Long Fence
Reviews and Complaints

Also used Long Fence due to their long standing in the business world. Hurricane Sandy demolished our 6' tall board on board fence. We had a family of 4 or 5 Spanish people, who basically are SUB-CONTRACTORS! Of course, this was not explained at the beginning. As other folks here, i believed that it would be actually Long Fence employees, who gave a damn about their reputation, but i was silly in 'assuming', remember it makes an *ss out of you and me! I am still on the phone trying to get issues resolved: marks in yard where they had a dumpster put, big rocks alll throughout the yard (for my mower to hit), my main gates are kept shut with a bungee cord, they are already starting to hang/droop, and large areas under the fence and 4 dogs, yes, fence was to keep dogs in the yard. Told them no signs on fence, we will NOT help give them future business!

We made the same mistake - it took weeks and weeks to get it done, it wasn't done when promised at least 2 times and when it was done - it looked like a bunch of drunk kids had put it together. Boards weren't evenly spaced and it was crooked and not flush to the ground. Some parts had nails where they were barely held into the boards and they were separating already after only a couple weeks. I think they drove up to the local 7-11 and picked up random guys to put the fence together. Not a one of them spoke English as well. Foreman was supposed to, but was he ever there ? I have no idea. It nearly took a letter to the CEO to get it "corrected" and even that was a loose term at best. The boards started separating and warping again and we were told - oh the "warranty" only covers a year from contract date.. Nice... I will NEVER EVER use them for fencing again. Shoddy crappy work done by people who had no desire to do a quality job the first time. Materials were shoddy as well. My neighbors had another fence company do their work and paid about half what I did and their fence still looks beautiful while mine.. well.. let's just say, no one will be asking me who did my fencing unless they want to make sure they know who NOT to use..

I have a Long Fence patio that has been nothing but trouble. Long Fence came an repaired it once and then when the problem occurred again, they told me that I would have to pay for them to fix it again. The reason that I got the patio in the first place is because the salesman told me that it would be there for life, so he wouldn't recommend that I install the decking that I wanted to install. My house sits on a hill and the ground washes away. I asked for a deck so that it would be off of the ground; but was sold a patio. Well now it is loose and dangerous. I am going to repair it myself and show Long Fence how a girl does it.

Installers cut the irrigation system pipe and refuse to pay repair costs.

I contracted to have a fence built by Long fence. They told me that they would contact me and let me know when the job will start. To this day, 3 weeks later, I have yet to hear from them. I want to warn you, while I still try to get a fence built, do not use these people. They have NO people skills. They will tell you ANYTHING to get the sale. We have contacted them twice and each time they tell us the fence will be finished by a certain date, Those dates come and go with not one single call from the company. DO NOT USE LONG FENCE. DO NOT USE LONG FENCE. I hope that, what we are going, does not happen to you.

I work for Long Fence and Home and wanted to share some real customer feedback we've received recently:

• Dorothy S. from Great Falls, Virginia said:
“Salesman was very explicit and thorough in his demonstration of the windows. Very persuasive indeed. Good personality. Friendly and patient… So far no problem with the installed windows. Will do business with you again.”

• Barbara G. from Laurel, Maryland said:
“This serves as a compliment to your staff and the quality of work recently done to my kitchen cabinets and counter tops. Let me first say that I was very impressed with the professionalism, patience, and knowledge of the products that were offered to me. The sales representative was very detailed and specific during his presentation, I never felt like he was after a sale. The presentation made me want to remodel at this time…The installers did an excellent job cleaning up after the job was done. However, what most impressed me was the job was done less than the estimated time. I am extremely pleased with the work done to my kitchen. I will definitely recommend Long Fence and Home to family, friends, and co-workers. I also plan to get windows and doors from Long fence and home at a later date. ”

• Ignatius P. from Clinton, Maryland said:
“The installers arrived before time (which was a plus). They were professional and courteous and got the job done when they said they would do it. They explained how the product worked and advised I could contact the office at any time if something went wrong or were to happen. I must say that I was a bit leery seeing we had other contractors come in to do what was supposed to be a professional job but Long Fence and home out them all to shame. We love our new windows and have already recommended the product to family and friends. Thanks for setting such a high bar in customer service and satisfaction.”

