Tires Plus Total Car Care
Reviews and Complaints

I dropped off my van at Tires Plus in Warminster PA on Sunday, with an appointment for an inspection and oil change. They told me that the equipment for testing emissions was down, and so it might take longer than normal. I called at the end of the day, and they said the equipment was still down but it would be fixed first thing the next morning. Monday came and they called to tell me that the equipment was STILL not working and it would take until the end of the day. They finally got the inspection done, and told me I needed a full set of tires and a new brake light to pass inspection. I agreed to buy new tires but refused to pay the ridiculous price of $15 for a tail light, and $30 for the pair. I told them I would purchase and install the new tail light myself. So I went to pick up the van, immediately installed the new bulb, went back inside to get my inspection sticker, and they said, "Sorry, you need to make an appointment for a re-inspection for us to put on the sticker." I was FURIOUS, after they held my van for two days and screwed up my whole schedule, now they are going to hold me up ever more for an appointment to check a single light bulb? I argued with them and finally got them to agree to look at the van as soon as they were done the car they were currently working on. I asked how long would that be, and the woman behind the counter said "I don't know, however long it takes." I said "why don't you just ask the technician?" She said, "It's not good to interrupt the technicians when they are working on a car, because it will delay that persons service." So wait a minute, its okay to delay MY car for two days, but you can't stop working on someone else's car for 15 seconds to look out the window and see that the brake light is fixed? I said, "I've bought four sets of tires here, and I've been a loyal customer for years, but I will never buy anything from here again.

I purchased 2 tires from Tires Plus. A week later, on my way home, one of the tires exploded. Fortunately, I was only going 15 miles/hr when the event occured. This could have happened someplace more dangerous such as on the highway so I am glad that it did not. However, when I contacted Tires Plus about the incident, they told me that they would tow my car at MY expense and check out the tire. Then they told me that it was my fault that the tire exploded because I must have hit a curb or something. I know that I did not hit anything. The tire was just poor quality. I demanded a refund, but they refused to give it to me. They said that I should have purchased their "tire insurance" Something that was never offered to me in the first place. I filed a complaint with the BBB. A manager replied back to the BBB stated that the tire that exploded was not one that I purchased from Tires Plus. That was a total lie, and I still had the tire as proof. The matter remains unresolved, but I just wanted to get the word out that if you got to Tires Plus, you could be spending over $100 on a tire, that you will have to replace in a week.

If you want to get a dent in your car while your getting your tires changed, then Tires Plus is the place for you.

I dropped my car off to get snow tires put on & received a call from the company that my car had been involved in an "accident" with another car in the parking lot. After getting insurance info. from the driver of the other vehicle, the Tires Plus manager refused to give me the company's insurance policy/information. They also told me my tire change wouldn't be ready for another hour or so. At this point they had already had my car for 5 hours! Once I finally got the call to get my car, my vehicle had been with the company for 8 hours and one accident.

I received no apology and no compensation for my ordeal. If that wasn't bad enough, they have done nothing to help me sort out anything with the insurance companies and refuse to answer our emails, phone calls, and letters about the accident. Now I can't even get my car fixed b/c there is a "pending liability" issue - in which my insurance company had found tires plus at fault but they refuse to answer phone calls. Now I'm being held responsible for a accident that the tire's plus employee was involved in. I know... how is that even possible?! I wasn't even there. I urge you not to take your vehicle there.

I see a trend in the complaints. I bought tires at the Gwinnett, Georgia store. I was quoted one price and when the work was finished the price went up (no product or work change). When I arrived I was then asked to give an immediate deposit so that they could go get the tires. No inventory may mean they are financially unstable.

I also experienced the advice that additional work was needed (rather costly work) only to find by second opinion that it was not needed.

This is not a business you can trust or rely on at all.

We went to Tires Plus to have a belt put back on - the belt is new this year. They charged over $50 (for 10 minutes of work) to put on the belt . They claimed we needed a new one. The same company said that our other vehicle needed over $600 in repairs . Turned out we needed less than $300 in repairs.

