Maaco Franchise
reviews and complaints

My car was with this Maaco shop for six working days. They have not completed the work, but prepped my cars hood. I needed to get my car today, since school has now started, the hood has been prepped for 3 of the 6 working days and paint still has not been completed. The manager will not apologize, accept any responsibility or accountability for his team. He has no idea what’s going on, and it’s clear he is absolutely useless with communication. He also said it’s my fault I randomly dropped my car off on Thursday 8/10/2023, when he told me I can drop it off the day before. I also called every day that week to determine the best day to drop off the car. I am absolutely livid at the service I’ve received, and now I have RO drive around with my hood all messed up With scraped off paint, until they feel like getting to my car I guess.

It’s ridiculous

We dropped our vehicle off at MAACO in South Toms River on 5/8/23. We get a call back on 5/15/23 that “Your truck is totaled …ok?” To make a long story short, your manager Tom Rauf who appears to be visibly intoxicated blatantly advises us that our work truck is now ruined. He made a false police report claiming that no one was in the vehicle at the time and that a worker just turned the key and it “took off.” He claimed there were no surveillance and he would not give us the owners information nor did we receive an apology from Tom or the owners. Tom made it very clear that he doesn’t care and would not assist in any way. He now admitted that he “didn’t see what happened and wasn’t sure if someone was inside” after we told him that we were advised that someone was in fact in the vehicle and that there are cameras he admitted there are cameras but “doesn’t have access” and that he doesn’t want to deal with it.

I type in caps because of a computer vision problem i have. I am mad but not screaming-----maaco in n. Charleston sc has my nissan that was sent there on march 8th. I was told the front end damage from a deer collision would be fixed in 2-3 wks. I still don't have my car and i cannot afford a rental as that has been exhausted with my ins company. If they would have told me the truth about time to fix it, i would have never taken it there. The rental was only for 30 days, so i thought i would have my car back in time for rental return. No one will call you back with update. Monique nor fred has been of any help. Monique says they have 40 cars to repair--well why take on more than you can fix in a reasonable amt of time?they have been paid for repairs by my ins company in full. And i need my car. If i can't get to work will hey pay me unemployment benefits?

i want my car fixed but this maaco in n. Charleston sc has problems.

Today, 02/10/23, I went to pick up my car from the redo paint that they had to redo from the first time that was mess up within less than a year under both of my doors on each side. I paid from Diamond flake which is a red flake inside. I could only see the red flakes the first time when the sun had hit on it. Thats it. Today, I immediately notice my black panels sticking up on the car and in the back where my satellite us, thecwires were showing which it wasnt like that when I brought it in, so I immediately let the worker know and he immediately got on the phone with the manager Chris Bethan who told him on the phone to fix it. I dont have pictures showing those two first bad [censored] up mistakes. Third, i notice the door chrome part peeling off from them touching it. Why did they mess with it, I have no idea because they were painting underneth my car doors. Remember, my car wasnt like this. Third, got inthe inside and notice all these marks on the inside of both doors and the handles and carpet of the inside. It was some marks on my seat also but I wipe that off. They dont care. The manager should make sure thay each person car is up to part when they leave. So i callef the shop and told him my concerns and issues and at first he act like he didnt care. I ask for corporate number which he refused to give it to me. Of course he would because he knows that his giys and this shop [censored] up. Then he have the nervous to tell me to stop yelling. Do i supposed to be calm after all of these mistakes when I paid macco THOUSANDS OF $$$$$$$$. I font think so and I told him to think as if he was a paying customer like me. He would be upset also. He did call me back avfew mins later and ask if I were calm and to take picturrs showing him the mistakes and offer me a free car wash coupon, but he said they wasnot responsible for after market value items like my foor handles and I told him, I dont know why not. It was not [censored] up when I bought it to your shop and I did take pictures before I took my car in. Please. I would have been better taken my car to any othet paint shop, but Macco. This is by far the WORST WORST. Macco shop. I am asking for my $1,445.56 where I can take it some where else. It was more pictures, but can’t find those now.

