Malwarebytes
Reviews and Complaints

I called [protected] and spoke w/Peter. He would not listen to me. I told him I had had Malwarebytes removed from my computer and wanted to cancel my account. He insisted on getting rights to my computer and when I gave them, he went into files that were none of his business. He also kept asking how much I paid for Norton. When he found out that Malware was removed, I told him he didn't listen to me. I asked him for the customer service number, he refused to give it to me. I told him I was going to report him and I hung up!

I received a billing on my credit card dated August 26, 17. I did not order this
Please credit my card asap it shows up every time I turn my computer on, but I do not plan on downloading it. remove ASAP
On my last credit card statement dated August 26, 2017 I was charged for Malwarebytes which I did not order I would like it removed and let them know I did not order this and it has not been downloaded. It is a Nordstroms Visa. I no longer use this card for any purchases,
I will contact Nortstrom to let them know so they can take action on this matter. Thank you Jean Jones

This is a program that may cause problems, and of course people will always have questions regarding their issues. So your company has to have a great customer service. It's normal. It's how it should be. But no, it's not about you. They answer emails, but it takes them too long. Actually, a communication like that irritates. Because they miss details, and you have to ask, sending more and more emails. Would it be better to talk to each other on the phone, huh?

Today I was using my windows 10 laptop when my windows defender alerted me of multiple threats on my PC, Trojan to be exact after checking that it was still there and windows defender did not quarantine it (not sure if it even does that) I started up malware bytes except for it to find in a full system scan and do what ever they do, but not only did it not find it, I didn't even get a notification about the Trojan's presence. after seeing this and getting rid of it my self I felt as if Malwarebytes is a antiviral programme that cant be trusted for simple tasks such as protecting a computer system not to consider a ton of my bank info photos and files etc are on the pc.

There is a charge on my Discover account for $24.95 dated August 11th, 2017, No. [protected]. My computer is not connected to the internet and there is no reauthorization for service. Please reverse the charge and terminate all service. If this communication is not adequate, how do I cancel service and reverse charges for a service which does nothing? Jack Pugsley Ph. [protected].

I just renewed my subscription - order# S18557166 - but I did not get a confirmation email. I switched from credit card payment to PayPal
I would like to get this transaction confirmed.
I just renewed my subscription - order# S18557166 - but I did not get a confirmation email. I switched from credit card payment to PayPal
I would like to get this transaction confirmed.
Your prompt attention in this matter is greatly appreciated.

I ordered malwarebytes about a eight months ago and it was working fine. Then all of a sudden it stopped working. I called customer support and they wanted 200 dollars to clean my home pc. He went inside my computer and I trusted him. Because I refused to pay the 200 dollars, he damaged my computer somehow. It wouldn't work anymore. This company is dishonest and are swindlers.

I bought this thing on February 2017. At first it worked fine, however, for the last three months they have been bombarding me with notices that show up on the left side of my screen while I'm trying to do my work. I have sent several emails and all I get are suggestions written in poor English (probably by a Filipino) and screenshots of Malwarebytes telling me to do the obvious. Today I sent them an email demanding a refund of the unused portion and that I will not renew my license come next February.

With this malware there was very little I was able open on my computer, and when I removed it then your bill showed up on my credit card statement. The last four digits of my credit card are 1975. It was $27.00 on 2-27-17. This product is unsatisfactory and there was very little I could do on my computer. I hope that this matter is resolved very soon. Thank You

Good day, I have a problem with billing by Cleverbridge for Malwarebytes. I was charged $39.95 on 8-31-16 for Malwarebytes protection for three computers. On 9-25-16 I was billed $24.95 which I believe was a recurring payment for Malwarebytes on one computer that I purchased in 2015. The $39.95 purchase on 8-31-16 is correct. As this is a double charge for a service I purchased on 8-1-16 I need to have you credit my bank account the payment in the amount of $24.95 that was made in error. Please, as soon as possible! The transaction ID might be [protected] Thank you, Peter Gray

Charded to my credit card. Have no idea who this is or what their supposed product is. Phone number associated with card is [protected] whoch does nothing but direct you to this website. Refund immediately requested.I have filed a complaint with the NC Banking commission, the SEC, the North Carolina Attorney General's Office, the Federal Attorney Generals Office and my attorney is researching other agencies from which direction request could levy the appropriate action and the removal of this charge to my credit card. This is credit card fraud purely and simply. It

Before buying from Malwarebytes I contacted them and asked about the product. They assured me that I will be able to install the software on my PC and I belied them!
So I bought the software and nothing! My PC was not able to install it! I contacted Malwarebytes right away hoping for a refund but they refused to give my money back. Lesson learned!

Malwarebytes -
A really great application, but, don't ever reinstall your os because you will be treated as a criminal by malwarebytes.
Apparently, whenever you reinstall your os, malwarebytes still maintains the record of the initial installation.
Stupid!
My latest (Third time) same problem, malwarebytes records show that I had malwarebytes installed four times (I have 2 licenses) on four computers!
The correspondence from malwarebytes was just one step from calling me a thief because they have my history down as having installed the software on four separate computers.
Malwarebytes will id your attempt to reinstall their software as a brand new additional computer! Not your same 'old' computer. You are automatically assumed to be stealing their software by reinstalling it to your same computer that you just cleaned and reinstalled your os.
So, be prepared to be treated as a criminal when you reinstall malwarebytes. They are more then happy to spend time emailing you back and forth from their customer support department and waste your time.
After all, they are getting paid — by you.
There is a very simple solution, but they are obviously too dense to see it.

I have requested help from Malwarebytes regarding the software to protect against viruses to my computer. A person named Gunter Poller contacted me via email (I have paid for the protection plan already). He indicates that I should have received an email from Cleverbridge who should have given me the ID and Key number. I haven't received such an email. My software is supposed to be good until 1/4/2015 and there is an icon that appears that after four days the program will no longer be effective. I would like a response for I take online classes and can't afford for my computer to crash.
Please help.
Sincerely,
Kimberly Darling [protected]@aol.com or [protected]

My friend advised me to try the antivirus from the website www.malwarebytes.org. It was mentioned that they offered it for free, so I decided to download it. After I downloaded and installed this antivirus, my computer broke and I needed to repair it. I contacted the representative and told everything what happened, but he refused to pay for the repair or to apologize, he simply hung up on me. I just wanted to warn everyone not to deal with such dishonest people.

My computer got infected by a bad malware program (Antivirus IS) and a bad virus (unknown). I had McAfee Antivirus Plus and these virus and malware programs went right around McAfee even though I had real time scanning on. By the time that McAfee detected the danger it was too late. I had to have my hard drive wiped clean and reprogrammed. The repair shop added the free Malwarebytes program and I purchased the upgraded program. It scans with blinding speed and detects rogue programs that McAfee misses. One does need an antivirus program along with Malwarebytes. I know that new malware and viruses are concieved often and all of the antivirus and malware software can't offer 100% protection all of the time but I do feel confident with McAfee and Malwarebytes running realtime scanning.

After downloading malwarebytes to remove a virus, that mircosoft sercuity essentils couln't. It found two infections and one virus. I then removed them and things were ok. I then uninstalled malwarebytes and I found that I had lost windows vista, driversand my data as well as all updates for a year and a half. I took it in for repair. And was charged $170.00 for this. Now I wouldn't tell anyone to get malwarebytes. The laptop was a toshiba satellite L305-S5955 running vista with sercurity essentials.