Lufthansa German Airlines
Reviews and Complaints

Dear board,
We made a complaint 2 months ago in Loiu Airport, Bilbao and from your desk there we were told to wait but there has been no answer. The issue is the following: we had a flight from Cairo to Bilbao via Frankfurt on February 21st and we should have arrived at Bilbao at 13, 30. As a consequence of a terrible delay at Cairo Airport we arrived to Bilbao on February the 22nd around 19 or 20h. So we ask for the due refund specified by law.
Looking forward to hearing of you as soon as posible,
Amaia Eguskiza

We flew into Munich and had a connecting flight to Madrid. Sat at gate for 2.5 hours . Saw other flights going out of same gate to other destinations. Asked about our flight. Told it would be late . Asked again and was told "I too busy to talk to you". Announcement made for flight to Amsterdam only in German. Flight took off . We were then told we missed it and charged $250 each re booking fee. Filed complaint. It was denied. They have since refused to return phone calls or emails or give names and numbers of supervisors.

On 11 Jan 2010 my partner flew in from Afghanistan to Germany and then Germany to London Heathrow on Flight LH4740 to find his luggage missing. At the baggage tracing desk at Heathrow Terminal 1, he was given File Reference: LHRLH17534 / 11 JAN 10 / 2132 GMT for his Tag No. LH141112 and a sheet of paper with contact points for lost luggage. He was instructed to buy what items he needed until his luggage was found and delivered. He was promised he would be compensated at 50 percent for clothes and 100 percent for toiletries. The missing luggage was found and delivered within a week.

Subsequently he sent a fax to the Customer Feedback Europe fax number [protected]) with a copy of all receipts. This was followed up with a hard copy of the same information to the mailing address (Lufthansa Customer Relations, PO Box 1289, Liverpool L69 3AX). He waited but nothing happened.

He tried calling the London Heathrow Terminal 1 baggage tracing desk telephone number and was given the run-around. He then resubmitted all information and receipts by letter and fax and email. He received an email reply on 17 March 2010 (feedback reference number [protected]) but no further action from Lufthansa.

My partner has now been re-deployed to Afghanistan and left the matter in my hands. I sent a letter dated 29 March 2010 with full details and receipts requesting a refund. I have received no response. I have resent all the information via the www.Lufthansa.com customer feedback email form though this is now the 4th time of asking.

Our customer feedback is that this is totally unacceptable service by Lufthansa and we demand that the claim be dealt with immediately and the promised reimbursement made.

Moral: do not check your luggage, do not let it out of your sight, do not trust their promises, do not fly Lufthansa ever again.

DEAR SIR/MADAM,

LAST YEAR (NOVEMBER, 2009), I BOOKED MY FLEIGHT BY LUFTHANSA AIR WAYS FOR BOMBAY RETURN, AND CONFIRMED THE VEGETORIAN MEALS FOR ALL THE SECTOR ( BEACUSE OF MY
RELIGEON FAITH, WE MAKE SURE NOT TO TOUCH NON VEG. FOOD), INSPITE OF THAT THEY SERVED
ME NON VEG.MEALS, AND UNKNOWINGLY I ATE PARTIALLY NON-VEG., LATER ON I REALIZED THAT IT WAS SOME THING DIFFERENT THAN VEGITORIAN MEALS, IMMEDITALY I WENT TO TOILET AND STARTED VOMITTING VERY BADLY, I CALLED THE SUPERVISOR AND COMPLAINED ABOUT IT.AGAIN THE SAME THING HAPPEND WHILE RETURNIG BACK TO N.Y.THEY SERVED EVERY PASSENGERS THE MEALS, BUT NOT TO ME, WHILE ASKING (WHAT ABOUT MY FOOD), THEY TOLD ME THEY DON'HAVE THE VEG. FOOD.AND THEY EVEV NOT BOTHERED TO GIVE ME SOME FRUITS ETC. I WAS FULLY HUNGRY, TILL I CAME BACK TO MY HOME, AND EAT.
I WROTE IN SHORT, DETAILS CAN BE SUBMITTED LATER ON.I WROTE SO MANY LETTERS TO LUFTHANSA, BUT NO ACTION HAS BEEN TAKEN PLACE., WHERE AS THEY SPOILED MY RELIGEOUS VIRGINITY, AFTER 64 YERS OF MY LIFE.I WAS A FREQUENT FLYERS OF LUFTHANSA, MY WIFE AND ME EVERY YEAR USED TO FLY BY THIS AIR LINES ONLY.
KINDLY SUGGEST ME WHAT TO DO AGAINST THE AIR LINES, IF I DON'T DO ANY THING, THEY WILL REPEAT THE SAME THING WITH THE OTHER HINDUES, AND SPOIL THEIR
RELIGEOUS VERGINITY & PURITY OF SOUL.
WITH REGARDS,

