Accurate Engines
Reviews and Complaints

The engine they sent me was defective. Had bad freeze plugs. Old timing chain guides. It wasn't tested as they claimed and advertised. Sent back parts not cleaned. The freeze plug leaked coolant into the oil. Had to tear down the engine and find the problems. Put new timing chain guides on and new freeze plugs. Don't buy anything from Accurate Engines, they want honor and stand behind their Engines. They will take your money but after they get it,your own your own when you have problems with them. Try to call them you will see. Don't go to sales just try to get someone on the phone. Sales will surely answer after they monitor your number.

Taking this situation started August 2019 when i sent my Jeep Motor out to have it rebuilt reading Co. Documentation and stating turnaround 6-8 weeks! I thought great until i started dealing with the owner. what a person! I am not going to get into it about him as it's not worth it! however they state 50% down 50% upon completion (BULL COOKIES)I no sooner gave them my numbers for the 50% to be withdrawn & the whole amount was taken take about voiding a contract right off the bat? well he had my engine & my money so i guess he thought he was behind the driver wheel ? {smile} ! I called around the tenth week the first time they had it because it was 2 weeks overdue salesman couldn't help out of his hands so i get "Stephen L Hassell." OWNER> LOL WHAT A PIECE OF WORK/

All i said to the so-called man was how's things going with my JEEP ENGINE? He Lite's into me like I stole his car, starts telling me this & than & this and if I don't like it and i was like whoa i am just checking on my jeep engine. & it was to be done like2 weeks ago he starts blowing up again stating this & that and we don't do jeep engine I was like it clearly states you do jeep engines its right on your site front page it's one of reason i Pick the facility, he like and I am telling you we don't do jeep engine not this type anyways and if I would of known it was what it was it would not of step foot in my door and if you don't like what going on with your engine & time I'll send it back to you in pieces & whatever money is left & you can figure it out! well 3 months went into 4 then 5 then 6 then 7 and finally in 8 months after so many song and dances I hear from sales man the owner say's your engines going out this week weather it's done or not he wants it out of here!

So i finally get the engine back broken timeing chain cover a part was missing my mechanic stated should of been returned with it and there was something else. I call lv a message and truck driver makes note never heard from him was expecting that. but!

2& 1/2 yrs later August 2022 something with engine start power loss while i am on hihway i get towed home, my mechanic says its something within orarond lower part of engine so i get ahold of accurate no reply e-mail no reply phone did this couple times then i got ahold of BBB State oF Mich.

after their 2nd attempt the Accurate /Contacted the BBB &told the BBB to tell me to send it back there was abet of a issue as i knew how Mr. hassell was & for him to see this motor again ? who knows any how it was under warrenty and only way to get fixed would be to send back ? Not knowing of out come since it was just under 10 miles still covered for another 90 thousand & or 6 months i sent it so a month goes by then what i thought another 4 weeks and i call to see what's the situation then noticing i waited a bit longer sending a apologizing letter for the first what may of been felt to be a pushing issue on motor but just an honest mistaken time by a few weeks . any who. NO -RESPONSE SO I SEND AN EMAIL . NO RESPONSE I get ahold of the BBB NOTHING

They state give them some time to answer so a month goes by nothing another request goes out Nothing the Co is put on notice for failure to comply they are on the BBB, SO CALLED >BLACK LIST FOR NEXT 4 YRS AND MY CASE IS CONSIDER CLOSED UN-RESOLVED & NOW WE ARE T"URNED OVER TO ATTORNEY GERNERALS OFFICE "Consumer AFFAIRS" TO WHERE NOTICE WENT OUT AND THE OWNER DID RESPOND WITH A ""FALSE STATEMENT"" STATEING HE REINSTALLED THE ENGINE INTO THE CAR CALLED ME ANDHAD ME COME AND PICK ITUP /// there is no car!// it's a 2.4L jeep engine under warranty through his Co.

FOR MR. HASSELL> TAKE NOTE!

{ JUST AN ENGINE 2.4L JEEP 5 SPEED } 3 YRS > 100 THOUSAND MILE WARRENTY YOU HAVE HAD IT SINCE AUGUST OF 2022.

A NOTICE WENT BACK TO ACCURATE ENGINES TELLING THEM OF THEIR INCORRECT INFORMATION OF STATEMENT WITH NO REPLY WELL OVER TWO MONTHS AND A SECOND NOTICE HAS GONE OUT WITH NO REPLY TO AGENCY .

MR HASSELL HAS BEEN INFORMED IF THE ENGINE WHICH HE HAS ACCEPTED INTO HIS POCESSION IS NOT RETURNED & REPAIRED UNDER HIS WARRENTY & IS NOTED TO THE AGENCY AND MY SELF WITHIN A REASEONABLE TIME FRAME OF 30 CALANDER DAYS LEGAL CHARGES WILL BE BROUGHT AGAINST MR HASSELL FOR BREAKING *STATE FEDERAL LAWS* & WITHHOLDING WHAT AT THAT POINT IN TIME WILL BE CONSIDER *STOLEN PROPERTY*. MR HASELL HAS A CHOICE TO COMPLY WITH THE STATE CONSUMER PROTECTION AGENCY AND COMPLY BY REPAIRING AND SUBMIT STATED ENGINE BACK TO MR. CLAUDE j SHENE JR UNDER WARRENTY //

Note: You have had my cars engine for just about 9 months it should of been repaired some time ago! I have been paying insurance on a car i have not been able to drive while you are? your state has "federal laws" which protect me which I have now found out against people like you i have no problem with enforcing those laws > I am done!

