Luna Daze
Reviews and Complaints

Order 30011 placed on May 5th. Online at lunadaze.com. Is reported as fulfilled for over 2 weeks. Have not received items, no tracking information is available, and no response to customer chat or support emails. Thief phone number does not accept incoming calls. I fear this is a scam site and I am a victim.

I just want my money back period! My order #29339 it took forever for them to respond to me. I have no recollection of placing a order with them. Every review ive read has been mostly bad. I do not want the ring that was charged to my debit card without my knowing. I will sue if my money isn't refunded immediately. This is ridiculous. This site is nothing but a scam and I'm beyond livid. That is 30 dollars from my account that could go towards my childrens Christmas.

So, I've had my eyes and heart set on this White Saphire Ring for over an entire year. I finally ordered it. I was so excited and beyond happy. Its been two months, and nothing whatsoever. After a week of no response from first placing the order, I became suspicious as there was no tracking. I emailed them. Nothing. I did some looking online and saw MANY instances very similar to mine. I became worried at this point. I tried to give them the benefit of the doubt, thinking they just needed time to make the item, maybe some issue is happening. Five ENTIRE weeks went by. I emailed them because I was very suspicious at this point. Nothing. Its been over 7 weeks at this point, and absolutely nothing. I tried to ignore the bad reviews because there were some good ones. I would personally REALLY urge you to please not go to them, and find someone else. If you do decide though to still use them, please be very careful. Go for cheap items first and see if you trust them first. Don't place an expensive order. Please be careful. This company is genuinely a scam and just steals money. I'd take legal action but I don't even know where to begin. Be careful please and dONT GO TO THEM

This company is a total scam! Don't waste your money ordering from them. I ordered the double halo crystal ring on the 27/8/18 & today is the 9/10/18 & I haven't received my order. I've sent numerous emails, sent messages on Facebook & even Instagram, yet, no response.I regret not reading the reviews. Hence why I'm in this predicament. Order number: 28600

I ordered this ring over 2 months ago. I received the other parts of my order but there was a note saying my ring was on its way, a month ago. Customer service has not responded so I will be getting my money back through my credit card company. Do Not use them. They are a scam! I've noticed other complaints that were similar, if not, identical to mine... scam scam scam

I ordered this ring on Jan. 26th. It was to have been a Valentine's gift. I have not received it or got an email concerning it. I tried calling the number listed and it said it had been discounted. I looked at the reviews and it seems most of them said they had the same problem. If necessary I will submit it as fraud at the bank since that is who paid for it out of my account. The order number is 23002.

Not only did I not receive my item, but they never respond to my phone calls or repeated emails asking for a refund or a tracking number. I had to contact my credit card company for assistance. This company is a complete scam. I've reported them to facebook and the BBB, and will continue to report them in order to help others avoid making the same mistake I did.

I have purchased a yoga set from LunaDaze and wanted to get it as soon as possible so I paid some extra money for fast delivery. But it took way longer than I expected and my order finally showed up two weeks later. I contacted customer service and they promised I'll get back the money I paid for shipping but that did not happen. Recently I contacted LunaDaze again and they said they were in process of refund and asked me to be more patient. I'm still waiting! I want to know what is the meaning of this! First I had to wait two weeks for my order and now I can get a refund! Very poor service!

I have purchased a necklace from LunaDaze as a present for my girlfriend. My order arrived quite fast and I was very impressed with such quick delivery.
When I opened the package and saw the necklace I was very disappointed with its quality. It looked nothing like pictures on LunaDaze website, was made from some cheap material and some stones were missing. I contacted customer service and asked for a refund. They offered me something else but I refused and said that I wanted only my money. They did not reply.
Do not waste your money here!

I never received my order which was placed over three months ago! When I asked LunaDaze for help they sent me a tracking number which was fake and did not work. I contacted them again and asked for another number and some information regarding my order and they just stopped replying! They refused to refund me and claimed they shipped my order a long time ago and said that it was no longer their problem. Do not order anything from this scam organization!