Menu
For Business Write a review File a complaint
Lufthansa German Airlines

Lufthansa German Airlines review: Lost baggage and unresponsive company

M
Author of the review
1:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lufthansa is extremely unresponsive and feckless. My large size baggage, full of my baby’s belongings has been lost. Its been 50 days, I have called approximately 20 times, filled out many forms, and all I get is talking to a representative telling me to wait and saying sorry. I cannot get to people who actually gives information or help. I did not receive my bag, did not receive a compensation, or even a call telling me what is happening in 50 days.

I travelled with my baby and husband on August 1, from Ankara to Frankfurt and from Frankfurt to Chicago, transit. One of our baggages have never come. I have immediately reported my delayed baggage and then called the Lufthansa customer service, Lufthansa baggage services, and they told me to wait until I hear back from them. I called every other day to see if there is any changes and the answer was always a no. At day 7 I was asked to give a list of items in the bag, continued calling but nothing changed. When it’s been 21 days, I called again to apply for a compensation and they told me to fill the missing item form on the feedback forms. I have spent so much time to dig in and include all the receipts I could access belonging the items in the baggage. And a couple days later I received an email saying that if these items were missing I should contact the police. I explained the situation and guess what; no answer, nothing.

I want help. ASAP.

Desired outcome: Full refund for baggage and time loss

0 comments
Add a comment
  1. Lufthansa German Airlines Contacts

  2. Lufthansa German Airlines phone numbers
    800 440 7031
    800 440 7031
    Click up if you have successfully reached Lufthansa German Airlines by calling 800 440 7031 phone number 3 3 users reported that they have successfully reached Lufthansa German Airlines by calling 800 440 7031 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling 800 440 7031 phone number 2 2 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling 800 440 7031 phone number
    60%
    Confidence score
    India
    1800 11 102 273
    1800 11 102 273
    Click up if you have successfully reached Lufthansa German Airlines by calling 1800 11 102 273 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling 1800 11 102 273 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling 1800 11 102 273 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling 1800 11 102 273 phone number
    Philippines
    +49 698 679 9799
    +49 698 679 9799
    Click up if you have successfully reached Lufthansa German Airlines by calling +49 698 679 9799 phone number 6 6 users reported that they have successfully reached Lufthansa German Airlines by calling +49 698 679 9799 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +49 698 679 9799 phone number 4 4 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +49 698 679 9799 phone number
    20%
    Confidence score
    Germany
    +1 (800) 645-3880
    +1 (800) 645-3880
    Click up if you have successfully reached Lufthansa German Airlines by calling +1 (800) 645-3880 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +1 (800) 645-3880 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +1 (800) 645-3880 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +1 (800) 645-3880 phone number
    United States
    +1 (514) 673-7286
    +1 (514) 673-7286
    Click up if you have successfully reached Lufthansa German Airlines by calling +1 (514) 673-7286 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +1 (514) 673-7286 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +1 (514) 673-7286 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +1 (514) 673-7286 phone number
    Canada
    +44 151 237 3300
    +44 151 237 3300
    Click up if you have successfully reached Lufthansa German Airlines by calling +44 151 237 3300 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +44 151 237 3300 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +44 151 237 3300 phone number 8 8 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +44 151 237 3300 phone number
    United Kingdom
    +61 280 989 008
    +61 280 989 008
    Click up if you have successfully reached Lufthansa German Airlines by calling +61 280 989 008 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +61 280 989 008 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +61 280 989 008 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +61 280 989 008 phone number
    Australia
    +64 99 661 061
    +64 99 661 061
    Click up if you have successfully reached Lufthansa German Airlines by calling +64 99 661 061 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +64 99 661 061 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +64 99 661 061 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +64 99 661 061 phone number
    New Zealand
    +43 120 609 2773
    +43 120 609 2773
    Click up if you have successfully reached Lufthansa German Airlines by calling +43 120 609 2773 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +43 120 609 2773 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +43 120 609 2773 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +43 120 609 2773 phone number
    Austria
    +32 27 006 452
    +32 27 006 452
    Click up if you have successfully reached Lufthansa German Airlines by calling +32 27 006 452 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +32 27 006 452 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +32 27 006 452 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +32 27 006 452 phone number
    Belgium
    +45 43 314 889
    +45 43 314 889
    Click up if you have successfully reached Lufthansa German Airlines by calling +45 43 314 889 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +45 43 314 889 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +45 43 314 889 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +45 43 314 889 phone number
    Denmark
    +358 972 522 134
    +358 972 522 134
    Click up if you have successfully reached Lufthansa German Airlines by calling +358 972 522 134 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +358 972 522 134 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +358 972 522 134 phone number 1 1 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +358 972 522 134 phone number
    Finland
    +33 387 130 113
    +33 387 130 113
    Click up if you have successfully reached Lufthansa German Airlines by calling +33 387 130 113 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +33 387 130 113 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +33 387 130 113 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +33 387 130 113 phone number
    France
    +353 18 445 544
    +353 18 445 544
    Click up if you have successfully reached Lufthansa German Airlines by calling +353 18 445 544 phone number 1 1 users reported that they have successfully reached Lufthansa German Airlines by calling +353 18 445 544 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +353 18 445 544 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +353 18 445 544 phone number
    100%
    Confidence score
    Ireland
    +39 299 953 920
    +39 299 953 920
    Click up if you have successfully reached Lufthansa German Airlines by calling +39 299 953 920 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +39 299 953 920 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +39 299 953 920 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +39 299 953 920 phone number
    Italy
    +31 707 709 396
    +31 707 709 396
    Click up if you have successfully reached Lufthansa German Airlines by calling +31 707 709 396 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +31 707 709 396 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +31 707 709 396 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +31 707 709 396 phone number
    Netherlands
    +47 23 024 969
    +47 23 024 969
