Safelite AutoGlass’s earns a 1.5-star rating from 254 reviews, showing that the majority of customers are dissatisfied with auto glass repair and replacement services.
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It would not let me select no stars but that is what I wanted to do. Zero stars, do not recommend!
My car is currently at the car dealership. They needed to replace a piece of molding. There was no visible damage to my front windshield. The service department removed the piece of molding, saw some damage to the windsheld and haulted the job. I called Safelite and they said as long as the windshield wasn't removed, it would still be under warranty. The windshield was not removed. Tried calling back to confirm this. They said call the local shop. Tried the local shop, no one answers. Tried to make a service appointment online. It got stuck on step one and never progressed. Tried to address the issue through direct messaging on website. They suggested I call customer service, I said I've done that twice. They suggested I email. Emailed and it was kicked back because it only accepts within the company emails. Tried direct messaging again. They suggested I call a different number and a person answered! Progress, right? No! They said because the dealership removed the trim, the warranty is voided. I said the guy on Friday said it would only be voided if they removed the windshield. NOPE, new story but same outcome. This lifetime warranty and their customer service is completely VOID! Never again, Safelite. We will not be doing business together in the future.
Recommendation: AVOID, you can do better and be treated better.
Worst experience ever!!!
Took my car to replace the back windshield. As they prep the car they noticed they had the wrong part so I was told they had to reschedule me. They scratched the car when they were preparing the car. I came back a few days later to talk to the manager and file a complaint about what happened and to find a resolution. The manager was not friendly at all. I was told to leave the shop, they called the police on me and was told I couldn't come back. The police report states that no threats were made and nothing happened. So why did the manager have to call the cops on me? To intimidate me? So that they would not be held accountable for what they did to my car? Because of the color of my skin? Maybe a combination of all of it. If you ever have to get some work done at the location in Hasbrouck Heights NJ, be careful.
Recommendation: Stay away!!!
Don't accommodate for disability
We had an unfortunate and scary event happen to us. While driving on 95s someone threw a bolder off an overpass and broke my windshield. Thankfully it didn't go all the way through!
Our insurance Amica uses Safelite and we have window protection. However, they aren't fulfilling their appointment time they gave us. We've already had to wait 3 days. Now they called at the time they said they'd arrive, to say it's too late to do it. They gave us a new date of next Tuesday!(today is Wednesday) My husband explained again that my car is especially adapted for me with handcontrols and a ramp but the associate didn't care. When my husband spoke with a manager he didn't sound like he cared either. Don't they realize that I'm stuck home until this gets fixed!? My husband thinks they should reschedule someone tomorrow since we got bumped today or send out an extra service person. This is obviously an unusual case. I can't just jump into another car or borrow one. We are Very disappointed and will try to get Amica to get us another windshield dealer in the future.
Recommendation: If you have a specialty vehicle equipped with accommodations don't use Safelite, because they won't accommodate your special circumstances. l circumstances.e
2016 Ford Edge rear window install. Vestal NY store.
Went to appointment for rear window install on our Ford Edge SUV.
The technician came out, looked at the car and said he couldn't do the install because of the rear visor. They don't remove the visor to do the glass install because they break them. Had to go to a Ford dealer to have the visor removed. Went back to Safelite and had the glass installed.
Returned to dealer, dealer re-installed the visor and removed door panels to vacuum out the glass inside of the door. Which Safelite didn't do. Dealer noticed glass not installed properly preventing rear defogger from working. Returned to Safelite and was told that they would have to replace the new window with another.
1) Why were we not informed that a dealer needed to remove the visor?
Looking around, almost every SUV on the road has a rear visor.
2)Why didn't Safelite remove the broken glass inside of the rear hatch?
3)Why would the technician let a faulty install leave the shop?
Recommendation: Don't go to Safelite!
Safelite AutoGlass Complaints 250
Late cancellation for appt. today 10/19/24
I had an appt. scheduled today for my 86 yr. old sister to have passenger door motor replaced at 1pm at 12:20pm Safelite San Jose cancelled appt.
