phone number 0 0 users reported that they have UNsuccessfully reached LLLReptile by calling (623) 440-1132 phone number(619) 280-7387(619) 280-7387Click up if you have successfully reached LLLReptile by calling (619) 280-7387 phone number 0 0 users reported that they have successfully reached LLLReptile by calling (619) 280-7387 phone number Click down if you have unsuccessfully reached LLLReptile by calling (619) 280-7387 phone number 0 0 users reported that they have UNsuccessfully reached LLLReptile by calling (619) 280-7387 phone number
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LLLReptile emailscustomercare@lllreptile.com79%Confidence score: 79%Support
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LLLReptile address975 West Chandler Blvd, Chandler, Arizona, 85225, United States
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LLLReptile social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 02, 2024
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