January 25, 2023
Mr. Ronnie Womack
6014 Sirenia Place
Waldorf, MD 20603
Mr. Don Mestas
MAACO – Upper Marlboro Autobody and Paint
Store #: M2652
5301 Southwest Crain Highway
Upper Marlboro, MD 20772

Mr. Don Mestas, I am writing to request a full refund in the amount of $2,695.67. The refund amount breakout is:
$2,317.41 Repainting of my 2005 Ford F150 Pickup Truck to correct the error that Mr. Mestas/MAACO caused on 12-28-2022 $156.99 Missing Under Hood Insulator from 2005 Ford F150 Pickup Truck after Mr. Mestas/MAACO had completed the repainting to correct the incorrect painting of pickup truck 12-29-2022 and informed Mr. Mestas/MAACO on [protected] $221.27 Missing End Caps of the Grill Cowl for the 2005 Ford F150 Pickup Truck after Mr. Mestas/MAACO had completed the repainting to correct the incorrect painting of Pickup Truck 12-29-2023 and informed Mr. Mestas/MAACO on [protected].

On December 28, 2022, I returned to MAACO – Upper Marlboro Autobody and Paint Store to retrieve my 2005 Ford F150 Pickup Truck after being informed by Mr. Mestas that the vehicle work was complete and ready for pickup. Upon seeing the incorrect paint color, I informed you that the color was not correct and not the color that we had discussed and agreed that you would paint my pickup truck on November 19, 2022. I then told you that you/MAACO had made the error in paint color. However, you informed me that I would have to pay extra to have the truck repainted after acknowledging that the paint was not the correct agreed upon color to paint the truck. Also, you required that I had to pay in full the amount of the November 28, 2022 Final Invoice for $5,832.50 before the required repainting to correct the color error would be done (indicating I had to pay in full for the incorrect paint work before any paint correction would be completed).

I informed you that I did not agree with you and that I should not have to pay extra for a mistake/error in the paint color that I did not make. I also informed you that I would like to resolve this problem/issue at that time, to no avail. I informed you that I did not want to proceed with legal action, but would if needed to receive my total refund amount.

On December 29, 2022, I was informed by AST Master Tech/Fabricator, Jay Weil that the Under Hood Insulator and End Caps of the Grill Cowl were missing from my vehicle. I informed you on January 25, 2023 of these missing parts to my vehicle and you responded by telling me the parts were in bad condition and were not put back on the vehicle. I was not I informed by you/MAACO about the missing parts, their condition nor non-replacement.

I am once again informing you of the errors your company/MAACO made to my vehicle and requesting a full refund in the amount of $2,695.67. I have tried to discuss and work this problem/error out with you to no avail. I request that you respond to my request for a full refund within 7 days upon receipt of the certified letter to you. I can be reached at [protected] or [protected]@gmail.com.

Ronnie Womack

Ok I gave them my 2017 Mitsubishi in October. It is now the middle of January and they still haven't completed my car! They have made my life miserable! They're always "waiting on parts"! Why are they always finding different things to order! What makes it worse is I can tell they don't care at all how this effects me! This is by far the worst service I've ever gotten. And I know all y'all do is give an automated message but for whomever reads this, just know if my car isn't done by this week I'm seeking legal action!

Got a paint job from MAACO for a 2007 Pontiac G6 on Needmore in Dayton in 2018. Paid additional to repair a 3" scratch in the upper right fender. Car was mostly parked in garage during the COVID outbreak. Noticed the repair failed to hold and an additional vertical split and bubbling occurred in the same front fender.

Returned to manager who stated it was "not their fault" and it was due to some previously-unreported "bondo" issue (which would have been discovered upon first repair)

Manager then tried to con me for additional "repairs" for over $500.00. Took the vehicle to two body experts who stated this was clearly MAACO's fault and they should make things right.

Oct 17th i brought them the car.Nov the 15th pick it up wet and snowed that day.after the car dried the dents were not fixed. Called around 230.pm no answer on the same day.Called the next morning her name is Pat, and told her, she said she forgot about the dents.brought it that Sunday drop it off, to be fixed.pick it up on the 26th and got home a dent on the back fender and door not done.I taped all the places and gave a note telling where the dents were.also i told them that both gaskets around the lights, was wrecked and they done it, to replace them. Not done. poor work and who ever looks to make sure the job is done.Does not care i guess.

11/18/22 i picked up my 2020 subaru impreza from store # m2807 fishkill ny. There was paint over spray all over the car,and rear bumper cover was just painted and deep scratch in my new paint job.The car was there 6 days, i complained about it, they dont give a dam, i had get ride cost me $ 200.00 round trip for this job plus $ 708.65. I did not want go through that again.I am very pissed off.A bunch dummies in that shop.