I realize things happen but my husband traveled from Arizona to be present due to her poor vision so a 45 min. notice to cancel is unacceptable
I called Laura at [protected]
Was told not her problem
Claimed loss: Loss 200.00 on flight to be sure someone could communicate with safelite employee
Desired outcome: Discount on service due to insufficient notice A write up for Laura due to her lack of communication skills and insensitive attitude
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Windshield not installed properly
So I just got my new car and have had no problems before with my floors getting wet! I have spent over a hundred dollars and wasted so much of my time trying to figure out why my floors were getting wet! Then my mechanic said to me! Your new windshield is leaking not even thinking that was the problem since it was a brand new windshield! The person said...
Installation of my rear glass
The wear glass on my Trailblazer had exploded 3 years ago and my insurance sent me here to get it fixed. When it was done the technician came out and said that he was able to get the bolts and but he put extra adhesive on and if I had any problems come back thinking nothing of it there's a professional here we go three years later it explodes again. So I...
Read full review of Safelite AutoGlassWindshield replacement
My name is Yerby Billingslea. I have a 2019 Audi A5 that I lease out to others by way of Turo. In other words, it is an important source of monthly income. On Jan. 16, 2024, while out on lease, a client had an incident that resulted in the windshield being damaged. I immediately contacted the people at Turo to file an incident report and was instructed by...
Read full review of Safelite AutoGlassWindshield water leak after replacement. Drivers floor pan area soaked.
Cracked windshield was replaced on 12/1/2023 on WO 31351 however the technician failed to seal the new windshield correctly so water was leaking into the vehicle. I have custom fit floor liners to help collect water and snow that gets tracked into the vehicle and I did notice that I had to empty the water a few times over the winter but assumed it was from...
Read full review of Safelite AutoGlassTransponder (Referral #928601)
Good Morning, I am writing to say that although I received great service by Safelite on 2/6 to replace my windshield; I received my Sunpass statement yesterday on 2/22 on my birthday I may add, and there were several charges added to my transponder two days after my windshield was replacement and I have not been anywhere near a Toll in months. This is what...
Windshield
Had a windshield replaced May 2023, when the weather started to change there was much water on the inside of the windshield as well as a inch of water on the
drivers side carpet. The car now smells musty. We returned to Safelite the following January to have a tech look at it. He stated there was nothing wrong we should check our sunroof.
I was not happy with that explanation so we took it to another glass shop and had them replace the windshield and they told us the windshield was not sealed on either side. We again paid to have another windshield installed. We expect the money back for the first windshield and for the carpet to be cleaned and sanitized. Sincerely
Robbin Gavron
Claimed loss: One Windshield and carpet cleaning.
Desired outcome: Money back for the first windshield and carpet restored
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Windshield leaked
Had safelite replace windshield sept 2022 and reinstall to correct on 11/22. This week with the heavy CA rains my car 2019 Infiniti G50 experienced a failed electrical issue and Inifinti of Thousand Oaks service has estimated $4,500 to repair all damage to the electrical issues which are directly related to leaks in the windshield install. Tom Taylor. 7905 McLaren Ave West Hills CA 91304. Ph [protected]
Claimed loss: Refund
Desired outcome: Address your warranty and pay for damages
Confidential Information Hidden: This section contains confidential information visible to verified Safelite AutoGlass representatives only. If you are affiliated with Safelite AutoGlass, please claim your business to access these details.
Poor service/communication
After the initial appointment, I was told that the chip in my windshield could not be repaired, I would need a replacement. The technician stated that Safelite would be contacting me to set up a new appointment. I did not hear from them, so I reached out and was able to reschedule. The day of my appointment came and because of the frigid weather here in...
Read full review of Safelite AutoGlassWindshield replacement
On January 7th, 2024, I brought my 2020 Corolla to Safelite AutoGlass located at 2281 Stevens Creek Blvd, San Jose, CA 95128 Sadly, the dashboard of my car was damaged when the technicians touched it with gloves covered with windshield sealant, leaving behind a visible stain that they were unable to remove. When I pointed out to the manager and showed him...
Windshield installed incorrectly...
After my divorce in 2022, I purchased a 2020 Volkswagen Atlas from a local dealership in Prairieville, LA. Excited and eager to purchase my first vehicle without another person involved, I never noticed the windshield not having the Volkswagen emblem on it and CarFax does not put windshield replacements on the history. Many trips to the Volkswagen...
Read full review of Safelite AutoGlassManager - customer service
This is what I wrote to safelite: We booked an appointment for Saturday 11/25 and when we got to your store, the desk clerk noted that we had chosen the windshield + wiper blades. Then I asked her to remove them, soon after she quoted me the amount of $266 and I requested a printout of the quote to which she replied that she could not give me one. To our...
