Malaysia Airlines
Reviews and Complaints

I share your pain and frustration.
See my post : Bad service, bad communication, can't advise correct departure and arrival times

I am having prblem with the mas online booking as well. I key in my details and i checked it thoroughly. I am pretty Positive that i spelled my name correctly. so i paid and along came my E-ticket to my mailbox..and i am pretty surprised to find out that they mispelled my name. two letters have been missing from my first name. so i called the company and they were quick enough to point finger at me and said that it could have been that i made mistake while typing my name. so it is impossible to change the ticket and the only way is to buy another ticket. thinking that it could have been my mistake i booked another ticket and make sure someone proof read my details before paying for the ticket. the next thing i know another e-ticket reach my mailbox and surprise surprise they mispelled my name exactly the same as the previous ticket. How on earth could i mispelled my name twice..i guess only God .. (and the MAS worker )knows. i cant help but yelled at the operators who kept on saying it is impossible that the mistake could have happened. i was refered to the IT depsartment and they took forever to answer my call. so i just give up and plan to yell at some people at MAS office tomorrow

I experienced exactly the same issue in addition to others.
MAS customer services sometimes takes weeks to reply or they do not reply at all.

If I can help it I will never fly them again as their service and customer service stinks

I have bad experience with Malaysia Airline and hope you can appeal for me
after I missed the connecting flight from KL to Labuan

I explained to the check-in counter staff that there is no announcement on
the change of gate for Labuan connecting flight and no staff to guide me
upon my arrival to KL. I told them that the departure screen wordings are
small, difficult to see as the wordings change too fast. They announce my
name / final call to board the plane but give me very little time (about 5
minutes) to rush to the new gate only to see the aircraft elevator shaft
retrieving. I also told them that I was first time in KLIA and not familiar
as the gate distant is quite far apart.
The check-in counter staff refers me to the ticketing counter (next to C1)
and I explain the same to them. Both the counter staff spoke with each
other on the phone and they did not accept my explanation.

The ticking counter staff give me 2 options:
1. Pay RM124 to be put on waiting list on the next flight at 1855
2. Pay RM427 to get confirm seat on the next flight at 1855
I chose option 1.

I check with the both counter staff several times on my chances of seat
under the waiting list but they told me that I have to wait till 1820 for
the answer. The queuing service at the ticketing counter is slow (about
half to serve per passage and no place seat while waiting). They were
unfriendly towards my enquiry on the waiting list.
At 1815, the check-in counter staff (Domestic Standby, B18) told me the
flight is full and give me 2 options:
1. Pay RM937 for the business class seat (still available)
2. Put on waiting list again for the next day flight

I told them that they put me in difficult position and gave me very little
time to react (only 20 minutes prior to check-in and departure). The
check-in counter staff said they will close the gate in 1 minute time and
asked me to decide immediately.
I have no choice but to choose option 1 as my customer expects to meet me
at 7.30 a.m. the next day.
The encounter above makes me feel bad about Malaysia Airline service and
their treatment to passager

I just want to complain about mas check in counter staff, name Ana, counter B14, Time:9:50pm, date:09/10/12.she was very no manners and service was bad .not helpful to customer.dont look down ppl because is economy class.

MH1471 lgk to kul 22.55.
Delayed.
Screen show gate 3 and mas is gate 5.
No attendant, no info until 23.00 walk in selambar and tell me don't know where is the flight. Radar not showing.

MAS !

Malaysia Airline flight from Kuala Lumpur to Guangzhou plane has down graded from two ailes to single aile. MAS is going back ward from bigger plane to small plane for 4 hours flight. Next time we should boycott and take other airlines.the flight was very uncomfortable and not worth paying.Better take Airasia.

maxstart.vivi@gmail.com
Tel : [protected]-[protected]
Beneficiary Name: FEINIER MERCHANT CO., LIMITED
Beneficiary Bank: HSBC HongKong
A/C number: [protected]
SWIFT CODE: HSBCHKHHHKH
BANK CODE: 004
ADD of bank: 1 Queen's
Road Central, Hong Kong

I call up to customer service on 25/6/13, the answering machine ask me to leave my phone number & they will call Me back shortly. At 14.51 a malay ladies customer service call me & i told her that i will like to purchase a ticket to Hong Kong using travel voucher. I stay in Klang & will like to go to the nearest ticket counter. She advice me to go Subang Airport. I went there on 26/6/2013, after queing for about 20min I was served but to my disappointment the staff told me they can't issue me MAS ticket & direct me to KLIA or KL Sentral. Why the knowledge from customer service at the call centre was so poor they can't even provide accurate information to the customer.

