Tires Plus Total Car Care
Reviews and Complaints

Mr. James Hogan is one huge asset to Tires Plus. I have brought many family vehicles and James always greet me with a smile say , How can I help you today sir? I had to stop by Richard D Sailors last week and James was their , he is such a respectful young man. I went by with another vehicle today at Lithia springs /Thornton road and he was here , We need more phenomenal associates like James at each Tires Plus its some i went into and walked out with their rudeness way to go Mr. James... James even had some disrespectful customers at Lithia but I just listened he didn't get out of character ! Thanks JH for helping me with my mom and daughters cars. Keep shining my friend

I have done business with this store for a few years now. I've been happy until today when I purchased a new set of tires. I didn't need an alignment. It drove straight and the tires wore evenly. The store manager insisted that he put my car on the rack to check the alignment. He claimed the toe was out on both the front and rear. It was aligned in December of last year. Most of my driving is highway related but there is some around town. Now, with new tires, it pulls severely to the right. Was it necessary to put my car out of alignment to sell me an alignment? I'm sure that this is corporate practice so I'm sure that no one at the company will care or do anything about it. I'm just warning people if their car doesn't need an alignment, don't buy your tires from Tires Plus. Purposely knocking my car out of alignment to sell me an alignment is bad business. I refuse to ever go to one of your stores again. I'll gladly pay one of your competitors to fix what the Tires Plus store on Manatee Avenue West in Bradenton, FL did to my car. I'll be surprised if I even hear from corporate about this but there is NOTHING they can do to fix this! I'll never recommend this company to anyone again and I will give every bad revue that I can. DON'T DO BUSINESS WITH TIRES PLUS!

Our van wheel bearing broke apart, on August 2. 2024, and only our brake caliper was holding our wheel on. We called three Ford dealers, Firestone, and a few other repair places, and all told us it would be days before they could look at it. We were from out of town, and traveling through Cincinnati, headed to Toledo. Tires Plus took us right in, and inspected the vehicle within an hour. They repaired it the same day, including two wheel-bearings, rotors, steering knuckle, fluids, and related parts. They even worked after closing, to finish the work, and send us on our way home. We might have had to pay for a motel, tow-truck, taxi, etc., but avoided all those expenses because of the fine work by the guys at Tires Plus. Special thanks to Jim and El.

After analyzing multiple customer reviews, it's evident that Tires Plus offers a mixed experience. While some customers praise the prompt and professional service they received, others express concerns about issues like miscommunication, unnecessary upselling, and delays in service. It seems that the quality of service at Tires Plus can vary depending on the location and the specific staff members assisting you. Potential customers should approach Tires Plus with caution, ensuring clear communication and setting expectations accordingly.

Bought four Bridgestone Turanza Quiettrack BL 80,000 mile tires. All tires showed excessive wear at less than 28,000 miles. Asked for replacement at store (#244261 in Onalaska Wisconsin) and replacement was refused. Manager offered to sell me four Firestones at dealer cost. This in no way made up for my financial loss on these tires. I refused his offer. So called 80,000 mile tires should last more than 28,000 miles. This sounds like the typical Tires Plus experience. Do yourself a favor and stay away from these stores. I lost over $500.00 on this bad deal and I'll never buy from them again.

Trickery, dishonesty, inconsistency, repeated price changes, double facing seem to be a new characteristic of this business.

I have been a customer of this shop for years, but as its changed its technique, I reduced my business dealings. Last year, the alignment check service was free, now that I called (Yesterday- 5 minutes before I drove my vehicle there), I was told by its manager that it is $22.00. At the exit, it charged me $26.00. An alignment of $110.00 in price first changed to $275.00 then $998.00 all in 5 minutes time frame. When I told the black guy why from $22.00 to $26.00 he had no answer…

I did alignment 6 month ago , yesterday a screw came off from the control arm and second one is loose , when I went to tire plus the refuse to check my car they said they didn’t touch that screws . I have video them refusing to fix my car or check it to provide diagnosis .

I have a video how to make an alignment to my car , showing they need to touch it .

Now I went to Toyota and they said I need to paid for a new piece $750 plus installation and fees . I don’t have total amount yet .

I was on highway when I feel something come wrong and stop inmidiatly to check what’s going on . And have picture from screw .

Manager refuse and technciian

After At all I have to many and words with them I was really mad may live was in ⛔️ situation they didn’t care about it

Manager from the store have a race harassment to me saying return to your country Venezuelan xxxx I have bad word but never about race

Good morning,

I am a first time guest at the Brandon location. My visit was at 3pm on 07/06/23 I had been scheduled for a set of new tires alignment and right side cv axle .Upon arrival I asked if any work could not be preformed would I be called before any work was done the response was yes.I left my car for 3hrs and was called to pick up tires were done cv axle was done but no alignment due to needing Tie Rods and right control arm .I was very upset as I was never called to ask do u still want to put the tires on since a Alignment couldn't be done. NOW I have to get the Tie rods and control arm immediately or will waste almost 500 dollars on a set of tires.I should have been informed and would have had the axels done and skipped wasting the money on tires till the work needed was done.Poor decision making on the shop and bad guest service as well.

Sincerely,

Selina

Hello,

I visited your Tires Plus Service Department on Tuesday, June 6, 2023, for a 12:00 appointment to have my tires rotated. However, instead of waiting for 2 hours, I was rescheduled for Wednesday, June 7, 2023, at 8:00 a.m. I arrived at 7:30 a.m. and was disappointed to find the place in a filthy condition. The trash cans were overflowing where customers sit and in the bathroom. The chairs were sticky, the tables were dusty, and the floor appeared to have not been swept in days.

I asked the young lady at the front desk how often the cleaning crew comes in to clean and empty the trash. She mentioned that she has only seen them once and they are supposed to come in every Friday. When I inquired about the manager, I was informed that he is on vacation for 2 weeks and there is no one in charge.

This is not the first or second time I have encountered this level of cleanliness at this particular Tires Plus location. It is especially concerning to sit in such unclean surroundings, especially on a day when the air quality is already poor (Code Purple).

Tires Plus does great work, but it is essential to have a dedicated cleaning crew and regular supervision at their locations to ensure cleanliness and customer satisfaction.

Call at 8:30 to see if they had our tire size and they did. Ron said to bring in our camper so we did, he took our info and said he would call when ready. At 3:30 I called and he said he did not have our info after we gave it to him and he would get right on it. At 6pm we picked up our camper with no new tires. Said he was busy. He At least could have called! Ron acts like he does not care about anything! We have been using Tires Plus for years. Will be taking our business elsewhere.

Went to tiresplus in Vero Beach, Fl

5/3/2023 to have a tire repaired. Tires were just recently purchased. I was asked to pay for the repair which in past purchases always had road hazard warranty included with purchase.

Ultimately, I just paid $64.20 for road hazard warranty that in the past was automatic. I would like to know why this time would be different than the previous five tire purchases. I never had to ask for nor was it even discussed in previous visits. Never had a complaint before but this just seemed like a kick in the b——.

I had an appt which when I should up was denied. I was also told my alignment wasn't a lifetime one and I know it was. They keep bd records. They put work on incorrect vehicles and don't document correctly. This happened before with another vehicle until I tracked the paperwork down to proof them wrong. I have been with tires plus for appx 10 years and I am sick of the poor service. I will take my buisness to a reliable provider. I missed work to have services done and nothing was resolved.