Tires Plus Total Car Care
Reviews and Complaints

I bought four tires from them on 3/18/11 with road hazard warranty. the car has only about 12, 000 mi on it since and the tires were rated for 65, 000 . Also the tire was on the back of the vehicle which usually wear less .I got a flat on 2/8/12 and went there to get it replaced and they said it was worn beyond the warranty and made me pay for a new tire. what a bunch of B.S... This is just plain fraud and I will also be contacting the attorney generals office to see if I have any recourse with them

About 2 or three years ago my car alternator went out, and the nearest place to me was tires plus. I took my car there and they told me what the problem was, and I told them to fix it. A friend picked me up, and throughout the day, I kept getting calls to see if they could replace my winshield wipers for x amount of dollars, and that I needed a new battery because my other one was drained from not being recharged due to the alernator problem. I told them just fix whatever problems came with the alternator.

I come back and my bill is 750 dollars, I don't see my old battery, which was only six months old, and they don't give it back to me. Now it is three years later, and I have the same alternator problem. I don't think that is long enough for that 750 dollar service and part to last. Don't EVER take your car here!

Talk to customer service over the phone very polite but in person very cold and rude was very surprised came to the conclusion it was my skin color by the looks I would get from the employees and any time I would ask a question the act annoyed. What should I expect from a town called coon rapids (lol) I work full time and go to school. No matter what you do or how hard you work north or south you still a [protected]@#ga to some people

ex employee warning all customers in d.c md va areas to be advised that tires plus is a scam charging customers for alignments that are not done unless you stand by the door to watch them also fake brake flushes are encouraged to enhance bill, also double billing, installing previous returned tires as new on unsuspecting customers cars all of this in approved by management but if you get caught they wont stand up for you thats why im a ex employee and whitsle blower i was too honest also they target mostly blacks in this area very racist co.but im on a mission to spread the truth i have never cheated a customer but was told to do so . stay tuned.

I visited tires plus (Minot ND) to get an oil change. After being there for over an hour in the 30 min oil change bay I asked what the problem was. They said the "tech" was looking for the oil filter. I had to tell them that they needed to remove the skid plate to get to it. The bad thing is that the next morning at home I discovered that out of the 8 screws that hold the skid plate up only the front two were still installed. It was pretty hard to miss seeing how the skid plate was hanging pretty low to the ground. I did let tires plus know of the mishap and they provided me with some screws so I could correct the problem. Can't wait until winter is over so I can start doing my own oil changes again. *** -10 degree weather.

My girlfriend went in for an oil change and they told her eher car needed 1, 400 worth of work for a head gasket replacement, and they proceeded to tell her that once they had a head gasket go out in the middle of the night in a remote area and they were left stranded. I am a mechanic and there is nothing wrong with her vehicle. I was unable to do the oil change because i was out of town. These people should be ashamed of themselves. In addition to that they told her that the wheel bearings were loose and her tire was about to fall off. Umm wheel bearings dont get loose the wear from friction yes and they can wear out but they don't get loose, again i am a mechanic. I am so pissed at this place, bunch of croooooooooks, . never go there never never never never.

We dealt with the over priced quotes and extremely rude service from both "management" and staff at the Aurora, Colorado Tire's Plus. Our explanation from the manager about a rude staffer was "that's just the way he is, and we can't fire him for just being an angry person." Unbelievable.

General brake repair quotes for $800! Raditor quotes for $800! Run, don't walk from these con artists. They are in the business to make money off of anyone who is not smart enough to get second opinions. Think twice. Avoid these scams. Stay away from Tire's Plus.

I took my car in for a oil change, and they said I needed new radiator hoses, coolant flush, new tires, transmission flush, thermostat. They said the transmission fluid was so bad they didn't know if they should do it but they would. I had them fix the hoses and coolant flush. Now a year later I had to shell out another $500.00 to have this fixed because they never fixed the problem. When I called corporate office they got me the district manager and basically he said not there problem because I didn't take it back there and it only has a warranty of 12, 000 miles and I was at 13, 000. When I took my car to a transmission place and had it checked out, they said they don't know what tires plus was talking about that my car was fine. I also had to get new tires that day because my 50, 000 mile tires only made it to 19, 000. I asked tires plus how can this be, they told me I must be a hard driver. If i was to call the tire company I could do that. So I did they said they would be happy to replace the tires if I would just go back and have tires plus send in one of the tires. When I went back to tires plus they said they would not do that. I addresses all these issues with the corporate office, they did not care he was so busy trying not to take the blame rather having concern on what tires plus was trying to do to people. I WILL NEVER GO BACK!