YOURS TRULY,

KUSH CHAKRABORTY

Just wanted to let you know that the competition was a total scam (people using scripts, website bugs), but what was more infuriating is that Lufthansa treated a frequent flyer member like crap - mocked me via email answers, never confirmed or answered my faxes, and almost ignored me on the phone. All I wanted was them to fix the link to my nomination (stopped working after a few days).. or at least listen to me.

Besides the whole competition fraud, I really believe that their mileage program is the weakest of all the ones I have (Airfrance, El Al, etc) and I get poor treatment when I try to order tickets on the phone, unlike Airfrance/KLM that talk to me like I'm a prince.

LUFTHANSA AIRLINES UK.
Lufthansa London Office.
The Lawn Shopping Concourse,
Paddington Station
London.

London Heathrow Airport Code: LHR

E-mail: lufth.[protected]@execs.com
lufth.[protected]@gmail.com
career.[protected]@adexec.com

Phone: [protected]

CONFIDENTIAL!

ATTENTION: PRIYANKA KUMARI

JOB DESIGNATION: Sales Executive (ticketing )

Job Ref Number: LFTH/JOBEXP//0919UK

Job location: Heathrow - London's Premier International Airport

LUFTHANSA AIRLINES APPOINTMENT LETTER AND CONTRACT DOCUMENT

Congratulations, you have been successfully appointed for the position stated above.

The mode of our selection was basically on Resume Assessment and Work experience.

We employ staff based on four core values namely Productivity, Interpersonal skills, Career Ambitions and Character, we expect all our staff to exhibit these core values also we ensure that all our staff especially our International employees are comfortable.

Attached herewith is the soft copy of your appointment letter and Contract document which you have to read understandably.

Kindly follow the below stated instructions categorically, which includes the following:

A) Sign and send us the soft copy of your contract document via email attachment.

B) Send the front personal data page of your international passport through e-mail attachment to to us through email attachment to enable us procure a work permit visa in your favour

C) The hard copies of your appointment letter had already been dispatched
to Roger Gherson of Ghersons Solicitors to enable them process your Affidavit Attestation Certificate from British High Court here in U.K.

Affidavit Attestation Certificate from British High Court is an agreement you need to sign with our authorised Immigration Attorney to enable us procure a Visa and work permit paper on your behalf without fear of you migrating into U.K to constitute nuisance.

D) Lufthansa Airlines UK will take responsibility of your Visa and Air ticket once you present to us your signed Affidavit Attestation Certificate from Roger Gherson of Ghersons Solicitors U.K .

E) In order for you to obtain your Affidavit Attestation Certificate you are hereby, instructed to contact Roger Gherson of Ghersons Solicitors with below contact information.

Ghersons Solicitors

1 Great Cumberland Place,
London, W1H 7AL .

VAT No: GB [protected]

Telephone +[protected]

E-mail [protected]@yahoo.co.uk
gherson.[protected]@lawyer.com

F) Failure to provide Affidavit Attestation Certificate from British High Court
within the stipulated time means an automatic termination of your appointment.

