MacV Eyewear review: Customer service arrogant 4

You fail to describe how your sunglasses broke. Whether they just cracked spontaneously (which sounds highly unlikely) or whether it happened due to being added unreasonable force or pressure. In the latter, you cannot blame the company because they are not selling toughened glass eyewear. It's sturdy but in the end its breakable. Even RayBans would break. Had it been a manufacturing defect or if you had received the product with the defect, you could blame the company.
I am assuming the customer service rep was trying to explain the same thing to you, but if you were unreasonable then the rep had good grounds to not process your complaint. His being rude is unprofessional (not unforgivable) as that puts the company under bad light. But remember you dealt with one of him, he has to deal with hundreds like you, everyday.

Mac V is cheating with customers. They are selling plastic frames with metallic finish and are very poor in quality. My sunglass (Rs 2200) got broken in a month. When I went to the shop they clearly denied for any help and not even talking to me. They tald me to fix it with some glue. They have no customer care. The company should be banned from India.

Maine sunglaases lie andheri west infinity se unhone packing me tester peice rkh k dedia jb maine shop pe call kia toh bola ki sorry aap bhijwa do i will change jb maine andheri east se pahuchwaya toh bande ko shop wale ne 2ghante tk khada rakha mere 5hours kharab kie change bhi nahi kia ab main itni irritate ho gyi mere paise barbad kr die jis had tk is macv k lie troble create krungi my husband into castam department .

Mac V is cheating with customers. They are selling plastic frames with metallic finish and are very poor in quality. My sunglass (Rs 2900) got broken in within 3 months. When I went to the shop they clearly denied for any help and not even talking to me. They told me call customer care. But they have no customer care. The company should be banned from India.