Tires Plus Total Car Care
Reviews and Complaints

About a month ago we hear a rattling and a high pitch squeal under our truck, we took it to Tires Plus Indian harbor beach, Florida for them to take a look at. They had it 4 hours and said its a loose shocker bolt and the heat shield was loose, we paid them and they said they had fixed it.
Upon leaving we heard the same noise so we called them back to take it in again, as we got there the engine light came on, he got his OBD meter out and it gave a catalyst error code, he said its probably them going bad so we left it for them to do a 2 hour catalyst systems check that cost $140.
We called them up asking if they had found out what it was, he said that the catalyst was bad and need replacing and would cost $940 to do it all.
He said they would call me back to tell me when they could get the parts from Orlando, which would take a few hours and to do it if we wanted to go ahead with it, so I said ok. But the price had jumped from $940 to $1200.
He called back about 30 minutes later and said that they could have it back to me by late afternoon and the parts was already at there shop. I thought it was funny as he told me earlier that they would be coming from Orlando and take a few hours.
When I picked it up the shop was closing and was seen by Jeff and he said the trucks fixed now and gave me a price tag of $1429. He told me that they didnt include things prior.
When I got into my truck it had the same noise as it did when I left it, so I called them back the next day and told them its not fixed . So we went to the shop and was told by the guys at the front that basically I was a idiot and was fixed and blew us off. As from the video, sounds terrible. And still isn't fixed This service is very bad

9/30/18 Went to the Tires plus location on 577 Dekalb Industrial Way location in Decatur GA to have my tires rotated and was told that one of my hubcaps was broken and they didn't want to try to put it back on without breaking it. The hubcab was not broken prior to me bringing it there and it seems like every time I bring my car to this location something gets broken. I was told by Zenobia North that she would call and let me know before the store closed too see if they had gotten the hubcap and I received no call.

I called this morning and spoke to the manager who later called me back and told me that they would probably have it for me on today or tomorrow.

My in cabin air filter was changed 3/30/18 at your location and the handle had come off the glove compartment and I opened the glove compartment for them and explained very carefully that the handle had been broken and showed then how to get in. Week after I had had the In cabin air filter I tried to access my glove box and the latch was broken all the way off now I can't enter my glove box at all.

No one had the decency to tell me that it was broken and you can tell they tried to force it open because there were scratches.

What I would like to see happen if for TiresPlus to do is pay for a new glove box.

Sincerely,
Maleia Lewis
Unsatisfied Customer

I went to Tires Plus on McCarron Blvd in Sparks, Nv to have Spark Plugs changed. they charged me $355 for new plugs, which turned out to be the wrong style plugs. They were not Ford plugs, and the service manager was aware of it and told me they were the only ones available. I am not a mechanic and did not know what that meant. The check engine light would not go off, so I had to tow my car across country to Florida where I have moved. When I had the car checked, the mechanic I went to said the spark plugs were wrong and that was why the light would not go off. They charge $200 dollars for all new plugs and 2 new coils and said I got ripped off if they had installed the correct Ford plugs, but REALLY got ripped off considering they were the wrong plugs completely. I think I should get a considerable discount considering the problems and costs I have endured because of the incorrect spark plugs. They had access to ford plugs.

Purchased a new Alternator the Alternator went out brought the truck back they fixed the Alternator then tried to charge $255 for replacing wires. Went outside looked under hood of truck they never replaced any wires arguing with someone he went to talk to several other people in regards to the situation comes back with no exscuse this is unacceptable and I'm not paying for work
That was not done this is a rip off.

It looks to me like they use the old bait-and-switch program. I ordered tires online for the exact make and model year and everything of my truck and they gave me a price of $500 and some odd sense as out the door price which included everything. When I came in for my appointment, they showed me how much the price would be the tires changed and the new price came up to $650. They told me the online program didn't measure my car correctly. They tried to use the tires I ordered before. I said I need to get the truck through one winter I do not need to pay $650. They did a bait and switch.

