Safelite AutoGlass review: Glass repair

On my out of town visit to Beaumont Texas I hired Safelite to replace my windshield. On the interstate my front glass trims started to fly off. I almost had a car accident i had to pull over to an unknown town to me with my children to purchase something to secure the trims from flying off and causing an accident. I immediately contacted Safelite and was transferred to the Beaumont location and was promised under the warranty they would replace them. I spoke to an assistant manager named Nicole Summer. She stated that since i dont reside in Beaumont she would contact the Mcallen,Tx location and order my repair. Almost one month later no reach out nothing. I go in person since i receive no answer no communication and speak to two male techs and a female receptionist named Isabell. They say they will order parts from San Antonio and will call me friday to schedule repair. While I was there I called the dealership and informed them trims were in stock and I would take them receipt for full refund they immediately stated that could not be done. I inform them i travel for work i have been waiting and my vehicle hasnt been washed since arrival due to trims being off. I receive no communication again from mcallen location. I call Saturday morning they inform me Isabell will contact me asap Monday morning. We are now Monday ive called multiple times the dealership still has them in stock and i have received no response. They no longer take my calls and my vehicle has yet to be serviced. Not only did Safelite put my children and I in danger there is no accountability and terrible customer service . Lies and laziness from your end. Terrible customer service. I will push this to the highest extent and complain to the better business bureau, I will also file a consumer complaint to the Texas office of Attorney General and The Federal Trade Commission and state my family and I have been victim to Safelite employees lies, scams, and possibly life threatening consequences due to their poor customer service.