Dear LoanCare (attempt to be civil),
First, I have all of the emails, documents, recorded phone calls from my interactions with LoanCare as this entire company should be shut down for mortgage fraud, violation of Federal Law (CaresAct) as the practices in which this company employs is criminal. The allegations in this forum should suffice to be investigated by the DOJ and congress! To be frank I have the receipts!
LoanCare will approve a forbearance pursuant to the CaresAct but when the term of Forbearance comes to an end they will repeatedly ask for items to be executed again and again regardless of how many times they have been filled out! I filled out the borrow cost worksheet along with everything I received either via email or in the mail!
While in forbearance they called 5 times a day, but when out of Forbearance and trying to determine the status of my modification or any actual assistance they will not return your phone call at all.
After forbearance on each call which I recorded they stated that a. the forbearance amount will not be do at all once (this is a complete lie). I was told numerous times not to make a payment until the "modification" was approved or denied as they stated also numerous times a denial would happen as there wouldn't be a reason for it to be denied.
Side note: When I originated my loan in my dashboard on their website my value of my Townhouse was $264k and now it says $300 as their attempt is to delay all correspondence as to state "hey you owe us $6k NOW" as no modification and it's due NOW even though their own website says it's not all owed once forbearance is over!
YET another lie! These people are only attempting to delay assistance to foreclose and steal all the equity your property may have because of the current real estate market!
I was told on numerous occasions that the forbearance amount would not be owed all at once abd a modification was being worked on abd it takes 45-60 days and to still not make a payment.
I received a letter acknowledging my hardship, but denied and the entire forbearance amount is owed right now and all 3 days before my next scheduled payment.
I am going to getting with power members of Congress with my situation with the appropriate committees.
This company needs to be sued into oblivion. If you can distance yourself from this company that is in violation of all kinds of federal lending laws and practices!
Desired outcome: Want leadership to call back and resolve this asap
We have had the EXACT same issues with PennyMac.
This is exactly happening to me.
Same issue was it ever resolved ?
I am going through the same thing and they are putting me farther behind in In dept and they keep on taking my escrow with out any written consent. I have applied for a loan modification 4 times and get denied because they say it's incomplete which I know I sent in all my paper work. Also my mortgage payments has went up three different times. I feel this company is a scam and something needs to be done. All I want is to pay my mortgage but they are not allowing me to send in payments until loan modification is reviewed once again. I need help.