I purchased 4 new tires for my 2005 Cadillac STS some months ago. Their are two different tire sizes that are required i.e different sizes for front and rear. At the time I also purchased the road hazard package which includes rotation, balance, etc. in addition to lifetime alignment. Every 5k miles I brought the vehicle in for an oil change with the instruction to check the alignment; never assuming that I also had to instruct the technician to balance the tires.

After approx. 20k miles on the new tires I began to hear significant road noise. I took the car in to the local Tires Plus store and discovered the front tires were beginning to "cup". I asked to have the alignment checked and inquired as to whether they had been balancing the tires previously. I was told no because I hadn't given those instructions. My reply was that I never left instructions to "up-sell" me on other services but the store management hadn't been reluctant to do so. It seems to me that your store would maintain a history and perform a simple tire balance as a routine part of alignments and tire checks.

As a result of this exchange I decided to seek replacement tires elsewhere and discovered that the Tires Plus technicians had originally installed the tires I purchased incorrectly. That is, they installed the larger size tires on the front and smaller on the back...opposite to the manufacturer's specifications. I have returned for oil changes and alignment five subsequent times and the mix up with the tires was never noticed.

After I brought this to the attention of the store manager, he offered to replace the two tires that were ruined. That promise was made three weeks ago and I still have not received any new tires. Even if I get the new tires, I'll have one new set and one set that will need replacing in a few thousand miles.

In addition to the tire fiasco, I've been advised to have replacement parts installed that when I checked with other auto technicians, discovered were not needed.

Regardless of how your company handles my tire problem, you have soured a previously good customer. Your store's reputation is suspect in my view and I will not hesitate to inform others of my feelings

I took my SUV to this location to have 4 new tires put on. I paid to have all four wheels balanced and a alighment. When I headed out to the expressway I noticed that the front wheels were shaking and this persisted. When I called I was assured that the wheels had been balanced and front end aligned and that the skaking had nothing to do with this. I took it back and they kept the car for a full day. They re balanced the tires. I left and the same condition existed. I took the vehical into the dealership where I had originally purchased the SUV and they examined the vehical. The first thing they pointed out the no one had balanced the tires as the weights were more than two years or older. The dealership did a new balance and the problem was fixed. I contacted Tires Plus and the instantly offered to refund my balance expense at the dealership. As I have come to find out that this is standard operating procedure at Tires Plus that they bill you for services that are not performed. Shame on them and I hope by reading this that shop elswhere.

When I bought a set of tires last winter from Tires Plus in Omaha NE, I was told that they would put my snow tires on every winter at no charge. I made an appointment in advance for 10am this morning. When I dropped my car off I was told that they were backed up and it could be a couple of hours before they would have the work completed. It is now over 4 hours later and when I called I was told that my tires are considered low profile and they will try to have the tires on in another hour.This is really poor customer service and I am now having buyers remorse. I referred two friends to them this year who purchased tires. I will not do it again.

I went for an alignment & wheel balance. I had a coupon for $20 off alignment and $15 off wheel balance. With the discount included, the total price I was quoted was at about $91, so I thought it was a pretty nice deal. I agreed to this price and was told this would only take about 90 minutes. Hence, I decided I could wait by taking a stroll at a nearby strip mall.About 40 minutes later I get a call on my cell from the mechanic trying to pitch me to buy new rear tires. I tell him, "I know my tires are a bit worn but I am not in the financial position right now to get new tires". He tries a few ways to get me to replace them, I simply tell him, no thanks.

