Tires Plus Total Car Care
Reviews and Complaints

Burned again at (Tires plus/firestone) palmetto bay location. Had power steering fluid leaking from reservoir area. Oscar (Service writer) said it was the high pressure hose, needing to be replaced.. He originally quoted $179 to replace.. I hesitantly agreed.

After $54 hose ($18 online) was replaced, it still leaked, back next day, wasted another hour, took it home, still leaked. Returned three days in a row, still leaking. Third day (Oscar's) day off. I personally talked to the repairman and suggested he check the.25 cent rubber seal between the new hose and pump. Yes! It was the.25 cent rubber seal that was broken. He showed me the seal and replaced it with an old one from his tool box and apologized.. He did what (Oscar) told him to do.. Replacing the hose was not required, no broken hose. I requested the old hose to examine and found no breaks. Oscar would not let me see the new replacement hose... I accepted whatever at this point, I just wanted to get away from these people.. It was my call, my loss, I trusted oscar's diagnoses, my mistake..

They offered me a free oil change for the inconvenience and I accepted. Next day I decided to check the oil just to make sure it was okay. It was 1 qt overfull. I called oscar, immediately took it back to be drained. He confirmed it was overfilled, took my keys and then told me I had to sign a statement saying I would accept, not following manufactures instructions of oil capacity, allowing one qt below manufactures recommendations. I told him (No) please give me my keys back and I will take it somewhere else, I don't trust you... He (Oscar) refused to give me my keys until I sign a statement... Of course I refused to sign any statements and asked for my keys again (At least 5 times) he wouldn't even acknowledge me.. I was about to call the police and he finally relinquished and gave me my keys. There were two other customers who thought this guy was mentally ill... They couldn't believe oscars demeanor and attitude... One customer immediately left. She was scared of him. I took my vehicle a couple of blocks down the street to one of their competitors had it drained and replaced with the correct amount... This was not the first time I was burned at this location... I learned my lesson this time, never again..

Never again customer,

I got a engine diagnostics and they fixed what was wrong and my light came right back on with the same problems I had before they fixed it. My car had a misfire in the engine &I they fixed it and it's misfiring again if they did a diagnostics they should know what's all wrong and should've fixed it like they said they did. I'm not a complainer, they said they fixed my car and it's driving the same.

Burned again at (Tires plus) palmetto bay location. Had power steering fluid leaking from reservoir area. Oscar (Service writer) said it was the high pressure hose, needing to be replaced.. He originally quoted $179 to replace.. I hesitantly agreed.

After $54 hose ($18 online) was replaced, it still leaked, back next day, wasted another hour, took it home, still leaked. Returned three days in a row, still leaking. Third day (Oscar's) day off. I personally talked to the repairman and suggested he check the.25 cent rubber seal between the new hose and pump. Yes! It was the.25 cent rubber seal that was broken. He showed me the seal and replaced it with an old one from his tool box and apologized.. He did what (Oscar) told him to do.. Replacing the hose was not required, no broken hose. I requested the old hose to examine and found no breaks. Oscar would not let me see the new replacement hose... I accepted whatever at this point, I just wanted to get away from these people.. It was my call, my loss, I trusted oscar's diagnoses, my mistake..

They offered me a free oil change for the inconvenience and I accepted. Next day I decided to check the oil just to make sure it was okay. It was 1 qt overfull. I called oscar, immediately took it back to be drained. He confirmed it was overfilled, took my keys and then told me I had to sign a statement saying I would accept, not following manufactures instructions of oil capacity, allowing one qt below manufactures recommendations. I told him (No) please give me my keys back and I will take it somewhere else, I don't trust you... He (Oscar) refused to give me my keys until I sign a statement... Of course I refused to sign any statements and asked for my keys again (At least 5 times) he wouldn't even acknowledge me.. I was about to call the police and he finally relinquished and gave me my keys. There were two other customers who thought this guy was mentally ill... They couldn't believe oscars demeanor and attitude... One customer immediately left. She was scared of him. I took my vehicle a couple of blocks down the street to one of their competitors had it drained and replaced with the correct amount... This was not the first time I was burned at this location... I learned my lesson this time, never again..

