Safelite AutoGlass review: Stay away

I booked a windshield replacement with SafeLite - 4 business days between call and appointment. Gave the phone agent all information and they were to call my insurance agent to get policy number and gave them the phone number - was in the phone record. They never called, called the morning of the appointment looking for the policy number, agreed to call insurance - never did. Arrived at appointment, was told they didnt have the number, I had to call insurnace and get the number. Then, they didnt have the VIN number, told me I had a $1000.00 deductible - THAT was wrong! Poor customer service, no follow-through, and BAD information! They are trying to bill deductibles when that is wrong, no deductibles in the state for glass replacement - and SafeLite KNOWS THIS!