Renewed my passport on my trip back in Malaysia, with the new passport details, I manage to check in online on my flight back to Australia and received a confirmation for it. When I went to drop my baggage at the counter, the officer told me I need to transfer my visa details to my new passport or I'm not allowed to board the plane. Was told to get it done from the ticketing counter. The lady at the ticketing counter said she need 24 hours notice for the transfer. 15 min later, she said it's all sorted and I need to pay RM30 for it. Was quite surprise as the visa transfer usually do not cost anything.

Only to find out 2 days later the lady at the ticketing counter applied a new tourist visa rather than transferring my details from the old passport to new. Because of this, I'm no longer allowed two rim in Australia. Called the customer service, all they told me was I need to go to the immigration and they have nothing to do with this. When I asked to speak with manager or supervisor, they told me their supervisor only work in office hours. Meaning to say MAS employee work with no supervision..hence the service.

Went to the immigration to tell them what happen and it get sorted in 15 min. Looks like know exactly what happen. Guess this is a very common problem coming out from MAS.

Coming back to checking in online with new passport details. Why am I allowed to check in if my visa has not been transferred? The lady the check in counter could not answer my question.

Hi
I am Mrs.Cecilia Gomes. I on boarded Malaysian Airways flight MH - 148 from Melbourne at 2:30 pm local time and landed in Kuala Lumpur International Airport at local time 9:05 pm. My flight to Bangladesh, as issued in the ticket, was supposed to leave from Kuala Lumpur at 10:20 pm and land in Dhaka at 12:10 am on 29th August. But at the airport in Malaysia i was informed that my flight would not be leaving at 10:20 pm that day but the following morning at 9:40 am and that it would land in Dhaka at 11:35 am.My seat no. was 11D. I was a wheelchair passenger and i was not given any hotel or any kind of nourishment for the night. I had to stay over at the airport and sleep on a chair. I have problem of arthritis and became more sick staying nightlong at the airport in such terrible condition. I had requested the attendants several times to check on the availability of flight / hotel but the staff members were not co-operative at all.
To keep a sick person waiting without earlier information in a wheelchair for more 11 hours 30 minutes is too much without a proper resting arrangement.
I am really disappointed by the poor level of service from this world class(!) career . On returning to Dhaka i became very sick and couldn't move for the last one day. I feel that my poor health will remain that way for the next few days and I demand proper compensation from the airlines authority and expect an apology.
Thanking you in anticipation of a quick response of compensation.
Mrs.Cecilia Gomes
contact: 0088-[protected]

I have been planning my trip to Malaysia for the last 6 months. It finally arrived and I Left for KL on the 10th of Dec. My flight was absolutely terrible: The air host was so rude: I asked (nicely) if i could have another blanket, he barked: 'N0!' and walked away. . He host shoved food at me, leaned over me to shake the passenger next to, (roughly) - I WAS HORRIFIED i was scared to ask for anything. When the flight was over, i went to collect my baggage... problem was MY LUGGAGE NEVER ARRIVED!No one knew where it was - there was no record of it leaving JHB., Two days later, I received word that my bag was never tagged. They had to break open the built in lock (this bag cost me R4000 by the way) and when i identified items from across the world, i was told that my bag would be sent to me on the next available flight. I was suppose to receive my bag today, but there is one problem... MY BAG WASNT LOADED... AGAIN!

Whats more, is Malaysia airlines 'generously' offered to pay a whole 300 Riggets for a bag of items that was probably worth around R25000. I am apparently getting my bag tomorrow... we'll see. I fly back on the 6 Jan, and demand that my boyfriend and I are upgraded!

Malaysia airlines attempted to charge my wife and I £790 for 11kgs on a flight from KL to Heathrow. We paid £200 in the end only to find the flight was empty. The check in clerk told us that this is the way they make their profits. Don't fly Malaysia Airlines they are cheats!

In my opinion the complainant is making unnecessary fuss and has an ulterior motive in complaining. Every traveler knows very well that airlines allow a specific baggage allowance. I dont think this traveler is so stupid that they dont know they were carrying excess baggage.

My parents had to pay 570 pounds for 15 kg excess when they travelled from Heathrow to KL 3 days ago with Malaysian Airlines. I'll never travel with Malaysian Airlines again. It's Qantas for me from now on!

OVER THE LAST FEW YEARS ME AND MY WIFE HAVE GOT FED UP WITH BEING STUNG FOR EXCESS BAGGAGE AFTER A LOT OF THOUGHT WE DECIDED TO DEVELOP A SUITCASE WITH BUILT IN SCALES. WHICH HAS A LCD DIGITAL SCALE IN THE HANDLE IT A NEW VENTURE FOR US BUT WE THINK IT COULD BE THE ANSWER TO AVOIDING EXCESS BAGGAGE CHARGES AND LONG DELAYS AT THE AIRPORT WE HAVE RECENTLY BEEN FEATURED ON CHANNEL FIVE GADGET SHOW AND WAS DESCRIBED AS GENIUS AND SAID NO ONE SHOULD TRAVEL WITH OUT ONE
WWW.ECOSUITCASES.CO.UK

Hello buddy...same thing happened with me, , , can you send me the details of the authorities you complained..

