Lotz International
Reviews and Complaints

I received counterfeit merchandise and made in China merchandise! I purchased a general mystery box from the company. When opened It there was counterfeit merchandise and large amount of items made in chain! I can not sell the items from China as they have different quality control standards then the United States.

I ordered two boxes that contained counterfeit merchandise. I emailed seller that the items were counterfeit they did not respond so I contacted my credit card company. They offered refund if I sent items back at my expense which is not acceptable. They recently had someone from legal team contact me threatening that I'm committing a crime and they don't want to have to take me to court.

I ordered a electronics box. And on fed ex is showed to be delivered on a tues and it was delivered in a Sunday. The shipper did not require a signat I ordered a electronics box. And on fed ex is showed to be delivered on a tues and it was delivered in a Sunday. The shipper did not require a signature. So I filed a claim and FedEx told me since they didn't require a signature there was nothing they could do about ut.

Liquidation ordered palette was not displayed correctly on their website - thus resulting in the products I received to not be accurate. I ordered a liquidation lot of "designer apparel" with each item retailing of AT LEAST $25 and up to $200 or possibly even more. It was also not specified that the items could be potentially damaged. It is also mentioned on the ad for their website that it will be Men and Womens clothing. The lot that I received was half way filled with baby and childrens clothes, almost all of the adult clothes were damaged.

Broken items and missing parts and poor customer service We are a liquidation company, we were told after our second box was received, when we called to let them know their items were broken/missing parts etc. They gave us a first timer's fifty-dollar voucher. Yep we fell for it and purchased yet another box thinking that it would get better. Nope more broken items and missing parts, only to be told that we would be put on their block list if we continued to complain about their MSRP pricing and condition of said items. We then decided to try their auctions thinking maybe it would be better... Nope again we received items that were not properly described and broken. Offered another fifty-dollar voucher we cut our losses and bought the minimal amount item we could. Since the ending of our relationship with this company we have received many complaints about the items we sold to others, believing them to be in working condition. I am very dissatisfied and advise anyone who does business with this company to be aware of what you are buying, return items and uninspected (I am sure they knew the conditions) junk.

False and misleading products This company has no shame. They mislead people saying how you can make money on these items when in fact they are missing parts or broken. These are not "shelf pulls" or "overstock", these are items that were returned to the store because they were broken. Out of a $300 mystery box I was able to get some childrens play doh products and 6 pairs of socks. They refunded me $97 because 13 of the products I saw were broken before I tried to sell them (it was very obvious). I sold two items that appeared to be in sealed unused boxes and I had to give the buyers a full refund ($110). I explained to the company that I am a cancer patient who can't go to work because I am immune compromised and I thought that this would be a good idea to make some money. I evidently did not understand that liquidation to them means broken trashed items. I would advise anyone looking at buying from this company to run and find a company with a good reputation. I don't know how much they paid the people who have done the You Tube videos but it is disgraceful that they can continue to rip off people on a daily basis.

I purchased a truckload for $11,000 which was supposed to have customer returns. I received 8 firearms which were taken from me due to being stolen. I ordered a truckload for $11,000 . 99% of the product I received was as it should have been. That is, liquidated customer returns and similar condition products. While going through my second to last of 24 pallets total I found 7 handguns, and one AR style firearm, along with a number of magazines for handguns and a grip for a revolver. I contacted the police because I have no license to buy guns in quantity nor to sell them. These weapons ended up being seized on account of the fact they had been stolen or gone missing while in transit elsewhere in the country sometime in May . All together they were worth roughly $4000. When I contacted this company with my concerns they've replied only with disbelief and refuses to acknowledge their part in this. Because of either negligence or a major mistake on their part I came into possession of illegal firearms. I've been in contact with the supposed CFO who refuses to take the situation serious and refuses to even engage in a phone call despite the stress and concern this situation has caused me. Furthermore the fact that 8 high value items contained in this truckload were stolen or missing from their rightful owner leads me to question the origins of the rest of the products I've received. They have refused to give me further information regarding the origins of the products I've purchased or their sourcing or packing methods. I will accept a full refund including the price I paid for shipping and have no problem returning these items at cost to the sender.

