Jack Williams Tire & Auto Service
Reviews and Complaints

Being ripped-off!

I am a senior French Canadian 81 years old.

On July 6/23, I bought one Good Year tire at Jack Williams Tire Discount in Kingston Pa. $169.99 plus tax and balance $39.98. The shop installed the wrong tire.

The Manager as a condition to buy a tire told me that I had to get well alignment $99.99.

Later he told me that my van needed to change front 2 control arm $179.99 + $179.99 and R&R control arm $208.60 plus labor.

Then they changed front disc brake rotor $186.60 plus labor

They put new ceramic brake pads $79.99 plus labor

Brake system flush $99.99

They charge me $ 25,00 shop supplies.

At time I paid they asked me $1,351.25

They refused to give a bill statement that my wife insisted that we get

On the statement they never wrote my name/address and serial number of the WRONG Good Year tire.

I had called to get a quote for my 2019 Wrx brakes. 7/27/2023 around 7 at night. Pads and roaders front and rear. The manager quoted me 399.99. I asked over and over if that price was correct. He said total it would come out to 399.99 for mid grade and for the better ones around 450.00$. I said wow that’s crazy there must be a deal going on. I have a few friends that work for jack Williams who would have worked on my car but since my inspection was up end of the month and the price was so good I said go ahead I will let you guys do it. I called 2 more times on Friday the 7/28. To make sure the price was 399.99. Both gentleman said yes. I work down the street so I dropped the car off. I walked in the heat to my job and then when it was ready I walked back over to get my car. When I got there the price was double plus tax. He was rude and Called me a liar and I told him everything is recorded to check the calls because I knew I called multiple times. When I got my car. There was dirt everywhere my seat covers were ripped off my seat. My car was in sport mode I don’t know why they were joy riding in my car. I use super in my gas tank it is not cheap and they had used a quarter tank while testing my brakes. They were unprofessional and lied about the price. He embarrassed me In front of other customers and should not have been the manager because his attitude and composure was not okay. I was quoted a price and if he was wrong he shouldn’t have called me a liar.

I took my car in for an all wheel alignment. I was notified via phone call that my car was finished and ready for pick up. Once I arrived I was asked if the technician had contacted me to explain and I said no the person checking out tried to explain that I needed a bolt in order for the rear alignment to take place And then communicated to ordering the bolt and bringing it back which I did then upon arrival the technician says I could not. They cannot do the service. The unfortunate part is no one communicated clearly with me in the first place that the car was not aligned in the back only the front which is not recommended I do not recommend Jack Williams very poor communication , misleading and waste of time

We had a wheel alignment done at the Milford Pa location. I picked the truck up got home and my husband had to go somewhere, as we are driving he said they didn’t even do the alignment it’s pulling to the right. We called they told us to come back, we when back and the guy said yes it was done but something in the machine got hit and it knocked something out of place., the kid was very nice. We get home the next day my husband gets into his truck to go the car wash and all his change is missing when it was in there before i took out truck to the shop. Something needs to be done about this and i feel we should get our money back that we paid for the wheel alignment.

I went to Jack Williams the week of thanksgiving (Nov 23rd 2022) was very happy they could get me in. I had a problem with my car, it was shaking. They said no big deal we will get it looked at, as I also needed my inspection and brakes done. I got my car back the next day, they told me I needed new tires, so I had them put them on, they also replaced my front tie rod, new brakes, new routers, and gave me the inspection, as a pass.

Was driving home, and my car was still shaking, I saw that they have driven my car a few miles, so I was confused as to why they would say they fixed it when they did not. I called the following week (December 2nd 2022) asking if they could fix this problem, because that was the main reason I was bring my car into the shop, again they said no problem, they would have it done the next day, perfect. No call that following day, it was about a half hour before closing time so I called myself and asked about my car, said they drove it but couldn't get it in. Nobody contacted me about this, I could have taken my car somewhere else, they also told me that I should not, yes, should not be driving my car, in the shaking condition it was in after the week before they passed my inspection.

I had enough, so I took my car to the family auto across the street, where I should have gone to begin with, they did a whole look through my entire car and found that my brakes were done improperly, my tie rod was unscrewed and loose and would have fallen off with my tires if I drove it any further, and that my new, brand new tires, that Jack Williams just had put on, were not aligned properly or balanced. All of which was services that I paid Jack Williams for.

