Malwarebytes
Reviews and Complaints

Installing the most recent update had resulted in my system being unable unable to activate because it doesn't have pathway permission, according to a pop up window. I have been unable to contact the company successfully since they make it impossible to get in touch with customer service. I just want to be able to continue use the service and I want a company that is responsive.

I am very angry that I told Malwarebytes not to put me on auto-renewel, but the did anyway, even after telling them I no longer had the computer associated with the product.

I want my money refunded!

Renewal Order Details
Reference # [protected]

Billing Information
John Reder
([protected]@yahoo.com)
Falmouth, Massachusetts, 02540,
United States of America

Ordered item(s) Unit Price Total
Malwarebytes Premium
( 1 Device, 1 Year Subscription) 39.99 USD 39.99 USD
Sales Tax / VAT 2.50 USD
Grand Total 42.49 USD

Subject: cancel and refund this payment Renewal Order Details Reference # [protected] Your Activation Key: CBH6B-CXN4W-BXWJ3-K224Y Payment Information We received your 59.99 AUD payment (PayPal) for order [protected]. The charge on your bank statement will appear a...

*** EXTERNAL EMAIL, think before you click. ***
For a long time now i have found access to my malwarebytes account fraught with difficulty .probably due to my age.I tried to exit the professional edition which succeeded however this did not stop you automatically renewing it through Paypal with a $12 charge increase. I'm aure you would not wish to force me to purchase something I can no longer operate and therefore request a cancellatio and refund, yours arthur donachy

ref:_00D4P10NXY._5004P1apRGc:ref

Installation of upgrade installation has stalled.

I Want installation to upgrade to be continued but find that I am unable to do that without help from you. I am receiving a notice from you that it has been closed. Although I have tried for several days now, I simply cannot delete it.

Your customer service has not been of any help at all and I am asking you to address the issue and assist me in resolving the matter.

Thank you, Irene Peterson

No support, just inaccurate instructions from auto-replies - and of course website marketing. I have been a customer for over 10 years. Now, I'm not able to talk to anyone only get email support. Email support merely repeats what I've already read on online support supplies. I'm not able to upgrade to add additional devices, but their website is happy to sell me more licenses. Buying more licenses is not adding devices for an upgrade. Suppose to be $10 for additional licenses. Noone to talk to. Very disappointing. My advice is to stay clear of Malwarebytes. Use some other software. They are probably going down due to the fact they are too big for their own good. Was once a great company.

Malwarebytes did not function as advertised and sells personal financial data to collection agencies etc. terrible company. After 48 hours I decided to ask for refund. The process has taken over an hour and I'm no closer to getting refund.
Very terrible customer support. They employ Byzantine loops to nowhere as a deterrent to cancelling.
Dishonest. Just dishonest.
What else do they do with personal data.
I'm interested in seeing what they do when the privacy rules are in effect. Lot of potential users will stay away.
Return my purchase!

2-28-21, I purchased the Malwarebytes software. I had difficulty installing it. I submitted a support request and 3-16-21 I got an email saying that request was acknowledged and would hear from a tech soon. 3-20-21 I said I wasn't interested in waiting any longer and asked for a cancelation and refund. 3-22-21 I got an email apologizing etc. and wanting to find out what my account # was. The # was given to them and they found it to be legit. I have continued to ask for a refund and receive no replies. I started a formal dispute with the cc company on 3-24-21. On 4-2-21 an Eric D. informs me he is unable to process the refund because the dispute is preventing him from doing so. I asked the financial institution and PayPal if this was a legitimate request and they both told me that when the refund is received the dispute is automatically gone.. My email with reference # [protected] states that you are the merchant of record for this transaction. It is due me as Malwarebytes advertises a 60 day money back satisfaction guarantee. I have a record of cancelling before 30 days. Please help me with my refund. Thank you

Kindly remove the charge of $224.95 card ending 2075 from Synchrony Bank .
Name N Stark
Charge shown as CBI Malwarebytes. I don't have any use and I never authorized this charge!
02/13 55432861Q5SB9B2ZY CBI*MALWAREBYTES [protected] IL $24.95
I called [protected] IL and it is just a recording.
Thanks
N Stark

I have been trying to unsubscribe from the Mobile service to no avail. I indicated that I did not want to renew my annual plan but it keeps trying to charge my apple account.

Spent two hours on the afternoon of 1st Feb attempting to add Privacy to my existing licence. I had a week's free trial of this VPN and the software has been nagging me to "Buy Now" for the last six days. When I tried to do so I was unable to complete the transaction. After clicking the Buy Now button I was presented with a blank screen when then hung indefinitely. The support staff were polite but had no idea how to resolve the problem.