Tires Plus in Springfield OVERCHARGES its customers. I requested a refund when the belt came off a week later. The manger declined.

What a rip off!

We only went there since we needed service on a sunday. Say away from this place!

This actually happened a while ago, but I thought I should warn other college students. When I was a sophomore at UGA, I blew a fuse in my dash board. Even though I am a girl, I am not an idiot when it comes to cars. My dad told me to take the car to Tires Plus to get them to put in a new fuse for me and get some other minor things taken care of (oil change and tire rotation). So I took my car to the TiresPlus on College Station. After a couple of hours, they told me the reason my dash lights did not work because the entire electircal routing in my car was bad and they were going to have to replace everything electrical, which was going to cost me about 800 dollars an hour for a few hours. They also told me they replaced all the fuses in my car just to be sure.

So, after listening to that line of bull, I got out of there. I didn't get any work done on my car that day.

The next morning, I went and bought a fuse at a local store for like 3-4 dollars and changed it myself. That was about 3 years ago and my car works fine. No other auto places have found anything wrong with the "electrical routing" sense then either.

The TiresPlus on College Station in Athens is looking to make easy money on any ignorant college girl with "daddy's credit card."

back in may took my car in get 8 new spark plus bills $154.00 for labor and platium bosch plugs, now i started to have problem with my car runny rough took it to my mechanic in starke since it closer found out that they didnt replace my spark plus and left the oringal in it so they robbed me and didnt change any of my spark plus and i was there sitting in waiting room at tires plus for almost 3 hrs and i was told that they had to order parts like normal reason but never change it, I will not recommend any one to tires plus they are thiefs and bad customers service.

Brought the vehicle in for 2 new tires and a alignment. Service writer came back and indicated that I had a bad tie rod and bushing that needed to be replaced prior to an alignment. The alignment would be worthless if these items were not corrected first. Total cost $488.00 . Had a personal friend look at the vehicle and said there is no reason to replace the tie rod, atleast not right now. The service writer also indicated that my air filter was bad and needed to be replaced-why I dont know, I didnt ask for this service, he had no reason to look under my hood. The cost to replace an air filter $39.00. The real filter was replaced less than 4 months ago and actually takes some work to get at. Okay, I know everyone is starving and we all want to make more money but this gentleman lied point blank to me and indicated "there are 2 filters, one to clean the air in your car and one for the engine."

This reminds me of 7 years ago when I went to the west side Tired Plus to get new tires- this gentleman indicated that my brakes were bad-were they? No I brought it to another dealer and they told me I had another year of use out of them. These people that work for tires plus are crooks, should not be trusted and should be put out of business.

I bought 4 'NEW' Michelin Cross Terraine tires plus the 'warranty' for a total of $841.91 from Tires Plus June 2017. At the time I, like millions of others, was unaware that you can find out when the tire was actually made by looking at the DOT# on the tire wall which gives the week and year the tire was manufactured. The long and short of this story is that I was sold 2 tires that were already 3 years old, 2 tires there were one year in age at the same full price, and was told by 'Howard' in Jacksonville Florida (district manager) that they are allowed to sell tires up to 5 years old to consumers. The NHTSA recommends that tires be replaced that range in age of 6-10 years of age. So, you can buy tires that are already 5 years old and get only 1-5 years of actual wear if you go by the Highway Safety Administration's guidelines. They additionally recommend that it also depends upon the make, model, mileage, etc. of the tire if you can expect to get as many as 10 years. Tires Plus will only offer you the difference between what the tread wear is and the actual mileage you have on the tires towards 'new' tires (whatever the age really is you would have to check again). And so basically they offer you nothing. My car's tires had only 29K miles on them and yet the tires are 8 years old, the car is 7 years old, and I bought them 5 years ago. I asked Howard if he would (since he's in the business and knows this information) if he would knowingly buy 3 or even the 5 year old tire and not only put them on his own car but also pay FULL price (like we the consumer is forced too). His only response was to state that he could say the same thing about what I do for a living (not knowing what my career is). And to that end, I am a Realtor and in no way have I ever met a buyer who goes into a transaction knowing how old the house is that expects to pay the same for a 3-5 year old house that they would pay for a house next door that was built in 2017! I hope that everyone reads this if for no other reason than to be aware of the age of a tire at the time you're in the tire store so you can make a better decision as to whether you're going to pay the same price for a 5 year old tire that's been sitting around in a HOT warehouse or if you would rather be smarter and buy a truely NEW tire for the same price!

