Safelite AutoGlass

On 8/9/19, safelite mobile install van came to my home to replace the windshield in my 2018 cadillac escalade esv. After the mobile tech installed the windshield, he informed me that re-calibration was needed for my rearview mirror since it has rain sensors, front camera and auto dimming features in it. He stated he does not have the machine to do the calibration but will go meet up with another van to get it and return to do the calibration within an hour or so.
3 hours went by and the tech did not return and he did not call back to say he wasn't coming back. I drove the truck late that night and when I hit a bump my entire rearview console fell off the glass and hit the dashboard! I took the truck into a safelite location first thing the next morning and they informed me that the new windshield that they installed is defective and it would take approx. 5 days to get another one. And they were not able to do anything about the fallen rearview mirror due to the defective windshield. So to make this long story short….. I ended up taking the truck to my cadillac dealer to get an oem windshield and rearview console had to be replaced. No one from safelite has called to speak to me about this issue even after numerous calls to their customer service dept! I will never use safelite auto glass again and I will never recommend anyone to use this company!