Jaydip

janak.jay@gmail.com

I have forwarded my Complaint to all authorities at Malaysian Airlines, but have still not recceived any feedback, forget expecting an Apology from Malaysian Airlines.

This mail is to express my Utmost Disgust & Dissatisfaction of your Services experienced on 22nd January 2009.
This may seem to open up a Pandora of complaints, but in spite of being frequent flier with MH, this experience has been very unsatisfactory.
We traveled on the 22nd January from Mumbai to Kuala Lumpur for a Conference at KL. The flight was MH 195 ETD 2355 hrs, Seats 32 J and 32 K and had the following concerns:

* There were quite a few mosquitoes in the cabin. Though the Stewardess brought us soothing balm from her personal possession for the mosquito bites, it did not quite help.
* The condition of the Flight was poor with broken arms and scratched TV panels. This was brought to the notice of Senior Stewardess.
* In spite of the Flight being very light, there was shortage of Non Vegetarian food and by the time the trolley reached us the food was over. We declined eating Vegetarian food and were served Bread rolls and Butter with some Salad only. Unfortunately we FOUND A STRAND OF HAIR in the butter and completely lost Appetite with the whole sequence of events.

We had a delegation of 47 Passengers traveling for the Conference booked by our Mumbai Office and were worried if they would be subjected to the same experience. During my last Conference to Ho Chi Minh, Vietnam, MH had lost the Baggage of 5 of our Delegates and this was the second bitter experience, faced by myself.
Being in the MICE business, we do travel often with various number of Delegates, and such experiences deter us to suggest Malaysian Airlines to any of the trips from India.
We have a Flight back on 28th January at 2005 hours and would certainly approach the Duty Officer to lodge our Complaint and feedback.

This experience certainly needs a serious view from the Higher Authorities at MH, since we feel that the Services are deteriorating day by day.

Hoping to hear from you on email
Thanks and Regards

Tarun

E-tickets [protected] and [protected] Refund of AUD644 per passenger processed on 15/12/22 by Ms Tiru Manggai Kumaravello, but was only refunded AUD5.91 per passenger on 24/02/23. Error not rectified despite 7 calls later. Now told that travel voucher for my pre-Covid19 cancelled flights will NOT be honoured! This is cheating your customer!

On Friday 23/12/22, the flight MH134 from Brisbane to Kuala Lumpur was cancelled due to a birdstrike. However, it has been 3 days and there has been no communication to the passengers (other than an email on the 24/12 to state that the flight had been cancelled).

Flight MH804 departure 17:35 on 4 Jan 2020 from KLIA to Manila phillipines, when my luggage box arrived at Manila airport it was dented, after reach home and open the box, the metal containers was totally dented. I hope the Mas airlines should seriously look into the mishandling of customers (property's) luggage issues.

I have called 4 times to phone 132728, I was attended by 4 different attendants who do not solve the problem. Booking UIPJHB I want to change origin (Melbourne) and destination (Brisbane), attendants do not solve, they asked my mobile, they promised to call me back but they did not. My name is Alexandre Andruch, mobile +61 [protected], thanks

Hello I'm writing this regarding my missing bag. Its a dark blue colour bag with name of Sanket patel. I found out that the bag is at Kuala Lumpur International Airport. It supposed to be send at Auckland international airport. Please let us know if you have any information about my lost bag. Thank you.
Please call me at +[protected].

Date:12th Aug 2019
PVG - Shanghai airport
Flight - MH0388

I traveled from Bangalore(BLR) to PVG through connection from Kuala lumpur, however my check-in luggage not received at PVG airport

Check in luggage details are : MH718054

Please contact: +91 [protected]
manjunatha.narasimhaiah@in.bosch.com

MH 2530
KUL-KCH
[protected]
SEAT 9C

CABIN CREW DIDN'T SERVE THR FOOD DURING THE JOURNEY EXCEPT KACANG.

ZAINI
[protected]
mzainibahron@gmail.com

I was travelling from KL to Mumbai on 20th April by Malaysia Air lines MHO 194 . I purchased a GORGIO ARMANI set of perfume for 226MYR
On reaching India & checking the same I realised that the pack was of 12/2016.. is very old & perhaps expired .

Shall be obliged if replacement given
*91 [protected]
parag.das@pidilite.com details attached

I booked a ticket from SIN-KUL-PEN and the Malaysian Airlines booking system recorded my name incorrectly. They want to charge 150MYR to fix an error that was caused by their booking system ! They also say that I can't be refunded because of the restrictions. This is completely unacceptable and I will never fly Malaysia Airlines again.

I was travelling from Brisbane to koulalampur by flight no MH 134 seat no 35 G on18/0/2019at23.20
Mobile no +[protected]
Pune Maharashtra India