MakeYourOwnJeans.com
Reviews and Complaints

On March 16 2023 I ordered a wool 3 piece suit and additional tuxedo jacket, to be made to specific measurements.

I took very careful measurements of existing garments following instructions from the customer service representative. The clothes arrived on time and generally the quality was good however the size was off in key areas (chest, shoulders, sleeve circumference) by as much as 1"-2" ! essentially useless, and even after costly alterations by a local taylor they do not (and will never) fit properly. Simply put these are not the clothes I ordered and paid for.

I immediately contacted support with a detailed list of discrepancies and clear photos of each but the customer support rep keeps avoiding the issue, obfuscating communication with questions like "please explain where the problem is" even though I have repeatedly (3 times by the time of this writing) explained in detail with accompanying pictures. The latest retort was "I have checked our cutting report and it indicates that your clothes were made to measure" Well, I can't wear a cutting report, and the clothes were certainly not made to the measurements provided, as my pictures prove.

I can't get through to anyone else, and they don't see, willing to honour their fit guarantee.

Sent me the wrong jean color, it smelled like a sewer, had animal hair on it. Was polite to the sales rep, got horrible, dismissive attitude. Spent a month trying to get her to see it was incorrect. Finally had to create a photoshop color code to prove to her they screwed it up. FINALLY, she agreed to return and redo. I had to pay to send back. The second pair shows up: smell fine, still off color, yellow marker all inside the jeans and bled everywhere. Impossible "quality control" could miss that unless it was intentional or there really is no quality control. I am beginning the return process to see if I can get my money back before I send these back. Horrible experience with a company.

Do not order anything from MakeYourOwnJeans because these guys are highly unprofessional and the worst part is that they do not honor exchanges and refunds! Ordered a pair of jeans and received the wrong size. I immediately contacted customer service and asked for a replacement and they refused and said that it was not their mistake. Well, it was! I'm 100% sure that I provided the correct measurements. Terrible company!

I accidentally found this website and was amazed how professional and reputable it looked. So I decided to give it a try. I ordered some good looking jeans and was super excited about my purchase, until I received it. Jeans looked nothing as I expected and they were way to small for me. So I immediately contacted MakeYourOwnJeans customer service and after I explained the situation they offered me a refund. I was really happy and felt lucky. So I sent the jeans back and waited over a week. Checked my bank statement, but there was no money. I sent them tons of messages, but received no response. I guess they decided to keep my money. I am very disappointed and angry that I fell for their prices and good looking items!

After searching the internet for high quality Jeans I found Make Your Own Jeans website. I found perfect jeans for the good price and ordered them the same day. I was very excited because jeans I ordered looked gorgeous. It took several weeks to receive my purchase. When my Jeans finally arrived I was very disappointed. The quality was very poor and Jeans were ugly! So I contacted their customer service immediately. First I received no answers from them, but when I finally got in touch with someone from their staff, I was told that there was nothing they could do. My Jeans went directly in the garbage because they were too ugly to wear. Customer support just ignored my issue and did not provide any help. Very poor service.

I have mixed feelings about this site. I ordered 3 pairs of jeans over 3 months. The price is the best you will find for custom made jeans. All in, each pair was around $70 delivered. The jean material was ok, a little on the thin side when compared with Levis, but they tell you the weight so that should not be a huge surprise. My biggest issues: 1. The color of material and wash texture is very difficult to judge based on the pictures. I was frustrated with 2 of my 3 jeans not looking like what I expected. On one the color was significantly off in tint and another the fade wash was very patchy. 2. The dimensions for 2 of the three orders I placed were off. The first pair I got were 1.5 inches too long. I sent them a picture and they credited me 20% off my next order or $14. I felt that was fair. The third pair of jeans I ordered came with a waist size that was 3" smaller than the other two pairs. When I complained to customer service they said that since these were "stretch" jeans they sew them several inches smaller than what you order in the waist and seat (but not the other areas). Which was strange because my previous two orders were stretch also and were sewn as requested. I felt the jeans were significantly uncomfortable and customer service offered me 20% off my next order. I wasn't happy. The point of ordering custom jeans is to get them as ordered, not sewn to some arbitrarily smaller dimension than you order. 3. The 3rd pair of jeans I got had not been thoroughly washed and bled tons of die. Had I not noticed and washed them with my clothes I would have ruined an entire load. You can see the die in the sink, and this is after 8 rinses in warm water and soap. Again, customer service didn't offer much here.

I won’t advise other users to buy from the company www.makeyourownjeans.com. I have ordered jeans and measured myself, but the jeans arrived too small. I wanted to return jeans and get the refund, but the seller told me that they didn’t accept returns. I wasted about $100 for the jeans, which didn’t fit me. This company didn’t help, so be careful and warn others that their sizes are wrong.