This company blatantly sent us goods knowing they would not meet customer standards. Nothing but unbranded merchandise that can only be sold for $5-10 We just spent $5000 after trying them out on a smaller box of electronics that were US branded and quality products so it appeared they were reputable. The box came in unsecured with no top, items just thrown into the box. Some boxes empty, some items not related to electronics, and just about every item if not all were unbranded or unknown in the US. They respond to these complaints as if the customer knew exactly what they were getting and hiding behind their terms and conditions, but the truth is they know exactly what they are doing and taking advantage of people. Something needs to be done. As new customers we received a box for $450 for mystery electronics that were satifactory, only to win your trust and then take your money. There is no way possible they could say they did not know they were ripping us off. This should be illegal. I understand there is risk and they are a liquidation company but this was a blatant attempt to steal from a duped customer, not just normal everyday operations. They claim all items are on avg $20 retail and higher and total pallet is usually $15000 retail. Some items you cant even find online because it is all unbranded or unk merchandise. There is no way I will even come close to getting my money back and they just dont care. If you saw the items they sent us and how they sent them, you would see this was not just a typical electronics pallet. I expect them to respond the same as they have to everyone else, and I wouldnt even go this far over a small amount of money, but this is $5000. The box was so high you cant place items in there, you can tell they just threw them in. The box wasnt even sealed, it was wide open for people to steal.I have pictures of everything. I did not expect nothing but products from china that I have never heard of or seen before in my life. Even if I could make my money back I wouldve left it alone, but they knew they were sending inferior products and its a shame if they can get away with this. They must forget that they are dealing with real people that have families if they are able to sleep at night and do this to people. Fake advertising at its best. They said on the website you will want to buy another one after you receive it, if thats not deception I dont know what is.

I am reporting that the pallet I purchased on 9/11 has not been delivered and no attempts have been made to rectify the issue. Forwarded Message From: *** To: Quicklotz Sent: Friday, October 9, 04:15:35 PM CDT Subject: Re: A shipment from order #XXXXX is on the way Hello, I am reporting that the pallet I purchased on 9/11 has not been delivered and according to carrier: Central Freight Lines, CENF the pallet has disappeared or is presumed lost. According to the tracking information the pallet arrived on 10/3 at Central Freight Lines in Fort Worth, TX and now they are unable to locate the pallet. First someone (Female voice) called from Central Freight from XXX-XXX-XXXX on Wednesday @ 2:57pm CST stating that my pallet would be delivered on 10/8 between 1pm-3pm. After no delivery Then I contacted Bre, the logistics director @ Qucklotz. Bre suggested I contact Central Freight for an update. ( No contact was made to me from Central freight to let me know there was a delivery issue) I called back Central Freight and was first told that the shipment was to large for the Bob tail delivery truck, then they asked me if they could cut open the freight and I told them, No. Then I contacted Bre @ Quicklotz, Bre looked at the shipping order and stated that instructions included a delivery truck with a lift gate (Residential Delivery) Then I called back Central Freight and spoke with Ed (warehouse manager) and let him know that according to Quicklotz the delivery instructions stated all the pertinent delivery requirements needed.Then Ed said " oh i see it now" Then I was told that the pallet would be delivered on 10/9 between 1pm-3pm. I called ED back @ 2:47pm CST on 10/9 and asked if the delivery was still on the schedule and I was told that they are unable to locate the pallet. How do we rectify this issue? Central Freight Lines Warehouse Manager ED- (XXX) XXX-XXXX Freight Bill Number: XXXXXXXXX Status: Destination terminal/dock Pickup Date: 09/30 Origin terminal: CHARLOTTE Origin state: NC Destination terminal: FORT WORTH Destination state: TX Appointment date: 10/08/XXXX XX:XX PM Central Time Pickup location: Shelby, NC XXXXX Pickup information: The Pickup Request was completed at 09/30/XXXX X:XX PM EDT and the shipment #XXXXXXXXX was marked as: COMPLETED OK. CFL Pro Number: XXXXXXXXX Pickup Number: XXXXXXXX Transit Information Event Location Date Arrived 09/30/XXXX XX:XX PM Pickup CHARLOTTE NC 09/30/XXXX XX:XX PM Arrived CHARLOTTE NC 09/30/XXXX XX:XX PM Departed 10/01/XXXX XX:XX AM Arrived HOUSTON TX 10/02/XXXX XX:XX AM Departed 10/02/XXXX XX:XX PM Arrived FORT WORTH TX 10/03/XXXX XX:XX AM Delivery appointment setup Delivery appointment=10/08/[protected]@1300 FORT WORTH TX 10/07/XXXX XX:XX PM No Attempt has been made to resolve this issue!