Triad Financial Services
Reviews and Complaints

Hello,

Every since February I've had a difficult time with payments getting applied to my account. I send the amount for the payment due or more than the amount due and they are not being credited to my account. I have been told the missing payments are February and April. I sent an email in May showing the check was cashed by you, but nothing has been done. I mailed copies of all checks from from February to July, still nothing. I mailed August payment on July 28th, it finally cleared today but doesn’t appear to be posting to the loan. I get harassing calls and someone creeping around my house while I am working. My credit has been ruined. Also, for some reason there is another account number listed when I access it online. Noone can tell me why there are 2 accounts for one property and I didn't take out a 2nd loan.

They have called me and my wife multiple times asking if we're making a payment.The payment is not even due yet. I will be filing harassment charges if this doesn't cese. I get a call 3 times a week. 6/29/2023 - got another call telling us to call them. My app states payment is not due till 6/30/2023. I still have the 14 day lead way after that. Why do I keep getting these phone calls

I Mindy Rascon & Adam Rascon feel that we should be dismissed of the bank loan do to surrendering the home back to the bank as well as being forced to leave our own home. My husband was forced to leave due to a friend we tried to help out and he turned out to be a lot of trouble and so my husband and him had their differences and things turned south and the guy got a PPIO on my husband resulting in him not being able to return to the home we are not going to pay a house payment and lot rent for someone else to live in the home and we complained to the park several times and all they could say is file an eviction when we were already in the process of being evicted as well as the police could not do anything to help . Also the guy living there moved in 2 other persons and they refused to leave the home. So why should we be forced to pay back all this money when we had no other choice but to leave and surrender the home. Thanks Mindy & Adam Rascon [protected]

Although my premiums are taken out automatically every month from my checking account, when I go to use services such as dental, vision and medical, it comes up that I am not covered. I have to make several phone calls to get it “fixed“ so I can proceed with my Services. It seems to happen every month which is unacceptable.

On December 23 my husband and I went to get glasses and the receptionist had to make a few phone calls to be reassured that we did have coverage. Today, January 3, My husband went to have lab work done and they declined doing it because they said he had no coverage!

I make my monthly payments at the end of the month due to me being a disabled veteran. I don't make a payment over the phone as they charge $12.00 for an over the phone payment, hence me mailing payments. They call my phone constantly if they don't have the greenbacks in their hands that very day. They don't care about the customer, I have called them on multiple occasions to see why they are calling and I get the run around, they aren't available, etc, etc, etc. They have told me that I was past due when I know I have made the payments as I keep all the receipts from the money orders that I have paid to them. This company sucks the big one...bad...

Never in my life have I ever experienced such cold hearted rudeness! Due to unfortunate events we fell behind on payment. We deal with both tirade and red river credit union on our Mortgage. Now that we are getting back on our feet I was trying reach out to take care of our payments to get back in the green. I had been on the phone all day trying to make payments with red river. After hours of waiting for call backs or being hung up on.I decided to reach out to Matt extension 1258 (never gave me last name) who had been assigned to our case because our last agent left the company, in hopes that he could take a payment or help me reach someone who could. I was in no way trying to avoid or make excuses, I was actively trying to make a payment. This man mad me feel like the worst person ever, he said incredibly rude things like “I would think the first thing you would want to prioritize is keeping a roof over your head”, “so even if you get into a car accident and totaled your car this weekend your still going to make a payment Saturday right.” (Talking of my plans to make the next payment after the one I was currently trying to make). My point In The phone call was not to be belittled or scolded by anyone, it was to take care of my responsibilities and make payment. By the end of the call all I was left with was hurt. He made no effort into taking a payment or helping me due so, he scolded me like I was a child. I understand his job is to scare people into making payments but my goodness when someone is actively trying to take care of their responsibilities, the job of getting that payment is over and now your job is too take it or make it possible for that payment to be made for the company. Not to completely tare someone down. Even after I had taken responsibility and was trying to fix it and make it right.

I been trying to move my home because i live in a park that just keep raicing up their prices and the water its just impossible to live here with this prices but yall are just making impossible for me to move your customer service people seems like they font even know what they are doing and tell me to do differents thing to do but in the end its always no you may not move your home from sending an email then a letter but after all the wait they say no you cant move your home thats it my name is Gloria cadiz my loan number is361458 but iam very dissatisfy with triads customer help

I have a loan with Triad Financial Services. I stay two months ahead on payments, and always pay an extra $150 on principal. I pay online through their pitiful website, not with a credit card but as a bank draft. These idiots are now adding a random $7 a payment charge as a "draft fee" without any purpose other than to nickel and dime. Mind you, this is a fee free ACH draft — they pay no processing fees. This loan was originated in October 2019, over 1.5 years ago, and was never part of the loan agreement. Is this legal?

They are putting my monthly payment into a suspense account, saying one month is now not been paid, I never asked to have my money put any where but to the month I put on the memo of the check, I have been paying ahead, and now my money is no where to be found, I am told the person I need to talk to can only be through email, I want my money that I sent be applied to the months I put on the check.