The customer service at Makeyourownjeans.com is horrible. I ordered the "fashion" rivets for my jeans and when they arrived they were 3x the size of a regular rivet. There is no mention of the size difference in the catalog. They blamed me "the customer" saying "there is no mention of the size difference in the catalog and as the customer I should have known that and it is not their problem".They were unable to open photos sent as per their request sent attached to an email. It took five tries and many emails to get absolutely nowhere. I have given up trying to get my money back and am posting on line my dissatisfaction.

A complete scam. They take your $60, make you shoddy jeans, and then refuse to refund your money. I gave my exact measurements and the jeans!

I sent measurements per their specifications. The jeans I got were 1/2″ to 3″ off in many areas. Multiple emails to them regarding the problem get boilerplate responses or “We didn’t get your previous email due to technical difficulties, please resend. We await your prompt response.”

Also, they charged me more than what my invoice shows, including some fee CBC fee. False advertising on website states: Get Tailor Made Jeans As Per Your Specifications Starting at $49, Customize your measurements as below. We make them to fit your needs, your measurements, your special requirements. All our garments are hand cut and individually sewn, as a testimony with and made products they may sometimes differ slightly with the measurements submitted, however as we check each product individually the difference will not be much.

Company finally answered asked me for measurements where they were wrong (which I did in 3 previous emails), they told me they sent the right size, to look at the writing on the inside of the jeans and that jeans will stretch! How absurd is that…I can’t even zip them shut. I also have photos with a measuring tape showing they are liars. I’ll never do business with them or an overseas company again. So much for helping the global economy. Have filed a report with my credit card, the FTC, here, BBB and several other places. Here is part of email they sent, stating the size I ordered for waist…take a look at what it actually came in as. I can’t close the zipper, certainly won’t get them to stretch almost 3″ more!

“We rechecked our Cutting report and find that:- 1. The waist measurement you have given is 28 inches and our designers have made it 28.5 inches.You can see on the reverse side the waist measurements it is infact cut more than what the waist you have given. You can measure the waist again from the button to the button eye hole stretching it fully.The jeans will become more loose as you wear them. 2. The Front Rise measurement you have given is 10 inches and our designers have made it accordingly. You have ordered stretch jeans, they stretch when you wear. All stretch jeans are made this way. Let us know where are we wrong in following your Measurements.” And of course they go by paperwork, I have the actual finished, incorrect product.

They have yet to respond to two photo evidence I have sent them or offered my money back. They think because they’re in India they’re not reachable but they are wrong. I’m filing a complaint with their local police department, high court and anyone else I can write to. People like them are a disgrace to their country and to business on the net in general. STAY AWAY FROM THEM!

I sent measurements per their specifications. The jeans I got were 1/2″ to 3″ off in many areas. Multiple emails to them regarding the problem get boilerplate responses or “We didn’t get your previous email due to technical difficulties, please resend. We await your prompt response.”
Also, they charged me more than what my invoice shows, including some fee CBC fee. False advertising on website states: Get Tailor Made Jeans As Per Your Specifications Starting at $49, Customize your measurements as below. We make them to fit your needs, your measurements, your special requirements. All our garments are hand cut and individually sewn, as a testimony with and made products they may sometimes differ slightly with the measurements submitted, however as we check each product individually the difference will not be much.
Company finally answered asked me for measurements where they were wrong (which I did in 3 previous emails), they told me they sent the right size, to look at the writing on the inside of the jeans and that jeans will stretch! How absurd is that…I can’t even zip them shut. I also have photos with a measuring tape showing they are liars. I’ll never do business with them or an overseas company again. So much for helping the global economy. Have filed a report with my credit card, the FTC, here, BBB and several other places. Here is part of email they sent, stating the size I ordered for waist…take a look at what it actually came in as. I can’t close the zipper, certainly won’t get them to stretch almost 3″ more!
“We rechecked our Cutting report and find that:- 1. The waist measurement you have given is 28 inches and our designers have made it 28.5 inches.You can see on the reverse side the waist measurements it is infact cut more than what the waist you have given. You can measure the waist again from the button to the button eye hole stretching it fully.The jeans will become more loose as you wear them. 2. The Front Rise measurement you have given is 10 inches and our designers have made it accordingly. You have ordered stretch jeans, they stretch when you wear. All stretch jeans are made this way. Let us know where are we wrong in following your Measurements.” And of course they go by paperwork, I have the actual finished, incorrect product.

They have yet to respond to two photo evidence I have sent them or offered my money back. They think because they’re in India they’re not reachable but they are wrong. I’m filing a complaint with their local police department, high court and anyone else I can write to. People like them are a disgrace to their country and to business on the net in general. STAY AWAY FROM THEM!

I ordered a pair of jeans from this company and when they arrived, the buttons on the front were too big for the button holes, so I could not get the jeans unbuttoned to get them on. When I emailed the company they responded by saying they do great work, have lots of great testimonials on their web site, and how no one has ever complained about this before.

When I told them all their testimonials mean nothing and it didn't matter if no one complained about it before, they asked to see pictures. I emailed them pictures. Then they said the buttons holes would wear in over time and if not, to stick a sharp object in the button hole and make it bigger myself.

