Tires Plus Total Car Care
Reviews and Complaints

I'm Jose Guimaraes, as a loyal Tire Plus customer for more than 20 years at same store located on 23245 St Rd 7 Boca Raton FL 33428, had experienced very bad situation on November 1st, when I stopped by for alignment service in one of my cars, at the end of the service, the manager of the store charged me $104, 17, and I tryed to explain to him that I have bought a alignment program for a year, sold by the Menager of the store before him, I think named Steve, and he told NO, that I didn't have any right about that. So, I think yoy guys should train your people not to cheat on customer, specially customer for more than 20 years, who always brings so many cars . The worse part of the situation, was the rudeness, and the way I was treated by him, the Menager, the way he spoke to me, you guys have a bald guy in there, who is a very good and polite person, different. So, I expect to have my money back, because I paid for the whole year. I hope people don't come to me offering any package again. I tryed to get a Superviser phone number and they didn't give to me. My name is José Guimarães, phone number [protected], and I'm expecting to heve a phone call from someone who can solve my problem and then keep myself and my family to do business with Tire Plus.

I purchase two front tires for my car at the Bryn Mawr service center in PA. When I picked up my car there was a dent and fresh yellow paint by the dent (see attached photo). I pointed this out to the manager and she said that she would submit an incident report.
On Sept 1st. I received an email from Robert G, Sr Claim Advisor asking for documentation. I sent the picture and an explanation of what happened. The claim number is [protected]. I tried contacting Robert G several times at the following email. [protected]@bfusa.com. I have not heard back from Robert.
I am writing this letter to voice my dissatisfaction with the unresponsiveness to this serious complaint. I have been using tires plus exclusively for tires on my two cars for 7 years/ multiple accounts and have never had any issues.
If this is not resolved to my satisfaction I will no longer be a customer of Tires Plus or buy another Bridgestone tire for my car.
Someone please respond!

An appointment was made to take the car in because an engine light was on and the car was making noise.

Was charged $ 1, 800 for repairs and 2 new tires for the front.

Never was shown any of the so-called bad parts or the old tires.

Was told that the engine light had been fixed and the noises were gone.

In less than 2 weeks after this, the engine light was back on and the car was still making noises.

This time they told me the car need more work and I got billed for another $ 1, 400.00.

Never was shown any of the so-called bad parts.

Then while driving the car, it suddenly stopped and would not run at all. had to have the car towed back to our house.

Both of my daughters were in the car and when it abruptly stopped, they could have been seriously injured.

The tow truck driver determined that the Serpentine belt had ruptured and was shredded.

Tires Plus never mentioned anything about the belt being worn and needing replacement.

I found a mechanic that made house calls and scheduled an appointment.

He came out and replaced the belt and show mew parts of it that were shredded and wound around a pulley.

After being billed for $ 3, 200.00, the engine light is still on, the car still makes noise and I will never go back to Tires Plus.

I think they did unnecessary repairs, they never showed me any of the so-called bad parts that were relaced. I never saw the tires that they said were bad and those tires were less than 1 year old.

They supposedly did a front-end alignment check. So they charged me for this and then then charged me for an alignment also.

Seems like I should have only been charged for the actual alignment and not both.

I am more than upset and mad about what I got charged.

Went to tires plus in delray beach florida due to my engine light being on and requested an engine diagnostic. A complete diagnostic was done instead and provided over $3000 in "necessary" repairs. I got my keys and left feeling like a scam had been attempted on a female customer. I took my car to another shop and in 1 hour the problem (engine light) was addressed and causes were explained to me in laymen's terms. I normally went to tires plus in lake worth, florida where I got excellent service and felt safe that I was receiving honest service. I will never go to tires plus in delray beach florida again so I won't have to feel like i'm being scammed for any reason. My repair was done for $40 and I was on my way. Even an emergency room visit addresses the specific issue and works toward a diagnosis for that issue instead of doing a body scan to reveal other issues. Of course a diagnostic on a 2003 vehicle would show a plethora of issues. Due to the fact that I maintain my vehicle, I knew the list of repairs were false and didn't need to be done expeditiously as the tech implied. I shared the print out of repairs from tires plus to the mechanic who completed the service I requested and he looked at me in bewilderment. Especially during this pandemic it's shameful to prey on customers with unnecessary repair costs to maintain business inventory and/or job security. Tiires plus delray beach florida - beware!

Purchased a set of prime well tire 05-18-2019 they wern't balanced right and made alot of road noise paid 630.00 I set up a appointment they exchange the tires and I put on good year tires the price was supposed to be 635 out the door but the girl [censored]ed me charging me 98 dollars I will never go there a gain I am posting on my bulletin board were in live in a retirement community 1 mile from the store and trust me mark my words you will feel the affects of [censored]ing me over

At an Iowa Tires Plus Store: Best Tire Price put in writing on their web site state they will match any locally advertised price on tires.
I have been a customer for 9 years at this location. I happen to want to replace my Michelin Tires with another set of Michelin. I do all the leg work for the Price Match Guarantee and after speaking with 3 store employees (whom all state they are a manager), & who all had told me something different, I speak with the District Manager whom states, "We don't price match tires that we don't carry." I also told him none of the other 3 "managers" mentioned this to me. I asked, Where in their advertisements is this located? He could not tell me. False Advertising!?!

On May 4, 2019 I was scheduled for an oil change at 11:00 am in Grandview, Missouri. I take my car there as I have many times before for the same service. Once the service was done, I drove on to my next destination which was approx. 17 miles away. As I was nearing my destination, I heard something dragging. I pulled into the parking lot and there was this black piece that was partially connected to the bottom of my car and the other part was lowered touching the ground. As I looked down on the ground a gentleman came over to ask what was wrong and I told him that something fell from my car but I wasn't sure what it was. He looked at it and asked had I recently had my oil changed and I told him that I did just a little while ago. He told me that was a guard to protect the car from catching things from the ground and that I should call the company back. I did. Kimbro is who I spoke with when I called Tireplus of Grandview back. He said to drive it back. I told him what the gentleman said about mot driving it, but he said it would be okay, and if there's any damage, they would replace it. Well I drove it back those 17 miles and this other guy (Andy) from the store waited on me. I told him what happened and also said what I was told by Kimbro. He took the car back to the garage. I watched through the glass as he zip tied the part to my car. I asked why did he do that, he said, well your car is old and that part was already worn down. If I have any more trouble to bring it back. Well, the piece fell down again today and once again I spoke with Andy. He started talking the same old thing about my car being old, etc... I told him that I have take my car to this service center for years and I've never had this happen. I also said that it appears that someone evidently didn't know how to put the bolts back meantime the piece is damaged by now. I also asked, it you do a thorough check of the car like you claim, then how come it wasn't told to me that some of the holes were worn? He said, well we might've missed it. I told him I want this resolved and he said I would have to call tomorrow cause he was busy right now. This is the first time I've had such bad service from this service center. When they broke my windshield a couple of years ago, the store manager was so concerned and he made me feel like it was a priority unlike Andy who seems to be making excuses for a problem I didn't have. He didn't even offer any apologies for my troubles that are not not still resolved. Resolution: I want the part replaced like it was, not ziptied. Grandview, MO Store #244230 Workorder#161909 And I really don't want to have to conduct anymore business with Andy.
[protected]@aol.com (Vanessa Cunningham)