Maison Moving
Reviews and Complaints

Maison Moving did a great job with booking, communicating, following up, and the actual moving process. They were excellent in every aspect.

Great job! Easy to work with, responsive to emails. Leon and George were very professional and efficient! Definitely recommend!

Review:
Gret job! Easy to work with, responsive to emails. Leon and George were very professional and efficient! Definately recommend!

Maison Moving is like super professional and they take real good care of our stuff. The office peeps are really good at talking to us before the move. And let me tell ya, *** and *** are the bomb!

The team was great. They were really professional and helpful. It was nice to work with them. They took really good care of my antiques. I highly recommend Mansion Movers!

They were on time, did not stop until both trucks were loaded, and were very easy to work with. They unloaded the trucks and placed everything where it needed to be. I will be calling them again for any moving I have to do.

The team was really professional. They were on time and they arrived when they said. They handled my furniture with care and made sure everything was wrapped and prepared before it went on the truck. The guys were really friendly and accommodating. I used this company before and I'll be using them again if I need to. If you want a reliable moving company, use Maison!

I had to move my 88-year-old mom to assisted living. I hired this company to move my *** and even though they gave me a 4-hour window, they were here within the first hour. Thank you for an easy transaction, and my mom was pleased too! I wish I could afford movers because I am out of Ca not soon enough. I would use them to move me if I could! Thank you all from the moment I called until the moment my mom was moved. It was EASY AND NO ISSUES! Thank you *** Movers for the great experience! 5 *** stars plus!

In urgent need of moving over Labor Day weekend, we reached out to Maison and I conversed with their representative. He provided a precise quote and promised a skilled team for our move. Despite a slightly higher price, his assurance of careful handling of our antiques and fragile items convinced us. The crew arrived punctually, were friendly, and worked diligently. Our 3-bedroom house was relocated in about 6 hours with only a minor issue. After reporting it, Maison promptly addressed it the next day, even on a holiday. Their service was exceptional, and I'd rate them highly. Maison Moving comes highly recommended for their professionalism.

I've been a customer at Maison Moving since 2007 when they were called something else. Over the years, I've had some trouble keeping up with my payments, and there have been a few reasons for that. But whenever they sent me letters threatening to auction off my belongings, I always managed to work out a payment plan and settle my balance. About a month ago, I got a letter from them warning me that if I didn't pay $1690.00, they would auction off my stuff. So, on April 7th, I called to discuss my situation and make the payment. But before doing that, I just wanted to clarify the exact amount I owed. The person I spoke to was really rude and mean to me. It caught me off guard, and I had to ask her, "Do you treat all your customers like this?" She replied, "No, only the ones who are behind on their payments." I don't care how long someone has been late on their payments, you shouldn't talk to them like that. In the past, I've tried to retrieve my items, but they would always cancel on me.

The company don't tell you the whole price when you first talk to them. They told me it would be $95 for at least 4 hours. They said if it took longer, they would charge in 15 minute chunks until it was done. But what they don't tell you is that they add on the time it takes to drive between places. Even though I talked to Mellisa a few times before the move, she never mentioned this or gave me a total estimate. Even after I paid a deposit and got an estimate, there was nothing in writing about adding drive time. Basically, it took 5.5 hours to move everything. But when it was time to pay, the worker said I would be charged for 6.75 hours. Clearly, they do this on purpose to charge more and it's not right.