Main Street Renewal
Reviews and Complaints

I gotta tell ya, my experience with Main Street Renewal was a real rollercoaster ride. I had a bunch of signs that I needed to find a new place to live, but I was worried about my family ending up on the streets. So, I decided to give these guys a shot. On the first day, I went to check out one of their homes and was in the process of renting it when they called me in to bring in the security deposit. But when I got there, nobody knew what was going on and they had already rented it out to someone else. They apologized and promised to help me find another place, so I went to their website and found a different home.

The first problem was that they couldn't get the utilities turned on because of some existing bills. So, they asked me to turn them on in my name so they could get the place ready for inspection by the housing authority. They said they would reimburse me, but they never did. I ended up paying for two homes' worth of light and water bills. And to top it off, the place failed inspection.

Fast forward four and a half years, and I finally moved out of the home. I left it clean and in good condition, but they still deducted charges from my deposit and mailed me a check to their office. I didn't have the 20 days after move out to dispute it or fix anything that wasn't just normal wear and tear. I told them I didn't agree with it and didn't cash their check. But their move-out team is charging me for things that I marked off on their Residential Lease Inventory and Condition Form that had to be turned in within 14 days of move-in.

I spoke to a guy on their dispute team who was so rude and kept talking over me. They deducted $86.25 for a cottonwood tree that I didn't even plant and they removed because of its roots. And get this, they charged me for one missing lightbulb in a fan. They said I did over $1500 worth of damages, but I don't see how that's possible. They should have the same paperwork to match up the repairs.

I reported them to the BBB and someone named Jennifer was supposed to be working with me, but I never heard from her. I emailed and left voicemails, but got no response. I'm so overwhelmed and just want my money back so I can move on. I'll tell anyone who will listen about my experience with Main Street Renewal.

I gotta say, my experience with Main Street Renewal was not great. I was trying to move into one of their properties and I had a lot of trouble getting in touch with anyone. I didn't hear back from them for days, and then when I finally did, it was from a different agent who was asking if my questions had been answered. I told him no, and he forwarded me some emails that I never got. Finally, he addressed my concerns, but by that point, I was pretty frustrated.

I asked him how I could get my money back and cancel my lease, but he told me I was stuck in the contract. I explained that if they had gotten back to me sooner, I never would have paid the money in the first place. But now that I had, I didn't want to do business with them because their practices were so inconsistent and unprofessional. I asked to be let out of the lease, and he said he would talk to his boss and get back to me.

The next day, I got an email from their Atlanta East office telling me I had to pay an extra $153 in order to move in. I paid it, but then on move-in day, nothing happened. I tried calling and emailing them, but no one got back to me. I reached out to the agent again, and he told me to talk to customer service. They told me my move-in date was going to be delayed because I hadn't paid the $150 three days in advance. I was so frustrated at this point that I told them I was going to get a lawyer involved.

Honestly, I wouldn't recommend doing business with Main Street Renewal. They really took advantage of me during a vulnerable time, and their customer service was terrible. Save yourself the trouble and find a different company to rent from.

I gotta say, I'm not too impressed with Main Street Renewal. I leased a single family home from them last July, and it's been nothing but a headache ever since. First off, I had to handle everything with no in-person contact with the leasing agent due to Covid-19. I sent her a list of things that needed to be taken care of, along with pictures, and she said they'd be fixed within 30 days. I signed the lease based on that promise.

But on move-in day, I found even more serious issues that needed immediate attention. The kitchen sink and one of the bathrooms were backing up, and the light in the kitchen wouldn't come on. When I contacted Main Street Renewal, they said it would take two weeks to get someone out to fix it. I had to call a plumbing company myself and pay for their services, and Main Street Renewal still hasn't reimbursed me.

The leasing agent promised that all overgrowth on the property would be removed and bushes trimmed by their landscaper, the kitchen light fixture would be repaired or replaced, the four decks would be repaired, painted, and brought up to code, the outside light fixtures would be replaced, the garage would be fixed so it wouldn't flood every time it rained (which ruined some of my property that was still in boxes), and the rock retaining wall in the driveway would be repaired or rebuilt. None of these things were taken care of within 30 days, and when I tried to contact Main Street Renewal about it, no one responded to my emails or phone calls.

Ten and a half months later, they finally sent someone out to fix the light in the kitchen and one exterior light, and they put rails and handrails on one of the decks only because one of my guests fell off and got hurt. But none of the other issues have been taken care of, and it's been over a year now. I've had to make the repairs and clean up the property myself, and it's just been a nightmare.

Honestly, I wouldn't recommend leasing from Main Street Renewal. There are so many other issues I haven't even mentioned, and I've had to hire an attorney just to deal with them. Do yourself a favor and read the reviews on Google, Yelp, and BBB before you even think about leasing from them. You'll save yourself a lot of problems.

If you're thinking about renting from Main Street Renewal, think twice! I've read some negative reviews and unfortunately, they are most likely true. This company lacks integrity, virtue, honor, and team management. It's a shame because there are some awesome and kind people working for them, but they seem to be clueless about what's going on. If you feel like you've been scammed, you probably have been, but Main Street Renewal won't even know about it!

I wanted to rent from them, but after being misled by multiple people for three weeks regarding a home on their website, I decided not to. Upper management needs to start caring about integrity and honor. It's no wonder they have a low rating! There are too many workers, and no one seems to know anything. When you try to get in touch with them, they tell you it will take 3-5 business days to get back to you. It's like they're all running around like chickens with their heads cut off!

I spoke to some very kind people, but they had no authority whatsoever. It's upper management that doesn't care! Actions speak louder than words, and this company is not working to serve the community. There seems to be a lot of greed involved. We were told we were the first to file an application and were proactive in every way possible for three weeks while the home was in "available soon" status. We were mislead wrongfully, and no one could tell us why we couldn't pay fees. We were given multiple reasons with no resolution, but we were told to wait until it became live.

Finally, after hours of communication within a three-week period, we found out that the home was not available. I received a call the same day asking if I was still interested. What?! I can't make this stuff up! I now see it as a blessing in disguise. Main Street Renewal needs to re-evaluate their business and focus on integrity, honor, virtue, and respect.

Leaving this review may bring awareness of things that could be changed. It's pathetic and untrustworthy business management in many ways, and the things occurring are not just because of the pandemic. What really bothered me was what I read on their site: "Trustworthy. We are a national organization with high standards in property management. Our customer team is here for you." This is so not true!

If you're reading this and can rent elsewhere, do so! Don't waste your time with Main Street Renewal. They don't care about their customers, and in the end, you're just another voice unheard by upper management.

We moved to STL from Iowa this year at the beginning of April. From the start of us being here, it has been an absolute nightmare. We moved here on a Sunday and I started work on Monday. Everything was good and KUDOS to Andrea from the STL office on going above and beyond of what she was actually supposed to do. A couple of days had passed and from the move and working we were exhausted. I got home from work at 2:30 pm and was tired and laid down and fell asleep to someone banging on our door and phone was blowing up. Very irritated I got up and opened the front door and no one was there. Noticed a car across the street and this lady was in a red crossover sitting there looking at our house. I walked up to the car and asked if she was the one banging on the door she said no but the neighbor outside said yes it was her. Then my wife went outside and handed the 2 cashier checks to her and Lesley Shellert bc she said she was the owner of Main Street renewal... What a liar. She is a branch manager in the STL area. Not only did she lie about who she was but also tried intimidating us, saying we illegally moved into the house and the local law enforcement was going to be called.

After a week or so went by, we had a lot of rain down here and the sump pump quit and the basement flooded, and that was 15 days ago. It was a Sat that this happened and called the emergency maintenance number and even after they were notified that we had standing water in the basement. It wasn't until Monday that Roto Rueter came out and replaced the sump pump, and they even had another guy there ready to extract the water, (mind you it has been 2 days of standing water in the basement) and the guy waited at our house for 1 1/2 hours for a po # to be created, and guess what the lady said she couldn't give him one. LOL. WHAT!. So another 2 days pass and so now there is no water standing in the basement but the NEW carpet and padding have been in water for 5 days, can you say BLACK MOLD. Finally, a contractor comes out on the 6th day, and he was the boss of a crew and tried to get his people over to our house bc he didn't want to do it. After seeing how pissed that my wife and I was, he said he was going to get something to extract the water and some fans... AGAIN WTF. After 1.5 hours he came upstairs and left these 2 fans downstairs and said, let the fans run and it will dry out. IDIOT. Too late for that bc of the amount of time it took even to get someone out there. And then another contractor came out 2 days later and he along with me took the padding and carpet out of the basement and took the baseboards off the wall and all the mold had gotten into the drywall and the studs. After at least 100 calls to the STL office and the main office, finally started to get somewhere, so I thought.

Oh and not to mention, the paint in the house has to be the cheapest paint money can buy, bc I could take my finger and run it down say 2 inches and it discolors it. And a contractor also took our screen door to fix the screen along with garage door opener. And guess what here is a shocker, haven't had a screen door or garage door opener for 14 days and no one is at all concerned about this. Bet if they only got half of their rent they would call huh.

Needless to say, Main Street Renewal is one of the worst-run companies I have ever seen. It is May 11 and still nothing is done about our basement. And still no calls back. This company is a joke and I would not recommend them to anyone. They are unprofessional and do not care about their tenants. Save yourself the headache and find a different company to rent from.