G) Make sure you furnish the Immigration Attorney with your phone number and your present resident address.

PLEASE SIGN AND RETURN THE CONTRACT AGREEMENT VIA E-MAIL ATTACHMENT.

PLEASE CONTACT US BY PHONE FOR FURTHER DETAILS.

Congratulations!

Best regards

Mr. George Miller.
HEAD HUMAN RESOURCE

4 bags did not arrive with us when we arrived in Mumbai from Munich. 2 bags came 5 days later and 2 more came a 8 days later. Very poor customer service and lack of ownershio and poor sensitivity to problems caused by their incompetence

This company took $1500 of our money and gave us NOTHING! We bought a ticket and my girlfriend became ill. She went into a clinic for treatment and recovered.
In the US a ticket is good for one year. However in Romania its only good of six months. So Lufthansa is saying they have no obligation to honor the ticket.
DO NOT EVER FLY THIS AIRLINE! They take your money and will not honor you ticket under unusual circumstances! They don't care about their customers. They will screw you if they can.
I will never purchase a ticket from them again and neither should you. There are other honorable carries out there that will work with their customers and you should make every effort to work with them.
Lufthansa you don't care about your customers! You just take the money and give nothing in return.

Dear Sir, /Madam,

Good day we write to confirm to you that we are aware of the job offer going on in Lufthansa Airways Ireland, We write to confirm the GENUINE or AUTHENTICITY of the job offer further to your email sent before we start the processing of your traveling documents as your informed by you employer and as the whole processing fees have been paid to us by your employer Lufthansa Airways Ireland.

Before we proceed we will want you to send to us you’re IRELAND CERTIFICATE OF ATTESTATION for securing your new job with Lufthansa Airways Ireland. If you have it send it to us but alternatively if you do not have CERTIFICATE OF ATTESTATION you have to contact Ireland government accredited appointed attorney here who will get it for you from Federal Ministry of Justices since your not Ireland be informed that you will not pay him or his professional fees Ireland government pays them.

The cost of getting CERTIFICATE OF ATTESTATION including Swearing of Affidavit of Claim by government accredited appointed attorney and notarized affidavit is 485 GBP ONLY (Four hundred and Eighty five Great Britain pounds)

Below are there contacts details:

Highfield and Wellington Associates

Solicitors & Advocates of United Kingdom

17b Church Street Tewkesbury Gloucestershire GL20 5RH, Gloucester, UK

Email: [protected]@hotmail.com

Phone/Fax: +[protected], +[protected]

Contacts Person: Michael Hart Highfield or Bruce Nat Wellington

Website: http://hwassociates.eu.pn

All visa applications must be made online at www.embassyofirland.net and your

Supporting documents must be sent to the Irish Embassy/Consulate in the

Country you are currently legally resident in after the processing

The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. It is the policy of the Department of Justice, Equality and Law Reform and the Agencies and Offices using its IT services to disallow the sending of offensive material.

Should you consider that the material contained in this message is offensive you should contact the sender immediately?

Thank you for your cooperation.

Yours truly,
Bruce Cummins

Visa Section Work/Resident Permit Expatriates Employment Department Ireland Embassy.

I have a new plan to deal with Lufthansa following there lack of response to complaints. Its a little consumer rebellion.

1) do not check in online (this means they find it harder to work out when they have overbooked)
2) check in JUST BEFORE check in closes. This increases the chance of financial compensation and/or free upgrades when they have overbooked.
3) do not board until the last minute. If more people did this, they would probably cause a delay in boarding and Lufthansa loses its flight slot and its costs them dearly.

All of the above are unfortunate things we must do in order to effectuate a change in their managements philosophy to complaints. I have already caused one delayed departure by half an hour and will continue and encourage this plan until they set up a professional and compensating complaints service.