I and my wife have been a customer of Tires Plus located at Southside Blvd and Touchton Rd. Jacksonville Fl. for over 15 years purchasing tires and having routine maintenance done over the years. Recently my wife picked up a nail in her rear tire and took it to this location to have the tire repaired and to have her tires rotated as we purchased the tires from this store. The person on duty told her that the tires were over 6 years old and it was against the law for him to touch the tires, (The tires have plenty of tread and are not rotting) . He informed her it was dangerous to drive on the tires and he sent her back out on the road with the nail still in the tire as he would not even change the tire with the spare.
I took the tire to Tire Kingdom located across the street they pulled the nail out of the tire and put it back on with no charge and no lecture on old tires. Needless to say Tires Plus has lost our business.

Hi there,

I went to one of your locations in my neighbourhood in fort lauderdale to change the car mounts.. Left the car early am and received a call by afternoon from the service manager informing me that the mounts and the passenger, driver axles are warn out and needs to be changed. I told him ok please go ahead... However, the car only had a vibration on idle (which are the mounts) and the car acceleration was not as it used to be... That's the only symptom I reported...

Anyway, I stopped by the location by end of day to pick up my car.. While test driving, I felt that the car is completely shaking (like the tires will come out from the body of the car) and this happens right before the transmission shifts from the 1st to the 2nd gear and same thing repeats when the 2nd gear shifts to the 3rd.. Also, during the freeway ride over 50mph, the car shakes weirdly... None of that happened before I drop of my car...

Anyway, I paid and took the car home.. My wife drove the car from south fl to north fl, the car started to shake very bad and we had to tow the car back to fort lauderdale...

The next day I took the car back to the same location asking the sales manager (greg) why this is happening?

He referred that to the tires and that they need to be replaced! I did immediately...

Guess what? Same thing didn't go... And greg was already left for the day...

I had to bring the car back the next day and spoke to a very helpful man (tom) who is managing the location... And he tried to call the dealer to find out why this is happening... At the end, he advised to bring another axle as the one installed in the car, could be defected..

I left the car and received a call the next day that the car is ready for pick up.. I went there and was completely shocked to drive the car and find the exact same thing... How in the world you are giving me a call telling me it's done, while you didn't at least test drive it to make sure it was fixed or not... I really was very frustrated and sad...

Then I brought the car again the next day and tom told me that we may need to replace the bearing... I said ok.. Hope it will be ok this time...

I stopped by that afternoon to see the car is completely ignored.. I asked the mechanic (david) who is being doing all the work in the car.. Why you guys not working on it? It was very funny when he said (I told tom this morning that the axe already came with it's bearing)... Wow.. Seems that there is zero communication between everyone in there... Terrible..

Then I was very upset and politely requested a refund... I told them that I am fair and I know you replaced the mounts and this symptom of the vibration is already disappeared, and I will pay for it...

But I want a refund for the axles... And they actually did refund $600 from total $1, 800...

I took a picture at the store of the old original axle that used to run in the car and the one that you used for the repair.. I was shocked again to see that they are completely different in size.. The one that used to be in my car has the white volvo labeland it's longer than the new one... Please see the attached photo...

How a car repair shop does that to ppl cars? They don't care of the money that we work very hard to make? Or they don't care if we spend a lot of money taking uber, tow the car, and take unnecessary time off from work to drop and pick up the car for 5 times...

I don't think tire plus management would stand behind this terrible service...

I took the car to the volvo dealer and he informed me that the transmission oil seals and the transmission abs rungs are broken due to improper handling while repairing the axles...

It cost over $3, 000 to be back now...

I used to work with volvo dealer since I bought the car and now i'm very sad to see my car messed up because of your team...

If customer service still mean something to your company, i'm sure you will do something to help me while i'm having this nightmare..

I will. Wait for your action..

The location is:

201 n federal hwy

Fort lauderdale, fl 33301

Thank you

I'm deeply disappointed at this point. I have been coming to this store location for years when Clay was the Store manager even before then. I have been there 3 times this week alone in which one visit could have been avoided if either the S.A Maceo or the Tech Luke would have informed me that my passenger rear wheel was bent before even rotating the tires. This should have been noticed between the balance and rotation and I should have been advised. This is caused by poor observation and work not getting check. The reality of this is other people life are at a safety risk when something could, should have been corrected but it didn't due to negligence. Such an inconvenience.