I gotta say, I had a pretty rough experience with Main Street Renewal. Like, seriously, I wouldn't recommend them to anyone. My partner and I found this amazing house in Fort Worth on their website and we were so excited to move in. We were ready to pay the deposit right then and there, but the website kept giving us errors when we tried to apply. It took us two whole days to finish the application because of all the technical difficulties. And when we tried to call their office, the message just said they were closed and didn't give us any information about when they'd be open. So frustrating!

Finally, on Monday morning, I started calling them every half hour to try to get through. But it took until after 9:30 am for the message to change from "we're closed" to "everyone's busy." I kept trying to pay the application fee over and over again, but it wouldn't go through. Finally, after three days of trying, it worked. But when I got a call back from Curtis, he told me that the house had been taken off the market because of too many applicants. What?! Then why did I just get charged $80 for the application fee? He changed his story and said that our application was still being considered, but they had a lot of other applications to go through first.

We finally got a call on May 23rd asking us to send in some extra documents for a guarantor. We were so relieved and thought we were finally going to get the house. But when we tried to send in the documents online, we kept getting error codes and the website said the house was no longer available. I called Curtis again and he transferred me to someone else who told us that the house had been leased to someone else who had just come in that day and paid for it. What?! We were so frustrated and disappointed. They had led us on for days, telling us we were approved and just had to send in a few more documents. And then someone else got the house before us just because they could pay for it a couple of hours earlier.

Honestly, I'm not surprised that Main Street Renewal has so many terrible reviews on Google and the Better Business Bureau. They really dropped the ball on this one. I wouldn't want to deal with them as tenants after this experience. So, if you're thinking about renting from them, I'd say stay away.

This company, Main Street Renewal, is a business that is fully automated, but not automated well. Their goal is to provide no access to any real person of any level to their clients. They work hard at being very impersonal so they can do the least possible for their tenants.

There is only one phone number with options 1, 2, or 3. A 45-minute wait to leave a message is common. Plan to take a day off work just to try to call their automated phone system to leave messages. During business hours when you need to reach them, they are always busy. If you leave a call back request as they suggest, you may or may not get a call back, usually not. They do not hire enough phone staff.

This is not the kind of firm that should exist in America. It aims at the Singularity and the Borg. It tried to automate everything and did not do it well. Leasing or renting a property is a service business and cannot be done well on a totally impersonal and removed basis.

Ordering goods impersonally from Amazon may be okay since they do their business well. But ordering up a rental in the same way when the business is not working well is not a good thing. The aim of this business is to be completely online, impersonal, and uncommunicative and yet provide a very personal service of providing a rental.

Some of their lease requirements are in conflict with the local rules, regulations, and laws of specific areas in which they rent property. One email size does not fit all.

Their inspection process is a "catch" 22 process. They asked for inspections of the property before it can be properly inspected. The lady we first contacted to get the rental never answers us back now that we rented the property. They do not honor any request for a member of their staff to actually view a problem or inspection. In fact, they shift the entire burden to the tenant.

When we had the city turn on the water, we found all the fittings throughout the house were only finger tightened. They leaked and flooded. What a mess! Our neighbor renting the property next door from this firm, 2 months earlier than us, had exactly the same poor plumbing problem.

Workmen in the area have told us it is a shoddy company to its renters.

They rush you. The lease you have to sign to get a key stated that we had received a copy of the lease when we had only seen it on the screen. They provide no directions on how to print it. We could not copy it by the usual means used to copy other leases and business documents. So we stopped the procedure until a Printable PDF copy could be obtained a day or so later.

This is not a nice company, or an efficient, or service company. It is not easy to do business with. They just want your money. It is very hard to get them to make repairs. This firm works on the theory you will become frustrated enough to call your own service man and pay him yourself, all the while reserving the right to deny you the right to place work orders or hire servicemen to their property. If you get them to send a repair person, make sure he has a work order authorizing the firm to pay them, not you.

Their inspections are faulty. They stated in writing that they inspected the house and carpets the day before. The carpets were dirty, dirty, dirty on move-in day. They make you connect and pay for all the utilities for a week before they give you a key to move in.

They buy the cheap HUD houses, so consider carefully the neighborhood the house is in.

If you are stupid enough to deal with these people, you get what you deserve. Beware.

Me and my family were looking for a rental property in Tucson, AZ as the house we were living in was going to be listed for sale. We came across Mainstreet Renewal and saw many houses listed for rent belonging to them. We finally found a house that would work for us on Juarez Street and Mainstreet was the management company. We did some research and found out that the house and Mainstreet Renewal Property belong to Amherst investment, a company out of Austin, Texas. They purchased about 175 houses here in Arizona, many in the Tucson area. They were claiming to be bettering Tucson and helping families, stating they would rent to section 8 voucher holders and low-income families.

We thought that if they allowed that, then they would allow us as we are a hard-working family here in Tucson. We paid the hefty application fee of $150.00 for myself, my husband, and my son Marcos who had to be listed as he is 20. We know from looking, all property management companies want a household income of 3.5 times the rent. Combined with my son we made that. Less than 24 hours after applying we received a no reason given denial via email.

My husband, the main applicant, called and asked why they said we couldn't tell you why and to call a company called Core Logix. We and the representative said my husband checked out 100%. We called Mainstreet and told them this and he said it was because each applicant needs to make 3.5 times the monthly rent. I said no one in Tucson we know makes $18,000.00 A month and if we did then we would not need to rent at all we would buy a house. We hung up and figured maybe he was incorrect as their property posting said nothing about Each applicant.

I decided to call with the hope that someone else knew something different. I also wanted to ask about myself as a co-applicant, if it didn't work under my husband could I be listed as the main applicant in the house? The next agent said nothing about the income requirements but said it was most likely due to my credit score being too low that each applicant needed to have a credit score of a high 700. I advised her if my credit was in the high 700 I would buy a house instead the same with your income requirements. My credit is on the lower side about 590 and my husband and son 620 to 650. We are in the process of building credit to buy a house but credit takes time. So we have to rent in the meantime. We are like most lower/middle-class families who paid for mostly everything in cash never learning about credit until we ran into wanting to buy a house.

The next day we received a call from a Mainstreet Renewal agent saying they had a new listing. We got excited and thought okay maybe they won't let us rent the one we wanted but will offer another. We told the agent who seemed to not know we just got denied but can we rent that one. He laughed yes a laugh and said NO. You must wait 30 days and then try again. I asked okay in 30 days what will change? He advised not sure but to just try your luck again. He then stated we would need to pay another $150.00 application fee and go again.

I decided to reach out to Amherst holding CEO Sean Dobson to tell him what happened and advise him that this is what the property management company is doing he hired to handle the houses he bought. He responded in a way he knows what is happening and really doesn't care as money is money. His response was: "Thank you for reaching out. We are positioned as a business to serve those who either don't want a mortgage or do not qualify under today's stringent standards. Our goal is to provide a great home and a great experience for all our residents. I'm sorry we disappointed you in this situation. The communication about each applicant needing to satisfy the requirements is incorrect." He advised someone would reach out to me with some answers and solutions, but we have yet received any answers or solutions at all just we have criteria you must meet. We have 0 evictions, 0 criminal records at all. We work for strong stable companies many hours a week. And are a Tucson family just needing a home.

Mainstreet Renewal takes up a huge portion of the rentals here in Tucson, AZ and has houses sitting awaiting a tenant for months at a time. The house we applied for has almost 2 months on the market with 44 contacts. If each one of those contacts had to pay even a $100.00 application fee, they made over $4400.00 in just Tucson families trying to apply but never meeting the criteria. The neighbor to the house we wanted advised that the house had been vacant for over 8 months and they dropped the price from $2000.00 per month to $1,825.00. Which at $2000.00 is a stretch to most Tucson families especially post-covid chaos and means a household income would need to be almost $7000.00 a month to qualify. Even the $1825.00 but we have to have somewhere to live. It is companies like this that are hurting Arizona and causing the extreme crisis we have now in housing. I kept asking myself why are more and more tent cities popping up all over Tucson well companies like Mainstreet are why! What are you supposed to do as a family if you cannot buy yet due to credit issues but cannot qualify to rent either? Where are we supposed to go? Anyone who has had an issue like mine or any other please write to our mayor's and city council. They don't know these are issues if we don't band together and say it is. I have sent emails regarding my situation, and you should too. The more, the better.

This review is quite long, but I feel it's important to share my experience with Main Street Renewal. From day one, I had problems. After paying my deposit, the lady I had been speaking with every day suddenly wasn't working there anymore. It was a bad sign, but I moved forward with the rental. When I first saw the place, I noticed a broken gate and leaning mailbox. I assumed they would fix it, but they never did, despite my many emails. The doorbell also didn't work properly, and they never fixed it either.

When I moved in, they promised to clean my carpet because it wasn't new. However, they kept calling me every day to stretch it first, which was frustrating. I ended up paying $400 to get it cleaned myself because my grandson was due to visit, and I didn't want him around rodents. Yes, rodents. They were coming from the black stove in the kitchen, and Main Street Renewal was dragging their feet to send someone out. I had to pay for Arrow, Orkin, and other companies to come out and deal with the problem. It wasn't until I wrote to the BBB that they finally sent someone out, but by then, the rats had messed up my refrigerator.