On Oct.5, 2021, I ordered thru the companies salesman, Ron, an engine to fit my 1999 Cadillac deville. On 11-06-21 they got $2295.00 from my bank account. Then again on 11-20-21 they got a payment of $2000.00 This should have paid for the engine. I used a debit card to pay for this. I have contacted Ron, Lanny, and Frank several times over the last year. All to no avail. I want either the engine as ordered, with the 100,000 mile/3 yr. warrenty, or a refund of my money. The invoice number I was given only two weeks ago over the phone is 53261.

Accurate Engines sold me a non-functioning engine on 2 February 2022 represented as professionally rebuilt engine. The engine may not have even been a rebuilt unit but rather a core deposit with major internal damage. There have been mistakes and confusion of the administration of this sale from the very beginning as this was intended to be a customer provided engine rebuild, but due to the incompetence and administrative failures of a number of their employees, this was ultimately handled as a replacement out of stock that has resulted in great confusion on their part, and serious extra costs on my part. (i.e. missing internal parts we had to buy and install, and the replacement of the crankshaft.) Their staff even scheduled a truck to pickup an engine from us that it had already previously picked up.

The engine that was shipped to us was professionally installed by qualified and experienced automotive repair professionals and in accordance with the terms and conditions expressed in the Accurate Engines warranty. This engine lasted for three miles of use when the timing failed, and this engine is now damaged beyond normal repair due to failure of internal parts and or workmanship.

These failures are fully and wholly the responsibility of Accurate Engines. We cannot do any further repairs on this engine as that will void the warranty, however it seems clear at this point that Accurate Engines does not now, nor has ever had any intention of making good on its promise to provide warranty service for the engines it sells.

Brought motor 2 months ago had it install in it was knock n tick sent back to lanny 1month ago he still has it he said last week he was gone to fix it n ship it back to my mechanic he told me my warranty voided the i just paid for because the heat tabs melted if the motor was defective when i got how can my warranty be voided still waiting on him to ship it back i need help

This has to be the worst experience I have had to date with a Company. They're crooks and they know it! I purchased an engine from them with a warranty. Needless to say the engine they sent was a lemon. I have incurred additional costs outside of the engine do to their negligence. The warranty states one you may return the engine at their costs. I only had the engine for a couple of months and sure enough, I had to send it back. I used an A+ Mechanic Shop to remove it to have it sent back.in the warranty it state they will have it back to you in 7 business days. It took 3 weeks the first time to send it back. Needless to say with less than 1500 miles since the first time I sent it to them 4 rocker arms broke.in the warranty it state they will pay for the labor @50.00 per hour if you have to have a mechanic take it out and put it back in. This time they have had the engine for over 8 weeks and they said the engine could not be repaired and was sending a new one. Well, they said that, because I raised concerns with the rockers cracking the block. I asked for them to send me pictures of the engine they are sending along with the check for the mechanic. They said it was not covered. WHAT? It states it clearly that they will pay for it to be reinstalled. They sold me a lemon engine... supposedly sending me a new one which I have yet to see pictures of and said they would have to determine what was wrong with the engine and would have to make an exception to pay for the motor to be reinstalled. Mind you, this will be the third time it has been installed. Now where in the warranty does it say they don't cover the costs. What they are trying to do is make it the fault of mine or my mechanic. Which you will find they have done this to many other people if you look at the complaints. I used a highly reputable Mechanic Shop with an A+ rating and they assured me the first engine was a lemon and was not tooled correctly and many other issues. The warranty explains it will cover the reinstallment, yet, they are doing everything in their power not to pay for it. They said they are investigating as to why the Rocker's broke. Well, because it wasn't tooled correctly. Now that the warranty is just about up they are dragging their feet in which most reputable Companies knowing they sold you a lemon engine would send you a new engine with a new warranty. They declined. Now, they are trying to avoid paying for the engine to be reinstalled when in fact the warranty guarantees it. These people are crooks. DO NOT BUY AN ENGINE FROM THEM! I have in all the emails in order to back up everything I am saying along with the warranty. It looks as though I will need to seen a consumer advocate group to handle this issue for me. The additional costs to me are towing and rental car expenses. Well over 1500.00 out of my pocket in addition to the lemon engine they sold me. They said they are sending me another rebuilt, what I am afraid of is they are rebuilding the same engine with a crack in the block since they will not send me pictures. STAY AWAY FROM THIS COMPANY. THEY ARE CROOKS!

