original service replace rear window on my 2019 GMC Canyon,
Tech installed Saturday Dec 7, 2024
Monday Dec 9, 2024 it rained and the rear glass leaked at the top
Called and set up warranty for repair.
Tech came out Dec 10 2024 and inspected and said since he did not have a replacement in stock in vehicle nor Lithia Springs. He did not want to remove glass to reinstall because it might break.
He spoke to a supervisor or manager while I was outside with him.
Was told would have to get a glass from their warehouse and takes about 1 to 2 days to get. and supervisor/manager would call me to set up appointment. Thursday the 12 th of Dec I got a copy of order saying was complete
Just got off phone with Montez @ Lithia Springs and he was not on duty tuesday the 10 th. So I was lied to by the tech and/or the supv/manager.
But showed no replacement ordered or anything done or noted and now I have to wait till Tuesday the 17th of Dec between 8-1
Not will to accomodate any other way and even offer to get it sooner due to their mistake.
I have never had any problems when I have had to use safelite and neither have some of my friends.
If this is not fixed ASAP I will file a complaint with Allstate insurance advicing them of this situation so they will have for their records and if necessary the BBB
Len Moon [protected] GMC Canyon
Desired outcome: I feel like they should of stepped up and got my back glass fixed immediately due to their employees negligence it handling the situation as promised
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