I kept calling, but they wouldn't send anyone else out, so I had to rent a refrigerator myself. They finally sent someone out, but he wasn't from a reputable company. He and his father had a business, and they sealed the entrances from the rodents. However, a few months later, a white drain pipe in the yard started having sewer pouring out, and it eventually came inside from the washing machine hookup. I had to call Code Enforcement and Dekalb Water and Sewer to deal with the problem. I learned that if you have sewer issues, you need to replace the rugs and cut out part of the wall.

Despite all these problems, I tried to pay my rent, but they made me sign a lease online again with all these issues, and they increased the rent in the middle of a pandemic. The lease was from February 2021 to June 2021, which was strange. I finally received the refrigerator after I called Code Enforcement, but I had to pay $1,710 in total over all the months. They sent two refrigerators, but I only needed one, and they still haven't picked up the other one.

A couple of weeks ago, I heard scratching again, and Orkin said that the man Main Street Renewal sent out missed a spot on the side of the house, and rodents had a nest behind the dishwasher. They sent a maintenance man instead of pest control, which was frustrating. This has been the worst experience of my life. When Dekalb County assisted with rent payments, my assigned lawyer told me not to pay anything until April 1, 2021. However, they still say I owe $3,937.24, and they sent a notice on March 18, 2021, asking me to vacate on May 20, 2021. The lease is until June 20, 2021, so it was confusing.

They finally sent an apology because of the June 30, 2021 CDC memorandum, which gave me until then to vacate. However, I still don't understand why they wanted me to vacate a month earlier. On May 11, 2021, someone called and had my services cut off and put in their name, which was scary because I work from home. My rent was raised from $1,299 to $1,399, but when I went to pay May's rent, it said only $842 was due.

I have been paying to live in poverty, and I have no idea what the $3,937.24 is for. The lawyers keep telling me that Dekalb County is going to pay them with the money some Dekalb County residents qualified for, but Main Street Renewal keeps asking for a payment. I was advised to only pay after April 1, 2021, but I can't talk to anyone because they hang up in my face. They route your calls over to different agents far away, and this company has no structure, ethics, or management.

If you're thinking about renting from Main Street Renewal, I urge you to stay far away. Someone bought a house next door and suggested I move there, but I wish I had moved there before dealing with all these problems. I have spent so much of my own money on repairs, and now I have to waste more money moving again. I had to pay Georgia Power today to get service cut back on in my name because my lease is up on June 20, 2021, but they had the services put in their name on May 11, 2020.

My heart beats fast now, and I am so stressed after dealing with this company. I emailed them that I was writing a review, and I guess that's why they put power in their name. I work from home, and this is my livelihood, and I have no more time for unpleasant experiences. I repeat, do not move here. Don't say you weren't warned.

This is a scam! I applied for a property on 8/28 just to receive and email the very next day saying that the property was no longer available for rent. I was told to choose another property so I did just to receive another email the next day stating the property was no longer for rent. I then was told to select another property and Im pretty sure you can guess that I received yet another email stating the property was no longer for rent. I called again and I was told that my application could not be processed until I find a property to transfer my application to. I was told that I had until 9/28 to find a property. I was recently in a car wreck where I injured my back and I have been in physical therapy everyday but had been checking the website for properties within my price range and location but hadnt found one yet. Then I received an email on 9/8 stating that my application was denied for a property that I never applied to. No one called or reached out to me via email to state that I needed to find a property sooner to complete my application process. When I spoke with *** today she stated that on 9/2 my application was put on a random property to complete my application process. I told her that was not only illegal but very unprofessional seeing as that they picked a property that I could not afford. Then I was told that My Rent Solutions does the approvals and denials and that I would need to contact them. Didnt make any sense but I called anyway and spoke with *** who informed me that they are just a third party company that runs the screening process on applicants from Main Street Renewal and that all my screening came back approved with nothing that would hold me back from being approved. She suggested that I get in touch with a supervisor from Main Street Renewal. I called back to ask to speak to a supervisor and I was told that all they can do is send a message to their supervisor and that I would get a call back within 3-5 business days. This company needs to be shut down for improper use of an applicants information. I did not authorize them to use my information on my application to be used on a random property. Listen to the reviews guys and please stay away from this SCAM! I will be contacting an attorney about this matter as well.

The worst housing management company I have ever encountered. They are completely unethical, uncaring, and negligent to their residents. They're properties are vastly overpriced and poorly repaired. In January, we almost ended up homeless because they withheld information about squatters who had moved into the property for which we had already signed a lease for and paid our full deposit and first months rent for. We had no choice but to accept a different home that was out of our price range and as we discovered in a criminally active area. We began reporting property flooding issues that prevented us from being able to maintain lawn care in the summer of 2019. They still have not taken care of this and it has only gotten worse, so much so that water is completely flooding the patio and leaking in under the sliding door. On August 29th we had water pooling into our bedroom. It turned out to be a leaking shower pipe. It took Main Street 5 days to finally get someone out to fix the problem, and they almost didn't come. Since then we have been struggling to get Main Street to address the severe mold issue that is a consequence of the leak that soaked the drywall. We've had contractors come for various maintenance, but seldom are any repairs made. We had to purchase our own mold test kits and have lab work done just to prove our issue. Main Street does not care about anyone's health or safety. It's a global pandemic and we have no where to go, and have been deeply impacted by this. We have developing health issues due to toxic mold exposure. And we have been mentally traumatized by the complete negligence on behalf of Main Street Renewal. I honestly suspect a lot of the mold and other issues were pre existing to us moving in, but Main Street refuses to help their residents or provide safe toxic free environments. They just want to overcharge you, take advantage of you, and try to blame you for things that are legally their responsibility. I've read countless reviews and complaints with similar issues. There really should be an investigation of this company. They're abusing and neglecting their residents. And they take advantage of people. The press and media should be covering these stories. Main Street has 100s of complaints. This is not an isolated issue. They are mistreating so many of their residents.

This is just the process before actually purchasing/renting anything from this company! Location-*** So my boyfriend and I are looking to rent a home for a couple of years and have had absolute heck with this company. We applied Monday and my guarantors' application was canceled mid-way through the application. So we called and were on hold for 1 hour and 30 minutes! We finally got through to someone and "fixed" the problem. Today-Wednesday- my boyfriend gets a call at work saying the application is missing information. I swear he and I triple-checked everything before we resubmitted the application. But it was saying that on my guarantors' application the ss was not put into the system. We tried to fix that but it said that his application was canceled and we could not gain access to it. Next, it was saying that my boyfriend did not submit his paystubs even though that was the first thing he uploaded (it took him 5 times trying to get it to upload properly). Now when we were doing all of this it was saying the home was still available at noon on Wednesday, now at 5, it is saying that it is unavailable and the people we were first put in contact with when we just called said they were not able to look into the home availabilities if we already put in an application and had to get in contact the application department and it is now closed. We are also waiting for an email back from the leasing company with a PROMO (again sent around noon today) so we will not have to pay another $50 deposit for my guarantors' application that we have already paid for. Absolutely horrible and way too much stress to deal with!My boyfriend is tired of this back and forth with this company. We are in the final stretch of our other leases and are having a hard time finding places that accept our dogs (breeds and weight) as well as allowing move-ins before the end of July. (*** has a new *** breed discrimination restriction law but many companies are able to bypass that because they are located out of state and have their insurance out of state as well.) This company thankfully accepted our breeds but did have many breed restrictions. We will NEVER try to rent from them again! They are wasting our time when it is already so limited for us. He has already warned many of his friends about this company to hopefully save them the headache they have caused!

This is a racket company/ Do not apply Property we liked showed up on Zillow. We applied within 30 minutes of it being listed. Paid $100. 2 days later we get an email saying property is no longer available. Same day, $100 is taken out of my checking.They did nothing with the application. I paid $100 to fill out an online application. It was not processed in anyway, it took no manhours on their part. It is a poor, and dishonest business process and must be a huge money maker for these thieves. I don't even know how it is legal.Call first before applying for anything. Get someone's name that confirms property available. Don't get caught up in the apply quick game they bait you into. They will steal your money.I hope they get what's coming to them in the here after.Thanks for the $100 life lesson.This is a racket company/ Do not apply Property we liked showed up on Zillow. We applied within 30 minutes of it being listed. Paid $100. 2 days later we get an email saying property is no longer available. Same day, $100 is taken out of my checking.They did nothing with the application. I paid $100 to fill out an online application. It was not processed in anyway, it took no manhours on their part. It is a poor, and dishonest business process and must be a huge money maker for these thieves. I don't even know how it is legal.Call first before applying for anything. Get someone's name that confirms property available. Don't get caught up in the apply quick game they bait you into. They will steal your money.I hope they get what's coming to them in the here after.Thanks for the $100 life lesson.This is a racket company/ Do not apply Property we liked showed up on Zillow. We applied within 30 minutes of it being listed. Paid $100. 2 days later we get an email saying property is no longer available. Same day, $100 is taken out of my checking.They did nothing with the application. I paid $100 to fill out an online application. It was not processed in anyway, it took no manhours on their part. It is a poor, and dishonest business process and must be a huge money maker for these thieves. I don't even know how it is legal.Call first before applying for anything. Get someone's name that confirms property available. Don't get caught up in the apply quick game they bait you into. They will steal your money.I hope they get what's coming to them in the here after.Thanks for the $100 life lesson."