As an Irma evacuee from Florida my van was not riding good on the road and I thought there might be something seriously wrong with it. I took my van to a mechanic in Erlanger KY., he said the tires should be rotated and balanced, but he didn't do that kind of work and recommend Tires Plus just a short distance away. They took me right in and I paid the hefty bill of over $50.00. I noticed on my way back to FL that the van was doing the same thing, and the vibration got so bad that I had to travel 60 mph or less to minimize it. When I got back I took it to the same place that took care of my truck and come to find out that all the tires were out of balance bad. After leaving there it drove like a dream. I have wrote a letter to the Corporate Office here in FL only to have it returned as Insufficient address. It was a good address. I ended up mailing it to an address in TN that I was given. I was only asking for reimbursement of the cost of having to have the job done again. Apparently it ended up in the trash as I did this back last September, and it is now January. I will never deal with the company again.

I purchased a set of tires for my Honda CRV and have driven the car approximately 13, 000 miles - and one of the tires had a nail - and went flat and was driven a short distance (few hundred feet).

The Tires Plus on S. Virginia (near S. Meadows) service representative said that the tires were in great shape; but that, it was company policy that, even though the tire is repairable, their shop would NOT remove the nail and repair the tire, because the inside of the tire was worn from when it was driven flat.

He said that the manager Alan would fire him if he violated company policy and repaired the tire. The manager was not in the Tires Plus Store - he was out for the day.

I even offered to purchase one tire - and he said that it was company policy that he could NOT replace only one time and that he could be fired for violating company policy.

I drove my Honda to Les Schwab where the nail was removed and the tire was repaired for free.

I have been a loyal Tires Plus customer until this event - and the obvious 'must sale 4 tires' approach to customers - even though these tires have less than 13, 000 miles and are in great shape. Very disappointing and unethical management.

Took truck in to be aligned and when I got it back it was worse than it was before they told me I needed a bolt for the front. Brought the truck back once they receive the bold and they supposedly realigned it Once I took the car and started driving it was pulling more than it was before I returned back to the shop and the gentleman told me he could not help me for his machine was broke and then proceeded to tell me that The additional hundred dollars he charge me he wasn't refunding me
Also the employee started talking about me loudly so that everyone in the shop could hear and commenting hastily

In June, I took my vehicle in for an oil change and alignment. At that time, I was told that I had an oil leak (oil pan) and that I could not get my vehicle aligned because I needed full brake job, tires and ball joints (lower). I was told the leak was little to make sure I keep oil in the vehicle until I get it fixed.
When I took my vehicle (another shop) to get the ball joints and brake job done, I was informed that I needed upper control arm. I replaced the control arm. I am being told that my oil pan is NOT leaking.
Took the vehicle to get the alignment, then I was told that it still could not be aligned. It is slipping every time they do it and drive the vehicle. Now I am being told that I need a new Rack and Pinning and the leak IS NOT my oil pan. I have been leaking Transmission fluid.

9/20/2017
Went for an Oil Change right after getting my car out of the Body Shop (Front End replaced, New radiator, New Condenser, New Cooling Fan, New Battery etc) New front end basically.
Had Oil Change completed along with 29 Point inspection
when I went to pay I was given a print out of recommended services which consisted of : Need Radiator Flush & fill, Need a Battery, Need coolant fluid Exchange.
How could you come up this Recommendations when I have all new parts in which you can clearly see.
Service Adviser was Xavier
Sorry for the delay in responding.

I took my Wife's Saturn Aura XE 08 with 50460 miles for tires rotated and balanced on 10/27/17. On November 3 coming back from shopping my wife told something was wrong with her car. That she didn't know if she would make it home . The car didn't want to idle. There was a trouble code P0171 mass air flow sensor. When I found that someone at Michel Tire slid the hose clamp half way down the hose and the hose was disconnected. There is no way the clamp moved by itself. You have lost a loyal customer that did business for years with you. Richard A Schneider

On October 18, 2017, we took our leased corp vehicle to the TiresPlus at 12053 Collegiate Way, Orlando, Florida [protected] for an oil change. Lynx Van Service provides us with coupons (vouchers) for any needed standard maintenance, although there have been occasions when someone at TiresPlus would simply contact the Lynx Corp Office to get approval for the repairs.

