Tires Plus Total Car Care review: Tire rotation possible line and balance

On Wednesday, July 24,2024 I called Tires Plus (store #691798) to see if I needed a appointment to get my tires rotated. I spoke to a gentlemen named Jay, he told me I did not need an appointment and to come in. I arrived at the store at around 11:00 with two other customers in front of me. When I finally got up to counter, and spoke to a different gentlemen, his name was David. He asked if I had an appointment and I said no, I just called and was told I did not need one.

Dave looked at Jay and said did "did you tell her she didnt need a appointment?", Jay said yes, an hour ago. I said no sir, I drove right here, it wasnt more than 15 or 20 min. That was the beginning of my problems.

A technician named Roy came in and Dave told him to work my tire rotation in before another order, but Roy did not seem happy.

My 2015 Chrysler van was placed on the lift and sat there for over 1 hour and 25 minutes, as I continued to look out the door to see why my tires had not been rotated. I finally asked Jay, what is goin on with my van. He then said oh come her and let me show you, we wont do a rotation, you need two new tires, I said What? Why did it take someone 1 1/2 to tell me I needed two new tires. How much longer will I be? he said 15-20 min. It was obviously longer than that. Then Dave finally returns, I go up to say who is a manager, I need to speak to him, at that time he told me he was the manager, I proceeded to tell him all that happened. He said I wasnt here, (he had left and went to town).he said I cant turn back time, I said I understand that, but this is crazy to come to get my tires rotated and be here for over Two hours. He then said he would give me a discount on my tires, I said thank you, but Id like to know who dropped the ball..who was responsible for leaving my van on a lift for over hour and 1/2 with out telling me what the issue was.Also while I was there, a huge cussing match went on with employees in the garage area, one of them being the technician named Roy. I would Never Ever recommend anyone going to Tires Plus