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I used a casino website called Luxury Casino. I started off by depositing £20 (UK Pounds Sterling) and was also given a £20 bonus as I was a first time user on this site. I got lucky and got up to £350, so I tried to withdraw my money. As I went to the section where you withdraw your money there was a message saying my account wasn't activated and I had to activate my account. I could this by sending a copy of my driving licence or passport to their email address, in brackets it said that this could take up to 24 hours or by making another deposit. I decided to make another deposit as I did not want to wait. After making another £20 deposit I was still getting the same message about sending a copy of my driving licence or passport to their email address or by making another deposit. I then sent a copy of my driving licence to their email address. This seemed to work and my account was validated soon after sending the email, but I still could not withdraw my money as another message then came up saying I had not reached the limit I needed to gamble to make a withdrawal. I carried on gambling and got up to £623 and could still not make a withdrawal, so I contacted the live chat team. They told me that I had only gambled £188 and had to gamble another £460 to make a withdrawal. I told them that I had gambled much more than that and they sent me a list of different percentages for different games on their casino. It seemed that some games only counted 2% towards my withdrawal allowance and that slot machines counted 100% towards my withdrawal allowance. I then started playing on the slot machines and could make a withdrawal till I got up to £850. I then gambled a bit more and got up to £1000, then decided to withdraw my money. The money was taken out of my account, but there was a message saying that the withdrawal was pending and could be reversed. I logged back into my account the next day and it was still saying that the withdrawal was pending and could be reversed. I then contacted the live chat team again to find out why my withdrawal was still pending and how long it will take to get my money. They told me that withdrawn funds always stay pending for 2 days to allow you to reverse the funds, then they get sent onto my card which takes 3 working days. I then tried logging back onto my account a few days later, but it was saying that my account had been locked. I then contacted their customer services team who looked into my account and told me that it had been locked by the risk management team. I had to email them to find out why my account had been locked. I asked them for a phone number, but they said that they haven't got any phones in their office and I could only contact them by email. I emailed them and spoke to them on a few mails, and they are trying to say that they will not give me my money because of a breach of bonus account terms and conditions of the casino, but their terms and conditions make it almost impossible for you to cash out any money by accepting their bonus. Luxury Casino is run by casino rewards who I believe are licences by you. Could you please look into their terms and conditions which are unfair.If you need any more information, please do not hesitate to contact me.Kind RegardsQaiser Malik
I will cut tne first part of my story... withdrawals.. oct29, 2016... since i knew they would need proof of identification, i already sent them before they ask me. Talked to an support agent and told me all is fine, i recorded every chats i had with and you will see all my conversation with them. Screenshots and emails i am going to provide. First withdrawal, $600 and $450 total of $1050... then they told me of 2 days pending for a chance to be reversed by me. Of ourse i did not touch it for 2 days. Pending should be gone but nope, i received emails asking for ID and utility bills. Told i already did sent them my passport and drivers photocopy and a copy of utility bills. Now there asking for my bank information because that is the method i chose.i sent them my bank information. 4days had gone by, now they are asking for a voided check. Why should i give them a voided check, i use paysafe to deposit money to there account. Instead of void check i sent them my bank statement. Now they told me there is something wrong with my bank account, i gave them my bank direct deposit that i have been using for more than a year. They said it is wrong. One department after another support, riskmanagement, and payme ts alternately asking all over again for the same requirements saying they did not re eive .10days now, they are still verifying my account, insisting for a voided check. I never use cheque. I sent them a picture of my debit card, bank info, uti
Ity bills, ID, passport and they still need something to verify. Which i know for a fact, to verify is asking for a utility bill wihich will show your name and your current address. And im asking for a callback from either there manager or the owner but no luck. I tried calling them using the phone numbers on the web but ypu cant go thruogh.. i guess they are bogus. I want to file a complain. I hope they get punished. Why would they insist for voided check? Never used my bank to deposit i used a different institution, and before i make a deposit i registered my bank. Now, will it take this so much time just to verify. One screenshot will show you, an agent already went through my account or checked my file and said that im good to go, i will received my money in no time, and that was on the 2nd day of tne pending process of my withdrawals. Now 11 days, still nothing. Thry are scam.