I recently moved out of a house I was renting from MS Renewal and have received a move out summary stating that they are changing me for carpet replacement, painting, cleaning and other miscellaneous fees totaling $460 more than my $1375 security deposit. If these charges were warranted, I'd have no issue. Here is the issue though. When I moved into this property managed by MS Renewal, it was during the start of the covid pandemic and no one from this company was available to do a walk through inspection with me. I therefore had to perform the walk through inspection myself. I informed the company of the condition of the carpet which was absolutely terrible and should have been replaced prior to me moving in. The paint in the interior of the home was not finished and the baseboards showed a ton of wear revealing the underlying dark stain underneath the white paint that tried to use to cover them. The house was not ready to rent to anyone to say the least. I faxed the move in checklist to MS Renewal and rented the property for 1 year. I moved out of the house and 3 weeks later received the letter informing me of the charges they were applying. I am not writing this to try and recover a security deposit, I am simply trying to inform you of how they are trying to charge me especially for replacing the carpet when the carpet was in horrible shape prior to me moving in. This company is virtually impossible to get in touch with on a local level here in Memphis, TN. I have however gotten in touch with someone at their office in Texas which was no help whatsoever. The Memphis office is nonexistent in terms of contacting them. If I could give this company negative stars, I would. I wouldn't recommend this company to anyone looking to rent a house let alone allow them to manage my property. Thank God that I have purchased a house and I no longer have to deal with rental companies such as this one. I have rented several houses over the past 20 years and have never, ever had an issue with any of them as far as security deposit is concerned. Go ahead and check my history of renting, I beg you. This company is unprofessional and very hard to communicate with. I believe the lack of communication is something that they strive to achieve because if you can not get in touch with them, they in turn do not have to deal with any problems. Karma is real in my opinion and hopefully will come back to this company 10 fold.

I have been a tenant with Main Street Renewal for 3 1/2 years. My lease is about to end in April. I have been asking for an early termination of my lease because the house is considered uninhabitable due to the inability to use water to wash dishes, do laundry, take showers or baths or even flush the toilet. We have had plumbing issues the entire time we have lived there, but the plumbing issues escalated drastically the beginning of February. I contacted Main Street Renewal the beginning of February to let them know our water was backing up in the tub and in the kitchen under the sink whenever we tried to use the water. They sent a plumber who "cleared the lines." Less than a week later, the problem returned. I called MSR on February 10 to report the issue agm ain. They said the soonest they could get a technician out was Monday, February 15. We tried to minimize water usage during that time period to minimize water backups. But they still occured every time we used the water. On 2/15, the MSR technician came to our house, but decided very quickly that the problem was beyond his scope and ability. We called MSR while he was there so he could confirm what I was claiming. They offered to put us up in a hotel that night, but since my 6 year old grandson is autistic, that would not work so we decided to stay with family. The next day, another plumber came to the house and "cleared the line" AGAIN. As soon as he left, the problem returned. I called MSR AGAIN and they sent another plumber the next day. That plumber wound up just walking out my front door, leaving the door open, and LEFT without saying a word. That's when I found out from MSR that my house was unfixable and it needed to be entirely repiped. Through talking to the vendor, I found out that MSR has known about this problem since 2108. My house was a ticking time bomb and MSR just ignored the situation until the problem became so bad that it made my house unlivable. Now we are trying to get MSR to agree to an early lease termination since the house is uninhabitable. They have not so much as called to check on my family where we are staying or anything else. If we stayed in the house and used the water, we would be liable for further destroying the plumbing. So we are staying with family and moving out of the house. MSR will not respond to any phone calls or emails. They have no concern for my families well being, where we are living or anything. But the resident portal is still reflecting rent due. I am paying rent at the new place we will be living so I cannot afford to pay rent for an unlivable house as well. RENTERS STAY AWAY FROM MAIN STREET RENEWAL!

Beware! Lease at your own risk. My husband and I were approved. The house that we initially applied for was disgusting. It smelled like roach spray, the house had a ton of bugs. I emailed Atlanta Leasing ( Main street renewal) and told them I refuse to live there. So I was emailed a list of properties in my area. One property had a busted door nob we couldn't view the place. The next house had busted glass on the back door and the code did not work. The third house smelled horrible. I couldn't make it pass the front door because of the smell. I literally vomited in the grass. It smelled like someone died. Finally we found a home that meet our needs. So... We paid the deposit on February 19. Our initial move in date was February 24,2021. Once we paid the deposit we received instructions on signing the lease. Our lease stating that our move in date was changed to Saturday February 27 and that the remaining money should be paid 3 business days before the start of the lease. We paid the remaining move in cost Wednesday February 24 three business day before the start of the lease. I received an email Friday February 26 the day before our moving day that our move in day has been delayed because our payment hasn't cleared. Now. My husband and I paid with a debit card ( not a check) the charge has posted to our bank accounts and our residents portal. I was told by Phylicia the agent that the money cleared on Friday 26, 2021 and she verbally gave me the code to get the key to our new place. She told me the reason why there was a delay because maintenance was fixing a few appliances and she didn't know why they told my husband and I that it was because of our payment. She told us that our payment posted. Now! We have paid the move in fees and full. We paid for all the utilities to get switched over. We hired movers to be at my old apartment to move us Saturday morning on my scheduled move in date. We have signed all my documents. Our lease expires at our current place February 28,2021. I have exhausted our funds on this move. I was told that I had to wait until they send me a code once the money that was already cleared, clear. Mine you we paid by a debit card not a check, We were told to pay 3 days before move in. We paid a prorated amount to move in on the 27th and also paid the next month March, in advance. No one can explain to me what am I supposed to do. Sleep in the car? No one called us to apologize to give us a heads up. This company does not care about their tenants. They don't care how much of an inconvenience this is to my family. I need answers. I need to know why wouldn't I have a key to our home that we paid for in full? I need to know why would you send an email saying my move in fees are due 3 business days prior to my move in which were paid on the requesting day? I need to know is this how you all do business? I need these answered immediately. I need the key to our home on February 27 which was stated in the contract in which ,my husband, Taylor Reynolds( Agent) , and I signed.

TL;DR: Dont ever rent from Main Street Renewal. Scam artists and slumlords. If i could give negative stars I would. The house we rented was not in good condition but I was willing to work with that. Spiderwebs everywhere and so much dust, we found the black mold later under the stairs and behind the counters in the kitchen. The dishwasher broke and they bought one off ebay from 2003 that was no longer being manufactured due to defects, so surprise surprise it didnt work when we hooked it up. Also they wouldnt let the delivery men hook it up, and insisted on their maintenance guys hooking it up which come to find out it was just a tube for waste water fed down a pipe going into basement and out into the sewage line. The intake was in that same pipe, im sure it fed from something else though. The house had been sitting for years we found out and no one had actually maintained it or really cleaned it up before they finally found a sucker (me) desperate enough to rent it. The flower bed in front of the house was boxed in with rotting wood, the gas pipe for the gas dryer (yeah...) was broke so when the gas was turned on it flooded the house. The vent pipe for the dryer had also been crunched shut to keep animals out of the house instead of sealed shut when not in use, thats funny. And the electrical wiring was shorting out and eventually the panel box shorted out so electric company had to come in and run new line and put in a new box. Also none of it was up to building code, so way to go real estate/landlord company. You guys are really good at your jobs. We left that place by breaking the lease, as they were charging 1430 a month to live there, originally it was 1250. They increase rent every year by a percentage which is just wrong. originally I tried to work with them on getting my family into a new place but they just stalled us till the lease ran out and then asked if we are renewing or not. Well by this time we had no where to go so its either renew and try to pay the rent or go sit in a ditch, thanks Main Street. So now its time for the final bill and instead of collecting on the 2 months rent I owe they are alleging the security deposit is invalid because i broke the lease so it doesnt cover minor damage and carpet cleaning. They are charging about 3 grand for that alone, along with 3 grand for the rent and another 5 grand for "Debt". They wont say what its really for because they have no standing to collect on that. The law firm that contacted me to collect on this was actually pretty nice, they have bad reviews because getting a sign off saying you paid your debt is something they are not good at, so its not like they are saints. They accepted my 100 a month payment plan proposal but insist on me paying the full 11 grand. the original debt they asserted was 16 gran as they duplicated the 5k "debt" charge twice but the settlement for one time pay off was 6 grand (still a rip off but they can actually collect that in court so, whatevs) and my payment plan means i cant make that so 11 k to me. I shouldnt have to pay them money I dont actually owe so they can effect repairs on the house they refused to do before I moved in. They are just trying to get free repairs and make money off the poor situation they put me in.