Had work done on my 1968 Mercy Cougar at the Masco Store in Vallejo #2879 the job wasn't Good so I filed a Small Claims against the Store and wasn't awarded the judgement of $3683.17 unfortunately the Was Closed when trying to retrieve that judgement I have sent the court papers to your Cooperation Office Still no response. How can I retrieve this judgement. Email address [protected]@yahoo.com

Phone number [protected]

Robert Newt

On 7/25/2022 I went to maaco auto shop located on 2434 N story Rd. Irving Texas 75062. I was given an estimate for repair on rear passenger door and a full body paint. The estimator Carina Alanz told me that there are two tops of the line paints available and the difference between the two is around $250. then ; asked her what is like the top-of-the-line paint? she answered"like it just come out of the factory" I was excited by her description and without hesitation I told her I want the premium paint. She also suggested that one of the silver moldings for the rear passenger door is broken and need to be replaced and it costs $236. I agreed and she asked me to pay for the part in advance and I paid $200 of $236. finally, two days later on 7/27/2022 dropped my car off and was told the car will be ready in two weeks. Three weeks passed by I didn't hear from them and I called to see what's going on. The answer I got was, it will be ready in a few days, a week later called back and I was told some of their painters quit and they are short of painters and I was promised by the manager Mike that my car will be ready in a few days but it didn’t happen just a false promise. finally, I got my car on 9/8/2022. I thought the paint was ok. The next morning, I had noticed the molding I paid for was not replaced instead they put back the same broken Maulding. I went back the next day to ask why they did not replace the Moulding that I already paid for and the answer was we replaced the wrong part and if I want the Mauling replaced, I need to pay the difference on the cost of the wrong part. I could not believe what I heard and just left. Three weeks later, I have noticed the paint on mylhood start swelling and a crack across it and small chipping and peeling on body in front of the hood. I went back and show Carina and she took the picture and told me that the reason for the peeling paint is because you did not want primer at the time of I show you the estimate which is absolutely not true. she went on to say this thing to be fixed you need to pay for the primer $50 and I did not want argument I said it is ok I pay the $50 just fix the paint. she told me she will talk to her manager first before the decision, a few days later she called me and said " After I discussed it with my two managers, they said you need to pay $800 to fix paint. That was the last time I talked to them. My paint job has a five-year warranty to say the least and they don't even want to honor that. Here I am after paying $2800, three weeks later, I am driving a car with peeling paint on the hood. very heart breaking, disappointing and helplessness. Unfortunately, if this matter is not resolved, I am definitely will take a legal action against the business. It is not about the money. I don’t want this to happen to any consumer in the future.

My son is at your Milwaukee Maaco location picking up his car after repair. They are requiring him to pay in cash (hard cash, wont even take zelle or venmo) although they clearly accept credit cards. He has a credit card in his name along with valid ID. They have THREATENED him several times that if he does not pay cash now, they will hold his car, will charge him $120 day storage fees, and they will "beat the [censored]" out of his car. They have made several threats and there are independent witnesses as well. They took the car and locked it away. My son is an 18 year old college student there and we live in Florida. They are taking advantage of a young adult. We asked to speak to the owner on the phone and they refused to speak to us, saying that he is 18 and that they are doing business with him only. I need assistance ASAP.

WARNING! If you have an accident in your car and need a body shop, DO NOT GO TO MAACO on Central Commerce Dr in Pflugerville.

They kept my car for over TWO months for repairs, A more professional company would have accomplished in10 days to 2 weeks max. When I finally was able to pick it up, it had not been properly cleaned and was filthy. I will have to have it detailed in order to get the car restored to an acceptable level.

Things that go wrong are never their fault, They accept no responsibility.

The estimate from my insurance company was f03 $2300.00 that turned to amount to over $6800.00

This company is poorly managed, will tell you lie after lie, never return a phone call, and keep you on hold forever.

Truck dropped off 8/15/22. Promised within 10 days. Was not ready. We are to leave this area for a job in Kansas 9/18/22. Was promised we could get truck 9/17/22 truck was not finished. What was done was horrible with pock marks, paint runs, sand marks & solvent spots all over. Roof wasn’t even painted. Production manager refused to give us # for GM OR owner. We are unable to leave for work now losing thousands each day.

Price quoted was very reasonable. Unfortunately, the body work done was not professional and the paint job is crap.

The manager who took my car lied about the timeframe to complete the job and until I said I was coming for my car as is, they were able to complete the job.

Very disappointed as your company usually has high standards and is known for quality work.

I would not return to this location. Powerline Rd, Deerfield Beach,, FL.