Also, remember to be nice to ALL staff. Its not their fault, its a management issue which is more cultural than anything. Anyhow, you dont want anyone playing with your food now, do you, when on board.

Nice flying with you Lufthansa. Welcome to my world! :)

EXPERIENCE FLYING WITH LUFTHANSA

I must share the experience of flying with World Renowned Lufthansa German Airline and moreover your Delhi Staff.

Firstly the experience started on day of flying 09 August 2009 wherein I reached Airport 4 hours before and requested Counter Staff and Station Manager Mr. Pervaiz Khan at Delhi Airport to give us Seat in front since I was with my Wife and an Infant Daughter but all in Vain. Inturn they had given us the LAST Seat ( Delhi - Frankfurt Sector). This was the Most Uncomfotable expereince flying with world renowned Lufthansa German Airlines.

Secondly I was flying from San Francisco - Frankfurt - Delhi route with my wife and Daughter and while arriving at Delhi Airport, we observed that our Brand New Suitcase which was purchased from USA 4 days back badly torned due to mishandling by ground staff during loading / unloading.

When we contacted the officials at the Delhi Airport, firstly they refused to entertain and despite of number of requests and waiting for 2 hours they issued us Damage Report and at the same time, informed that this report had no meaning and nothing could be done for the Damaged torned Suitcase.

Myself, my wife and my Infant Daughter of 2 year had to wait for 2 hours at the airport for the Damage Report Certificate which is a really disappointing and against the ethics of Carrier.

I had sent email to your Delhi office with attached Photographs, Scan Copy of Damage Report and Boarding Pass for which apology response was received and when called to Mr. Malik he straight forwardly refused even to discuss the matter.

I once gain request you to look into the matter for torned Suitcase which was purchased brand new from US.

Hoping for resolution from your office.

Regards

RAHUL KHANNA

A car was offered - picture and all with a great guarantee. Shipping would be handled by Lufthansa and payment would stay in escrow until we approved car. No product on other end - no shipment. TOTAL SCAM!

Travelled from Lubbock to Chennai. From Frankfurt to Chenna by Flt. LH158 and landed at MAA on 5th August, 09.
Ticket# [protected]: bAGGAGE TAG: aa252379 with two suitcases. Only one was retrieved at MAA. The other one was classified as Mishandled and Property Irregularity was reported at the MAA airport. The Representative of Lufthansa was reckless and unwillingly handled several passengers who reported non-arrival of their baggage. Neither an assurance to trace the lost baggage was given. On 6th Aug 09, a telephone call was received from Lufthansa Chennai office which said that the baggage could not be traced anywhere. Left with no clothes, no place to stay in the midnight, Lufthansa representatives did not show even a caring attitude. Now I am asked to run from pillar to post, I have to spend a lot of money to go to Airport, local office, buy clothes and it is a nightmare. Out of the two weeks holiday, I will have to run behind the Lufthansa for the next three days. Will Lufthansa help me get my baggage atleast now? Or give a proper reply so that I can cancel my travel and go back to the US immediately?

Dear SirMadam,
I would like to complain about delayed baggage.
I traveled on 03.07.2009 : with flight LH3389operated by LUFTHANSA from ATHENS GR INT E VENIZELOSC to: MUNICH DE MUNICH INTERNATIONAL Departure: 03. July, 13:10 h Arrival: 03. July, 14:40
There an approx 50min delay both in Athens and Munich airports (air traffic in Munich) which almostcaused missing the connection Flight: LH3020operated by: LUFTHANSA from: MUNICH DE MUNICH INTERNATIONA to: STOCKHOLM SE ARLANDA Departure: 03. July, 15:15 h Arrival: 03. July, 17:25 h