Honestly, if you're looking for a leasing company to work with PLEASE do yourself a favor and do not work with MSRenewal. You'll save yourself a lot of time and wasted energy. The issues started at the very beginning with us not having an operational stove (it was brand new but had the wrong cord and couldn't be plugged in and was left that way until we put a maintenance request in after moving in). That was a smaller issue, and besides having the sewage back up into the home several times which I can admit they did fix pretty quickly on both occasions we had minimal issues for a while. September we started experiencing the hot water in our master bathtub not turning off all the way. Because of the pandemic and it being a persistent leak the issue happened on and off until the end of December . During that time our water bill and gas bills effectively doubled and we had virtually no hot water as the tank couldn't keep up. We had to hear pouring water all night and leave the bathroom windows open in the dead of winter to keep our bathroom from steaming up and the paint from peeling. We tried to submit a concessions request in December, but when the issue started up yet again we were told that the concession review would be closed until after the issue was fully resolved - makes sense, right? Well, I called in 01/22 to submit the request again and was told it takes 15-30 days for them to respond but typically shorter. I called in the following Friday for another issue and to check on the status of my claim only to be told that it was never submitted... Hmmm weird as I went through the entire process with a rep on the phone. The only thing I could do was resubmit and wait, again being told it takes 15-30 days. I called every 2 weeks or so to check in and was told it hadn't been the 30 days so to wait. On 02/26 I called once again because it had been 28 days and still no response. I was told BY THE REPRESENTATIVE that this was odd and to absolutely call again Monday 03/01 since it was past the deadline, but in the mean time she gave me an email address to submit the information and bills to to jump star the process. I call back on Monday, and now this representative is telling me it takes 45-60 days; I call back a few days later and I'm told 30-45 days. At this point I'm being given a lot of inconsistent answers, but all I can do is wait. I'm contacted 2 weeks later asking me to resubmit my bills both prior and new since the issue for review and the bills show almost $300 in overages. I'm thinking it might not cover all of it but may cover most. I hear back yesterday that my concession of $43.64 is approved, and when I ask for someone to call to explain why with the details of the bill I'm simply emailed back that they reviewed my concession as a courtesy and it's not a guarantee and the amount is final no further explanation or acknowledgement. They are absolutely disgusting and have no empathy nor care for tenants other than the rent they can pay. I'm a model tenant, pay my rent on-time every time in full for over 18 months and that's the response I can manage to get. I will be getting out of my lease and this property as fast as legally possible and take my money and family elsewhere. I'm begging you; if you want to rent please don't come here. There are plenty of places that are cheaper and with better care. The effort I took for this petty $43 wasn't even worth it and has actually left my blood boiling. Hoping to save whoever reads this the same anguish and stress. Happy House Hunting!

My wife and I were dealing with an incredibly frustrating saga with Mainstreet Renewal and their third party A/C Contractor trying to get our Air Conditioning fixed, which was out for a full week at this point.It was a perfect storm of incompetence, bureaucratic red tape, and good old fashioned corporate apathy for the consumer.Ive worked in the service industry. I know how helpless you feel sometimes when someone is outraged and the scope of your job is so small that theres nothing you can do. But this was ludicrous.We were finally were nearing the finish line. We finally had a competent technician identify our very simple and routine problem. Our A/C coils needed to be deep cleaned after years of previous residents not properly air filtering; and the five different technicians theyve sent to our property in the last 30 days not identifying a problem which has been described to me by other competent technicians as Air Conditioning 101; causing it to freeze over every time we ran our A/C for longer than an hour or so.The technician put in a bid with Mainstreet Renewal to approve the work to come deep clean our unit. This is a routine bid, shouldve been approved without issue and have us finally comfortable again:The Bid was submitted last Thursday. It is now Monday. This bid had not been approved by the *** despite multiple customer service reps escalating the issue on their reports.At that point I finally lost my last drop of patience.I may have lost my cool a bitHere are some of the highlights of this uplifting conversation I had this morning with the *** Department:-"I'm filing a report escalating the situation"-"You and the three other customer service reps have tried, they clearly must not like you all very much in the *** cause its not working."-Can I please have a phone number to speak to someone in the *** about my issue?-I have no direct line to the ***, but Ive sent an email.-"So you, a shift supervisor, have no direct line to another branch of your company."-"Yes that is correct."-"Do they just not have phones over there?"-"I've listed a manager on this report"-"So wait, you're not a manager?"-"No I'm a shift supervisor."-"Great. Can I speak to a manager please?"-"One is not available right now. I am the only supervisor on currently."-"Okay. Please connect me to their voicemail so I can leave a detailed message and they can contact me as soon as possible"-"I do not have a direct line to the manager but I have sent an email."-"DOES YOUR WHOLE COMPANY NOT HAVE PHONES!?"-"I'm going to need you to email someone else who can get me this phone number. Or send a carrier pigeon. Or pony express. Or however this company contacts each other since apparently they HATE THE WORK OF ***"- Ive got a pregnant wife at home. This situation is untenable.- "I understand your frustration"- "I wouldn't say I'm frustrated I'd say I'm outraged. Outraged at this outrageous situation with what's apparently the most inefficient company in corporate America"-"This is comical. I feel like I'm being punked. *** should be popping out any minute to point out the cameras and assure me the people I give my rent money to each month aren't the most poorly run company in America"-We will be calling you back as soon as this issue is resolved shortly.-I really wish I believed you...Im not proud of any of this. Just thought Id share the full extent of my mental breakdown so that hopefully future renters can rent elsewhere and avoid this situation ?

There's no place to start other then DO NOT LEASE FROM THEM. They where great stayed in contact and all with us up until we moved it. They made the house look great during the walk through so of course not too many questions. It was enough space and in the price range. Day one getting the keys and moving in their where new stains on the carpets in he living room and on the steps. we called about it. There where red stains on the walls that we had to clean off in the basement and the dinning room. We then started to notice the sink falling we put in a work order just for them to tell us that it wasn't an emergency and canceled. That was NOT the last time they canceled a work order and said it wasn't an emergency. In the middle of summer the air stopped working no one ever came. We started to have a raccoon problem and they said someone would come. That person never came and reposted the pics that we already sent to *** and said they had completed the work. False info. we had to then take care of it ourselves. The final straw was the black mold in the wall. We noticed the ceiling getting water damage so we called, but because it wasn't bit enough it wasn't an emergency. We didn't notice until there where mushrooms growing out of the carpet in the corner behind a chair that black mold was in the wall. We immediately called them again and told them what we found and sent the pics and asked to be relocated due to there being children in the home and I have asthma. They told us no, that they would send someone to take a look but they couldn't relocate us until they confirmed it was black mold. It took some one a week to come and when they did all that happened was them fixing the roof. We called again and let them know that someone needed to come in and check for mold for us to be relocated. They called the same company who then came in knocked out our wall and replaced everything that took them 2 weeks to do. In this time *** still refused to move us even though we now had an exposed wall, nothing covering it AT ALL spray that just apparently killed the mold. Luckily family lives close enough we had a place to go, but that's not the point. After the 2 weeks the same company came to paint and the ceiling got painted the wrong color. There was another work order put in for the floor in front of one of the bedrooms coming out. They did send someone to fix that (partially) and at the same time we looked at the sink and partially fixed that as well. We talked to them when the mold situation happened about not renewing our lease. They then took it upon themselves to send us a certified letter letting us know that they will not be renewing a lease with us. LOL what a joke. Upon moving it we made sure it looked better then it did when we moved it. We cleaned, got the carpets professionally done, wiped down all the walls, left *** and they still took almost $400 from our deposit. Why do you ask? Well, let's start off with the paint that the company THEY hired did wrong they charged almost $200 just for that. The air that went out, well they replaced the filter because according to them it's standard, but yet charged us for it. The trash that was outside in the dumpster waiting to be picked up wasn't picked up when they checked the house so you know our fault so they took for that. They then said they had to go through and clean the house (again false) and that trash was left in the kitchen (again false). So yea almost $400 from a $1440 deposit gone. When I reached out for details of what they did I was given the run around. Finally got hold of someone because it was 30 days and we still hadn't heard about the check. Well they say they had no forwarding address so they sent it to the house we just moved out of. ***! I still sent emails asking and till this day I have yet to hear anything from them. They are the *** company I have ever come across a would defiantly say do not go through them. I'm sure I'm missing some stuff, but this should be enough. LOL "

I gotta say, I was really excited to move into one of the homes from Msrenewal. The first leasing agent I talked to was pretty cool, but things started to go downhill from there. I have two service dogs, and I made sure to let them know when I applied for the house. But when they sent me the first leasing agreement, it only showed one dog and I had to pay a deposit for the other. I told my agent about it, and she said she'd fix it and send me a new lease to sign. I signed it and thought everything was good to go.

She told me I had to pay $200 in prorated charges and $1495 in rent. But she never mentioned anything about a security deposit. I even asked her about it, and she said I didn't need to pay one. My roommate was there with me the whole time, so I know I'm not making this up. And get this - she told me my second month of rent would be half off! I was stoked.

But then, on the day I was supposed to move in, I got an email from someone else at the company saying I couldn't move in because I hadn't paid a dog deposit fee. What?! My leasing agent told me I didn't have to pay any fees for my service dogs! I couldn't find the lease she sent me, but I did get an automated email saying she revised it. But when I asked her about it, she denied doing it. And what about the half-off rent for my second month? Nope, apparently that was just a lie. Everyone else got that deal except for me.

I was so frustrated. Msrenewal was nice and tried to help, but the Dallas leasing office was a mess. How was I supposed to know all this information if no one told me? I had to pay another $1695 that I wasn't expecting less than a month after paying the first $1695. I should have taken screenshots of everything, but I trusted them. My advice to anyone dealing with this company is to screenshot and record every conversation, because they'll call you a liar if you don't have proof. I hope no one else has to deal with this, and I hope Msrenewal finds a leasing office that's actually trustworthy.