    Click up if you have successfully reached Lufthansa German Airlines by calling +47 23 024 969 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +47 23 024 969 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +47 23 024 969 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +47 23 024 969 phone number
    Norway
    +351 707 782 782
    +351 707 782 782
    Click up if you have successfully reached Lufthansa German Airlines by calling +351 707 782 782 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +351 707 782 782 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +351 707 782 782 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +351 707 782 782 phone number
    Portugal
    +7 495 411 8444
    +7 495 411 8444
    Click up if you have successfully reached Lufthansa German Airlines by calling +7 495 411 8444 phone number 1 1 users reported that they have successfully reached Lufthansa German Airlines by calling +7 495 411 8444 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +7 495 411 8444 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +7 495 411 8444 phone number
    100%
    Confidence score
    Russia
    +34 910 900 700
    +34 910 900 700
    Click up if you have successfully reached Lufthansa German Airlines by calling +34 910 900 700 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +34 910 900 700 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +34 910 900 700 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +34 910 900 700 phone number
    Spain
    +46 850 252 104
    +46 850 252 104
    Click up if you have successfully reached Lufthansa German Airlines by calling +46 850 252 104 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +46 850 252 104 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +46 850 252 104 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +46 850 252 104 phone number
    Sweden
    +41 227 614 522
    +41 227 614 522
    Click up if you have successfully reached Lufthansa German Airlines by calling +41 227 614 522 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +41 227 614 522 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +41 227 614 522 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +41 227 614 522 phone number
    Switzerland
    +90 212 354 8888
    +90 212 354 8888
    Click up if you have successfully reached Lufthansa German Airlines by calling +90 212 354 8888 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +90 212 354 8888 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +90 212 354 8888 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +90 212 354 8888 phone number
    Turkey
    +86 400 886 8868
    +86 400 886 8868
    Click up if you have successfully reached Lufthansa German Airlines by calling +86 400 886 8868 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +86 400 886 8868 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +86 400 886 8868 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +86 400 886 8868 phone number
    China
    +852 28 682 313
    +852 28 682 313
    Click up if you have successfully reached Lufthansa German Airlines by calling +852 28 682 313 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +852 28 682 313 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +852 28 682 313 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +852 28 682 313 phone number
    Hong Kong
    +972 39 272 021
    +972 39 272 021
    Click up if you have successfully reached Lufthansa German Airlines by calling +972 39 272 021 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +972 39 272 021 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +972 39 272 021 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +972 39 272 021 phone number
    Israel
    +81 363 628 114
    +81 363 628 114
    Click up if you have successfully reached Lufthansa German Airlines by calling +81 363 628 114 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +81 363 628 114 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +81 363 628 114 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +81 363 628 114 phone number
    Japan
    +60 320 531 898
    +60 320 531 898
    Click up if you have successfully reached Lufthansa German Airlines by calling +60 320 531 898 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +60 320 531 898 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +60 320 531 898 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +60 320 531 898 phone number
    Malaysia
    +65 66 228 401
    +65 66 228 401
    Click up if you have successfully reached Lufthansa German Airlines by calling +65 66 228 401 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +65 66 228 401 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +65 66 228 401 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +65 66 228 401 phone number
    Singapore
    +27 21 415 374
    +27 21 415 374
    Click up if you have successfully reached Lufthansa German Airlines by calling +27 21 415 374 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +27 21 415 374 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +27 21 415 374 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +27 21 415 374 phone number
    South Africa
    +82 234 831 049
    +82 234 831 049
    Click up if you have successfully reached Lufthansa German Airlines by calling +82 234 831 049 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +82 234 831 049 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +82 234 831 049 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +82 234 831 049 phone number
    South Korea
    +66 20 566 868
    +66 20 566 868
    Click up if you have successfully reached Lufthansa German Airlines by calling +66 20 566 868 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +66 20 566 868 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +66 20 566 868 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +66 20 566 868 phone number
    Thailand
    +971 43 898 100
    +971 43 898 100
    Click up if you have successfully reached Lufthansa German Airlines by calling +971 43 898 100 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +971 43 898 100 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +971 43 898 100 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +971 43 898 100 phone number
    UAE
    +55 113 878 8151
    +55 113 878 8151
    Click up if you have successfully reached Lufthansa German Airlines by calling +55 113 878 8151 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +55 113 878 8151 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +55 113 878 8151 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +55 113 878 8151 phone number
    Brazil
    +54 115 032 0162
    +54 115 032 0162
    Click up if you have successfully reached Lufthansa German Airlines by calling +54 115 032 0162 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +54 115 032 0162 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +54 115 032 0162 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +54 115 032 0162 phone number
    Argentina
    +52 555 091 3140
    +52 555 091 3140
    Click up if you have successfully reached Lufthansa German Airlines by calling +52 555 091 3140 phone number 0 0 users reported that they have successfully reached Lufthansa German Airlines by calling +52 555 091 3140 phone number Click down if you have unsuccessfully reached Lufthansa German Airlines by calling +52 555 091 3140 phone number 2 2 users reported that they have UNsuccessfully reached Lufthansa German Airlines by calling +52 555 091 3140 phone number
    Mexico
    More phone numbers
  3. Lufthansa German Airlines address
    Lufthansa Aviation Center, Airportring 21, Frankfurt am Main, New York, 60546, Germany
  4. Lufthansa German Airlines social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  6. View all Lufthansa German Airlines contacts
Lufthansa German Airlines Category
Lufthansa German Airlines is ranked 9 among 221 companies in the Airlines and Air Travel category

Most discussed Lufthansa German Airlines complaints

Compensation delayed flight
1
(opinions to this review)