Hi my name is mr. randy ilagan from montreal and it happen to me. I received an email a money $1, 365 depositing to my bank account. because all the money I win and try to withdraw I never got them so when I saw that email I reverse withdrawal goes back to my casino account and I play max the game and I win $6, 500 then I withdraw my winning and and say my withdraw was successful after 9 days I still never got it so I email them and they said its confiscate all my money. I promise my grandmother that I will send her money to buy her medicine. my grandmother died I did not even had chance to see her to say goodbye I was soo mad I want to kill some body. but thats only goin to make it worst so I they in my bedroom and cried. [censor] I hope they all burn in hell
When I see these low minimum deposit players complaining about not being able to cash when accepting a bonus that is just BS. The Casino has protected itself against low rollers with these bonus T&C otherwise they would go broke within weeks. If you want to win and cash out just ask support to delete the bonus as then you have no play through requirement which can be high for certain games.
Yes I won 1020 canadian dollars and they dont pay out live chat leaves the chat when asked about this. casino rewards hides there [censored] hiding behind a license of a indian reservation in quebec canada go to interpol so they can look into the matter as the rcmp wont do a [censored] thing. I am filing for a class action suit against casino rewards join me brent jonson
what do you need for others to join you in the class action Brent, or are you still pursuing it. We too have had a small win refused on some bogus technicality and an even more bogus logic response from Risk management at Casino rewards. They were fine with taking the money, not so good at paying it out! I see many others having variations of the same problem. What a scam, would love to see a class action. Please let us know how to join you in this. Doug and Michelle
i complained to the gaming authority Monday and there getting my money for me by Sept 20th
I'd like to join your lawsuit. I've been taken for so much money and now my account is locked and I can't speak to anyone.
bob here 3600 owed to me
I actually am having a hard time getting a refund on a deposit. Signed up to Zodiac Casino and made a deposit, then my account was blocked without ever being allowed to play. Turns out that they are affiliated with Casino Action which i had self excluded from. Somehow i was able to sign up and make a deposit but now the Risk Management wont answer my emails and refund my 50cad. Pretty frustrated and chat keeps telling me to wait for Risk Management to respond. Its been over a week and still no answer.
This happened to me almost exactly but with $200. I asked that my account be blocked and my money refunded. I spoke to Risk Management via email after being unable to speak to any agent and was told that the money left in my account was only bonus money and that I wasn't able to get a refund. I'm really upset because I'd spent a lot of money there.
I am now completely blocked and can't speak to anyone other than Risk Management who hasn't told me the truth.
I also suspect some of their games are rigged. When I played there, I noticed that when I tried stopping the reels they would always quickly bypass anything good like scatters and give me a horrible spin. I'm unhappy with their service and treatment of me so far.
Casino Rewards, shares ALL your information with third parties even though they say that don't. I was getting calls from India, emails from different banks based over seas via my information sold to them from casino rewards! I spoke to Coraline to get my info removed and she declined, said flat out no, I reminded her that we have a privacy act in Canada and she has to remove it if I ask! Online Chat is overall a joke, they constantly re route you to different agents. I said "Good Morning" and I got a " I do not understand your request, I will transfer to a different agent"... are you serious! LOL
Won money also took a month to get. Not worth the hassle! Stay clear of them!
Disgusting casino group. All of them Casino rewards groups includinf Luxery pay nothing hing. Been playing for 2 years and they are completely useless.
All the daily winners that they post are nothing but BS!
Closing all of my accounts.
HER IS THE EMAIL I GOT FROM THE CASINO REWARDS LAWYER Dear Mr. Johnson,
This matter has been referred to me for response. The Commission’s Dispute Resolution Officer investigated the facts of your complaint against Casino Rewards and Golden Tiger and, on September 18, 2018, provided you a decision dismissing your complaint with reasons. The Commission supports this decision and has nothing further to add. The issues you have raised about “limitation periods” should be addressed to the entity or entities with which you contracted. I WOULD HAVE TO SAY THIS GUY IS KIND OF OUT OF TOUCH.MY GOD
You have indicated that you have consulted with legal counsel and that you intend to initiate legal action against the Commission. Accordingly, will not engage in any further discussion with you directly but will respond promptly and vigorously to any proceedings received from your legal counsel.
Murray Marshall
Legal Counsel
NOW I LOOKED THIS GUY UP
I DID NOT KNOW CANADA HAD TRILLIONS GUESS HE KNOWS BETTER.I DO NOT BACK DOWN FROM IDIOTS LIKE HIM.HE WILL FIND THAT OUT
I want to make a complain about luxury casino online
I was playing after making my deposit of $200 and I won $500 but they don't want to paye and I have the receipt number with me.
Can you help me at least to get refund.
Thanks.regards.
