Safelite AutoGlass review: Poor service/communication

After the initial appointment, I was told that the chip in my windshield could not be repaired, I would need a replacement. The technician stated that Safelite would be contacting me to set up a new appointment. I did not hear from them, so I reached out and was able to reschedule. The day of my appointment came and because of the frigid weather here in Muskegon, MI they called and asked me to reschedule due to the temperatures, I totally understood. I reschedule on the phone with a gentleman, and he was happy that I understood. I gave them an open time on that day. We scheduled anywhere from 8 am- 5 pm. They did not show up nor did they call. I have called and called trying to speak to someone and I get automated answering. When I finally get to the correct spot to talk to someone, the automated service said they are not able to take my call. I chatted with someone online from Safelite and they did give me the local number to the Muskegon shop, and again it goes to the automated service. Now my windshield is cracked, and I have had no communication with them whatsoever.