Read full review of Safelite AutoGlassWindshield
I had a windshield replaced in Feb of 2023, and the cover behind the mirror fell off, and tech were called and they came out and literally punched it to get it back up, it fell off again and again, with them punching it up. Finally they came out and told me that the windshield hooks are on upside down and I need a new windshield. A guy came out in October...
Read full review of Safelite AutoGlassWindshield replacement
A week ago a tech came to my place of work and replaced my windshield. He also said he had to replace my rearview mirror. He told me "it's a Nissan mirror" even though I have a Toyota. He literally told me that if I wanted a better mirror, I could go to Car Toys. As I was at work and busy, I said ok and he left. When I went to leave work, I recognized that...
Read full review of Safelite AutoGlassWindshield replacement
2014 Ford Focus. On October 9th the tech came and replaced my windshield, Noting I was already missing my driver side molding. Upon completion and then driving it, the windshield molding passenger side came loose, and I had a massive air leak. I contacted them to fix the issues. A tech came on the 16th of October and told me that the issue was a missing...
Read full review of Safelite AutoGlassIncomplete and poor workmanship on windshield repair
On October 30, 2023, I had and went in for an appointment to repair a windshield "chip" on my 2017 Chevy Trax at your Naperville IL location. I spoke with the tech. He told me when the repairs were complete "all I would see would "be like a smudge" like a bug smudge. WRONG! NO sooner did I pull out of the lot, got less than 2 blocks away, I turned around...
Read full review of Safelite AutoGlassWindow Replacement
My right passenger window was cracked due to an apparent attempt to steal my vehicle. My insurance company advised through the glass replacement on my policy I had to go through Safelight for a replacement. I filed my claim on September 25, 2023 and was advised the glass was ordered. To date, I have never hear back from Safelight and I called 100 times. Totally disregarded me. Horrible customer service. I would never use them and would never ever or recommend this company to anyone.
Rear window install
I went into a safelite location so that I could get help with an assistant to order my glass that I needed. I brought in my truck and the assistant got my Vin number of my truck and looked at my broken rear window, And helped to schedule my appointment date. So on 10/16/23 I dropped my truck early in the morning. Then on the same date I received a call from...
Read full review of Safelite AutoGlassWindshield replacement. Quality of service and damages to vehicle.
On October 2, 2023, at 1;00 PM I left my vehicle (2019 Camry XSE) at the Safelite shop on 11235 THREADSTONE LN, in Knoxville, TN for scheduled replacement of windshield as scheduled. Received text that job was completed at 2;41 PM the same day. I couldn't make a good inspection of the job due to shade and the fact that I needed to follow my Son to get back...
Read full review of Safelite AutoGlassWindshield replacement/ warranty
8/7/23- windshield replaced (car was dropped off by 9am and was there all day) 8/8/23- picked up car in the morning, no issues 8/17/23- driving on hwy and see something fly off or hit my car 8/20/23- realize what flew off was a molding pillar from drivers side 8/25/23- call the Safelite location to let them know what happened, told to come in and they...
Read full review of Safelite AutoGlassAbout Safelite AutoGlass
Overview of Safelite AutoGlass complaint handling
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Safelite AutoGlass Contacts
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Safelite AutoGlass phone numbers+1 (888) 892-2342+1 (888) 892-2342Click up if you have successfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone number 0 0 users reported that they have successfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone number Click down if you have unsuccessfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone number 0 0 users reported that they have UNsuccessfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone numberSchedule An Appointment Or Get A Quote+1 (877) 865-5629+1 (877) 865-5629Click up if you have successfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone number 0 0 users reported that they have successfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone number Click down if you have unsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone number 0 0 users reported that they have UNsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone numberUpdate An Appointment+1 (877) 865-5610+1 (877) 865-5610Click up if you have successfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone number 0 0 users reported that they have successfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone number Click down if you have unsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone number 0 0 users reported that they have UNsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone numberWarranty Inquiries
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Safelite AutoGlass emailscustomer.care@safelite.comCustomer Service
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Safelite AutoGlass address7400 Safelite Way, Columbus, Ohio, 43235, United States
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Safelite AutoGlass social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 18, 2024
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