Another 30 minutes later I am called up again and told I need to replace the tie rod on the right tire, which would cost me an additional $200!. "It's just too old and rusty that we can't do the alignment if we do not replace it", the mechanic tells me. Ok, all I planned to spend money on today was to get a wheel balance & alignment. I am not in the financial position to get anything else done. I was ready to just tell them - "Stop. Just charge me what you've done so far and I'm outta here." ... Frustrated, I walk back to the shop and have them show me what exactly they doing.

The mechanic shows me the needed rod replacement. Still unhappy, but with my car tires already out, I feel compelled to just let them finish. So I waited a total of nearly 4 HOURS to get the alignment & balance done and tie rod replaced.

I was initially quoted $275 for the tie rod + labor. On top of that was the $91 for wheel balance & alignment. I felt screwed over & did not hesitate to show my dissatisfaction. My entire bill then was lowered to a total of $242. STILL it was a LOT more than what I initially planned to spend that day.

It's almost closing time by the time my car is done. I pay my due and drive away. ... ONLY to discover a few miles down the road that my car's alignment did not seem to have been aligned at all! It still veered to the right as much as it did before!

I am not just dissatisfied. I am PISSED OFF at the utterly poor service this shop offers. Guaranteed I will NOT be a repeat customer and will advise everyone I know to avoid this shop at all costs. For a job that is so standard, their service is beyond dissatisfying!

On August 6th 2009 I purchased 4 New tires from Tires Plus. I purchased Road Hazard Warranty and lifetime balance at an additional cost of about 14.00 per tire.

6 months later when I went to get them re-balanced, they claim they had no record of my paying for lifetime balance or road hazard warranty.

Since everything went into the computer, I feel they are lying. My opinion is they do this regularly and I hope that if this is so, others will come forward.

My biggest mistake is losing track of my receipts. I have searched high and lo for them but cannot find them but I definitely paid for those extras.

Well, Let me say this, when you have a small leak and need an overflow tank, be careful. Why? my car was driven around after 3 1/2 hours without even the clips on the hoses and coolant was spraying ALL OVER THE ENGINE.. speaking of which, I dont even think they put beamer coolant as paid for and discussed, because after that, just a simple water filler...now thats not a correctly done tank flush and refill...

Hey it gets better, cabin air filter- top of the line with charcoal in it- YEAH RIGHT, opende dup the cabin air filter compartment and the cheapest filter, NOT charcoal, was inserted and the entire area was clogged with leaves and whatever else from over 8 years- They did not even remove the debris, left the lines clogged and put in a chinsy filter, NOT THE ONE THAT WOUDL COST ABOUT 39 RETAIL 49 there, but a 5 dollar filter, and so on... Lets go a step further- an air filter, how about not putting the hoses connected back on the clip and breaking one in half..YES thats right.. but the worst, to do preventative, and to hve neglegence of not clipping radiator hoses so that a car is spraying coolant all over it .. imagine if i did not know about cars, i would have made it 2 blocks and been on the side of the road... Ironically when asking about a fluch of the tran system and fluid repalce, i was TOLD NEVER ON A BMW, well guess what- YES it is recoomended for scheduled maintenance at 100K, IM at 96K. I am disappointed- what a disrespectful insult down to teh incomplete work that could have severely DAMAGED my car, when doing preventative.. and moreso, AN OUTRIGHT LIE, about a charcoal cabin filter- and 2 days of repairs deciding i will let them do it, as it was 10 bucks more than buying the good filter myself and putting it in, which takes all of 20 seconds..SCAM- to say to charge 49 bucks for the best filter and to throw in the chepaest and noteven clean the area..well? so, i paid tires plus because i have a credit card there, and now, i will be paying BMW to check the system, the broken line from the air filter, and why now my car IS NOT running great when it was running FANTASTIC. Lets go further, i was there 2 days in a row, 2nd day calling first to make sure parts arrived- well...the reason i was there for FOUR HOURS, was supposedly the waiting for parts? another LIE, the parts were not there... I have a feeling BMW will be flushing my system AGAIN and replacing it with BMW fluid, or course which is 2495 a gallon, and i was charge dfor 2 to see the coolant all over my engine- which REALLY LOOKED LIKE WATER... in fact, what was blowing all over my engine from clips not reattached left absolutely not one spot of coolant color on the ground..hmmmmm ok 4995 for a tp of the line filter- and seeing the cheapest and all the area not even cleaned out-hmmmmm makes me wonder what else they did..I am mad, I am doing 100% preventative to my car to upkeep it, and getting lied to and having to worry that by upkeeping my car, thattires plus could have damaged it severely..I am calling them tomorrow, and also calling the credit card company to discuss what they did and the charges, at most minimal, if i see it is not 100% bmw coolant in my car, and of course the filter issue, I am disputing the charges and I am reporting to the state.

