MakeYourOwnJeans.com review: Poor quality control, poor customer service

I recently ordered 3 shirts sent with specific measurements based on existing shirts I owned. When they arrived the measurements did not match. I was fobbed off with: "the difference is only minor"; "you are using the wrong type of tape measure"; "an oversight by our designer..." etc. No apology, no refund, no offer to remake the clothes despite the returns policy stating "If our measurements differ from what you submitted we will replace the jeans/garment with a new one absolutely free of charge..."

These type of companies seem to have very poor quality control so it becomes a bit of a lottery that you will actually receive what you ordered. Then to make matters worse it is impossible to get a refund or replacement despite the "guarantees" on the website. I just do not understand how these companies survive with this business model. Surely it would be better to charge a little bit more, improve quality control, improve customer service and actually keep your customers for repeat business?

I would advise you NOT to use this company which is based in India, you will only end up disappointed.