Bayonet Point, FL:

It took them 5.5 hours to install 4 wheels & do a tune-up w/oil change. Car wouldn't run when they were through. They said the battery was dead and insisted in me purchasing a new battery when they knew the old one was still under warranty.

They test drove the car before giving me the car and the battery light was on. I was told that it was OK and would turn off in a couple of days! As it turns out, the alternator was bad. They didn't even check it before I left. Needless to say, I broke down with a dead battery!

On Monday December 14, 2016 I took my 2003 Chevy Tahoe Z71 to the District Heights location for vehicle inspection and winter package, I arrived at 7:10 am, and I addicted I would pick it up 2m, when I arrived the next day the work of replacing my left wheel hub was not done, nor were my wiper blades installed, Ronald Hamlin then apologixed6over and over and henoffer3d to lay for my 2nd day for my rental car which was deducted from my bill, of $451.00 I should have been credited some more the service for my inconvince, and the staff acted like they didn't care, other than Ronald Hamilton, upon my return the next day, the wipers that were installed were the wrong size and when I turned on the wipers the blades slid off.

Today I received a phone call from a police department, that somebody is accusing me taking a tool from your shop. I work for Tires Plus for over 23 years and never steal anything in my life. Now because your employee misplace or left in the customer's vehicle, they are point at me. Yes I was there five months ago purchasing some tires. After three hour of wait, I went back there and started to mount the tires myself. Nobody ever say "no" or to stop me. I do not like be accuse of something I didn't do. I have inform my lawyer about the issue, because I had it record on my phone. Be careful who you are pointing fingers at! My lawyer will contact your guys in this matter of wrong doing.

I was shopping around my VA area for replacing my 4 tires for a 2003 Honda Civic LX .
I got a printed estimate from Tire Plus website for a specific type of tire and went to the shop to replace it. Shop location: 8217 Lee Hwy, Fairfax, VA
I was attracted to the fact that it was specified to get $60 back into a Visa card and also it was stated that the tire replacement will be done in 59 minutes or less.
I dropped the vehicle and I also requested to perform a leak test for my cooling system because I noticed a slight increase into my cooling system temperature.
I asked the manager how long will take to complete everything - because I had my whole day booked with activities - and he told me that shouldn't take longer than an hour.
What happened after could describe as a nightmare:
- it took more than 4 hours to perform the work, having me circling around their shop, every time increasing the wait time by half an hour
- they came back telling me that the tires I am requesting are not in stock because the tire size printout from their website was wrong. The tires that they mounted were not qualifying for $60 discount
- they gave me an estimate for cooling problem. I was told that they will have to replace the radiator, hoses, thermostat and head gasket. All for $2500.

I took the car to another shop where they found the upper hose clamp being the culprit for overheating the engine. Cost me $15 to replace the hose and clamps.

Crooks, thieves, incompetents, liars!
I will sue them shortly in small claims and place a BBB complain as well.
Stay away from them.

On Jan 4th 2016, I had to have my car towed from my place of work in Marshall to the Tire Plus in Marshall due to I could smell coolant and smoke coming from underneath the hood. It was my radiator, which they fixed but in the process they called me to tell me that my air conditioner was also broken and that they had taken out the compressor and were wondering if they should put it back in. They told me it would cost me over another $200.00. They explained that they broke some hose clamps and had replaced them and said that everything seemed rusty and hard to take apart. I was very upset to hear about the air conditioner. I took my car to 2 different mechanics and told them what happened and showed them my receipt from Tire Plus explaining all that was done and both of them said they had no reason at all to even touch the air conditioner. They both told me to wait till it gets warm enough to try then to see if the air conditioner works and of course it does not work. Because of Tire Plus I don't have any air conditioning. I asked them to do 1 thing and that was to fix the radiator and in the mean time ruin my air conditioner. I have never had a problem with my air conditioner. Each of the mechanics said to take it back to Tire Plus and have them fix it since they broke it. Very upset customer. Now that I will be going to Yellowstone on a vacation, I won't have any air conditioning. I know I won't recommend that anyone else take their vehicle there so that the same thing doesn't happen to them.