However, upon completion of the oil change, we were surprised when they wanted one of our corporate (Collegiate Village Inn) credit card numbers, rather than contact the Lynx Corp Office for approval. We offered to submit to them one of our Lynx Vouchers, but their response was that they did not know anything about that.

I spoke to 2 different service advisors that day, but I was "stone-walled" by both individuals.

Up until now, we have patronized this TiresPlus with much of our needed repairs, regarding both our corp & private vehicles.

Hello I was in Sarasota dropping my son off to play basketball and experienced some noise coming from the bearing.
i took it to the store on 2975 University Pkwy, Sarasota, FL 34243
paid a lot of money to have the job done.
A few months later i get the same noise, i live in Port Charlotte so take it to Kings Highway Tyres plus who diagnose that the last bearing put on in sarasota was not done correctly so they order the parts and replace it,
at this point im 4 days without my car.
500 miles on the noise comes back so i take it back to Tyres plus Kings Higway, they then tell me that the guys in Sarasota did not put some shimms in and because they did not put them in the guys in Port Charlotte did not see them and so put the bearing in without them again and this is why the bearing failed again.
Now the car has been with them for nearly a week, the port charlotte guys are picking up the pieces from a poor job in Sarasota but now im been told i can pick the car up on Friday well over a week without a car this is not right and i think i should be compensated for this bad workmanship

I came to the Zephyrhills Fl tires plus today 7/25/17 to get a flat repair and a oil change ... fifteen min after I got there the told me the tire could not be repaired and the screw was right on the edge of the tire ...

Funny there was no scrape marks from the asfalt on the screw like it was brand new and place in the tire for a sale of new one

I exspect that the camera be review and contact me I feel it was Sabotaged for a sale and I want Restitution ...

Mark Butler [protected]

I had my tire changed because I had a bolt in it I look at it and my rim is damaged in three spots they're very dirty tires and rims but they function and I have 3 other ones without a blemish or scratch. To have Jose tell me that this was curb damage is Ludacris I've never brought a tire in for road hazard that needed sidewall damage repair this is the only one it looks like the wait was taken off and somebody bent my rim in two places and scratched it somehow with the machine and three other places

Good morning, I'm writing you to complain about the service I received today from Tires Plus on 13162 Atlantic Blvd Jacksonville Fl. 32225. I paid to have my AC system checked in my 1994 Lexus GS 300. The mechanics said that I needed a Clutch Fan, Air conditioning 134A Service, which all totaled over 504.00 dollars. When I brought the car in I explained that my AC light was flashing and that my AC would not continuously blow cold air. When I left after paying for what your mechanics said I needed, my car's AC was still not working and my AC light was still flashing. So I returned the vehicle to have it checked again and this time your mechanics said I needed a compressor which was 1400.00 dollars and I could not get a refund or work some agreement out because I had already paid over 500 for the wrong thing to be fixed. I would appreciate it if you could help me in this regard. My phone number is [protected].

I took my car for service at:
Tire Plus (STORE # 630039)
855 SW 79th Street
Miami, Fl [protected]
DATE: March 31, 2017.

I spoke to Service Advisor "91 Ariel", whose number is [protected]. He suggested to me that my car had various issues and required service.
The purpose of this complaint is because after completion of the service about a week later or so, my air conditioner broke down and my air conditioner was included in that service. I am frustrated and have lost confidence in taking back my car due to the fact that he had personally guaranteed work performed on my car to my fullest satisfaction, which was already over my budget. Therefore, I am requesting that the total of the following that is related to my air conditioner plus labor be reimbursed to me ASAP. The reason I say this, is because and again, I have no air conditioning and am stuck in traffic in hot Florida Humid Weather. I look forward to your prompt resolution to this matter. You can contact me at [protected].

Sincerely, WILLIAM CALDAS.

Titled below specifically:
A/C Performance ck w/Dye $49.99
Thermostat (remove and replacement) $169.49
Colant System Service with Khameleon $92.49.