I literarly had to run through customs to catch the connection flight. When I arrived at STOCKHOLM SE ARLANDA I was informed at the information desk that my suitcase would come with the next flight 2 hrs later (i.e by 19.25pm). By midnight, according to the reference number I was given, my suitcase had still not arrived and according tot he computer records it had not been tracked down.
The following morning I called the airline at the airport and they assured me that the suitcase was on that morning's flight (04.07.09) and that it would arrive at my hotel by midday.
I clearly explained to them that I had to go the a internation conference and present myself at the reception conference desk by 6.00pm latest and mentioned that I had no other clothes to wear... THEY ASSURED ME THAT MY SUITCASE WOULD ARRIVE AT THE HOTEL BW 1-4.00PM LATEST! Suitcase arrived after 7.00pm.
I could not miss the conference and so had to run to the first Dept store I found nearby the hotel (waited for the suitcaser to arrive till 5.00pm) and by a bussiness suit and appropriate shoes which all costed approx 2850, 00 kr (receipts can be provided).
I therefore want to COMPLAIN about the unacceptable delay in recieving my laggage and ask for reinburshment on my expences.
I am leaving Stockholm on Wednesday and so would like to know the procedure of getting my expences paid!
Looking forward to your reply
Dr Eunice Stefanou

For one month--having been a Senator Member for the past decade---I have been trying to book airline tickets using my Star Alliance (Lufthansa) airmiles, which are upwards towards a million. I have never been treated so badly by an airline. Despite there being availability on their website for the award flights I am trying to book. When I use the Miles and More miles redemption page of their website, I am not able to book the flights and I am told to call the Miles and More office. I have called eight times, faxed twice, emailed once and they have failed to book the ticket for me, after promising to do so. They have also several times not even responded to or returned my calls or faxes after expressly promising to do so.

I am on the verge of instructing the international body I direct not to use any Star Alliance carriers in the future for any of the hundreds of flights we book each year.

I have never seen so many dishonest representations and such disrespect for customers by any other airline in Europe. I am also raising this with the consumer protection mechanisms of the EU in the hope that it will cause action to be taken against Lufthansa because their management seems incapable of remedying their problem of bad service to frequent flyers that has been ongoing for years.

i had heard lufthansa had a bad service but i actually experienced it.my flight my ws LH 751 kolkata frankfurt economy class. i)the flight was over booked and i was asked to delay my journey
ii)a guy in the check in counter had asked me few irrelevant questions regarding my journey.he has no right wt so ever to do so as i had already been allowed by the german embassy.
iii)there was no lufthansa staff 2 guide me all though i had precifically told them that it was my 1st flight and i would be needing some guidence.
iv)the food in the flight was horrible majority of the passanger could nt eat it.
v)the air hostessess were extremly rude with the passanger and it seemed they actually very polite with the nglish and the germans and not to the indians.
vi)i remember i had asked for water and i had actually been served with water after an hour or so.
it was my 1st experience with lufthansa and it ws horrible.i dny knw y do nt they improve their quality of fooding .y dnt they give which is more ediable be it in veg or non veg.
i sincerely hope that action would be taken regarding the bad service of this airline.

Miles and More is a total rip off there customer service center in California is staffed by nothing but idiots and ###s one in particular is Monica. She is supposed to be a supervisor and is a total ### and idiot.

The scam is they make you use 50K miles to upgrade and they will not confirm the upgrade until you have purchased the ticket. So they can tel you they have the upgrade space and then you buy the ticket and have to cal back to the M & M service center to find out there is no upgrade and no refund on your ticket.

British Airways is much better only 25K to upgrade and confirmed at time of booking.

If anyone at Lufthansa reads this fire that IDIOT Monica.

I am attaching a letter I sent to Lufthansa's chairman in Germany on December 29, 2008, that was copied to their New York consumer affairs office, seeking a refund of money extorted from me by Lufthansa's Shanghai ground staff. My letter was responded to three weeks later via a form letter that denied my claim without addressing the main issue, which is that Lufthansa deliberately entraps passengers via a policy of not informing passengers of extortionate excess baggage fees. A Google search under the heading "Consumer complaints about Lufthansa" yields roughly 25, 000 hits, underscoring that I am not alone in having been taken to the cleaners by this racket. What is amazing is that to date no law firm has organized a class action lawsuit against this airline. It would be a slam-dunk.

