Malaysia Airlines
Reviews and Complaints

Hi, I am very distressed to say that I am completely annoyed with the kind of service Malaysian Airlines has offered for my wife and kid travel from Sydney to Hyderabad on Jan 18th 2018.

MH122 had an emergency landing in Alice Springs soon after flight was airborne, (not sure if I am lucky that captain has safely landed as technical issues bound to happen, but repetitive technical faults is completely unacceptable for an international flight carrier).

First problem, staff has handed over all luggage (60 KG) to my wife without any support (cannot ask for anything worse) after terrifying experience of landing, my wife was in tears as kid was uncontrollable and all co passengers were in state of trauma and not in position for any help. She was given accomodation in resort unlike hotel stating for passengers with kids accommodation is in resort, they didn't had proper food, walk all the way to same hotel for food.

Malaysian Airlines failed miserably in immediate replacement flight (MH148), As it took almost 24 hours for replacement flight. I was issued replacement ticket for 19th Jan from 18th Jan for onward journey from KL to HYD for both wife and kid in a foolish manner, that MH148 reaches KL at 9 50 PM, and MH198 is scheduled to depart at 9 40 PM. How on earth is this possible ?

In an unprecedented weather condition, MH148 further delayed by 2 hours. Reached KL as per their time and as expected connecting flight to HYD is missed and this time they were given reasonably good accomodation. I was holding my nerves and soothing my family to stay calm and relax.

Twist in tale and completely unprofessional and unethical attitude is surfaced now, when my wife reached KL airport on Jan 20th to board HYD flight, she was told they missed to book ticket for my kid stating they forgot (is this an international carrier or a local taxi service), she broke up now (just imagine if your family is in same situation).

She was issued an infant ticket for my kid and he was on my wife's lap through the journey(still dont understand how is this possible legally).

I want this epistle to be escalated to highest possible means and demand explanation

Ticket details

My wife : QZNVPL
My kid : QZNWLX

17/1/2018, flight MH2638 to Kota Kinabalu from KLIA
Luggage was late for collection at delivery conveyor belt. Lost of external hardisc from my luggage was notice when I unpacked my luggage at Promenade Hotel.

Request to return back my external hardisc because it contain my work information.

External Hardisc are with pink fabric cover.

Please return to me as telephone no: [protected]

3 years ago I fly with Malaysian Airlines for the first time and was pleasantly suprised at how good the experience was, and I have flown many times after. However my last experience with your company means I will never fly with you again!

I flew from Bangkok to KL on the 11th Jan which was delayed 3 hrs however I was provided free hotel and breakfast so no complaints there.
Then I flew KL to London on the 12th Jan which was delayed 1hr.
On both flight's the standard and attitude of your staff was at a much lower level than when I have flow with your company before!

However the above although annoying was not the reason I complained.

Together with the above the final straw was when I got home to find out I had money stolen from my checked baggage which was in the possession of your airline overnight during my layover in Kuala Lumpur on the 11/12 January.

The money stolen was not of significant monetary value, probably under $10 but was all the foreign currency I had collected over my 3 years of travel! All these countries I would never visit again, memories stolen from me by your staff or people you employ to handle my baggage.

Previously I had told people to fly with your airlines however after this journey I will dissuade people from using your airline.
The delays I can take, but the theft of my treasured currency and the memories associated I will never forget!

Ref: K53K6L

She can't get the connecting flight due to the previous cancellation flight from GZ to KUL on MH 377 14:40 (eventually delayed till next day 24th evening. Unfortunately, we need to purchase another ticket for her to travel from GZ to taipet BR 707 with additional cost RMB 3091.

In the midst of checking in at Platinum counter at KLIA on 24th Dec for MH 366 with another 4 family members, the ground staff tild me that we cannot cancel the ticket otherwise the returns from Taipei to KLIA will be voided. We are helpless but to make sure she has the valid returns ticket, We had been reminded the ground staff to follow up closely and revert, if any.

Unfortunately, while checking in in Taipei for MH 367 (K53K6L) we noticed that it left only 2 travelers under the booking number. Teoh Hsin Jou was unable to proceed further due to cancellation of the ticket and we again, without delay further, issue another ticket at the cost of TWD16, 929, ridiculous. We can't leave our kid behind! (Ticket Number [protected]).

With all the mess above, we are here to seek for a reasonable compensation for all the above.

