Add People / Add Media Group
Reviews and Complaints

“Don't bother with a bad review. Just report them for policy violations. I still think that they think that actions don't have consequences. They are sorely mistaken and it is this kind of company that Google is coming down on hard and removing them. I have also complained to company house for money that they took without permission and 3 other breaches. It is not the wild west anymore and bad business practice is not tolerated. Report, report, report. Honestly, if it was sketch the company would be a bag with swag written on it being carried by a man in a strippy top. This kind of behaviour is not acceptable anymore.

This company have taken £1000 off of me . They took a payment of £500 to make a ppc for my website within another 10days they took another £500 off of me. I asked them why they did this they then said they I had to pay a month up front ? I have not had my campaign and have asked them to return my money as I don’t wish to work with them as I have changed my mind. I find it odd how a company would just expect you to pay £500 up front monthly costs. They have point blank refused to give my money back and told me that’s not an option. I want my money back and I don’t wish to work with them.

This company non stop cold call, they tried last year very rude, pushy agents. They do not listen. I asked loads of times last year to be taken off their call/ mailing list!

Today another call I told him no, he tries belittle me saying he wants t speak to the owner, I say that's me, and we have an in-house team for PPC and he continues to whale on. They do not listen! I had to tell him three more times to which I then just hung up!

Yes let me just fire my staff and hire you! LISTEN!

I feel this company must not be doing so well financially because they are desperately trying to seek every dollar out of their clients who are primarily small business owners. 6 months ago, they convinced me that the company I hired to manage my google ads were doing poorly and that if I switched to Add People, they can do better. I switched over in October 2021 so that they can have time to set-up their campaigns and be ready for the busiest time of the year - Black Friday! Unfortunately, their promises were too good to be true. My ROAS dropped from 8x to 3x even though they had the advantage of the best selling period of the year. At one point in February, my ROAS was as low as 1x. When I asked them why such poor performance, my account manager admitted to me that they probably made too many changes to my campaigns at the same time causing the slowdown in conversions. She proceeded to reverse all the changes in the hopes of reviving my account. When I asked her what the strategy was going forward, she said that they will "keep trying different things". With the lack of a sound strategy and the mismanagement of my campaigns, I requested to cancel my contract before my 6 months was up. They claimed that there was no evidence that my account was "mismanaged" and therefore, they will still be charging me for the remaining 2 months even though I am no longer using them. I am sharing this because this company is one of the most unethical companies I have ever worked with. Unfortunately, I do not have in writing what my account manager shared with me and therefore, I could not prove that she admitted to me that the account was mismanaged.

I had a sales call from them. I paid to set up my account. Within the hour I cancelled the contract, as I have a cooling off period. Since then I have been trying to get my money back. Two months later, they constantly call me. I keep saying I want my money. They even admitted they have taken my money and not done anything for it. I'm being harassed and it's becoming very alarming. Just want my money back.

They found me after i oppened a google add express campaign.
They told me terrible lies accusing google that was stealing my money and many others. They promised me that in a few months they will guide me to success.

I paid them to set up my my campaign 250 and 100 plus VAT every month.
For six months i was begging them to help me improove my results in google search but they were doing nothing. My results were going worst to worst. I was tired to ask them to help me. I had no help at all, no advises and without work for six months.

I asked them to refund me all the money i payed to them as they never did anything of what they promised.Now they are threating me with a solicitor to continue to pay them.

Stay away they are a dangerous fraud.

Buyer beware, be very very careful of signing up with this company. Their initial chat and overview will promise you to improve on what you have previously acheived. Do your research fully and properly by reading reviews and others of their customers.

They will then ask you to sign a 12 month contract on direct debit, I had it reduced to 6 months (although the initial contact person will tell you its ok, they will then say "they cant change the contract".)
Be very very careful on what they say and actualy do. My cost per real lead/enquiry rocketed up 200+% higher, and then they say we will call you for a review and forget or dont call you, they told me to suspend the ppc twice as they just couldnt get it to work.
My contract says 10% management charge of ppc spend then they say something else and try and take monies they havent earnt on direct debit. My experience is real and when ive offered them the 10% management fee on what they spent, they want more than 400% of what they are entitled to. They are now threatening me with court action. Buyer beware and check their reviews on other independent sites.

We already asked to terminate contracts in July. No payment went out in August. So it was quite clear you understood we had cancelled . You asked if you could do us a landing page free of charge, which normally is a cost.

We did ask to verify there was no cost and you said no. Which was confirmed in an e-mail.
Now you have taken another £190 without consent. I will be taking this further.
Also we asked not to be contacted again. Your files should have been updated. But you still continue to call us,
I will be taking this further as well.

We look forward to your reply

Neil / Karen

Paid them 4, 000 to design a website. They spent 7 months trying to push an absolutely terrible website on me causing a lot of stress, making me feel like i was being awkward and also costing me money hiring graphic designers to try to resolve some of the issues. Only for them to turn around on month 7 and say oh, sorry, we had you on the "wrong product" all along.

Now I want nothing to do with this company and even though they provided TERRIBLE service they will not let me out of the contract stating they cannot find a justifiable reason, when, if anything, they owe ME money.

I don't mind being in a contract with a company that can deliver but avoid any company that will use the contract as an excuse to not bother once they have you

Stay well away from this bunch of pushy con merchants! They phoned me several times a day (unsolicited) to get me to speak to them. Eventually I took their call and a VERY pushy salesman called Graeme Browne persuaded me to pay nearly £250 for a consultation I'd be having several days later. Firstly, there was no need for a consultation as all they needed to do was go to my website to find out all they needed to know. I asked him before signing an online contract if i could change my mind after singing and he said I had a 2 week cooling off period (which is UK consumer law). After hanging up I did some research into Add People and wasn't happy with what i found out.I then emailed him my cancellation of the contract within one hour of signing it. They are refusing to refund me, saying it's non -refundable. I will get my money back via my credit card refund department, but the mere fact they lied to me makes mes o glad i didn't carry on doing business with them. AVOID! AVOID! AVOID!

Just had a dreadful time wasting call from Add People! on the phone for 42 mins to a terrible pushy consultant to which, in the end, was pretty much having a go at me, do i not want my business to go anywhere, where do I want my business to be in 6 months! crikey what a complete tool ! I'm perfectly happy with the way my business is going and I have more than enough clients! I will be advising everyone to steer clear of this completely unprofessional organisation with rude, pushy consultants!

Stuart Britton they did the same to me I believe in what this guy saied in another review, the ruined me, no more ever again add people, Simon you ain't got a bloddy idea what you sell through your mouth Absolutely shocking service... Do not be fooled by these fake reviews! The initial sales call sounds great but from then on it's horrendous. A complete waste of money. Be sure to check the contract & small print before you tie yourself into this company for 12 months. They talk the talk but cannot walk the walk. These google reviews are almost certainly fake & easily made up by creating various gmail addresses... beware!
The service the provide you, can easily be set up by yourself Do not sign up with this people they are the worse in the uk!

Be aware addpeople are a scam company this company will scam you and use black hat seo, your site will vanish and they will still charge you monthly for nothing, they cost me £5000. The people who stole from me his name is Toby Dean, be aware.

Add people are a scam seo company, that will sit on there butts and do nothing then still charge you. This bad scam company is giving seo a bad name in the UK, If you try to contact them they will ignore your calls and emails, terrible company that lie through their teeth.

Addpeople are scammers. Do not do business with this shady outfit hiding behind a corporate smile. Same scam, links, google ad's they will sell you anything to line their pockets and leave you with nothing. Corrupt from top to bottom do not trust, this is a scam, they are a scam, the directors are crooks