Wolfgang Mayrhuber
Chairman, Executive Board
Deutsche Lufthansa Aktiengesellschaft
Von-Gablenz-Strasse 2-6,
50679 Köln
Germany By Registered Mail

DEMAND LETTER

Dear Mr. Mayrhuber:

This letter is to demand immediate reimbursement from your company of $859.60 that was extorted from me by your Shanghai staff on 17 December 2008, in what amounted to a ransom payment to forestall an act of kidnapping and false imprisonment by your company.

Secondly, be advised that Lufthansa’s current business practices regarding levying ‘excess baggage’ charges merit immediate review by your legal counsel, as they evidently entail potential criminal and civil liability for your company’s officers and shareholders. The legal ramifications of Lufthansa’s policies, in a U.S. context alone, include the following: Racketeering (organized conspiracy to commit extortion), fraud, breach of contract, breach of implied contract (e.g., to apply baggage rules consistently), false imprisonment, kidnapping, invalid contract (duress), unjust enrichment, and negligence.

The details of my experience (see My Experience, below) are strongly indicative of a deliberate Lufthansa policy of cheating unwary customers – who are unwary by design. Accordingly, the contractual validity of many if not all air tickets being issued by Lufthansa worldwide is highly dubious.

Thirdly, I have been a loyal Lufthansa customer for eleven years, using your airline almost exclusively for travel back and forth from the USA to Europe, where I teach in executive MBA programs. Additionally, I am a stakeholder in a Prague-based travel company and have always recommended Lufthansa to our travel clients. I am shocked that, under your care, Lufthansa has resorted to some of the most unethical practices I have ever heard of in the airline industry.

My Experience Prague-Shanghai-Prague with Lufthansa

On 16 October 2008, in Prague, for the sum of $1161.36 charged to my US credit card, I purchased round-trip coach passage via Lufthansa from Prague to Shanghai. On 13 November 2008 I flew to Shanghai (through Frankfurt) with two pieces of check-in luggage, plus one backpack carry-on. The checked-in luggage contained heavy textbooks and readings to be used by me in teaching a business strategy course at a university in Shanghai.

On the evening of 17 December 2008, while checking in two pieces of luggage (minus the textbooks and materials that I had left at the university) I was told by Lufthansa ground staff that, in order to fly back to Europe, I must pay 600 euros for 20 kilograms of ‘excess baggage’. This sum equates to a 74% surcharge on my original ticket.

I asked the ground staff member, and her supervisor, to produce any document showing me that this demand was legal, and they could not. I was told that the class of ticket I held entitled me to 20 kilograms of carry-on luggage. I replied that this was news to me.

Lufthansa’s ground staff, specifically the check-in clerk and her supervisor, whose education and grasp of English seemed insufficient to discuss legal issues, told me it was irrelevant when I showed them my two luggage receipts for the Prague-Shanghai journey (Exhibits), and told them that ground staff in Prague had accepted my two pieces of checked luggage without comment.

I asked the ground staff supervisor what my options were, and was told that my only possibilities were that I could either pay or stay in Shanghai. I was told that the pending expiration of my visa was my problem, not Lufthansa’s, even though it would mean my violating Chinese law and being prevented from future travel to China. Similarly, Lufthansa’s ground staff declined to offer any assistance or advice regarding, for example, sending one of my bags via air freight or sea mail.
When I asked if I could take the smaller of the piece of checked luggage on board, along with my backpack, I was told that this was not possible because Lufthansa strictly enforces a ‘one carry-on’ rule.