James Teoh (Platinum Member [protected])
email: jt.[protected]@gmail.com
Mobile: [protected]

Every year i'm travelling more than 2 times by airlines. But this my first time I was journey by Malaysia Airlines. Not many days ago, just this 14-01-2018 MH0112 flight KL to Dac. And I am come from shanghai, KL is my transit place for 10 hours. After transit I understand Malaysia Airlines Air crews behavior and attitude. I think They don't know how to serve passengers and Air crews attitude like they are the Boss of Airlines. Now I decide that Malaysia Airlines is one of the worst Airlines company in the World. If they don't have proper manner, they should off their airlines company.

Good day,

Just want to clarity whether priorty luggage is still applicable as luggage under priorty lugagge tag does not have the priority anymore... it came out together with other luggage and the best part it came out almost the last one... please check with the operation department whether they are still looking at this priority luggage or theyhave overlooked it? most of the time? Otherwise it is just wasting cost for such tagged... want to hear from your side. Thank you

Mh064294996
Kota-kinabalu to Tawau mh2137
14/01/2018

A friend and I were booked to fly Malaysian Airlines on 8 January, Bangkok to Auckland. This was MH783 to leave Bangkok at 17.05pm, a short transit stop in Kuala Lumpur and then MH131, leaving 21.45pm, to Auckland. We booked these flights in May 2017 and made seat bookings at the same time. At Bangkok airport we waited a long time to reach the check-in desk, and were then informed that the flight from KL to Auckland was overbooked and we would have to be put on a Thai airlines flight. No explanation as to why overbooked, no apology. We were just told to wait - and wait we did for a very long time. Eventually a Malaysian Airlines staff member took us to the Thai check in desk. Much discussion in Thai, with no explanation to us. When we asked what was happening were just told we had to wait until Thai could give us seats. It would seem that Thai Airways was not going to do anything about us until they'd dealt with all their booked passengers. Didn't exactly make us feel valued customers! As we'd had nothing to eat or drink, eventually we were given a voucher to get some refreshment (not accepted by all the food outlets either). With only 45 minutes before the Thai flight was due to leave, we were given seats (not together) and had to be rushed through the security checking. We'd spent over 3 hours waiting around, unable to do any duty free shopping because we didn't know when (or if) we would be on a flight to Auckland that night. Very unsatisfactory, especially as we had booked so well in advance. I would have expected better compensation and better arrangements to deal with the disruption caused to us by Malaysian Airlines policy of overbooking flights. I shall not be travelling with this airline ever again.

I had a 15 hour transit in Kuala Lumpur on my way from Sydney to Dhaka. I was supposed to get a hotel voucher but didn't at Sydney airport and was told when I asked about it to get it from Malaysia airlines desk at Kuala Lumpur. I reached there before 4 am and was told at Kuala Lumpur that the Malaysia airlines desk does not open until 6.30 am. It was unbelievable that I was expected to wait in the airport in the middle of the night by myself with no hotel voucher.

On my way back, I booked an emergency exit seat and when I did online check in the seat was still ok. After getting to the airport, the Malaysia airline staff in Dhaka airport gave me the wrong seat on my boarding pass. After I realised it and gave it back to them, they fixed it. No explanation, no apology. I'm assuming they were trying to save it for someone else.

Then at Kuala Lumpur when boarding, I was told the scanning machine for the boarding pass was saying it couldn't give me the emergency exit seat. I asked the reason and staff said that the Dhaka airport Malaysia airlines staff must have thought I couldn't speak English, which was clearly untrue. I finally got it sorted and got the seat I originally picked. Once again, I'm assuming Malaysia Airlines staff try to save it for others, maybe even unsuspecting customers who will pay a higher price for it. Very unprofessional behavior by Malaysia Airlines.

I received an invitation card from Palace Golden Horses Hotel for attend Free 120mins Health Tourism Tour at G Hotel on Sat 16/12/2017.When register they ask me to give them my Enrich for voucher redemption, but after that they don't have return the Enrich card to me, so I call the person in charge to send back the Enrich card and they also promise that will be send back in few days.Unfortunately, until today I still not receive my Enrich card.before that I have already call more that 10 times to their office and they just say will be send out. Until 1 month ago, I still not receive my Enrich card, and I call to the office to find the person in charge, he always on leave, the person in charge name is Zairifi (contact no:[protected]), I am so disappointed about all their attitude. I hope that you can take attention and I can receive my Enrich card as soon as possible and i will not received all about from Palace Horses events any more, thanks

I was very annoyed with MAS online ticketing system, which I believe it lacks business ethics. Due to a computer glitch for 1 minute, when I tried to reenter the information, the prices increased to-and-fro by around RM800! Is this the way to dishonour the MAS promotion scheme? Attached is a request from MAS asking me to submit my previous booking (earlier promotional price) when I have already booked another airline. No wonder MAS is making losses annually with this kind of unethical practice.

