Safelite AutoGlass

This is what I wrote to safelite:

We booked an appointment for Saturday 11/25 and when we got to your store, the desk clerk noted that we had chosen the windshield + wiper blades. Then I asked her to remove them, soon after she quoted me the amount of $266 and I requested a printout of the quote to which she replied that she could not give me one. To our surprise when we came back to pay, The amount had risen to $ 299.00 from the $266.00 that she had told me verbally previously, then both desk clerks tried to adjust the price but the system would not let them do it. Then this is when it gets bad, they called the assistant manager, Adrian Wilson, who attempted to do an adjustment and attempted to get $ from petty cash but could not and asked us to wait, Then he said that he could not do a price adjustment, then I insisted that when you are given a price that's the price and that it sometimes changes from what you are quoted. However, I told him that was hard to believe since there was nothing additional for my windshield since mine did not have anything special like cameras, etc. Then after a back and forth with him, the manager said that he would give me the difference out of his own pocket just to get rid of me. Then I told him to give me the difference since he volunteered, then he backtracked, and said that he would not give me any money out of his pocket and that I had only had the following choices: either not pay and be sent to collections or pay the full amount. Then he started saying that I was screaming, which is not the case since he was at the same volume level, and said that the desk clerks were uncomfortable with me and the volume level. I feel that the back and forth was between the manager and me and not the clerks but I just went ahead and apologized to him and the girls. This is what's really disconcerting, managers are there to resolve disputes and offer resolutions that are both a win-win for the customer and company. I do not feel that he accomplished that very well and by the same token, he pretty much violated the mantra that the customer is always right. He also was not capable of bringing down the heat in the room, as a matter of fact, he escalated by jumping in and pretty much tried to intimidate me and my wife. I am very satisfied with the installation service but your manager really rained on our parade by just trying to get his way and to win an argument at all costs and at the end create a situation where there is customer dissatisfaction. In all honesty, I would not recommend "Safelite" to any of my relatives and friends because it looks like you don't stand by your estimates and can change pricing on the invoice without any justification or logical explanation. My instinct tells me, if someone tells you a price that should be the price that you are invoiced.