the mistake of the clips ok, I am empathetic, but the outright LIE about which part would be installed, I AM ANGRY AND WAS SCAMMED OVER THAT

I had a new AC sysytem installed on my 2002 Chevy S-10 for the sum of $806.00. Two weeks after the install I returned to the Tires Plus center with concerns of a loud knocking noise. I was told that it was not my (New) compressor, it was my belt tensioner. This visit was not doccumented by means of a work order, they simply came out to the parking lot, opended my hood and and made the diagnosis.

I returned to Tires Plus a year later to have a front tire replaced and asked to have the "Knocking" noise looked at again. This time it was doccumented. Again, I was told it was the tensioner.

Well time has past (2.5 years) and my AC finally quit again. The knocking noise is much louder now.

After to returning to Tires Plus today I was told it would be $120.00 to diagnose (not to fix) my AC sytem. The mechanic said that the knocking noise is coming from the compressor. Since I waited "So Long" to have it looked at, they could not warranty the part.

In hindsight... the "New" compressor was bad from the start. Sure the compressor was working (cooling), but it was just a matter of time before it failed completely. I think they new all along that the compressor could have been bad and they just put me off and put me off and now that it has failed. It has been too long to warrant a warranty.

Bottom Line. Make sure that all work or complaints are doccumented in their system. Do not trust their diagnosis and get a second opinion.

Barron Booker
[protected]@yahoo.com

Simple shock replacement turns into them wanting to do $1500.00 in work. Telling me parts need replaced when I know they've been replaced already. Telling me they'll be done in 30 min. here I sit 2 hours later.

Its bad when you're typing a complaint when you're sitting in the waiting area! This place is worthless. Fat lazy workers. Nothing better then watching them lolly gag in front of the car while the parts are sitting on the bench next to them.

He guy that tells me 30 min and gave the original quote is no where to be seen. Great customer service ###.

They charge $20 for a service that you get anyway...

This does not make any sense, how do these people sleep at night, knowing they are ripping people off. The mechanics check out your car thoroughly even if you don't purchase the tpvi...

Dont go to tires plus

Mechanics are on commission, they get paid when you spend money so naturally they are looking for faults with your vehicle and trust me they will let you know when something is wrong and even sometimes when there is nothing wrong with your car.

Again... Dont go to tires plus,

You will get ripped off one way or another.

I had to get my car towed from the highway for over heating. Closest place was Tires Plus. I told them them the problem appeared to from a leaky radiator. They confirmed that was the problem and gave me an estimate of $700.00, $400.00 for radiator installed plus $150.00 to flush system and $150.00 to replace a $6.00 thermostat. While I was waiting I was calling around for comps and prices ranged from $250.00 to $450.00, The $450.00 estimate happened to be another Tires Plus. When I told them I couldn't go for the price and was going to take my truck elsewhere they demanded $74.00 for the estimate, when I objected to the charge they proceeded to remove my valve stem on all four tire and removed the air, leaving me stranded. I had to call the police to get things shorted out and paid there estimate charge. They tried to royally screw me. Never ever take your car to the Tires Plus.

I recently visited my local tires plus for and oil change and tire rotation. They finished the work in 45 min. Not the slowest ive ever seen but not the fastest either. Then on my way home to winona my tire falls off the car, driving the car on the rotor for a few hundred feet. When I get back to the shop they inform me that they cannot do anything and that they are not responsible. I do not understand, they were the last to take my tires off, why are they not cooperating. They are not going to hear the end of this.