• Nancy E. from Reston Virginia said:
“My experience with Long Kitchens was incredible. From the design consultant to the installers the selection, installation, and cleanup was superb. All work was done absolutely on schedule with no surprises anywhere in the process. The quality of the oak cabinets, countertop, sink and faucet was better than I expected for the price. And I can’t say enough about the “face” of Long Kitchens….your people. They were pleasant, friendly, absolutely professional, and willing to do little extras such as raising my counters an inch to conform with existing appliances. Just a pleasure to do business with your company”

• Catherine B. from Arlington, Virginia, said:
“I was very impressed and pleased with the entire process. On the same day I called to check on the status of my broken window. The salesperson came by on the evening (worked with my schedule). He is smart, articulate, pleasant, knowledgeable and not pushy. I loved the doors he showed me. He did not pressure me...Did a fabulous job installing my door. I'm happy. Thanks.”

• Jaheen T. from Crofton, Maryland said:
“Great experience from start to finish. From our first meeting to the clean-up of the installation team it was a pleasurable experience. Our windows have helped to make our home a cocoon protected from the outside world.”

Why on Earth would you pay them in full just because you were "fed up" with the situation? Did that make it any better? You were dissatisfied yet you paid in full... Shame on you for feeding their arrogance.

As potential customers seeking information about a company, we are not automatically impressed by one short list of glowing reviews from customers who did not receive a botched job or or who were treate with honesty and respect. Even the worse companies with the most disreputable organzational culture may employ a select few workers who care about providing quality service. The frequency and type of complaints against a company are more inducive of what one can expect when dealing with a particular company. There are many disatisfied customers on this site (and multiple others) with legitimate negative reviews of your company. Are you suggesting through this list that they are making their experiences up?

Consumers want truth. We want a company that strives for excellence and integrity in ALL its transactions. We care about how a company performs as a general rule, not in their ability to generate some positive reviews. Case in point, I received quality work and wonderful customer service from Long Fence and Home some years ago during my fence installation. This prompted me to contact them again for my new window installation needs. My two experiences were with the same company, but were as different as night and day.

I've never experienced such high pressure (bordering on abusive) sales techniques. I initiated my second contact by scheduling a consultation. During that meeting, I disclosed that I intended to pay in cash through an upcoming source of funds dedicated for home improvement. I also made it clear that I would not be pressured into using ANY form of credit. When a sales supervisor was informed that I needed to postpone installation for at least another 6-12 months, he spent over half an hour on the phone attempting to coerce me into spending money that I kept reiterating I didn't have. He tried to pressure me into purchasing $9000 worth of windows within two weeks with promises of discounts, tax breaks, and repeated suggestions to go into debt using credit. I patiently explained that I had mistakenly assumed I was immediately coming into a windfall of cash flow that now wouldn't be available until next year. He then tried to convince me that I was obligated by a contract which I never signed. being a contract officer myself, I gently reminded him that a consultation is not an obligation, but a fact finding endeavor. When those ploys didn't work, he threatened me with being responsible for him possibly firing the salesperson who did my consultation. I mean, who does that? What horrific customer service!

I was happy with the terms and products offered during my consultation. I expressed that I was quite willing to choose Long and Fence for windows installation when funds became available. A company with integrity would have seen the wisdom in keeping me as a future customer. But because of the terrible customer service from this sales supervisor, I will now seek future service elsewhere! In addition, I am online offering my warning complaints to assist unsuspecting consumers in making a fully informed decision about this company. Employee responses like yours annoy me because they show a callous insensitivity and lack of genuine desire to ensure true customer satisfaction. Who cares if Ignatius P. from Clinton had a lovely experience? That's as irrelevant to me now as the fact that I once had a positive experience with your company. The inconsistency reveals that the "Long and Fence" brand cannot be fully trusted to provide quality service.

As a representative of Long and Fence, you should spend less time attempting to "spin" the company's reputation and more time doing what is needful to avoid the many complaints against your various branches. Your focus should be on CORRECTING the issues that your dissatisfied customers are revealing, rather than on boasting about what you believe you’re doing right. That is how a company with integrity maintains a well deserved positive reputation. Your placing those positive reviews doesn't "magically" make null and void the MANY complaints against your company I've discovered all over the Net. So, thank you for your small list of reviews from satisfied customers—though we can't verify its authenticity. That means nothing to me or to the other highly dissatisfied Long and Fence customers. Our experiences are just as valid, so we feel a MORAL obligation to share them.

I work for Long Fence and Home and wanted to share some real customer feedback we've received recently:

Dorothy S. from Great Falls, Virginia said: “Salesman was very explicit and thorough in his demonstration of the windows. Very persuasive indeed. Good personality. Friendly and patient… So far no problem with the installed windows. Will do business with you again.”