MH1138 KUL -PEN Jan 5th 2018. No delay on departures board, no announcement at the gate until 9:10am (5 mins before flight) and we are told vaguely there is an operational issue will update in 20 mins. What? No aeroplane? After 30 mins and after a prompt, announced that flight delayed to 10:50am. Announcements are late and vague. I thought MAS was trying to improve. What a pathetic excuse for doing what you say you will do. So disappointed in the continued Tak Ada apa attitude. What's the point in flying on time from LHR to KUL when you can't run domestic flights on time.

Hi,

My name is Syazana and my booking reference number is Kkht7d (26th Jan to 31st Jan)I have amended my booking to change the departure date to feb 2nd and already paid but i havent gotten any confirmation email from Mas. So today i called customer service and they said that the payment was receieved but due to technical issues, they said they will refund the money and my extension was not completed.
I am very disappointed to hear this as i have already paid for the hotel to accomodate my extended stay in tokyo. And MAS had not told me or inform me about the issue beforehand. Not to mention, MAS will only refund my money in 14 days.
When i asked the customer service person to rebook the flight, the price for those dates had already increase by quite a lot. This is entirely unfair to me as this is not my fault. This is simply an error in MAS's part and it is unacceptable. I hope u actions will be taken to recyify this issue.

Regards,
Syazana Othaman
[protected].

I'm a passenger, Teoh Hsin-Qi from MH53D flight from Kansai airport to Kuala Lumpur Malaysia Airport. I am still stucked at Kansai Airport. Please take note on this. I am really disappointed on this issue. My flight was supposed to departure on 1st of January on 2018 0955 and expected to be arriving on the afternoon. I'm still willing to wait at that moment as MAS is still working on it. It was then said to be delayed but it ended up cancelling my flight. Then we waited until 2nd January 2018. I have arrived the airport and when I wanted to check in, the flight was said to be cancelled again due to the parts breakdown. I really wanted to get back to Malaysia and I hope the Head Quarter is acknowledge about this. As the Malaysia HeadQuarter does not seem to know about this. Please take note on this. I wanted to have a confirmation on the date to departure to Malaysia.

Hi,
Today I would like to give feedback on a extreme rude behaviour by the Malaysian airline check in staff Mr. Angolkar from Mumbai Airport(Outsource or handing staff ). I am from a logistics background and have a clear understanding on Air Operations with almost 7 years of experiences. On the 20th of December 2017. I had my return flight from Mumbai to Sydney.Due to some unfortunate circumstances i reached one hour before the flight departure.
The check-in staff of MH took my baggage 21kg and printed labour for my bag.He was checking my visa status, which got swiped by my first name and last name. I showed that man the physical copy of my visa and ticket.For this reason Mr.Angolkar denied me to board the flight and humiliated me at airport in front of public and stated me a doggie customer and return my baggage.The problem was my last name was mention instead Given Name and my family name was reflected as my given name.
I begged and pleaded to Mr Angolkar, who was interested in flexing his muscle considering or reacting me as disgraceful member of the society. The security staff of the airport approached, asking Mr.Angolkar to address his customer but instead his created a mockery of me.
Without considering my request, they asked me to rebook my flight with some other airlines or to check my visa.There was no email or message from the airlines for no show or any communication from airline.
The airline staff failed to delivery there duty instead ridiculous behaviour. I paid for extra $1000 for my next flight. I would like to have a refund for this unprofessional experiences.No airlines closed the flight in there system one hour prior to take off. Mr.Angolkar was giving me an vague reason, which coasted me 1000$. He reaction was racist because I had a beard, called me doggy which is direct attack on my character.

I need this websites help to reflect my voice and staffs like Angolkar must be punished.

