Safelite AutoGlass review: Windshield install

Good day,

I recently took my car to the Honda dealership in Fairfield, California due to braking during driving. This issue had happened several times since getting windshield replaced by Safelite thru AAA. I didn't think much since it didn't happen at high rates of speeds until 7-10 days ago. I was going around 70MPH and the car just braked (no cars around, nothing running across the road, or falling branches from tress) on highway. I called and made an appointment and, in the interim, tried to have a recall issue resolved. The recall part had to be ordered but came in time for the appointment time.

The appointment was for 10:45AM on 12/17/2024. I arrived around 10:15AM on this day. Sitting in the lobby, I waited until 12:30PM to check on the progress of my truck. It was later shared that the issue with my braking issue was due to the windshield replacement, and it not being calibrated after being put in. Safelite was specifically noted. It was suggested to have the calibration completed while the car was in the service area. I immediately agreed due to the safety factor involved. I finally left the location around 2:50PM.
Upon leaving, I called AAA to speak to someone about the unprofessionalism, safe hazard entailed, uncompleted work, personal time and expenses involved due to the negligence of Safelite. The first representative stated rudely "Well, the windshield has been put in and the brake problem solved so there's no more problem". REALLY! She then states that she is transferring me to the correct department which she didn't. She put me back into the previous que. So, I had to reiterate the same story once again to another representative. This representative tells me she will send me an email so that I can attach the paperwork/photo from the dealership to the "glass claim". I went along with this and looked forward to receiving the email.

Here's the kicker! The story of the day doesn't end there: 1. Emergency on the Rio Vista Bridge/One-way traffic only 2. The location of the dealership is Fairfield, California, 3. After stopping to get something in my stomach after starting my day around 5:15AM, it's around 4:00PM 4. I'm stuck on Highway 12 for 3 hours and don't arrive to Rio Vista until 7:05PM. WHAT A DAY!

On top of that there's still no email as stated in the last conversation from AAA.

So as of 12/18/2024, I had to start the calling all over again, transferred 3 times and finally received an email address for AAA glass.

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