Barbara G. from Laurel, Maryland said: “This serves as a compliment to your staff and the quality of work recently done to my kitchen cabinets and counter tops. Let me first say that I was very impressed with the professionalism, patience, and knowledge of the products that were offered to me. The sales representative was very detailed and specific during his presentation, I never felt like he was after a sale. The presentation made me want to remodel at this time…The installers did an excellent job cleaning up after the job was done. However, what most impressed me was the job was done less than the estimated time. I am extremely pleased with the work done to my kitchen. I will definitely recommend Long Fence and Home to family, friends, and co-workers. I also plan to get windows and doors from Long fence and home at a later date. ”

Ignatius P. from Clinton, Maryland said: “The installers arrived before time (which was a plus). They were professional and courteous and got the job done when they said they would do it. They explained how the product worked and advised I could contact the office at any time if something went wrong or were to happen. I must say that I was a bit leery seeing we had other contractors come in to do what was supposed to be a professional job but Long Fence and home out them all to shame. We love our new windows and have already recommended the product to family and friends. Thanks for setting such a high bar in customer service and satisfaction.”

Nancy E. from Reston Virginia said: “My experience with Long Kitchens was incredible. From the design consultant to the installers the selection, installation, and cleanup was superb. All work was done absolutely on schedule with no surprises anywhere in the process. The quality of the oak cabinets, countertop, sink and faucet was better than I expected for the price. And I can’t say enough about the “face” of Long Kitchens….your people. They were pleasant, friendly, absolutely professional, and willing to do little extras such as raising my counters an inch to conform with existing appliances. Just a pleasure to do business with your company”

Catherine B. from Arlington, Virginia, said: “I was very impressed and pleased with the entire process. On the same day I called to check on the status of my broken window. The salesperson came by on the evening (worked with my schedule). He is smart, articulate, pleasant, knowledgeable and not pushy. I loved the doors he showed me. He did not pressure me...Did a fabulous job installing my door. I'm happy. Thanks.”

Jaheen T. from Crofton, Maryland said: “Great experience from start to finish. From our first meeting to the clean-up of the installation team it was a pleasurable experience. Our windows have helped to make our home a cocoon protected from the outside world.”

I"m have the same types of problems. I signed 3 contracts with them in July and we are still working on the last one. Ugh. The quality of work is not so great. The management team has no interest in customer satisfaction. The sales rep did a poor job on the contract job description and then did not have the professionalism to admit to the issue.

from: George E-
Have read the above complaints about Long Kitchens, and though some points may be valid about the company, I wanted to make a point to let people know about the outstanding work that was done by one of their employees, Bob the plumber was polite, efficient and went the extra mile to make certain that the job was done correctly. I hope the company appreciates the extra effort he puts in to his work to satisfy the customers.

Elizabeth B. from Huntingtown, Maryland says:

Signed loan paperwork which explicitly said the contract was void if loan was not approved. Loan was not approved. Brought more paperwork with higher interest rate. Did not sign. Brought more paperwork with higher interest rate but with 90 day grace period. Did not sign.

Long Fence and Home salesman promised the return of our deposit since the original loan did not go through.

Long Fence and Home representative says no refund unless cancellation paperwork is signed.

Hmmm... the cancellation paperwork for a loan that wasn't approved? Or the cancellation paperwork for the loan we never agreed to?

Funny--after Long Fence & Home called me and DEMANDED that I remove my complaint and I refused, these so called positive comments from so called customers with only an initial for their last names were posted under my complaint. I smell a rat.

I work for Long Fence and Home and wanted to share some real customer feedback we've received recently:

• Dorothy S. from Great Falls, Virginia said:
“Salesman was very explicit and thorough in his demonstration of the windows. Very persuasive indeed. Good personality. Friendly and patient… So far no problem with the installed windows. Will do business with you again.”

• Barbara G. from Laurel, Maryland said:
“This serves as a compliment to your staff and the quality of work recently done to my kitchen cabinets and counter tops. Let me first say that I was very impressed with the professionalism, patience, and knowledge of the products that were offered to me. The sales representative was very detailed and specific during his presentation, I never felt like he was after a sale. The presentation made me want to remodel at this time…The installers did an excellent job cleaning up after the job was done. However, what most impressed me was the job was done less than the estimated time. I am extremely pleased with the work done to my kitchen. I will definitely recommend Long Fence and Home to family, friends, and co-workers. I also plan to get windows and doors from Long fence and home at a later date. ”

• Ignatius P. from Clinton, Maryland said:
“The installers arrived before time (which was a plus). They were professional and courteous and got the job done when they said they would do it. They explained how the product worked and advised I could contact the office at any time if something went wrong or were to happen. I must say that I was a bit leery seeing we had other contractors come in to do what was supposed to be a professional job but Long Fence and home out them all to shame. We love our new windows and have already recommended the product to family and friends. Thanks for setting such a high bar in customer service and satisfaction.”