Booking reference MH (Malaysia Airlines): PN38D9

regards,
Thomas([protected])

I came to Auckland airport by Malaysia Airlines and found out that one of my bags, which is 28kg was lost. I immediately asked the Auckland airport customer service apartment and they gave me the email of Malaysia airlines's customer service. I contacted them and there was no response. After several hopeless emails, I contacted to Auckland airport customers services again for their help and one of them helped me to contact to Malaysia Airlines. The person in Auckland Airport customer services department said that Malaysia Airlines asked me for the receipt of all my new clothing, which I listed in my claiming form. They asked me to wait for up to 21days to process my case, however, there was 73days since I came to New Zealand and more than 21days since they said so, there is no official answer for me at all. I really disappointed to Malaysia Airlines customer services, which is unprofessional because they didn't contact me directly after it but through Auckland airport customer services. What a bad Airline. Do not recommend it to anyone else.

Dear sir/madam

Hi, my name is lisa him

Booking reference number: nmkzeg I am writing to submit as I am very unhappy with this missing flight

I want to complain my flight today 26/12/17 mh0762 booking ref: nmkzeg

I check in time is 3.36pm and I reach boarding gate h8 is 4.13pm

But the h8 gate is closed and no people working at h8 gate

I miss the flight... Any wrong with malaysia airlines?

Am I late? Or any mistake of me?

I received malaysia airlines electronic ticket receipt e-mail is write: please note that boarding gate will be closed 20 minutes prior to departure.

But I didn't late... How come h8 gate no working people at there and the gate is closed.

Thanks.

Lisa him

I travel in malaysia airlines from mumbai to bali on 14 dec and after reaching at bali. The malaysia airlines staff told me that my bag is missing and told me that they send my baggage at my hotel but it was 2 days past away but my baggage did not reach up to me. So i went to the airport but they didnt have any answer for that...i was on my honeymoon n we faced lots of problems regarding that.. Our lot of money get spended on buying clothes n other stuff... So i want compensation regarding the same as soon a possible.
File reference DPSMH14866
Flight/date . MH195/14dec/MH715/15dec
Ticket no. [protected]
Tag no. MH705459/MH705460

Ruchita Jaiswani

i travel in malaysia airlines from manila to new delhi on 21 dec and after reach at new delhi. The malaysia airlines staff told me that my bag is missing and told me that they send my baggage at my home but its already 4 days past away but my baggage did not reach up to me. So if it follows i am awarded for a police complaint against malaysia airlines...so i request you to take action on my request until i have only one option of police complaint against malaysia airlines...
Thankyou.

Bags missing from 3days.
Ticket nos: [protected] please collect my bags from Molindo Air asap.

They have the bags and I have already sent you an email.

I have paid AUD 700 to book a 1 way from KUL to BNE and request you to send my back to my home address at the soonest.

A complaint has been raised with Menzies Desk in Sydney file nos SYDMH32994.

Please collect my back from Molindo at the soonest as my Christmas sweets are in it.

Regards
Denis F

I took a connecting flight from ICN to KL and KL to singapore on December 18th. My baggage was missing and I heard from the lost and found service that my luggage will arrive via the next flight and expected to arrive past midnight.

My baggage tag #: 06ER68
File reference #: SINMH21403

I asked the staff to put a memo that my luggage is a priority since I had a graduation photo shooting on the next day and needed my luggage for that. The staff said they will give me a call once they get the luggage even past midnight. So I left the contact details of my hotel and my email adress.

However, I didn't receive any phone call until 11:30am next day and I reached out to the customer service twice with the waiting time of 30 mins for each call. All they answer was they "don't know".

I was extremely nervous and frustrated so decided to go to the airport to sort things out. I went to the airport and the lost and found center staff said they contacted my hotel and arranged the delivery around 11am, so the baggages are on the way. I called the hotel and checked twice but my hotel said they haven't received any phone call for me. It doesn't make any sense for me since my hotel will not arrange a delivery without speaking to me, and I was at the hotel around 11am, the time the office claims that they spoke with a hotel staff and arranged the delivery. I asked the contact detail of the delivery service or at least contact them and confirm whether my luggages are actually on the way. But the answer I could get was "cannot".

I went to the ground office on the departure level and spoke to the staff there, and his answer was very not helpful either. His attitude made me even more angry, since he was not paying attention to me and chatting with his colleagues while I was standing being very frustrated.

I asked him that I missed my precious time because of your bad service and asked for the upgrade to business class for my next flight back to Korea at least. And he said he has no authority and for sure I will not get what I am asking for. His attitude of not caring and having zero empathy towards customers gave me a very bad impression on Malaysian airlines.

I am very disappointed about the service overall and especially the post-measure of the missing baggage is horrible. I am asking a compensation for missing my precious time and chance with my family and friends at my graduation photo shooting.