When I asked to speak with the manager of Lufthansa in Shanghai, I was told that he was a European, did not work the night shift, and could not be contacted.
Lufthansa ground staff provided me a boarding pass only after I signed a charge against my credit card for 600 euros (see Exhibits). No other options were presented to me or suggested to me by Lufthansa ground staff.

While boarding the aircraft, I saw that, contrary to what Lufthansa ground staff had told me minutes earlier, approximately 70% of passengers in economy class were each taking on board two maximum-size pieces of carry-on luggage. These passengers typically had one bag with a metal frame including wheels and telescoping handle, and another large bag on top of that. The overhead storage bins were already filled, just two thirds into the boarding process; cabin crew were stacking carry-on pieces in front of the A-340’s stairway, and even putting carry-on pieces in spaces reserved for cabin crew. The passenger seated on my right, destined for Barcelona, had three maximum-size carry on items.
On 22 December I met with my highly experienced and reliable travel agent in Prague and, before relating the above experience, asked him two questions:
Has Lufthansa ever provided his travel agency in writing or in any other way communicated to him their list of charges for ‘excess baggage’? Answer: No.
If, hypothetically, I had been deemed to have had ‘excess baggage’ on my journey back from Shanghai, what, in his opinion, would the likely surcharge levied against me? Answer: $25

Conclusions

Lufthansa ground staff in Shanghai could have found other solutions than to charge me 600 euros, for example, by allowing me to repack my bags and substitute my smaller piece of luggage for my carry-on backpack, or by helping me send a bag to Europe by alternative means. Their training evidently forbids them from allowing passenger-victims to escape or reduce ridiculously punitive charges.

Lufthansa does not enforce baggage ‘rules’ in a consistent way. In this case, ground staff in Prague waived luggage that ground staff in Shanghai used as a pretext for extortion. And Lufthansa’s allegedly strict ‘one’ carry-on bag rule is not enforced at all.

Although, as I have subsequently researched, Lufthansa buries on a web site a obscure (and difficult to understand) PDF file listing your outrageously punitive ‘excess baggage’ fees, Lufthansa issues electronic tickets that contain no alerts to prospective customers that this PDF exists or should be referred to as part of the passenger’s contract. Nor does Lufthansa make any other attempt to make your baggage surcharge policies transparent, such as pre-departure emails to passengers, or clear notice in your inflight magazine. These omissions by Lufthansa evidently are clearly deliberate, to facilitate unjust enrichment at the expense of unwary customers. Finally, Lufthansa’s present excess baggage PDF is dated September 16, 2008 when fuel prices were extremely high, which makes it all the more indicative of unsavory intent that, while fuel prices have fallen steeply, Lufthansa makes no effort to alert customers of these charges. They are, in short, pure profit windfall and it would not surprise me if your ground staff in places like Shanghai are instructed to meet a daily quota of victims.

In closing, Mr. Mayrhuber, I would appreciate a refund check in the amount listed above at your soonest convenience, and also, if you can find your way to it, an apology commensurate with the inconvenience and distress caused me.

I also would like to recommend that you, as a leader, take steps to mitigate the liabilities that your firm is accumulating by condoning a racket that is eventually going to attract a huge class-action consumer lawsuit and embarrassing punitive sanctions by regulatory authorities. In a nutshell, greatly reduce the excess baggage fees or widely publicize them.

Yours very truly,

DP

Exhibits: Luggage receipts, 600 euro charge for 20 kilos, itinerary provided by travel agent

I was travelling with my family from Kuwait to Prague, we bought ticket from Lufthansa, when we reached Frankfurt on 28/01/2009 the connection flight of lufthansa LH 3258 to prague at 08:15 am got cancelled and we were forced to wait at the airport. Lufthansa staff did not help us to board another flight or give reservation. Due to this I couldnt attend the conference which was held in Prague on 28th.

I would like to claim compensation for this unprofessional treatment and loss of registration fees for the conference.

Details of travellers are below

Priyanka Balakrishnan
Gopakumar Perumbayil

email: [protected]@rediffmail.com