I've been living in Main Street Renewal for three years now and I recently got approved to transfer to a new home. Let me tell you, their whole process needs a major overhaul on how they deal with customers. Main Street Renewal charged me $150 in non-compliance rental fees, and I didn't find out until after I signed the lease for my new home. I provided thorough documentation to Main Street Renewal, even had USAA call directly to advise and verify what was needed to verify no lapse of coverage. The documentation was sent, verified, and accepted, but Main Street Renewal is still telling me that I must pay this fee for insurance that was never canceled.

To make matters worse, when I signed my new lease, I had a pet dog and agreed to pay a pet deposit. However, two days ago, I had to return my dog to the SPCA due to life changes. It was a tearful experience, but now Main Street Renewal is telling me that I must still pay the pet deposit even though I no longer have a dog. I'm beyond angry at this company, and their unprofessional and ignorant customer service supervisor in the east side office was no help and actually made the problem worse.

I've seen many reviews from other residents going through the same problem with this company. I should not have to pay for insurance through Main Street Renewal since I've proven that I never had a lapse in coverage. Also, I shouldn't have to pay a pet fee for a dog I no longer have and haven't even moved into my new place. Something needs to be done about these crooks.

Chapter 2 of my experience with Main Street Renewal is that I just found out that the home I'm renting for $1,600 a month, which I just moved into on 02/25/19, has a really bad leak. The plumber stated that when he tried to fix it, the pipe broke since the house was built in 1999 and has old pipes. The leak flooded the kitchen, leaked through the roof since the kitchen is upstairs, and caused the roof in the downstairs bedroom to collapse.

To add insult to injury, these con men are so cheap that they installed spotlights around the house with no off switch. So now there are three floodlights that can't be turned off outside of the home. I'm telling you, believe all the reviews. Main Street Renewal is a ripoff. They charge excessive amounts for renting their homes but provide little in return. I'm really angry right about now, and I've seen so many bad reviews that my next step is to contact a news station to get them involved, then an attorney.

Spend your hard-earned honest money with a reputable company. These people will screw you over once the lease is signed and the money is taken.

This company is not good, let me tell you. I've been here for a few months and it's been a bad experience from the start. The place I'm renting has had problems with the plumbing, electricity, and structure since day one. I didn't even know about these problems until after I paid my deposit and rent and had my utilities turned on. I had to call and complain many times before someone finally came to fix the problems. It took over a month! The maintenance guy told me that the whole house was improperly wired and I couldn't use half of the electrical outlets for over a month. I had to use extension cords and surge protectors. There were also leaks from the kitchen sink, plumbing between the first and second level of the house, and the HVAC system. Water was literally pouring from those places and the company didn't seem to care until I called the health department to inspect the property. I have videos and pictures of all of this, even the mold and collapsed ceiling due to plumbing/water leaks. And still, months after the first call about the plumbing, I still have water pouring from the first floor into the finished basement area. None of these problems were apparent until I was already locked into a lease and the company won't let me break the lease or properly maintain the property. And there are so many other problems too. I have copies of all the maintenance requests as proof of this company's negligence and fraud. And to top it all off, they've put charges on my account for late payment when I've paid on time. I have bank statements to prove it. Don't rent from this company, seriously. I wish I had read the reviews before renting from them.

I gotta tell ya, folks, I had a real bad experience with Main Street Renewal. I mean, I was real hesitant to sign that lease, what with all the bad reviews I read online and the trouble I had just trying to get the dang thing signed. But I figured, hey, the house was brand spankin' new, what could go wrong, right?

Well, let me tell you, a lot can go wrong. First off, they ain't honoring the credit they advertised, and they won't fix this leak that's been driving up my water bill for two months now. And don't even get me started on the grass - they're saying it's my responsibility to re-sod it if it dies, even though they won't fix the leak that's causing the problem in the first place!

But that ain't even the worst of it. Three months after moving in, I found out that someone's been sneaking in and out of my attic. I called the cops, and one of my neighbors told us that Main Street knew about this problem before I even moved in! Can you believe that? And when I asked them to search the attic, secure the house, and change all the locks, they refused! It's been over ten days now, and I still can't go back in my own dang house. And I got three little ones to worry about, too!

So let me tell you, folks, don't make the same mistake I did. Stay far away from Main Street Renewal if you value your family's safety!

They have not returned any of my messages, calls , texts or emails in 5 days about the Air conditioning Unit in my house in Orlando, Florida being broken. I submitted a maintenance request 1 week ago. They are not answering calls.

I've been on hold for over an hour. It is cut 90 degrees in my house. It's Very dangerous (and illegal) to not have A/C in Florida!

This company is far beyond what could be described as incompetent. Their management is filled with people who are looking how to get their money as quickly as possible, with zero regard for those who are affected by their false claims and empty promises. In my experience specifically they promised me the home I was applying for up until it was time for the lease to be signed. When time for the lease to be signed came, they revealed to me that they rented out the home two days before I signed. During those days I spoke with them directly about getting it finalized and signed with, as you can imagine, no mention of them renting it out to someone else. The reason for this is unknown. They claim to have had issues with verifying my ID, that I uploaded to them numerous times, while promising it was an issue on their end and assuring me the home was mine. I am unable to find reason to lie about the situation to me as opposed to just being honest other than just simply lack of integrity from this company. My advice would be if you are in search of a home for your family, just go with any other leasing company.

I have put in about 6 different applications, on 6 different homes, within a 6 year time frame. I have not been approved yet, for one home. Everytime I put in an application, it's denied within 2 days of doing a application. Recently, I was just ignored. I was supposed to receive notification with 5 days of applying for a home. No one has called me

Mainstreet Renewal came and cut a large root to a healthy tree right before a hurricane hit. They did not inform us of what they were doing and did not take any action to make sure the tree didn’t fall. Within a few hours we noticed the tree was leaning towards our home. I sent pictures and called, but they didn’t respond. The tree fell on our home, destroyed the fence, damaged the roof, landed on my flower garden and patio. I have called and emailed pictures, but they never respond. We had to have someone come out to remove the tree off the house.

We moved into this house 1/20, there were already issues right off the bat on day 1 aside from the house not looking like it had been cleaned. 1. The fridge was not working. 2. Leaks in the kitchen sink, ceiling, and upstairs bathtub. 3. GFCI plugs in the upstairs restroom and downstairs restroom not working. 4. The placement of the dryer vent is a fire hazard, we were told they need to move it to facing out instead of underneath the house. 5. Cabinets were falling apart, lazy suzannes in the bottom cabinets were broken. 6. The microwave was not working. Those were the main issues that i put work orders in for. Now the first maintenance guy who came out looked at the fridge who agreed it was broken said since it is a "brand new" fridge it had to be replaced under their warranty procedure. That took a whole week to get the fridge replaced. The leak in the kitchen has been fixed. The leak is the upstairs bathtub and ceiling have still not been fixed and since then the wall against the bathtub has now bubbled up. They knew about the microwave before we moved in i spoke to the maintenance guy from ready house and he told me they knew about it during the "turn around", still yet to be replaced. The cabinets were fixed and the lazy suzzannes were taken out, they were just going to leave the cabinets empty until we requested them to put some type of shelving so we could use it. The maintenance people they have been sending out have been wasting our time, they show up and we tell them what needs to be fixed and they say they are not able to fix it it has to be someone else, for the GFCI plugs. The dryer vent was not moved from facing under the house to the outside of the house instead they just cleaned it out and hooked up my dryer. Now during the time of the winter storm on Sunday feb. 14th, i woke up to the house being 53 degrees. At that time i had emailed the area manager and asked to be moved to a functional house especially with it being 12 degrees outside as the hi. His response was the lease says there is a non transferable clause. He provided me with an email for who they use for the HVAC and got a response that they couldnt get out because of the weather. The next day was worse their quick fix was for us to try and get out and go find space heaters meanwhile. Now in 12 degree weather with snow i was expected to go look for space heaters but they were not expected to come fix the issue, not to mention with a health hazard problem. I couldnt find any but small $12 ones from walmart and bought 3 bundles of wood since there is a fireplace in the house as well. Turning on the fireplace did absolutely nothing to warm up the house and the heaters got the house to a whopping 59degrees. Let me just say we were expected to stay and live in those conditions for 6 days, on Wednesday i had to report to work so getting out in the streets was possible. Mainstreet knew about the no heat issue and that the people they sent me to was not coming out to fix the heat issue as the email had the area manager copied in it. The day they finally got a different hvac person to come fix the heat was when we had to send yet ANOTHER email. After the hazardous living conditions and emergency issues not being addressed and fixed in a timely manner i am ready to be done with mainstreet renewal. I have been patient enough and have NEVER dealt with a leasing company that does not care about the tenants as they do.