The company Tiresplus Conyersga offered to buy 3 and get 1 for free. I also decided that it was good offer and placed the order. Unfortunately, the company fooled me. They received the payment for 3 items and sent me only 3 pieces. But when I replied and told to send the 4th item, they started to ask for shipping costs and other fees. I was disappointed and wanted to share my experience with other people.

found a screw in one of the new tires I had installed at your Englewood fla store, called them up for an appointment to have it repaired, was told that it would take 30 to 45 minutes to have it patched. showed up at the store on time, only to wait 90 minutes before I was told their "tire man" went to lunch and I would have to wait even longer. why even give people appointments if you cant keep them? better yet, why employ someone at a tire service that isn't a "tire man"? two of your employees were standing around playing games on their phone, while only one was working in the bay. unbelieveable

11-21-2012 went to tires plus they replaced a power steering pump on my 2002 honda odessey
[protected] while getting an oil change at another place was told there was power steering fluid leaking
[protected] returned to tires plus
Was told yes fluid leaking they would need to replace pump again
12-30-2013 now again issue with pump I go to honda dealership to solve the issue
Result I need a new power steering pump. 500 more dollars
I call tires plus and they state I am out of warranty! Which one I ask?
It is only 10 months since I replaced the second pump. They state no warranty on second pump only on first one!
I am very disappointed with this clear dishonest tactic. I had a funny feeling when I brought the van back that they never did change out the part. Something is clearly fishy here.
I don't appreciate having to replace a part that originally lasted 10 years three times in two years. I expect at least to be compensated for the third pump.

BEWARE OF: TIRES PLUS at 274 Robert C Daniel Jr Pkwy, Augusta, GA! LOUSY, RACIST, & UNPROFESSIONAL: Tires Plus (Incompetent & unlicensed Tire & Car Repair & Vehicle Maintenance)...DON'T GO THERE! They treat customers rudely, they damage customers' vehicles while they're supposed to be doing oil changes, rip off customers, store managers are rude to customers & have attitude problems, talk back/insulting customers, and they routinely discriminate & mistreat all minority customers! Beware DO NOT GET YOUR CAR SERVICED AT ANY Tires Plus Auto Care, stores! Recently, they made two customers wait for over four hours, just to change a flat tire!

Saw an ad in the paper for this company so i called to ask about an oil change for my vehicle, was told the oil change was $17.99, which would have been a smoking deal. Asked when i could get it in, they said "Right now, bring it down", so I did. Got there, got signed in, asked about some sort of tires plus inspection which i declined, offered a credit card which I declined, was told my oil change would take about two hours and recommended the mall accross the street to pass the time. Wait a sec, I told them I just called and they said I could get it in right now, they told me well, we'll get it in right now but the service is going to take a couple of hours. what kind of oil change takes two hours? so much for right now. I saw a sign inside taht said 30 minutes oil changes, asked why I wasn;t getting that, and they told me that was for appointments. I was like, ok so why did your guy just tell me 10 minutes ago to bring it on down they'll get it right in. Finally said they would get it sone in an hour which was much more acceptable. Called me 45 mins later and tried to sell me almost every maintenance service they have (mind you my veh is up to date on services) which i also declined. Came back after the hour and it was done, but then went to pay and they tried to charge me $47.63! Whoa whoa whoa whoa, what happened to 17.99!?!? they told me that is an introductory price for most vehicle that take less than 5 quarts. They didn;t even ask me on the phone what kind of vehicle I have. You'd think that they would ask about your vehicle if not every oil hange was the same? I was going by what I was quoted. I think they say this stuff on the phone to try to get you in the door and charge you and sell you the most stuff they can now that you're there. I fussed about the price and they made it $23.99, which I paid just to get out of there. I complained to corporate about the price switching and they gave me a card for a free oil change but I dont know if I want to do it now. I felt like the company was trying to cheat me.

