Safelite AutoGlass review: Disappointing experience after years of experience

I've been a loyal Safelite customer for years and have always been pleased with their windshield repairs—until now. I understand that a windshield repair may not be flawless, but in the past, there's always been a noticeable improvement. Unfortunately, this time, I can’t even tell a repair was done. The crack looks just as bad as before, like someone dropped a rock on it.

The technician mentioned that he’d only been doing this for a year and that the team was mostly new. He also said they were no longer allowed to use the same repair methods as before, which I found concerning.

When I called customer service, I was told my only option now was to replace the entire windshield, even though it's just a small 1-inch star crack. This is extremely disappointing, especially after years of positive experiences with Safelite. I expected better.