I went to Jack Williams again yesterday (December 19th 2022) with all of my paperwork from family auto and what they made me pay for, and got completely downplayed and was told there was nothing they could do about it. Said the best he could do was give me $300 store credit, my bill for Jack Williams was $1800, they messed up every single service I was paying for, and could have gotten me into a serious accident if not dead for how my tie rod was put on, and for passing my inspection with the problem I had. I am not going to Jack Williams again, so I will not take store credit for all the faulty, wrong work they provided, and I deserve more than $300 for all of the services they messed up with.

1 year ago bought brand new tires for my vehicle and plus with warranty to 60.000miles a year later less then 60.000miles they tell me I need to buy brand new ones I showed the contract & receipt that I bought them there they didn’t recognize

This is insane

135 S Wyoming Ave, Kingston, PA 18704

This the address I needed the tire and the service was miserable they answered that they can’t help me

While in the meantime they are helping someone else that are reading how many in the past they bought tires I couldn’t believe it tired in the same place and still are in effort been a customer since 2009 .please can anyone help

I went to the Jack Williams service center at 4611 Jonestown Rd, Harrisburg, PA. I made an appointment a couple weeks in advance for all new tires at 9:00 am. I dropped my car off at 8 am when the store opened, asked how long, was told 3 to 3-1/2 hours as there was one person in front of me with 4 tires needing done. called at 10:30 as my car had not budged, was told it was going in now. at 11:30 car still had not budged. I cancelled the appointment and was told that it takes 90 minutes to change tires. with one in front of me mine should have been done at 11:00 then. Guess he does not know time. This guy lied to me multiple times now and I had an appointment. I did not walk in off the street. Horrible business practice and horrible ethics. Why would you lie to a customer that many times. I cannot understand how a business like this stays open when the word "service" is in their name and they have no idea how to provide good service for their customers and choose to lie to them multiple times instead.

good morning, I had appt date at 9 am for 4 tire install on tacoma truck on 9/22/22. When i got there counter person said they go by first come and would be around 3 hours. I waited and tires were completed 2.5 hours later which was fine. i live about 20 minutes away and driving home steering wheel was vibrating after 55-60 mph. I drove back out and person said leave vehicle and they would get to it later. I said i could not wait another 3 hours so he said bring it back out on sunday between 10-11 and he would put it right up on lift and recheck balance. When i went back out on sunday counter person working from before who told me to come out for rebalance check he took it back himself and came back 20 minutes later and said "that will be 87 dollars" and it was only slightly off said what. when i got back home i called again and said i dont know why i was charged for front end alignment when he had no authorization. he was to re check alignment. I said i can come out for 4th time at 8 am for re check balance and he said i will put you 1st in line on saturday morning. my major complaint was extra 87 dollars on unauthorized order. he did not say he was going to do alignment. He was to do re check. i am calling friday to make sure he is not charging again for the re balance cos it was not a alignment issue. my brother and i have aways gone to JW before and never experienced an issue like this. maybe it is the new mgmt. i was at JW harrisburg on colonial rd. thank you

Order a set of 4 new tires and may well do inspection it only cost 26 bucks from Jacks my Ford Escape 51,000 miles car in great shape just had a oil service done a few week ago had it checked only for state inspection it was coming up soon this was done across the road at Ray’s Ford dealership

Everything was fine only needed set of tires

Their was a small nick in my windshield could barely noticed not a crack just a nick

so Jack Williams grease monkey didn’t want to do inspection my car in great shape so they can’t bang me for stuff I don’t need

so they claim that nick fails inspection But of course they can have a glass person come to their shop put 1in for a mark up of course

Now that Jack Williams sold out to Mavis

We’re look up reviews they are on a big selling rampage selling things people don’t need

A friend had his car there as well oil change only he pop over said Jack Williams on the same day trying to sell list of $800 parts

I went elsewhere for tires made appointment at the State Trooper Barracks I want Trooper to see that and make my formal complaint against Jack Williams

I made an appointment for my car to have an oil change and tires rotated on 3/26/22. I told the person off the bat that the oil change should be free due to a past incident there and the manager gave me 3 free oil changes (which the employee said no problem and he would make a note) Then, I was told my car would be awhile because it's not a "high cost service". I was issued 3 free oil changed by the Manager Tony a year or so again for an issue that had happened with my brakes being done (My car was dropped off and they forgot about my car and never replaced the back brakes as scheduled) I live 3 hours away from Jack Williams and take my car there when service is needed but lately the service has been terrible and the employees have been extremely rude. (one employee even made a comment about me being female and not knowing what I'm talking about) The manager basically called me a liar about the oil change being no cost and refused to look into it for me. On top of that, they charged me the "middle" price for the oil change instead of the basic oil change I asked for and when I questioned it - they ignored me and didn't care. Very rude, unprofessional and took advantage of me being a female. I called the customer service number on 3/26 to let them know what had happened. I left a message and no one has returned my phone call.

