Tires Plus Total Car Care review: F150 Tires

I am writing to express my dissatisfaction with the service I received at Tires Plus 10th Avenue Palm Springs regarding the replacement of my truck tires. My experience with your establishment has been extremely frustrating, and I am deeply concerned about both the quality of service and the safety of the product provided to me.
When I visited your shop after having issues with new replaced tires, I was told that my vehicle’s issue was due to the brakes not the tires. However, after much back-and-forth they eventually agreed to change the tires, but I was sold tires that were not suitable for my truck. These tires were of lower quality and significantly cheaper than the original amount I paid. Not only does this compromise my vehicle’s safety but it also reflects unethical business practices. Furthermore, I was denied the rightful services covered under my warranty. When I requested a balance test your team initially refused to perform it. Later when they agreed I was told they will charge for a service that should have been included under my warranty. When I raised my concerns, I was told I would receive more expensive tires as a resolution, yet I was given tires that were of even lower value than what I originally paid for.
In addition to the financial and safety concerns I was treated unprofessionally by your staff. I suffer from severe anxiety and the behavior of your employees made my condition significantly worse. I felt intimidated and was left shaking due to the way I was spoken to. This kind of treatment is entirely unacceptable in a customer service setting. The ordeal did not end there I had to return to your shop multiple times after the tire replacement because of ongoing issues causing me to miss work and suffer financial loss. The repeated inconvenience the failure to honor the warranty and the overall poor service have made this experience unnecessarily stressful.