COMPLAINT ACTIVITY REPORT Case # [protected] BBB Serving Western Michigan

Consumer Info: Cronin, David Business Info: Accurate Engines
1900 South Treasure Drive Unit 3R 2840 Dormax St SW
Miami Beach, FL 33141 Grandville, MI [protected]
- [protected] [protected]
[protected]@gmail.com

Location Involved: (Same as above)

Consumer's Original Complaint :
Failed to render legitimate business practice in processing warranty claim. Failed at communicating clear good faith intent with logical reasoning.
To anyone considering doing business with Accurate Engines...BUYER BEWARE!
I purchased a Chrysler 300 engine block from Accurate in late November 2013. The transaction went pretty smooth but later discovered an overcharge on my credit card. Billing errors happen, and no big problem, but it was very irritating having to repeatedly ask Accurate correct their billing mistake. The company eventually credited back funds after several emails a month later.
Besides the initial invoice issues, I was overall pretty satisfied with Accurate. The replacement engine was installed early 2014 after replacing most engine components for new factory parts. It was a perfect opportunity to do so with the block removed. The engine worked perfectly right up until the engine blew (without warning) on a hot August day. No way! Less than eight months engine life out of a $3100.00 rebuilt Accurate Engine, and not including a hefty bill from my local mechanic's labor. What a major inconvenience. I was furious but later calmed after hearing my mechanic determined the engine blew as a result of internal piston issues. Great! All vehicle maintenance intervals were met, mechanics found no issues with engine components on regularly scheduled maintenance inspections or at the time of failure, it would obviously appear as simply a bad motor covered under Accurate's engine warranty policy for sales under a year...right? WRONG!
After notifying Accurate and returning the motor, the warranty department quickly pointed out warranty exclusions to any heat damage to their engines. I explained the mechanic shop had found no evidence of cooling system malfunctions or failures related to primary engine failure itself. The mechanic who initially installed the engine, along with shop owner, both specifically stated, "engine failure had resulted from an internal piston malfunction causing catastrophic damage under normal operating conditions and no warning indicators had registered on the vehicle computer log prior to engine failure." Accurate acknowledged the circumstances of failure and would advise to full extent of cause after gathering more info during tear down.

I waited weeks for Accurate to inspect the motor and provide ANY status to my claim. After sending more emails, pleading for some kind of status update, I was finally told an update would be made available the following day...the day, nothing. Another week passes with no communication whatsoever. At this point I had enough! Accurate failed in providing any clarification as to the status of the warranty or show any good faith business intent. I made several attempts to respectfully request any form of information. I finally lost patience and emailed Accurate advising them if I didn't hear from someone by close of business I would pursue the matter legally. Accurate responds with: "OK, looks with everything that needs to be replaced the cost for correction will be 800+300 (shipping) = 1100.00. Do you want them to proceed to correct?

UNBELIEVABLE! It will be interesting to see how this is resolved in a court of law. I am left with no other choice but to pursue the matter legally.

Consumer's Desired Resolution:
Honor a fair and valid warranty claim that can be processed and supported with reputable mechanic inspection details, documentation and review. This is a clear case of Accurate Engine's product failing and their unwillingness to substantiate inspection findings in any reasonable manner completely contrary to the consumers testimony and documentation.

BBB Processing

08/29/2014 web BBB Case Received by BBB

On behalf of Accurate Engines I would like to state that it is never our intent to not take care of our customers. In addition we do indeed honor our warranties when issues arise.

We have made many strides over the past 2 years to provide our customers with more information in relation to their engine or vehicle.
In addition we have added a whole additional staff to address our previous customer service issues due to our company growth.

We have also detailed our warranty in length and you can view this before any purchase on our website @ accurateengines.com

We exercise the same industry standards that other large engine re-manufacturers consistently use.

We strive to provide our customers with the best customer service that we can and continuously try to improve.

We also have an independent inspection service that operates nationwide who can verify causes of failure, we are happy to stand behind our product and have instituted the independent inspector in order to provide customers with a determination from an outside party not affiliated with our company.

While we do make mistakes on occasion many times in these cases we are not the installers and damage is caused upon installation. We understand that the customer may not understand all the technical aspects of an engine installation. Due to this we have made sure that we provide the installing mechanic with all our recommendations for installation in order to make it a smooth process.

Plenum re-use is a huge issue in our industry and a large portion of the warranty claims here at our facility, once again we have made sure to disclose this to all installing mechanics and we always recommend a NEW PLENUM, cleaning the plenum will not remove all the debris.

In regards to what we reimburse per hour for labor, this is stated in our warranty contract that is once again available for consumers online to read before purchase.

This labor rate is once again an industry standard and we use All-Data Hours to reimburse for the labor that we agree to. This is all included in the warranty we provide to our customers.

We disclose all of our policies on our website in regards to warranty, core charges and I have recently updated our refund policy on all our customer quotes.

Our goal is to as transparent as possible.

We as a company have been in business for over 30 years.

We produce roughly 1500 engines a year in addition to other work we perform.

You are welcome to contact us with any issues you may have at [protected]