Main Street Renewal review: Customer service

My husband and I have been renting for about 4 years and any time we have a problem with appliances, electric or etc they normally would jump right on it. However, this time the stove had went out on november 27th we file a claim and of course due to the holiday they were closed however a contractor came out and stated I am only here to access the matter we don't repair the appliances we give our report, and they replace it. Now if this is the process we could have safe the contractor a visit as we sent pictures of the error code to the company. Now we were told the replacement has been approved and order on the 4th and it set to be delivered. We call friday, 12/6 to get an eta just to be told they have no one to deliver nor to install the replacement. I ask the customer service rep is there a member of management I can speak with, and I was told no, I ask could I get the manager email or phone to express the urgency in the matter as I have a family (including small kids) that I need to cook for and he replied to me give me the message and I will delivered it to mgmt. But earlier he stated he didn't have a manager. We have not heard anything from anyone. In speaking with another property manager, I was told to report it to the new (fox6) and let them put eyes on the matter since they have so many complaints. It seems like the longer you stay in the rental the worst the customer service gets. We pay the rent, and this is how you treat your tenants. As part of our contract agreement, they are responsible for the appliances/electrical portion of this house. Any time you ask for a replacement it is not equal to what you have another example we have a stainless stain double door refrigerator with indoor ice machine/water about 24.5 c ft. It keeps going out to the point we have loss food having to constantly reset it a contractor came out and said it needs to be replaced. So, the order was put in and instead of giving us the same size/color they had someone deliver a "white 18c ft. Top freezer refrigerator". We sent it back and ask for another the same size/color/etc. Nothing happen so we having been dealing with resetting what we got. With all the complaint I am shocked that management has not stepped in to address these matters.