Is there anyone honset at Tires Plus?
Through my involvement with Tires Plus I have to say beware to all who enter their driveway. I am convinced that the shop workers are basicly honest, it is the management that has to be watched. Listen to the conversations and you will be appalled. The guy working on the car reccomends one thing and the manager will add to that what he wants to sell, no matter the technician says. I have heard them argue. My mother was told she needed a lot of work on her car because of it's age even though it has few miles. She had no idea what they were talking about only that it had to be done. A phone call to the dealer revealed that what they told her was untrue, and the work they did was substancially more expensive than the dealer. And that was without factory approved parts. When I complained to the manager; a squeeky voiced, unshaven kid with apparently little knowledge of cars, I was offered a free oil change! As I sat in the waiting room to speak with the manager who was finishing a cigarette and talking on a cell phone, I listened to the conversations at the front desk and what came through the window from the shop. When one manager at the front became aware of this he started speaking in Spanish and when his boss came to the front he looked at me and then said something more in Spanish. Nothing to hide? Right.
I understand that the technicians are competant there. The management is obviously money hungry and has no ethics. The combination of the two only works for the Tires Plus company, not for the customer.

On February 11, 2012 I brought my vehicle in by appointment to have my heater core/ coolant system checked, and if it would or would not be replaced. The only problem I was experiencing with the car with no other mechanical or driving problems. I have owned the car for 10+ years, and I've maintained the vehicle since ownership. I have had lots of work done to it over the years, even having the air conditioner retro fitted. The car has been working beautifully until today. This is what occurred . I waited for nearly 2 hours to learn the verdict?...When the Service Manager came to me, he told me it was the heating core...But!...I had some other issues. He told me his mechanic took the vehicle out and opened it up, "whatever this meant?", and that my transmission was slipping in high gear...My cars transmission has never!, ever! slipped in any gear. Till today, and when it was returned to me. I really didn't take in initially what the service manager was saying, I just thought the tech wasn't familiar with the car, and how the transmission changed thru the gears, When it transitioned thru the gears, and when it reached 40mph you could feel it a little more when it went into high, nothing big, this was normal, its always done this. Once I began driving the car home everything felt normal, until I got to this speed, and there it was, it wouldn't transition into the high gear. At this point we called back to Tires Plus to talk with the store manager...It was here that it all started. I don't know what happened to the car, nor do I know what the tech driving it did?. I just got a few blocks after realizing this occurring, and asked for the store manager, he answered, and I told him what was happening, and this is the way I was given the car back. Everything he said was in their defense, and that the tech couldn't have done this, and this. I knew I didn't bring the car in like this, or this would have been the major issue of why I was there in the first place, my heater core would have been on the back burner. Who would bother bringing a car in for a heating problem if the cars transmission was doing this?. It even sounds crazy!. First the car has to be drivable to want to have a heating problem looked at. He said I might have, it is cold outside!. I could see that talking on the phone was going no where, and I told him he was making me hot about all this, and I was coming back to the store. He response was, "Yeah!, bring your little ### back up here!". This is the guy whose gotten my business over several years, and this is the way he talks to me. If nothing more this tells me and should anyone who is considering doing business with that store/shop what a no good ### he is. When I got there he told me not to blame him for my car falling apart that his tech couldn't have done anything to cause the problem, and when I asked if this was gonna turn into a legal issue, he response again, "go get your "little attorney!". With customers listening I hope they got an ear full of what they could be facing if they get their car back with problems that weren't there prior to taking it in...I have called the corporate headquarters, and I do plan to contact The Better Business Bureau, and The Chamber Of Commerce first thing Monday. The cost associated with this kind of repair could be $1800 or more, probably more the way garages charge.