Since my wife took a loan from these crooks it has been nothing but a nightmare. We feel behind on payments due to my auto accident that I was in which led me to lose my job and her losing her job because they sold the practice and Everytime I reached out to them it was like playing phone tag just to try to set payment arrangements. Now they will not take any money from me because they want the full amount owed and any payments I did send to them they rejected it causing us to be in even more debt with them. Now they are trying to foreclose on my home and I don't know what I can do. I need help

I had no idea that this company was that horrible. I figured out pretty quickly after getting a vehicle loan through Triad, that apparently online loans were not all that they were cracked up to be. I have been dealing with this company for about 3 and a half years, for a $6, 000.00 loan with a very high interest rate. But at the time my credit was not very good and I needed a vehicle to get to and from work. Since then I have had my vehicle repossessed one time (which wasn't even necessary for the circumstance), and paid a small fortune to get it back. And even though I paid all the fees and charges to clear the vehicle and get it back, Triad still retained part of those charges on my account and will not recognize that they were paid. I honestly believe that they intentionally will not clear those charges so as to collect payments from me monthly that only go towards the interest on the loan and not towards the principle. So after all this time my current total balance on this loan is almost no different than what it was 3 and a half years ago. These people are definitely an unprofessional rip-off company. My only options as I see it at this point is to find a way to pay off the entire balance at once, or basically let them take the car and further ruin my credit, as the car at this point is no longer worth the loan that's owed on it. In conclusion, DO NOT FINANCE WITH THIS COMPANY, as they will cheat you, harass you, and leave you with empty pockets, bad credit, and ultimately no vehicle.

Back in 2001, I obtained an auto loan from this company. In 2006 I lost my job and was no longer able to make my $500.00 payment on my ford contour ( first car trying to build credit i thought)Triad sold my loan to a company called First Financial Asset Mgmt. I turned in my car, it went to auction, and there was a balance due after the auction, of $2, 700.00 which I paid in full and after all this time kept my receipt. Now I am trying to contact someone to report the correct information on my credit, but have not been able to find anyone at either company to help me. The credit agency tells me that Triad has to change the report, Right! it is so unfair and i have proof.

Who would be interested in a class action lawsuit against Triad Financial?

Is there one pendind or in the works. As a consumer you do have rights.

I have read so many complaints and now is the time maybe to move forward. I was a victim as well and it is a shame that innocent people are still being taken advantage of. I have contacted all necessary agencies and now the only thing left to do, that I see is this class action lawsuit.

If anyone has more information on starting or a pending action please let me know. I will continue to move forward on this...

MY auto loan of 5yrs was paid off and closed for 3 months and they auto debited my checking account for $ 453.26 out of the blue, after they had sold a closed loan to SANTANDER financial, and I am fighting to get my money returned, I've done all they requested still no return. Watch out this is bad business. NICE MERRY CHRISTMAS! if you use auto payment of any type be sure that your bank will put a block on you account to stop any further unlawfull withdrawls, this is another way the consumer gets stuck with bad credit.

This is the worst company to deal with! Interest rates are so high, balance never goes down and, customer service people are unprofessional, rude, and do not abide by the Collection Laws. I would be interested in filing suit, please include me in.

My husband and I have a loan for our 2003 auto through TRIAD Financial, back in November of 08 I contacted their company to see about a deferrment for December. I have all the information from the CSR I spoke to allowing me to do so and she e-mailed a deferment form that was to be signed by my husband and I then faxed back. This was done but I never received a letter stating that it had been received or a letter stating that it was my copy of the agreement like my husbands Citifinancial did when he did the same on his car. I figured it was a different company so they worked different-I still tried calling their customer service to ask but was not successful due to their their high volume of calls. My payment after the deferment was due 1/21/09 which I have a printed statemnt that I paid by their company and my bank. Everything seemed fine until I received a statement saying I owed $835 I thought maybe they sent out the letter before the posted amount, the calls began and the statement then said I owed $1600 and something. I've been paying every month and I have proof. Yesterday as I walked out of work with my 5 year old ( I work at a public school) the parking lot was empty and my car which I knew I parked there was gone. At first I thought it had been stolen since that area is pretty bad and cars have been known to get stolen at times. I looked for signs of glass on the ground but nothing. So I went back into the building called my husband who then called Triad and they told him they had schedule for my SUV to be repossessed for non payment of December January and our current month of April. Now they want us to pay $2000 to get it back-I should not have to because we have paid as agreed. Please help I need to make a living and continue my schooling without my car I can't help my family of 5. Please help! Also, pulling Triad under search showed many complaints about their fair practices I wonder if I'm one their many cases.

STOP! If you are or are thinking about dealing with Triad Financial Don't do it! This is the worst company to deal with, I had my car for 3 years never missed a payment ( I was crazy in the first place) I lost my job in 2008 and they don't understand although they say they do they don't I am in position for getting reposessed right now because they don't want to make arrangments it's either GIVE us $1192 or GIVE us our car, I even tried talking to them but it not happening

Triad Financial harrassed me, verbally abused me, took advantage of my financial situation and would not let me pay off my car. They refused a credit card payment as well as a cash payment, which sent my account in to charge off and put my car up for reposession. It had been a horrendous experience dealing with these sharks. They do not deserve to own a business. Please do something about this. Gratefully Yours, April Sherertz

There accounting deptmant has no idea what they are doing. The came and repo my vehicle and i said why. They said i was behind two months, they also said they contacted mt relatives..I asked who they said my moms name..she sadi she never heard a word. They also said they called my work...again a lie. They called once in Jan and asked if i still worked there and they wanted to confirm my address at the comapny. No message left. I asked them what i needed to do to get my vehicle back...they said pay it off..they told me it was $17, 832.79. I over night the Bank Certified check to them...They called the towing comapny and released the vehicle the next day. After a couple of weeks i was wondering were my title was so i e-mailed them and they said i short paid on my loan..that i still owed them 328.40. I was pissed...I am in the process of talking to a attorney. They messed up big time this time cause i have dates, times and names of people i talked to. I would have never would have know that i was short if i hadnt asked were my titles was. Today is the 23rd of March 09 and they said it will go up on the 2nd April. They have never sent me a bill for the so called balance. Also if the vehicle wasnt paid off like they said i needed to do to get the vehicle back ...why was it released.