Tires plus has a $ 99.00 breake special, I was having rear shoes put on . this is what the mechanic did, he took a small screwer and pocked a hole in the rubber boot of my wheel cylinder then sprayed WD40 inside to make it look like my wheel cylinder was leaking . then call me into the back to show me my leaky wheel cylinder . He still had the screw driver in his hand . He got disgusted I would't changed it . I took the the car home pulled the hub off and cleaned the brakes and cylinder with brake cleaner . drove the car around tring to put a lot of presure on the brakes . then took the car to another garage to to have the wheel cylinder checked . the only thing the could find is where someone had pocked a hole in the rubber boot, the wheel cylinder was not leaking !

They fire store personel for not selling stuff as requested by district staff. They dont fix cars they sell what makes the agenda happy for that day. you can go in on monday and they will sell brake flushes and coolant flushes, tuesday they will sell trans svc and fuel svc and so on. And then this "tpvi" you must sell 2 or 3 or more a day plus get so many credit cards a day (known as cfna credit apps) or you will get a meeting then threaten or fired. This is not a mechanical repair shop but a scam to make the rich richer in the corporate world of Tires plus, they do not care about the customer at all.

I had an alternator put on my son's car in May. In June, it stopped working again, so they did replace it. Well it stopped working again in July and they refuse to make it good. I paid $350 for this work and I am so pissed I don't know what to do. I don't have the money to go pay someone else to do the same work that Tires Plus did such a crappy job on. Does anyone have any ideas as to what I can do to get them to make this right. I would appreciate any help anyone could give.

Long story short... a good female friend of mine had a 2000 Mountaineer with a 5.0 V8. Had a misfire caused by a bad coil so I came and helped her get the vehicle to TP as they were the closest place that was still open. The next morning they called to say all was well so she arranged to have a friend come pick her (+son) up so she could get her car. She paid $220 and left thinking all was well. Went to drive away and it misfired just as before so she went back. The store told her she needed a tune-up consisting of plugs and wires... in total the repair cost ballooned to $615. (Insanity!) To make matters worse, the "ASE Master Mechanic" installed the #2 plug wire directly ON the hot exhaust manifold. Who does this? I noticed this a few days later and rerouted and taped up the damaged wire. Contacted TP corp to complain as their "repair" cost $615 and lasted just over a week before her car needed attention at another TP location while she was 130 miles from home visiting friends. I requested a partial refund as this was a horrible experience for my friend (not to mention myself) but after bouncing numerous email with someone at TP corporate the store manager finally called me and offered only a few free oil changes. For the record, the exact same spark plug that costs $3.33 RETAIL will cost you $9 at TP. When you charge premium prices you should deliver premium service and not botch a simple job in such a blatant fashion. High school auto shop kids know better than to have ignition wires ON exhaust manifolds unshielded.

I have since emailed TP corporate asking to be put in touch with the store owner as their free oil change offer was nothing short of insulting, but that request was ignored.

They may be ok for Tires, but I would never ever trust them with basic car care again, especially since they don't appear to want to keep customers happy when something goes wrong. I've worked in this industry and know it goes a LONG way to own up to your mistakes and sometimes offer a refund to make right with your customers. This store does have friendly staff so they will smile and be polite as you pay twice the retail price for the parts they install. If they screw up you'll be offered a few free oil changes and be informed "that is why we offer the warranty" (so another store can fix their mistakes?)

I will never ever set foot in another Tires Plus store after this experience.

went in at12:30 to get a tire fixed. finaley got out at 4:20. kept moving me back time after time. said next time i come in i can have a free oil change. how long will that take?