Good Luck they will not give you your money I would be very surprised, They have ripped me off , and many people, The worst casino online stay away from these crooks
I can't get in to play cant text back to you
I had over 14.00 in my account and I was playing the newer thunderstruck game and got the scatter and then I got kicked off the game. When I did finally get back on the game my money in my account was gone and I lost the scatter bonus this happened September 30th approximately 6 or 630
Mostly the same as everyone else has said, it's like a merry-go-round and they constantly cut you off from the chat, have never replied to my mails the phone numbers they have are never answered says contact via mail or chat then back to the merry-go-round again 🤬🤬🤬 this has been going on since 02/09/22 and still ongoing on the 04/10/22.
i always had had this happen to me twice once with this luxury casino 2800 dollars in winnings the confiscated from me instead of belong me resolve why the confiscated and they knew i didn’t have any idea how but wouldn’t explain any information to me and then i the won again off zodiac casino and they also confiscated 1600 from me online casinos are looking to be more of a rip off and a hassle now a days more then ever before get your [censored] together and get some better live customer service staff
I tru tongonon thé casino but no acces
This Casino they are change everything I win a little bad and they was asking me my bank statement IDs now they doesn’t wanna pay anybody
I constantly try chat and want to talk to human I feel it's so impersonal
I have been trying to reach someone to help me but can’t find no one, it only gives me yes or no questions and can’t talk to anyone. I made 2 deposits of 50$ each time. I still haven’t got it and was wondering if u can send it back. I wanted to play now not tomorrow
I’ve never talked to robots and it’s very frustrating
Had been email twice this morning. First was at 7:35am, after opening email I unsubscribed the second time and again at 9:59 am. Have unsubscribed 3 times now, and I continue to receive promotional emails that's are not valid ad I already have and account
They will lock your account for no reason, it’s easy to deposit by whene you want to withdraw it’s another story. Just don spend you money in this casino guys, it’s a SCAM, [censored]ing big SCAM.
edwardgrant@gmail.com address is 1228 st paul windsor ontario my birthday is august 14 1944 my postal code is n8s4t7 i deposit 20 at a time and now owes me 80 dollars i can,t get by location so can,t play slots please help me and don,t pass me to anyone else
hi im bob i have a simular prob then you sent doc cant verify 3 weeks waiting
I contact the support team let them know that I did not receive my payout of 1852 on February 21st I got an email saying that I would get it in 2 days with the email never got I've text you guys many times never got no response just that be patient I would really like this to be paid out my email is aunt karenm@gmail.com
I am waiting for 3 weeks now for 130 euros from yukon gold casino and 350 euros from luxury casino I can supply my account number if you wish my card is a visa one my account is in Post office main st Cashel Co Tipperary
Keep asking for ID I gave him my birth certificate I am everything that they needed and I still haven't been paid out over $10,000
Bonjour, j'ai gagner 2650.00 $ la semaine dernière et j'essaie de récupérer mon argent mais je ne suis pas capable de vous envoyer mes documents. C'est vraiment compliqué et je suis vraiment pas content [protected]
Withdrawal never been a problem until this recent win, their telling me its been 63hrs and the wait times 48hrs I'm no maths wiz but I am certain 63 is more than 48 lolol... I'm getting the feeling their not going to pay out.. Will update if anything changes But I would not recommend Luxury Casino to anyone until they have resolved these issues...
I haven't been able to log my account
I withdrawal money from luxury casino into my skrill account and it's 72 hours now I have received nothing and there is nothing showing on my id on luxury casino no information regarding my transaction there should be customer commitment as money value to us we are spending
Transaction number [protected]
A couple minutes ago I agreed by talking to someone from customer service at the luxury casino to deposit $30 for the $30 Boyes when I went to do the $30 bonus or whatever everyone whatever automated customer service person or whatever I talk to is telling me that not only did I didn't deposit $30 but that I 80 don't get the 30 bonus activated
won $3.000. I tried to withdrawal money, and it kept asking for my banking information, my personal information. I still haven't received any money or respond from the company. I lost $2,700. Stupid me for trusting on line casino
I can't get to my account and can't reset, just going back in forth to login and reset
I had request 40 etranfer from my bank and the codenamed is CAR8e333 and never gotten the funds or refund and it was taken out over 3 days ago
Hi there, i had similar situations happen to me, can we communicate about this. I have lost hundreds of thousands because i am a pronlem gambler. They eithild those winnings for a reason. That reason is for weak people like me that have a bad gambling problem. They cant wait to gamble again so the reverse the winnings and lose it all over again.
Is anybody starting a class action lawsuit against this casino, they prey on the weak like myself.