Multiple issues with this company. It is impossible to really get in contact with anyone. Even the manager in *** can't get anything done. This is the worst experience I've ever had with a management company. I broke this down to many issues but they are all related First Issue. We had a leak that started a month after we got into this rental (April). They did a patch. Didn't work. Maintenance guy said they need to replace the roof. They denied the dude and did another patch which didn't work. I don't remember how MANY times this happened. After a few months, they replaced the roof. EXCEPT they replaced the wrong roof according to the maintenance guy. It was still leaking. The guy made an excuse that they replaced that roof because it needed to be replaced anyway. If that guy was being defensive okay, but if that was true then they ignored fixing the problem for months. We had to live with this leak. Anyway, they finally got it fixed late September - October. One of the biggest issues is that we were unable to use the dining room and living room (All one room) due to this. We were scared of mold issues since my roommate who lives near the leak was getting sick. They told us that there was no mold, etc. The main repair man said they would take pictures of the inside to prove this and no one ever did Second Issue. During the middle of this, we wrote a letter intending to leave unless it was fixed. No one read the anything until we had to spend HOURS on the phone calling them. We decided not to leave as we thought we were getting somewhere. We were told many many times that rental concessions would happen. Anyway, after they finally fixed the right issue, we were told that we were denied rental concessions. We spent hours and days and weeks on the phone trying to get something done to fix our problems and despite all that (including attaching evidence) we were denied concessions (having concessions for part of the house not being able to be used is part of the lease agreement). We have all the evidence to prove this. The *** manager said that we can't do anything since the escalation department has the last say. Third Issue. Communication is absolutely impossible within their company. We've called for hours, days, weeks to get something done and it was all denied. Even basic stuff was a pain. Multiple emails were ignored. Fourth Issue. During all the fixes, we had to experience extreme unprofessionalism. The bathroom sun roof was taken off and a lot of debris got into the bathroom including roof matts. It stained the floor. I've emailed about this and nothing has happened. Regardless, this is all documented in an email and you guys even have a copy. During the repair of the second roof, the contractors came at various times without telling us. We've called them and they kept coming with no notice. Fifth Issue. Cherry on top. Manager- "Escalation team denied this request by confirming we did send a confirmation of the work order being scheduled". During one of the repairs to fix the sink, we were charge a "no show" fee of $100. We have provided phone logs that no one called us to the *** manager. We heard no knocks at all. But they charged us. It is extremely wrong to harass your tenants by coming by and not knocking and calling just to charge us. Fact is, we waited for someone to show up and no one contacted us. We only found a notice on the door saying that we are being charged.

I had place my application with this company on 08/24. I paid an applicant fee for me and my newly 18 year son who have a disability of $45 each. Less then 24 hours the house was gone. I call on 08/25 that morning about the house because I did not see the house on the market and my application was still pending for both my son and myself. When I spoken to the first customer service rep I was informed then that the house was giving to someone else. I ask ok why is our application still pending. She inform me they did not process it yet. As soon I got off the phone my credit alert went off and then my application was process and denied. When I call their 3rd party vendor I was informed of the denial due to my son of no credit. again just turn 18 and he have a disability so he will not work nor have any credit. I call back again and spoken with another rep. They did not see why I was denied. And an Agent was suppose to contact me with a few hours. Time went by I reach out again and was finally told I was denied the home because of my son. I start explaining I only put in an application for him because he legally 18 but I'm his power of attorney and he will be my dependent. He can not be financially to assist with payment with the home. Rep state she understand but at this time the home was giving to someone else but she can transfer my application to another home and removed my son. At the time for my application to move over to the new home no one has put in an application. I was informed it take 24-48 hours. So I call back the next day to confirm that it was being transfer and I was the first person to apply for this home. still no one have put in an application but they do not see the transfer nor the request for my son to be removed from the application and will not be denied again for the same reason. I start explaining again to another rep about what was stated to me and explain again that my son have a disability he can not be financially held responsible to be considered as a co applicant. Rep 2 stated the same thing that they will remove my son from the application and move my information over to the new home. Take another 24-48 hours. So I call again the next day to confirm it was really done. It was still pending but now 2 people are ahead of me. Call the next still pending and the day after still pending. I explained to Rep 3, 4, 5 6,7 and 8th about what happen in the past days of the same thing being stated but nothing is being done. Now days went by, I'm behind other people when I was suppose to be the first one. I then ask for a supervisor again and the last supervisor stated that my agent "Danielle " assigned to me will reach out me. For 2 weeks straight calling everyday and almost all day to hear your paper work still being transfer over and giving the time frame but it past the time frame from the original statement. Spoken to several supervisors but still my paperwork was not transfer. Never heard from my assigned agent. Request for a different agent that can communicate with me and still nothing. My paper work was never transfer over and the 2nd home was now gone. A supervisor told me that. I was even more stress out and upset of how they are handling business. I then request for a full refund of of both application fees for me and my son. And from the last time I spoken to a supervisor they send in the request and someone will get back to me. It's almost a month later and haven't hear from them by phone nor email. They have my money and was discriminated against getting a home due to a Minor have no credit and have a disability after explaining the situation to multiple people. No remorse from this company. I just want my money back from time, stress and no one was doing their job.

Reimbursement request in the amount of $3630. I was a tenant at property *** along with my partner *** and had to move out of the home due to health code violations as well as neglect by Main Street Renewal. We didn't have use of our plumbing due to sewage waste that was backflowing through the showers, toilets, sinks, laundry etc. On May 8th we had made our first complaint about the sewage smell to Renee *** at MSR main office via email. We followed up again with her on May 22nd and filed another complaint about the sewage smell. On June 30th we attempted to reach out to her again but we received a delivery error that her email was no longer valid. Had to then get another contact as she was our only contact and never left a forwarding. The sewage smell still being an issue all this time we made MSR (Craig & Dan) aware that we were getting a strong sewage smell from our plumbing. On July 6th I sent an email to their general MSR email complaining about the several work orders we had to put in throughout our visit and that we would not be renewing our lease. also put in ia work order for sewage smell that day. We also made them aware of the sewage issue that hasn't been resolved. On August 22nd i email Dan with pictures of sewage coming from our showers and our toilets not being bale to flush. We also called their emergency line over 6 times to inform them we had no working plumbing. On August 21st-22nd we placed over 10 calls and several emails to put in work orders to their emergency line. After two days of no help we called back and two separate representatives on a recorded line stated that we would be placed in a hotel because it has been over 48 hours without them sending someone out to correct the sewage issue. On august 25th the first plumbing company came out and attempted to fix the sewage back up, worked for a day or 2 then came right back. On September 4th we placed another work order for sewage, he came out the next day on the 5th, stated there was a root system that had breached the pipes under the home. We informed MSR of this. We requested again to be moved to another home or hotel, we were neglected once again. They said someone would be calling us back with hotel information, well that never happend...twice. We informed their management office that we were neglected, not placed in a safe home with working plumbing. We lost two days of work due to this while worrying about our health and safety. We did an emergency move out on September 8th where we rented another rental not though their company since they didn't provide any help. We requested 1 months rent plus our full security deposit through their management office, Dan as well as Ben were made aware in writing via email. We were also requesting them to split some of the electrical bills due to their AC system not holding the temperature causing it to run constantly which we then incurred higher bills, never heard back from them. We are giving up on the electrical reimbursement as its too much stress and work to deal with at this time. Each time I request an update, Ben replies with an email "forwarding to our escalation team, well that's 4 emails later and nobody called me. My emails are now being ignored for an entire month. Its been well over 15 days since we were forced to move out of the home and over 30 days since we vacated the residence. Our lease was supposed to be up September 30th, unfortunately we were forced to move out on the 8th. Our monthly rent was $1495. We are requesting reimbursement in the amount of $2990 for our security deposit to be returned as well as one months rent due to their negligence in accordance with the law. We are also requesting reimbursement for time lost at work, we both lost two days of work at $160 per day, ($320 for two days) times 4 days equals $640. $2990 + $640 Totaling $3630. I have documented my entire stay with pictures, emails, videos and phone calls if needed. everything has time and date stamps. We did not have use of the home for the entire month of September and one week in August. We took possession of another rental on September 8th to make the emergency move out.

To Whom It May Concern, Good day. I am not sure if I am in the right area for this. But I am reaching out to anybody and everybody I can to try to get help. My family and I moved from North Dakota to Missouri in December . We were misled by the company Main Street renewal, mainly by their leasing agent Julie ***. She first of all, mislead us into believing that, January and February 's, rent was half off the original rent of $1845, due to a promotion, since we were signing a 12 month lease. I have all the documents and emails to prove it. Along with what they call a rental payment schedule to prove it which just says the months and what your payment will be. I also have a voicemail with another agent confirming it and other emails from her co-workers confirming it. She is now denying this, even though I have emails from her to prove it and her forwarding me another, what they call renter payment schedule, after her denial, with the same exact payments on it, confirming the half off January and February payments of $922.50. I am permanently disabled and living on Social Security disability my daughter was recently diagnosed with a disability and she just turned 12 on December 31st and my husband is a hard-working American citizen. We are law-abiding, taxpaying, normal American citizens. To date the company Main Street Renewal has not only not taken off the $922.50 balance for January but added on late fees and are not honoring the promotion that they have all recognized except for, Mrs. Julie ***, even after her boss emailed her and told her to correct it. So now me and my family are facing eviction because before we came out here we had budgeted our finances to where we would be able to afford living in this house with the two months half off and then in March being able to go forth paying the full amount. And this was before we knew we had to buy a new vehicle because ours gave out around Christmas. So now we have an almost $500 car payment that we're having to figure out how to Budget in, on a limited income. But this is not all she misled us on. When we got to this house in Greenwood Missouri on December 5th it was a disaster! Nothing was like the pictures she sent us, we thought we were in the wrong house! There was and still are wildlife animals living in the Attic that they are failing to properly move and are daughter has major life threatening allergies to animals, not to mention how unsanitary this is, along with when they move up in the attic, little pieces of the ceiling literally fall all over the house. Plus, every single pipe in the house was leaking, from under every sink to every single toilet was running. The pipes were corroded, and there are still some that are. The ceiling in the garage literally caved in on our car and ruin some of our possessions! There was no carpet throughout the house, like there were in the pictures, there was no color on the walls like in the pictures, everything was painted over with a white-gray color and not well they even painted over the painters tape, all the wood was scratched up and ripped away from the wall, we were tripping over wood chips and bars everywhere. A wall was even ripped out! The house was filthy! The floors were even off-balance to where I fell and I'm disabled and can barely walk as it is. There was a pool that was supposed to be in the backyard, that they yanked out and ruined the yard/landscape and there was a basketball goal they ripped out which also ruin the yard/landscape, and these also ruined the driveway. There is so much more I can go over but I'm sure this email is long enough for you. Basically my point that I'm trying to make and hopefully get help with is the fact that they made a second illegal please and I have documentation to prove it a voicemail to prove it emails to prove it forging my husband and my signature and initials I have all the originals stating what I am saying is true. And now they are about to force myself a person who is disabled and facing a second major surgery which is life-threatening this year, a minor child with a disability, in a hard-working man just trying to raise and take care of his family, out on the streets, during this pandemic, and even if there wasn't a pandemic, this is wrong and unjust, and I am just begging for help. My family and I would appreciate any help you could give us. Thank you so much for your time. Have a blessed day. Sincerely, The Dimas Family, *** April Dimas Jazlene Dimas