Jillian Mobus

2180 Veterans Hwy #107

Levittown, PA 19056

[protected]

On Saturday 8/21/21 I took my vehicle to Jack Williams Tire center for an oil change. The service was completed fairly quickly. When I left the center I noted that a tire rotation I had requested was not done. I was leaving for vacation and I didn't have time to go back. While on vacation, I noticed a oil leak everywhere I parked. I checked the oil level everyday and I didn't need to add any oil.
When I returned from vacation I contacted the facility. I went there after requesting an appointment to get the leak checked. I was told they were fully booked and could not do the check. If I wanted to leave my vehicle they might "get to it".
I then contacted a facility closer to my home. I made an appointment for Thursday 9/2/21. I told them to check for an oil leak and rotate the tires. I needed a value stem repaired to one of my tire, to which I agreed. When the service was completed, the bill included an oil change.
Why would I request an oil changed? I asked the man at the desk. He said "that's what you asked for". I said "why would I request an oil change when it was done on 8/21/21" I wanted you to check for an oil leak"
This was totally unnecessary and I am very angry at this facility.

Over a year ago I brought a 2007 Toyota Scion in for inspection with less then 40, 000 miles on it and it passed inspection. The mechanic that worked on it called me over brought me into garage and showed me that the caliper or brake shoe had a little wear on it, he cleaned it up, and let me know eventually it would need to be addressed, but everything was fine and safe. A couple of weeks later I was driving to a Dr. appt. I started smelling burning rubber smell, like when a trailer locks his brakes up in front of you, , and that's what I thought it was. On the way home I continued to to smell the same odor. I called JW and made an appointment to bring car back in, less then 100 miles since inspection. I asked to speak to mechanic that worked on car previously, no longer worked their. They took my car back and had it on the lift for close to 2 hours and I noticed that they took it out for a road test several times. Finally the salesman came over and told me they found the problem and I would need either calipers or rotors I cant remember which one $300+ 3 weeks after passing inspection! I knew right away they were trying to rip me, said no thanks and left. Miraculously when I drove away the burning smell had disappeared, when they told me they did nothing to my car. I was not happy, nobody should be when somebody tries to steal from you! I decided to go back to NJ where Im from and have a 40 year+ A1 mechanic take a look at my brake system, but didn't tell him what had happened to get an unbiased opinion. He found the same minor wear as the first mechanic but found everything else fine. I then showed him the $300+ estimate and I wont tell you what he said, A lady might be reading this, but stated the obvious. They tried to rip you off! A year later when the next inspection was do, I took it to a Good Year dealer and it passed with no problems. I had put less then 2000 miles on it. I met a man in the supermarket a few months ago and somehow the conversation got on car repairs and he told me virtually word for word what I Just described to you happened to him at same dealer. Fast forward to this past weekend and my new neighbor told me about an $800 repair they told him that he needed at the same JW, which was performed and it didn't correct the problem. He went to a different shop an it was fixed for less then $100! Im not looking for money. Im hoping this will help you go after these cheats so it doesn't happen to anyone else. These kind of business practices are why SEARS is no longer allowed to do inspections! I hope you can help!

I had received a call from our fleet manager asking for our receipts and records for a particular federal vehicle to find out why there were services optained in another state that was out of our juristiction. Come to find out that they had called GSA recieved a repair order and charged for repairs and services for my vehicle that was never received. So they tried to steal not only from the governement but my well earned tax dollars.

Jack Williams has a nasty habit of trying to sell you things that you don't need. Since moving to the area, I have tried to find a reputable mechanic (which is hard). My employer offers a discount for service at their auto center, so I decided to give it a shot. I don't know if these guys are working off of a commission, or if their jobs are threatened without aggressive upselling - but something certainly isn't right.

I've had two cars since moving here, and every time I go there they find something wrong with my car. They have sold me on ball joints and new brakes (because they were "supposedly" necessary to pass inspection), and they have tried to push unnecessary repairs on me ever since.

Now, I will admit that I'm no expert on cars - however I know enough. I can tell when brakes, rotors, and ball joints, control arms and rods need to be replaced. Jack Williams (at least the one in Dallas) is a major gyp, and I want to warn people to stay away from this place at all costs. I'm looking forward to the new Kost, because there aren't many alternatives in the Back Mountain Area.