Dec 14th, 2020
Order Details
Reference # [protected]
Payment Information
We received your 2, 013.13 MXN payment (PayPal) for order [protected].

The charge on your bank statement will appear as 2co.com*Malwarebytes. Avangate BV dba 2Checkout acts as an authorized reseller of Malwarebytes online products and services.

Billing Information
Stephany Rodriguez Barrios
Ordered item(s) Unit Price Total
Malwarebytes Premium + Privacy
( 5 Devices, 1 Year Subscription) 2, 013.13 MXN 2, 013.13 MXN
Sales Tax / VAT 0.00 MXN
Grand Total 2, 013.13 MXN

I am requesting a refund for malwarebytes.com purchase (Order #[protected]) as i was only in the checkout page looking at the price when i decided not to go through with it because it is too much for my budget, so i clicked "back" on the browser but i was charged instead, as if i had selected "accept" or "continue"

August 21, 2020 I was charged and paid $29.99 for Malwarebytes Premium 1 year subscription (Order Ref # [protected])

On 12/6/2020 I was charged $24.95 for Malwarebytes Anti-Malware Premium 1 year subscription (Ref # [protected]) Invoice # BKD-[protected]).

Please credit my VISA account for the latest charge ([protected]

Jane Twiss

I bought Malwarebytes for Windows on June 29, 2020 thru Paypal Canada for one year's subscription at USD 51.99. The sale term contains a 60 days refund policy.

I have been requesting Malwarebytes to refund my subscription license for the past 7 days via their website. The only response I received was that their customer service is going to contact me. Unfortunately no one in Malwarebytes has ever contacted me. Now the 60 days refund period is expiring on August 29, 2020.

It's obvious to me that Malwarebutes are deliberately avoiding refund their customers.

I have already complained about this, and have received a reply form Malwarebytes on 22nd June. However, I am unable to take the action requested using support.malwarebytes.com as I had already closed my account on 18ty June, so am replying to the comments here. My account was in the name of Josephine Goss, and the Premium Removal notification was B943BBD76C. The Premium Order Reference Number was Reference #[protected]. I sent several emails to [protected]@mail.malwarebytes.com, but although the emails were confirmed as having been delivered to that address it would appear that they were never read. I sent another email providing the information given here to that same email address. Again I have received no reply. I have also sent a letter to your office in Cork, Ireland, with an attachment containing the information given here. I do hope this matter can now be resolved

On 14th may I received an email advising me that my subscription would automatically be renewed. I emailed their help line immediately to tell them that I no longer had the computer as it had an unresolvable virus, and therefor no longer needed malware. I received no reply, so emailed again on 15th may asking for confirmation. Still no reply, so I cancelled my account on 18th may and emailed them to check that the payment would be cancelled. Still no reply, so I contacted my credit card company who put a block on payments. However, on 13th june I received an email from malwarebytes advising me that the payment of £29.99 gbp had been taken from my account. I contacted mbna on saturday 13th june, who confirmed that somehow the company had managed to take a payment despite the block. Their disputes team do not work on saturday so I have to contact hem again today.

In May of 2020 I received a notice from Malwarebytes that my subscription for a year was going to expire on 6/2/2020. I then checked their website of cards that were acceptable and it said and showed the cards, Visa Debit card was one of them so I purchaced a Visa Debit Gift card because it was the securist one because I did not have to give all my personal data away to them to later be hacked and steal all my bank money. With this card, if the worst happened and they hack the card, all they can get is what I put on the card to cover the cost of the product that was only $24.95... perfect right? No, because the company used false advertising when they said they accept Visa Debit cards and did nto inform users that they do not accept Visa Debit Gift cards because it does not give them all my personal data, so they can track me, spam me, and sell my products. My card is the safest one to use that protects me more than "any other" credit cards. If they over bill me, "I" have to call support and use my valuable time and money to get it resolved. I put "real" money on the card, I`m not asking for "credit" and for a long time paying customer I am appauled by the false info and lack of accountability your company promotes. If I am having this problem, then lots of other people are have the same problem which by the way is reflected by all the extreme calls that the message keeps telling me you are having and can not take my call at this time. I have wasted days and hours on the phone and online just to get your company to take my money, I am already a paying customer, isn`t that your main goal? Or is it to lose paying customers? The way you are managing this company is wrong and reckless. You could accept my card and receive real money instantly and everyone would be happy... but Noooo, you insist on getting all my personal data when you refuse to give me yours? I want to talk directly to the owner or one of your executives, like Marcin Kleczynski Chief Executive Officer or Tom Fox Chief Financial Officer. Their profile on your website is incorrect when it states their tele # is [protected]. That # will never let you talk with any of them. I as frustrated as I can be, I`m 66 years old and can`t be fooled. Can you name me any cards that you accept that haven`t been hacked? They`ve all been hacked... and you are a security company. I have been in IT for over 30 years. I have always been the "buck stops here" person. I`m sick of "I Can`t" people, let me talk to an "I Can" person. I tried and failed use this card, so I created a PayPal account and linked my cared to it and It failed. With your company discriminating against me, a paying customer for years and you think I`m going to let you put my security at risk and give you my credit card or bank info so you can overcharge me any time you want? No way. I will complain every way I know how and let people know about your company. I expect a professional answers and service. If I get any viruses or malware it your fault. This is the day my Malware will expire when I tried to renew it a month ago. Please fix this issue and call me at [protected]. Ask for Herb. Thanks for listening.
Oh yeah, here is more of my personal info: herb. [protected]@yahoo.com
Here is an email I received from your 3rd party billing company:

Dear Herb Warner,
Payment for your subscription has failed
On 6/2/2020 your payment of $26.51 for your subscription for "Malwarebytes 3 Premium" by Malwarebytes was due.
Want to turn your auto-renew back on? Click here.
Please note that canceling your subscription does not refund your account. Your subscription started on 5/24/2017, and you will be able to access it until 6/2/2020.
If you're having problems getting started, feel free to reach out to us via live chat or email.
Unfortunately, your subscription could not be processed with the payment data you provided for your last purchase. Please update your payment details or change your payment option to complete your payment. Otherwise your subscription will be deactivated.
Please use this link to update your payment details or change your payment option:
Update your payment details
Support options
Billing Support And Technical Support
If you have payment or technical related inquires please contact Malwarebytes at https://support.malwarebytes.com
Sincerely,
cleverbridge Customer Support

Dear Sir / Madam

I have been a customer for a few years. No issues with the product supplied. I increased from 1 device to 2 devices a few weeks ago and paid twice. Now have security for 3 devices (but only have 2) and so I just want a refund.

Ticket 3018641 2nd May with response dated 11th May. I replied but no response since.

I am complaining because I am not receiving any replies to my e-mails. I was hopeful when I received a response on 11th May but nothing since.

I use malware on my old Dell laptop. I bought a new laptop this week and wanted to add Malware security. And so today, I downloaded the software but somehow have managed to pay twice - not sure how I did that.
Reference order [protected] - £13.22 (2 devices - 1 year)
Reference order [protected] - £10.00 (3 devices - 1 year)
I only need 2 devices for 1 year - can you please refund [protected] as I only have 2 devices

Hello,

After having used the program for 2 years, I renewed my license more than a week ago; I payed 25, 95 euro to 2CO.com, an authorized reseller(on the 27th of march, confirmed by my bank). However, at MWB, they don't see a payment to them and they ask for a reference nr from the reseller. It's been more than a week now (my license ends thursday) and the reseller doesn't even answer my questions, but keeps sending the same mail, telling me to contact MWB (they just ignore my explicite questions "did you get my payment?" and "send me that reference nr")! This is far from a correct way to handle things, and I'm really fedup now with this catch22 situation! This will definitely be the last time I'll use this program!

$26.60 was charged to my Visa - Chase card without my accepting or acknowledging such charge. The computer that was supposedly emailed to is no longer being used, is no longer in service. I want the subscription cancelled and the $26, 60 to my credit card. For contact email [protected]@gmail.com. Thank you. The request to make my complaint longer is utterly ridiculous. It is alll contained in this one paragraph. Why make it longer and perhaps more confusing. I want the subscription cancelled and the credit card refunded. Inasmuch as it has already been paid, Ii would like a refund check. Thank you.

Please stop Malwarebytes pop up screens popping up every time i start my pc? This has been going on for weeks even though I don't want the product. Today I can't even delete the "Your Premium Trial expired" pop up screen, very frustrating! I don't want Malwarebytes on my pc.

I would hope that even automated systems would recognise that the sales pitch was not working after constant deleting of pop ups. This is not a judgement on the product, I just don't want it on my machine or popping up every time I log in. I don't think a 350 character message is needed to strengthen or clarify my request but hopefully this satisfies complaint system requirements. Gordon Hooper