Safelite AutoGlass review: Transponder (Referral #928601)

Good Morning,

I am writing to say that although I received great service by Safelite on 2/6 to replace my windshield; I received my Sunpass statement yesterday on 2/22 on my birthday I may add, and there were several charges added to my transponder two days after my windshield was replacement and I have not been anywhere near a Toll in months. This is what happened, I picked my car up and saw that my transponder was missing, I walked back into Safelite and was given the transponder I was told was mine from my broken windshield. I received my Sunpass statement and saw several charges on 2/7 and 2/8. I went out to my car to see the transponder # and saw that it was not my original transponder. So now I'm pissed because I now have to write a dispute to receive the funds back. I tried calling the Palm Harbor location to speak to someone before it came to me writing this complaint. I kept getting the runaround with the call center. I finally received the direct number from the call center and no one is answering nor did they answer the call center when she called. I have never had this to happen to me and am very disappointed with Safelite in Palm Harbor at this point, I am blaming Safelite because they were the last people that had access to my transponder, somebody has it. I did report the transponder as stolen.

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