• Nancy E. from Reston Virginia said:
“My experience with Long Kitchens was incredible. From the design consultant to the installers the selection, installation, and cleanup was superb. All work was done absolutely on schedule with no surprises anywhere in the process. The quality of the oak cabinets, countertop, sink and faucet was better than I expected for the price. And I can’t say enough about the “face” of Long Kitchens….your people. They were pleasant, friendly, absolutely professional, and willing to do little extras such as raising my counters an inch to conform with existing appliances. Just a pleasure to do business with your company”

• Catherine B. from Arlington, Virginia, said:
“I was very impressed and pleased with the entire process. On the same day I called to check on the status of my broken window. The salesperson came by on the evening (worked with my schedule). He is smart, articulate, pleasant, knowledgeable and not pushy. I loved the doors he showed me. He did not pressure me...Did a fabulous job installing my door. I'm happy. Thanks.”

• Jaheen T. from Crofton, Maryland said:
“Great experience from start to finish. From our first meeting to the clean-up of the installation team it was a pleasurable experience. Our windows have helped to make our home a cocoon protected from the outside world.”

It is disturbing to hear such negative comments; the company is a huge contractor completing, from what I know of them, 25, 000 projects per year.

If a company does 100, 000 projects over 4 years and has 101 complaints...and another company completes 1, 000 projects with 12 complaints, would any math majors like to point out which company has a better record.

Obviously the people above have legit complaints but for people to generalize about a company that has a strong brand name with a longstanding reputation is just sour grapes - especially from a compeitior.

As far a subcontractors, every major contractor in this area uses subs. Go buy a pool...the whole job is subcontractors.

The strength is their brand.

I work for Long Kitchens and wanted to share some real customer feedback we've received recently:

Geraldine W. from Baltimore, MD said:

"I was really very satisfied from beginning to the end with the installation of my new kitchen. Thanks so much! All of your representatives exhibited such professionalism and consideration and respect towards me. Thanks again!"

Nancy E. from Reston, VA said:

"My experience with Long Kitchens was incredible. From the design consultant to the installers the selection, installation, and cleanup was superb. All work was done absolutely on schedule with no surprises anywhere in the process. The quality of the oak cabinets, countertop, sink and faucet was better than I expected for the price. And I can’t say enough about the “face” of Long Kitchens….your people. They were pleasant, friendly, absolutely professional, and willing to do little extras such as raising my counters an inch to conform with existing appliances. Just a pleasure to do business with your company"

Annabelle F. from Annapolis, MD said:

"Very pleased with all of the workmen. Especially pleased with Jerry Stephenson, beautiful work. And Bob the plumber does excellent work."

Unfortunately, Long Fence's only strength is their marketing. Most every customer is disappointed when they find out that Long Fence only hires the cheapest subcontractor, without even a background check, to complete their jobs for them. Profit is much more important to Long Fence than a satisfied customer. Their motto is that most people only buy a fence, deck or sunroom once in their lives. Therefore, they are not interested in developing loyal customers with things like quality work and fair prices.

Forgive me for saying this because I do sympathize with your situation... Long Fence (and all their ventures) hurt ALL of us in the remodeling business. However, did you not check their BBB record? 101 complaints in 3 years? I don't care how many jobs you do, that's a ridiculous number of complaints. I don't know how Long Fence stays in business. I have NEVER heard one good thing about them yet people sign contracts with them all day, every day. I don't get it.

I've had a very similar experience with the Long Fence Deck staff. I received a demand letter from a collection agent over the weekend. I plan to hire an attorney and sue Long Fence for breach of contract. They fastened a deck to my house even though we agreed in the contract for a free standing deck and I informed them the builder explicitedly stated that a deck shouldn't be fastened to the deck.

The sales person who sold us the deck told us that Long Fence has their on trained staff which was a crock. They hire contractors and our contract staff couldn't understand me when I told them not to fasten the deck to the house. They did a terrible job and no one has come back to fix the work.

I think I'll start generating some letters to the local better business bureau and some other places that will get some negative publicity for Long Fence regarding their business practices.