Tires Plus Total Car Care reviews and complaints 1
View all 155 complaintsTires Plus Total Car Care - shoddy work
I will not go to Tires Plus again, (except today to try to get my money back.) While I used to respect Tires Plus's work and even recommended it a few times, their service has been less than adequate over the past year. I got 4 new tires in late Apr of this year. It took far longer than was initially promised as 1 of the tires had to be brought in. I was told it would be about an hour, it took 2 1/2. I remained positive based off my prior service. I was told that I could not get an alignment because tie rod bushing was bad. I did not have the money at this time to fix but I would bring it back when I did. I had to bring the car back on 5/19 to get one of the tires fixed as it kept losing air. Technician said that one of the valve stems had not been sealed properly and that it was fixed. On 6/30 I came in and got the tie rod bushing fixed. I was charged $79 for the "free alignment" I hadn't received with my tires because it was "after the fact". On 10/25, my daughter got a flat. Both front tires were down to the radials. As I was out of town working, my wife took it in and had both tire replaced. The technician said that whoever had done the tie-rod work, we should take it back to them and make them fix it as the tires should not have worn down that quickly. Duh- approx 8000 miles on 40, 000 tires. I do not know how he could have missed that they had done the work, nor how he could have missed that they had sold us the tires. Also, he charged my wife $183 for the new tires, and big surprise, they could not align the tires due to the tie rod problems. I have since seen multiple complaints about Tires Plus. If a class action lawsuit is filed against them, on a criminal lawsuit for reckless endangerment, please contact me as I will certainly be willing to testify.
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