due to covid i was released from my job in April I immediately contacted my leasing office and let them know what the situation was and filled out a deferment for what was supposed to be the next three months of rent. By the end of those three months I still had not been back to work and was contacted by the main street renewal care team to see if they could assist with helping me find support for the bills and a new job. We then began to discuss doing a rental forgiveness contract that would forgive my rent from may thru October and I would have to pay 1500 for the month of November. We came up with the amount by my case worker asking what I could pay while conversing my mother and uncle also known as dad both said that they could get the 1500 paid for me and that was all they could afford. This was agreed on with my case worker from main street renewal and her supervisor so the contract was then formed. We signed the contract October 28th and executed the payment with Brittany or bri (which were the two names she gave us on the phone) @4:06 pm with my mother *** navy federal debit card. At which point my mother and uncle/dad *** then confirmed also that this satisfied the contract that we signed and that my balance was in fact zero and i had a credit of 299.98. At this point we contacted my case worker at main street renewal to inform her that the 1500 dollars had been paid in full and to verify that we met and satisfied the agreement of 1500 dollars and the rent from may all the way through to include the month of October had been fulfilled she verified along with her supervisor that we were correct and they saw the positive credit on the account of 299.98 and we were good in terms of the contract. this conversation took place on October 30th at 4:37 pm. She then informed that she would me that she would check back in on me to make sure that everything was going well and how the new job was going. Because on October the 26th I was offered a job with conduent in *** which was the reason that we signed the agreement to pay 1500 for the month of November because I was able to endure that I could go back to paying my rent on time as I had been doing the past three years with no issues before covid hit. So two weeks later when she called she is alarmed and asking me if I had logged into my portal and seen that they re added an additional 1200 dollars to my account I informed her that I had no knowledge of this and did not know why she also asked how I was doing at the beginning of the conversation where I informed her that myself and my six year old son had tested positive for covid and were quarantining and I was working from home. Then she told me that she needed to speak with her supervisor to find out what was going on and how to get it fixed and that I also needed to call the collections department and record the name of the person I talked to and inform them that per the agreement we signed that I paid my Novembers rent and should not have another charge for the month of November this conversation happened 11/20 at 11:00 a.m. I informed her that I was currently but would call immediately which I did. I then called main street renewal and was transferred to collections where I spoke with errol at 11:38a.m. who informed of my account and that someone named crystal put false notes on my account. I informed him I never spoke with anyone named crystal and had no knowledge of the conversation or the notes and that there should not be a balance on my account. He continued to speak over me and tell me that I had no options and had to pay it or they would force the rental forgiveness balance back to account and it would put me into eviction status. I informed him that I am a single mother of three kids and that the agreement I signed was to pay the 1500 and i had paid that and should not owe anything for November and should not owe until December. After which his response was oh well and have a nice day. Now my problem is that the company has added an additional amount that I never agreed to and could not as I was out of work and had not started my new job at the time. Because the company continues to double charge me for the month of November they will be able to force the rental forgiveness amount back onto my account and evict me and my three children. I had help paying my rent the past three years from my fiancee *** but in august he was brutally murdered by the *** county sheriffs department in *** so I no longer had help. I informed the company of all this and this was also a reason we had come to the rental agreement. At this point I am concerned because the manipulation of the agreement will allow them to evict me and my three children and stop me from obtaining any other housing rendering me and my three children homeless. please help this injustice as prior to all this I had never not paid my rent and was always on time for three years

I have several issues that need to be resolved. I will start with the most serious and list from there. On, November 2 I discovered that someone had entered my locked residence and had been inside my attic. I called the local police and filed a report with them. This was not the first time that I had noticed small changes to the attic but was the first time it was such a large disturbance that it was obvious that someone had entered the residence. While the officers were conducting their investigation, they spoke with my neighbor who confirmed that this was not the first time he had been asked if he noticed anything. The neighbor stated that right before I moved in, a woman from Mainstreet had asked him if he had noticed anyone coming and going and that she was concerned that someone was living in the attic. They instructed me to contact Mainstreet and have them come out to search and secure the attic, as well as have all the locks changed. I immediately sent an email to Catherine Mojica, the current "Resident Experience Agent" that I had already been trying to get my other issues resolved with, (direct phone numbers are never provided for anyone with Mainstreet.) She called me a few hours after the email was sent and during our conversation she did admit that this was not the first time they have heard of issues with "squatters" staying in these new homes but that they do their best to secure them before moving tenants into the home. However, she could not guarantee that my keys had indeed been replaced prior to me moving in. This home was a self tour rental and the key was easily accessible for many months while this house sat empty. After threatening to report Mainstreet to the Complaintsboard.com and to leave reviews outlining my experience she finally assured me that she would have someone out within 24-48 hours to search and secure the attic and that when they came out they would inform me of how long it would take to replace the locks. I was not happy that they couldn't replace the locks when they secured that attic but it didn't seem that I had any other options. This conversation occurred on Nov 3rd. I patiently waited and on Nov 5th when I received an email regarding the closing of one of my other issues with no resolution, I forwarded the email to Catherine and informed her it had been more than 48 hours and I still had not received an appointment for the technician to come out. I did not hear a word from her or anyone else. I waited a full 7 days and sent another email to Catherine on Nov 10th explaining that it had been over a week since I could safely enter my home and was still having to find another place to stay. At this point I asked for the place to be secured and the locks changed as soon as possible as well as to be reimbursed for the days that I had been unable to stay in the residence. The only response I received was that she was very sorry that I was not able to stay in the home but that she had sent the information to her higher department and she hoped to hear something soon. I did not receive another response from her. On Nov 11th I received a "no reply" email letting me know that my work order had been denied, no other information was included in this email. I forwarded the email to Catherine and asked her to please further explain this email. It is now the 12th and again no response whatsoever. I am a single mom with 3 kids and I do not currently have a home for them! This is completely unacceptable. My other issues pale in comparison with the above safety issue, but they are still issues that need to be resolved. When I received my first water bill I was shocked. The amount for the water was more than the electric, which is not common. I had not noticed any leaks in the home so was at a loss of what to do. Right before I received my second bill, I finally discovered that the reclaimed water valve box was the source of the leak. I immediately put in a ticket for it to be fixed. It took a few weeks but finally a tech was sent out. During this time I turned the reclaimed water off, which meant that the irrigation system could not be used, which will eventually result in the grass dying. The tech came out and was very nice, he opened the box, claimed that he saw the problem but that since this was a new home it would still be under builder warranty and he could not touch it. He stated he would have someone out within a week or 2 to fix it. I never heard anything again. After several weeks I put in another ticket and the ticket was immediately closed with a "no reply" email. I called and spoke to several different people and no one could help me they just kept transferring me to other departments. Eventually, I came across an email address for the resident care team. I sent them an email with all the above information in it. I received an unacceptable reply from Catherine that even alluded to me be being responsible to re-sod the yard when the grass died. That same afternoon Catherine called me and we spoke about this issue and my other issue. She informed me that the technician had closed my ticket saying that he provided a temporary fix. I explained that this was not the case. She assured me she would take care of it. She also asked me to send her the water bills and that she would try to get a credit processed for me. The next time I discussed this issue with her she informed me that sprinklers would not fixed as they are cosmetic. I again informed her it was not a sprinkler that was leaking but the entire valve box, and that I had to keep the water off to avoid any future high bills. At this point I was able to provide her with a bill that showed what a normal month should look like since I had turned the water valve completely off. As of today the leak has still not been fixed. The ticket that Catherine sent in to receive a refund for the high water bill was closed because they wanted a bill prior to August. I did not move into the home until August. Again, completely unacceptable. My first issue that I have both discussed with multiple people on the phone and with Catherine on the phone as well as in email is that I was promised a credit for all fees if a lease was signed. The fees have still not been credited, and I have not heard one word regarding it. I have even provided Catherine with a screenshot of the advertisement on their website when I applied for the home. I won't even go into how the home was supposed to be cleaned prior to me moving in and was not cleaned and that nails and razor blades were found around the home or how many hours I spent trying to clean the "new home dust" off of the floors.