When I refused, they said to ship it back and they would fix it. When I told them I was not going to shell money out of my own pocket to ship it back when the jeans were defective, they basically said, tough luck. They would not send a courier to pick up their jeans, and they would not refund my money. So now I am in the process of getting the charges reversed on my credit card.

WORST CUSTOMER SERVICE EVER! Do not give this company your money!

I ordered a pair of jeans from this company and when they arrived, the buttons on the front were too big for the button holes, so I could not get the jeans unbuttoned to get them on. When I emailed the company they responded by saying they do great work, have lots of great testimonials on their web site, and how no one has ever complained about this before.

When I told them all their testimonials mean nothing and it didn't matter if no one complained about it before, they asked to see pictures. I emailed them pictures. Then they said the buttons holes would wear in over time and if not, to stick a sharp object in the button hole and make it bigger myself.

When I refused, they said to ship it back and they would fix it. When I told them I was not going to shell money out of my own pocket to ship it back when the jeans were defective, they basically said, tough luck. They would not send a courier to pick up their jeans, and they would not refund my money. So now I am in the process of getting the charges reversed on my credit card.

WORST CUSTOMER SERVICE EVER! Do not give this company your money!

Don't be duped by all the fake reviews on this site and other sites that all sound the same. They company has people running around the Internet all day long trying to balance out all of the low ratings they get from REAL customers!

My experience with makeyourownjeans.com

I thought I’d give it a chance, knowing full well that the manufacturing process was done in India. I do however, wish at this point (one month after ordering) that I hadn’t, since I am now out $127, and have no product to show for it.
I provided them with all of the bodily measurements that they requested online per the ordering process, but to this day still do not understand why they cut the pant leg to the 13.5” knee circumference instead of the 16 ½” calf measurement. How you get a 16 ½” calf muscle through a 13 1/2” hole, I have no idea. From a manufacturing standpoint, it’s a real head scratcher.
I tried to work it out with them, and even took it upon myself to send the original leather pants back, ($27 additional dollars for shipping on top of the $95 I had already spent) along with a pair of my own jeans that actually fit well. They told me they received the package today 9/20/2010, and that they have no intention of “fixing” the problem, but instead they would give me a 10% discount toward an entirely new order. That in itself is the funniest thing I’ve heard this week.
Obviously these people have no idea what customer service actually represents toward a company’s success and/or failure, and apparently they don’t care.
They didn’t even say that they were going to mail either pair of pants back to me. Absolutely amazing.

This company has the worst customer service i have ever encountered. Jeans arrived were several inches smaller than those i ordered in every dimension. They have refused a return or refund. i am stuck with a $60.00 pair of children's jeans. I will never buy from this company again.

Sincerely,
Ragen

This company is such a scam. I ordered from them twice. The results were so bad that I cannot imagine that the good reviews here are not written by someone in their company. And I feel sure that they remove any negative reviews from the website.

My first order for a pair of jeans was to be made to my measurements following their instructions. When the jeans arrived, they fit where I measured them and were so strange in other areas that I could not wear them. For example, there is no requested measurement for above the knees. But my jeans, although not a slim or even straight cut, were cut so tight above my knees that they were like jodpurs. And they ask for the widest measurement of the thigh. But above where that measurement was for me, they cut baggy areas on the tops of the thighs. The pants looked like riding pants. And the legs were two different lengths. I complained and was just told that I could pay to send the jeans back and pay for alterations.

So, I thought I would give them another chance since I am so desperate for pants that fit. Stupid, I know. I thought it had to be a one-time thing. I sent a pair to be cloned/ copied. I paid the postage for that. I paid the fee for that service. I paid for TWO more pairs, rather than one, since that is the minimum cloning order. I received two pairs that were not only different measurements from the ones I sent to be copied, they were different from one another! They are longer than the pair sent in and one pair is 4 cm longer than the other! The waist on one pair is smaller. The legs on the other are different. It is so screwed up. When i explained the problem to them, they just said that 'discrepancies' are normal and that the measurements were checked by one of their workers so they must be correct. Are they joking? That idiot could not even hold the pants up and see that the lengths were all different? They said I could order yet another pair from them at a discount.

They are incredibly rude and condescending to their customers. All they want is for you to spend more money to buy more jeans when there is a problem. They expect you to pay return for shipping back to them, for alterations at a reduced rate, and shipping back to you! It is so crazy! You finally think it will be cheaper to get another pair and try again! They said it was their policy to not give a refund. It is my policy to not be defrauded but they just want more money. They do not answer emails now and refused to respond when I asked for a telephone contact number. So I am out $200 and have three pairs of jeans that I cannot wear.

I saw them mentioned in Oprah and thought it would be so great to get jeans that fit. It is a total scam. I am so disapointed because I would have ordered a lot of jeans from them if they had done the work properly and treated the customer with respect.